Description
Do you have a passion for customer experience and a mindset for data-driven problem solving? Do you want to be part of a team forging new ways to experience Amazon deliveries? We turned the transportation industry on its head by offering 365 day-a-year delivery, what will we do next?
Middle Mile Performance Management (MMPM) is looking for a talented Business Analyst who will own analytics and develop solutions to drive insights and optimization. As a member of this team, you will have an opportunity to be a thought leader in Middle Mile by working with a group of talented program managers, product managers, operations, and business leaders to design the Amazon network of the future. This position requires superior analytical thinking, ability to quickly approach large ambiguous problems and apply analytics, technical and engineering expertise to rapidly analyze, validate, visualize, prototype and deliver solutions. This position also requires significant cross functional activity and integration with transportation, tech, operations and finance. Successful candidates must thrive in a fast paced environment.
Key job responsibilities
Provide data management processes such as accessing raw data feeds, building queries and macros, writing VBA code, organizing data and designing reports that present status-at-a-glance visualization for business performance.
Retrieve and analyze large sets of data using Excel, SQL, and other data management systems.
Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.
Take ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.
Build and manage related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.
Monitor existent metrics, build new metrics, and partner with internal teams to identify process and system improvement opportunities.
Support cross-functional teams on the day-to-day execution of the existent program implementation.
Generate complex queries to dive deep on process issues
Innovate to improve customer experience
Basic Qualifications
5+ years of business analyst, data analyst or similar role experience
5+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
Bachelor's degree or equivalent
Experience with SQL
Experience with data visualization using Tableau, Quicksight, or similar tools
Experience in working with databases, ETL and SQL in a business environment
Preferred Qualifications
Master's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field
Experience partnering with executive-level leaders to identifying and solving business issues
Demonstrated use of analytical packages and query languages such as Python
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
