Product Support Representative
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Product Support - Call Center
Hartland, WI, USA
Hourly
Full Time
Full-benefits package including medical, dental, vision, and life insurance options, PTO - paid time off, holiday pay, 401(K) and match, pet insurance options, health and wellness programs, gym discounts, tuition reimbursement program, employee discounts, VTO- Volunteer Time Off, business casual work environment, and more!
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Are you looking for a ground-floor opportunity to join a corporate office team while using your customer service skills? Enjoy answering questions and providing customer support over the phone?
The Product Support Representative works within our corporate office call center providing product support to customers nationwide. This position is located remotely.
Assisting customers over the phone and email, theProduct Support Representative- Call Centerwill answer customer questions related to new product promotions, product information, new product roll-outs, and provide answers for product-related questions. Batteries Plus is a growing national retailer with 700+ stores nationwide. Does thisProduct Support Representativesound like a role made for you? If yes, apply today for consideration.
Responsibilities:
Provide product support to all corporate and franchise stores as well as consumers
Serve as contact point for all corporate and franchise locations on new product communication questions, existing program details, promotions, item lead times, quality assurance inquiries and technical assistance
Maintain call log, problem resolution proficiency standards and customer satisfaction levels
Perform a needs assessment for the customer, recommend products and provide technical assistance where necessary
Work with outside vendors for problem resolution
Communicate internally to ensure the accuracy of product information is entered into company electronic cross-reference system
Qualifications:
High school degree or equivalent required
Minimum of six months experience in customer service
Ability to work a rotational weekly schedule which includes starting as early 7:30 am and working as late as 7:00 pm--- working 8 hours per day. Example: Week 1 from 7:30am-4:30pm, Week 2 from 8am-5pm, and so on. Schedules are provided 4 weeks in advance.
Preferred Qualifications:
Associates Degree in business, communications or related field
Demonstrated strong communications skills, both verbal and written
Ability to handle moderate to high volumes of incoming phone calls and emails
Basic typing skills and working knowledge of MS Office or G-Suite
Problem-solving abilities to provide solutions and resolve customer inquiries
Passion for customer service
A Bit About Us:
Batteries Plus is the nation's largest and fastest-growing battery, light bulb, phone repair and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus, and we have a lot of fun while we do it. Whether you work in our warehouse, one of our stores or at our corporate headquarters, our goal remains the same: to satisfy our customers, build trust and drive business, while nurturing our team and working to be experts in our fields. That's life at Batteries Plus
It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
