Job Description:
Essentia Health is seeking a Patient Scheduler II to handle incoming calls and online requests from patients while recording, evaluating, and managing patient needs, and communicating with the nursing staff when necessary. You will serve as initial point of contact to patients seeking medical assistance for Essentia Health clinics and departments. This is a complex, high call volume, patient contact clinical service position, which provides a wide range of services oriented toward gathering patient information, both clinical and insurance/guarantor, and coordinating the scheduling of services for patients including ancillary and procedure scheduling, with an emphasis on excellent customer service. Exhibits and promotes a full understanding of customer service philosophy, stressing the importance of making a positive impact upon customers. Must keep current with clinical, provider, and scheduling information pertaining to the departments served.
Education Qualifications:
Key Responsibilities:
Accurately scheduling a wide range of patient appointment types, including procedures, for numerous Essentia departments and clinics.
Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
Proficiently and accurately entering data in the permanent Electronic Health Record while talking with the patient.
Support of direct marketing campaigns by adhering to specific data gathering and scheduling guidelines related to each individual campaign.
Licensure/Certification Qualifications:
1 year experience in a medical office setting. Clinical scheduling and call center experience preferred. Strong, accurate keyboarding and verbal communication required.
Ability to work remotely required.
Candidates for remote work will need to have an Internet connection that meets the following minimum standards:
Download Speed 10 Mbps
Upload Speed 3 Mbps
Ping - Latency Best < 50 Milliseconds
Acceptable < 75 Milliseconds
Not Acceptable > 90 Milliseconds
Candidates are encouraged to test their Internet performance by running a test at fast.com or speed.cloudflare.com
Licensure/Certification Qualifications:
No certification/licensure required.
FTE
1
Shift Rotation
Day/Eve Rotation (United States of America)
Shift Start Time
0830
Shift End Time
1700
Pay Range
$18.31 - $26.49 / hour
The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate's experience, knowledge, skills, abilities, FTE, as well as internal equity among our team.
Union
DC USWA Main & Neighborhoods (DCUMN)
Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.
Essentia Health EEO:
Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
