Warehouse Operations Manager / Site Manager
Department: Operations
Location: Shorewood, IL
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POSITION SUMMARY:
The Site Manager will lead the site operations teams to achieve exceptional service to logistics Clients while meeting agreed growth and financial targets. Responsible for Client service and satisfaction metrics, financial goals, administering company policies, operations plan execution, and efficiently managing the operational performance. Activities include ensuring proper staff levels to acceptably meet Client daily volumes, meeting Client service KPI-s, managing orders, meeting financial goals and completing all growth objectives established by the company. The position will ensure associates operate in a manner for both safety and welfare of associates, the career goals of the team and the goals of the organization.
*Qualifiers: Must have operations Management experience and have worked in warehouse industry. A plus is overseeing employee production metrics for 6 months prior and 3PL experience. *
Title: Site Manager/Supervisor
Pay : DOE, salaried, exempt, $80k annually-Plus potential bonuses
Type: W2, full time, salaried, exempt
Benefits: medical, dental, vision, 401k, PTO
Shift: M-F 2:00pm-11:00pm
DUTIES and RESPONSIBILITIES:
Running site with safety and efficiency as priorities
Complete daily closeout, including financial balancing, data upload, and payroll record administration according to policies and standard operating procedures
Creation of daily work documents and syncing all units with corporate
Validation audit of daily labor and billing reports
Ensure Client service commitments are achieved daily
Document and resolve any customer service or associate issues daily.
Resolve any employee related issues within 48 hours and communicate back resolution.
Ensure all associates follow policies and work rules including safety work rules.
Hold weekly safety meetings and ensure associate participation.
Conduct employee communication lunch meetings on a monthly schedule
Meet financial performance targets
Forecast staff requirements and maintain staff levels to ensure acceptable levels of service. Interview, hire and train associates to meet the Client forecasted demand
Scheduling associate shifts based on customer requirements.
Interview, hire, and train new associates
Understanding associate turnover and making necessary adjustments to minimize
Ensure timely and accurate data entry for all services performed.
Organize and approve all time punches for assigned associates to facilitate accurate associate payroll
Direct, coordinate and assign work activities to all associates under direct supervision in the warehouse
Implement training plans and activities necessary for associates to ensure proper performance of all assigned responsibilities
Ensure that all government and company regulations, requirements, policies, practices and procedures relating to safety, health and environment are consistently enforced
Oversee and monitor all customer contact by assigned associates to ensure all are meeting the professional and quality standards established by the customer
Develop strong working relationship with the Client management staff and associates
Abide by all rules and regulations set forth by the customer
Perform other duties as assigned and required.
EDUCATION AND SKILLS:
Service Focus
Builds trust & confidence with business unit
Team Player with proven history of development of people.
3-5 years of management experience in Logistics Industry; preferably in a 3PL operation
4-year degree or equivalent
Experience direct management of warehouse workforce
Ability to coach, mentor and train associates
Strong problem-solving and reasoning ability
Knowledge of basic computer systems (Microsoft office, Outlook, etc.) preferred
Excellent communication, both written and verbal
Ability to make quick decisions based on various factors
Ability to work in a fast-paced environment, under time pressures
Attention to detail and accuracy
Prefer bi-lingual (Spanish)
We are an EEO employer
We participate in Federal E-Verify
All employees must pass drug tests, background checks, and potentially other verifications
#SJ2022
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