Requisition ID: 659346
Store # : 000821 LensCrafters
Position: Part-Time
Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
Pay Range: $16.72 - $21.93 / hour
GENERAL FUNCTION
The Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.
MAJOR DUTIES & RESPONSIBILITIES
Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs
Custom fits glasses & precisely places prescription in lenses
Acts as a leader in optical acumen that provides a voice for associates
Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements
Attracts new customers
Explores the needs & priorities of customers by asking open ended questions
Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed
Assists co-workers with difficult or complex areas of product needs & prescriptions
Utilizes store tools & adheres to Brand Store Commitments
Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers' final selection
Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary
Possesses the ability to multi-task, prioritizes & manages time with competing priorities
Commits to delivery date & time, seeks feedback & asks for referrals
Strives to achieve exceptional results on Brand KPIs & competencies
Presents, celebrates & educates at pick up
Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control
Informs management of safety opportunities; demonstrates safe work practices
Possesses a -can do- spirit & strong drive for results; self-motivated with a desire for continual learning & improvement
Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management
Sells on your feet 80%-100% of the time
Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.)
Maintains proper dress code, including name tag & associate tablet
BASIC QUALIFICATIONS
High School graduate or equivalent
ABO Certification
Optical dispensing experience
Strong customer service skills: communicator, listener & team builder
Knowledge of current store merchandise
Strong basic math skills
Awareness of current fashion trends
Selling skills - ability to use & carry an iPAD/tablet
Familiarity with POS, computers & calculators
Embrace new technology & change
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
