Customer Analytics Manager
REQ ID: 60466
LOCATION:
Bellevue, WA, US, 98008-2008
No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances.
Every day and in every store, we create a culture where individual spirits are celebrated. And as part of MOD, you will be empowered to provide that same experience for every single customer that walks through the door.
We're growing, with more than 400 locations across 28 states, and Canada. So we're always looking for people who demonstrate what we call the 4G's: Grit, Growth, Generosity, and Gratitude. You'll help us create a positive social impact in your community, making MOD an exciting place to eat and a place where others are inspired to bring about change. We call it Spreading MODnessR. Come be part of it.
Summary
The MOD digital marketing team is looking for a Customer Analytics Manager as we gear up for continued growth. This role will be primarily responsible for helping MOD leadership make strategic, analytically supported decisions by providing relevant and timely insights into MOD customers' behavior. If you are a proactive problem-solver who loves working with data and engaging others to tell persuasive stories, you will thrive in this position.
As part of the team, you will play a key role in broadening the digital marketing team's impact and reach. A typical week might see you dive into the performance and impact of a MOD Rewards offer, dig through customer purchase patterns to find insights that inform targeted marketing, develop customer segmentations, or create analytics dashboards to help our executive team quickly understand our best customers' engagement.
The Customer Analytics Manager will report directly to the Director of Loyalty & CRM Marketing.
Key Responsibilities
Lead customer analysis (MOD Rewards offer performance, segmentation, customer analysis) to unearth insights to drive marketing strategy
Build and maintain reporting on customer behavior to drive cross functional understanding of MOD customer behavior patterns
Collaborate with the Finance team to validate the financial impact of marketing offers
Partner with the Business Intelligence team to enhance our customer database
Basic Qualifications
A bachelor's degree (in mathematics, economics, computer science, information management, statistics, or related field)
3+ years of progressive experience with building data models, data mining, segmentation, business reporting and database design development
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Curiosity and passion for mining data, finding insights, and storytelling
Sense of ownership and can-do attitude
Intermediate to advanced proficiency in Excel
Desire to flourish in a sometimes ambiguous, fast-paced, high-growth environment
Preferred Qualifications
Familiarity with modern data visualization software such as Tableau
Experience with programming languages such as SQL
Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.)
Retail industry experience
Previous roles involving data science
Physical Requirements
Office work involves remaining in a stationary position most of the time, in front of a computer and using a keyboard, mouse, and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force to frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Want to help us spread MODnessTM? Apply today!
MOD welcomes people from all backgrounds and walks of life, and it's reflected in our largely diverse community of MOD Squaders. MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.
This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization.
PERKS
50% off your meals at MOD
Access to employee support & development
Awesome MOD swag: t-shirts, bandanas, stickers, etc.
COMMUNITY
Giving back is part of the MOD culture.
Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.
Bridge Fund
We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.
Job Segment: Marketing Manager, Marketing
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