Preferred locations - Bellevue WA, Overland Park KS or Frisco TX
The Manager is responsible for guiding strategic direction of the Sales and Customer eCommerce and self-serve digital experience via the TFB web platforms. Leads a team of Program Managers and Analysts to deliver company and department objectives, including, but not limited to:
- Ongoing management of existing portals and supporting tools
- Serving as trusted advisors and subject matter experts for the portal experience
- Identifying areas of portal/tools enhancements and innovation
- Supporting new CapEx efforts that drive increase portal performance
- Represent business requirements to technology partners through requirement documents and detailed specifications
- Drive efficient/effective frontline operational portal support
- Support migration/integration of legacy Sprint online experience into the TFB structure
- Partner w/ and ensure successful IT deployments and Enterprise releases
- Develop and drive data integrity initiatives for portal adoption, transactions and utilizations
- Monitor, report, and adjust to ensure system stability and automation
- Need to be forward-thinking, innovative, and collaborative, with experience in both web and applications.
What you'll do in your role.
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Essential Functions
- Provide coaching, feedback, project guidance, and career planning to employees
- Oversee and direct departmental strategy and roadmap and represent needs at leadership meetings. Oversee the execution of analysis and resolution of product issues impacting customers and employees
- Prepare departmental communications and provide status for key projects and metrics
- Oversees teams and/or manages the execution of creating business process mapping and documentation
- Build key relationships with internal/external business partners
- Guides team to proactively find customer experience opportunities and owns subsequent solutions that ensure seamless post launch support of new products & services
The experience you'll bring.
- Bachelors' Degree preferred. Six years of related experience may be considered in lieu of degree
- 5+ years people management experience in corporate setting or a combination of People Management experience and T-Mobile TFB experience to equal five years
- 5+ years telecommunications experience
- 5+ years project or program management experience
- 5+ years driving process improvement for frontline teams
- 5+ years experience writing requirements and analyzing data
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 192798BR
Department: Business Sales
Travel Required: No
