Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 1,800 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #51 on Engineering News-Record's list of the Top 500 Design Firms.
JMT's Technology Group is seeking a Computer Support Specialist for it's corporate office in Hunt Valley, Maryland. The successful candidate will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within Information Systems environment. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Sponsorship not available for this position. As a condition of employment, hire will be required to be fully vaccinated against Covid-19. Proof of vaccination will need to be submitted as part of the interview/hiring process.
Essential Functions and Responsibilities
Provide end user support and troubleshooting
Maintain and administer Microsoft Desktop environment, including setup, configuration, daily monitoring, troubleshooting and performance analysis
Understand and support Microsoft local and cloud-based software like Windows, OneDrive, SharePoint, Teams, etc.
Perform software installation including local desktop installation, server installation, LAN/WAN deployments
Manage software procurement, maintenance, and audit process
Maintain current industry knowledge of development concepts, best practices and procedures for Microsoft desktop, software, and cloud solutions
Coordinate the testing and implementation of all changes, repairs, and upgrades
Nonessential Functions and Responsibilities
Required SkillsRequired Experience
Bachelor's degree in Information Systems or related field
2+ years of direct Microsoft solution experience
Preferred Experience
Experience with software asset management, help desk ticketing, software deployment
Experience with Microsoft stack of software solutions including operating system, Office 365, SharePoint, Teams, etc.
Experience with Autodesk and Bentley Solutions
Experience with Apple Devices
PowerShell experience a plus
Working Conditions
Work is performed within a general office environment. Work is generally sedentary in nature, but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.
Job Competencies
Adaptability
Analytical thinking/Problem Solving
Client Focus
Communication
Job-Focused Learning
Quality Service
Time Management
JMT is an Equal Opportunity Employer M/F/Disability/Vet/Sexual Orientation/Gender Identity, and we are proud to be building an inclusive and diverse workforce.
