Title: (NEX LITTLE CREEK) - WAREHOUSE CLERK (CHARGEBACK) Location: United States-Virginia-Virginia Beach Job Number: 230003YM Job Summary: Performs various tasks in connection with the preparation of chargebacks for defective over shipped or overage merchandise. Duties and Responsibilities: Receives from sales clerk in Exchange locations store over shipped and/or damaged merchandise with customer receipts. Moves items by handcart or similar conveyance, unpacks, checks, and verifies items against merchandise, transfer for accuracy of identification number of items, model numbers, prices, and etc. Where discrepancies are found notifies appropriate department. As necessary makes spot markdowns on defective merchandise returned by customers. Prepares appropriate documents indicating description, quantity, unit, unit control reason for return etc. Upon receipt of authorization removes price tags, place identified stock items in temporary storage location, determines action to be taken on returned merchandise, prepares merchandise for shipment to distribution center and/or manufacturer. Seals, weighs, and labels merchandise. Attaches documents and forwards to appropriate office and/or shipping to vendor manufacturer. As required maintains record of shipping charges incurred in returning merchandise. Logs in and out all merchandise. Obtains signature for merchandise delivered. Contacts vendor to obtain return authorization (RA) number where applicable and required. Prepares appropriate documents for merchandise to be shipped to vendor, manufacturer, damaged return for credit, misdirected and defective merchandise following existing rules and regulations. Ensures merchandise to be shipped is properly packed and weighed, checks address labels against merchandise for accuracy of destination and return authorization (RA) number. Determines weight and cube of merchandise to be shipped. Prepares bill of lading determining the proper classification of merchandise. Contacts carrier and schedules pickup of merchandise giving pertinent information such as type of merchandise, weight and description of packing etc. Stages merchandise with carrier and verifies same against appropriate documents obtaining signatures. Signs for all merchandise shipped. Receives merchandise with accompanying documents from vendor. Completes appropriate forms verifying merchandise and price. Stamps and returns to location, stores for resale and or pickup by patron etc. Maintains files, records, and logs on all transactions processed. Files in numerical order, department, and/or date, maintains accurate address files of vendors/manufacturers. As required periodically compiles and prepares report of dollar value of chargebacks processed, merchandise shipped to vendors, documents handled and total cost of merchandise on hand for supervisor. Assists with inventory control. Performs other related duties as assigned. Works under the general supervision of a designated supervisor who makes assignments and gives detailed, oral instructions on each new or changed operation, and special instructions on any changes from standard procedures. Work is spot checked for accuracy, adequacy, and to insure that instructions and established methods are followed. TRAINING REQUIREMENT Associate must receive Hazardous Material (HazMat) training within 90 days of hire per Department of Transportation regulations Qualifications: GENERAL EXPERIENCE 1 year progressively responsible clerical or office work of any kind in which the applicant has demonstrated the ability to perform satisfactorily at the grade level of the position. SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 - 2 year academic study above the high school level may be substituted for each 6 months of 1 year of general. This position is represented by the American Federation of Government Employees Local 22
