Technical Support Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
The Opportunity:
Work with a purpose! Interested in steering your career in a meaningful direction where you will have the opportunity to work in a collaborative and dynamic environment? CACI is making a significant impact to the Army with the development and implementation of the Integrated Personnel and Pay System-Army (IPPS-A), the Army's Web-based Human Resources (HR) solution across all Army Components. IPPS-A provides a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information. CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental effort -IPPS-A is the largest integrated personnel and pay system in the world!-
What you'll get to do:
The CACI ISS Team is looking for a Technical Support Specialist to fill a shift position (flexible) in Arlington, VA.
You will provide incident resolution to customers with IT Service problems related to complex PeopleSoft and Non-PeopleSoft application solutions either via telephone support or electronically submitted.
Responsibilities:
Provide consultative and analytic analysis and problem solving for PeopleSoft and Non-PeopleSoft application-related issues.
Responsible for analyzing business process break downs and solutioning to ensure mission critical processes can be completed in the system as intended.
Communicate with external agencies interfacing with IPPS-A as needed to support operations.
Escalate incidents to Tier III support as needed.
Document all interaction to include incident status and solutions.
Maintain an updated working knowledge of customer systems and current service desk processes and procedures in the context of PeopleSoft Application Support, Non-PeopleSoft Application Support (i.e., Ab Initio, Audit Vault, Splunk, etc.) and Administration.
Report and provide briefings to the Application Support Manager.
Within the PeopleSoft platform, provide technical expertise within HCM, ELM and CRM.
Have a working knowledge of UNIX/ Solaris coding.
Utilize SQL for data analysis, Oracle OBIEE reporting and Stonebranch to manage interfaces.
Will coordinate with the Infrastructure and the Application Security team to resolve problems.
Must be able to obtain CompTIA Security+ certification with 3 months of joining the IPPS-A.
This position may require shift work or on-call, quick response operations support 24/7/365.
Qualifications:
Required:
Bachelor's degree (in Computer Science or Information Technology preferred).
Ability to develop and run basic SQL queries and investigate data.
Experience in troubleshooting and root cause analysis.
Experience in a telecommunications, high tech, or electronics environment.
Willing and able to obtain a Secret Clearance.
Willing and able to work shift work or on-call, quick response operations support 24/7/365.
Desired:
1-3 year of experience providing technical and functional IT support.
Experience working in an Oracle environment.
User Provisioning and Application Security experience.
Experience with PeopleSoft Human Resources.
Experience with scheduling tools.
Excellent verbal and written communication skills.
Strong follow-up and organizational skills.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
The proposed salary range for this position is:
$64,400 - $135,100
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
