Job Descriptions:
POSITION SUMMARY
The Service Technician inspects, troubleshoots and maintains the customers vacuum pumps, blowers and related process equipment on site at assigned customer locations. ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s)
Perform scheduled or assigned on-site inspections, preventative maintenance and servicing of the company's vacuum and low pressure pumps, blowers and systems
Coordinate efforts and assist customer with technical product support, resolution of customer issues problems and complaints, troubleshooting and training
Conduct assigned warranty evaluations and submit all warranty related documentation.
Complete and submit all necessary documentation and reports for assigned field activities
Assist customer with on-site equipment startup and operator training
Maintain/manage a customer database, records, files and reports using Busch approved software and programs including Busch CRM
Complete scheduled and unplanned maintenance on abatement scrubbers
Perform helium leak checks on vacuum lines to ensure integrity of the vacuum system
Required Experience:
POSITION QUALIFICATIONS
Competency Statement(s)
Autonomy - Ability to work independently with minimal supervision.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Adaptability - Ability to adapt to change in the workplace.
Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
Energetic - Ability to work at a sustained pace and produce quality work.
Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
Self Confident - The trait of being comfortable in making decisions for oneself.
Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Decision Making - Ability to make critical decisions while following company procedures.
Analytical Skills - Examines data to grasp issues, draw conclusions, solve problems, and process into meaningful data.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Safety Focus - Maintain clean and organized work areas and work stations. Adheres to all workplace and trade safety laws, regulations, standards, and practices.
Systems Analysis - Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Judgment - The ability to formulate a sound decision using the available information.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Conceptual Thinking - Ability to think in terms of abstract ideas.
Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): RequiredAssociate's Degree (two year college or technical school) Preferred, Field of Study: Mechanical or Electrical focus: Preferred
Experience: 3 plus years technical, electrical, and mechanical experience: Required Ability to read electrical schematics: RequiredExperience in a Service or Field Service role: PreferredMust have a good understanding of basic vacuum principles in order to analyze customer related problems and provide solutions: PreferredBasic knowledge of semiconductor and solar equipment: PreferredAbility to troubleshoot, test, repair, service and maintain rotating equipment or similar equipment: Required
Computer Skills: Proficient in Microsoft Office, CRM (Customer Relationship Management), ERP (Enterprise Resource Planning) experience: Preferred
Certifications & Licenses: Must maintain a valid driver's license throughout employment that meets Busch insurance standards
Other Requirements: Must be available to work on short notice and work outside of normal business hours (when necessary)PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)Physical Demands
Stand FWalk FSit OManually Manipulate FReach Outward FReach Above Shoulder FClimb OCrawl FSquat or Kneel FBend FGrasp FSpeak F
Lift/Carry
10 lbs or less F11-20 lbs F21-50 lbs F51-100 lbs OOver 100 lbs N
Push/Pull
12 lbs or less F13-25 lbs F26-40 lbs F41-100 lbs F Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - Alarms, sound of pumps and systems
Sense of Smell
Sense of Taste
Sense of Touch
Ability to wear Personal Protective Equipment (PPE) - All other as required
Sense of Balance
Must be in good physical condition and pass Respirator physical.
Safety glasses with non-metallic frames
(EH) safety footwear
Hearing protection
Uniforms (supplied by Busch)
Must pass medical evaluation
Must have approval for respirator protection
Annual fit test required
Facial hair must not interfere with face-piece, face seal or respirator valve function
Voltage rated gloves
Arc rated lab coat or arc rated uniform in accordance with Electric Safe Work Practice Policy
100% cotton under garments
WORK ENVIRONMENT
Climate controlled and non-climate controlled warehouse/ shop/ manufacturing environments with moderate noise levels, moderate exposure to dust and fumes with occasional ladder use. Will work close to mechanical moving parts that may be extremely hot, may need to work in tight and closed spaces.
Keyword: Service Technician, Mechanical
From: Busch LLC
