Overview
Overview: We are currently seeking a Re-Entry Advisor with excellent customer service skills who thrives in a fast paced, challenging work environment. This position is responsible for outreach, re-enrolling and advising students who have previously dropped from the University. The Re-Entry Advisor will work closely with the Financial Aid department and Academic department to identify obstacles that are hindering the student from re-enrolling; following the standardized university guidelines and procedures for re-entry.Experience:- Knowledge of online distance education model and success strategies- Knowledge of customer service strategies and conflict resolution- Experience in post-secondary education preferred- Prior post-secondary admissions or re-entry advisor experience preferred
Qualifications
MINIMUM REQUIREMENTS:
Qualifications:
Ability to multitask in a fast-paced work environment
Ability to create and maintain relationships and trust
Excellent customer service skills
Desire to help others achieve their goals
Excellent oral, written and telephone communication skills
Ability to quickly master computer applications
Detail oriented
Motivated, self-starter
Ability to meet & exceed goals
Ability to work effectively as part of a team
Experience:
Familiarity with student success and retention strategies
1-2 years sales experience including telephone appointment setting, interviewing and follow-up preferred
Experience in postsecondary education preferred
Education: Bachelor's degree or equivalent combination of education and experience.
ECPI University, with campuses in Virginia, North Carolina, South Carolina, Florida and Online, is a recognized leader in awarding STEM+H degrees through innovative delivery of education to meet the needs of military and new-traditional students. ECPI University offers Master's, Bachelor's, and Associate's degrees, and certification training in Technology, Health Science, Business, Criminal Justice and Culinary Arts. For over 50 years, ECPI University has been helping students achieve their educational and career goals in a hands-on, student-centered environment, while working collaboratively with employers to ensure our graduates have the knowledge and skills they need to be successful. Growth at our university creates the need for dynamic, caring professionals who are dedicated to making a difference in people's lives.
What does ECPI University have to offer?
A focus on students and academic excellence
Small class sizes
Professional work environment
Talented and committed co-workers
An adult-focused accelerated schedule
An opportunity to make a difference while expanding your knowledge, skills and professional network
Competitive compensation & benefits plan
ECPI University is proud to be an Equal Opportunity Employer.
Join our Talent Community! (https://careers-ecpiuniversity.icims.com/jobs/7487/re-entry-advisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-336114574)
Requisition ID 2022-7487
Employment Status Full Time
Posted Date 14 hours ago (2/25/2022 12:27 PM)
Job Family Academic Administrators
Company ECPI University
StateFlorida
CityOrlando
CountryUnited States
