Description
SAIC is currently seeking a Field Service Engineer(s) (FSE) to support the Medusa Sustainment project at Joint Base Andrews, MD near Washington D.C. . The Medusa System of Systems is the U.S. Air Force's solution for defense against small unmanned aerial systems (s-UAS) utilizing a Government-owned Medusa Command and Control (Medusa C2), which allows for a plug-and-play selection of Passive and Active Sensors, Electronic and Kinetic Weapon Systems, as well as the insertion of a variety of Fusion, Association, Threat and Combat ID Algorithms. The Medusa C2 supports fixed base, portable, mounted and handheld operations. The Medusa Team supports the United States Air Force C-sUAS programs worldwide.
Job Responsibilities:
This position will provide field engineering and technical support services in support of maintaining and sustaining fielded C-sUAS systems, equipment and software at all identified locations
Installation, operation, maintenance, and troubleshooting of a program of record software application as well as integrated radios and hardware components.
Conduct the maximum amount of troubleshooting, fault isolation and repair to the LRU level for all fielded systems authorized at his/her level prior to making the decision to elevate to the next higher-level of maintenance.
Take responsibility for preparing systems for operation, system software loading, operator training, and final system operational checks.
Assist in coordinating the packaging and Return Material Authorization process of non-mission capable systems or equipment to the next higher-level maintenance facility (i.e., SAIC AF C-sUAS Regional Support Center (RSC) in Huntsville, Alabama).
Provide technical support for Airmen both on-site and telephonically.
Conduct training when needed.
Support program Help desk as required.
. Conduct scheduled equipment inventories
Qualifications
Required Education:
Required Experience:
Experience with tactical networks and troubleshooting
In field operator training
Troubleshooting of computer systems and networks
Good verbal communication skills
Basic operational knowledge and troubleshooting of Android-based handheld devices.
Ability to effectively prioritize and execute tasks in high-pressure environments.
Able to work independently and efficiently with short term deadlines.
Willingness to travel (10%).
Security+ (Plus) certification
Desired Skills:
Microsoft Office Suite (PowerPoint, Excel, Word)
Familiarity with personal computers, switches, routers, Internet Protocol (IP) addressing, network topologies, and troubleshooting procedures.
Strong written and oral communication skills; must be able to clearly articulate and communicate via email, phone calls, and/or video teleconference.
Experience in the operation and maintenance of AN/TPQ-50 or LCMR/LSTAR system
Experience in the operation and maintenance of CREW (V4 and V5) Electronic Warfare (EW) system
Experience in the operation and maintenance of EO/IR camera systems
Wireshark data captures
Clearance Requirements:
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2313609-UPPER_MARLBORO-MD
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
