Lead Expert, TFB Telesales
What you'll do in your role.
Answers inbound sales calls directly from prospective and/or existing business customers. Builds rapport with customers by probing for needs and recommending appropriate solutions. Expert in all T-Mobile products and services to appropriately right-fit customer to ensure customer satisfaction and loyalty. Accepts orders, closes sales, maintains customer records, and completes required documentation. Achieves monthly, quarterly, and annual sales objectives based on targeted metrics.
Uncover opportunities greater than 20 units and set appointments for outside sales reps providing all details uncovered for them to close the more complex sale.
Assist Coach in coaching and developing a team of effective telesales employees to meet or exceed overall sales quotas and service goals. Build skills and successes through continued coaching conversations.
Identify and recommend action plans to the Coach and assist with coaching team on action plans.
Successfully completes continuing training to maintain knowledge of products, services, and sales approaches. Uses automated Knowledge system, as well as any training tools provided to deliver exceptional service to meet T -Mobile's productivity and quality standards.
Also responsible for other Duties/Projects as assigned by business management as needed.
The experience you'll bring.
Sales experience with quota / in a commissioned environment.
Telesales experience.
Business Sales Experience.
Proven sales track record.
Customer service experience.
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 193440BR
Department: Business Sales
Travel Required: No
