Seeking an experienced Manager of Sales & Business to build upon our established success with the goal of broadening our client base and growing revenues annually. Successful candidates will demonstrate superior headship skills, apply advanced analytical and problem-solving skills, and possess a strong background in selling to drive the desired behaviors in our sales team to leverage best practices and improve performance.
Communications and Personal Interactions
Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, franchise owners, and regional developers.
Be able to communicate information to franchise owner and other individuals in the Massage Envy franchise network.
Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture.
Maintain client confidentiality.
The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:
A compensation plan that includes:
Free telehealth services for the employee, spouse/significant other and dependents
Employee retail and service discounts
Leader training and development to help you grow as a manager and lead your team.
As a team, we're committed to delivering on the Massage Envy brand promise-we help you take care of you-every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:
Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.
Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
Qualifications
Qualified candidates will possess the following:
Education, Skills and Training:
Have a college degree (preferred).
Have previous management, marketing, and sales experience within a service or retail industry.
Demonstrated experience as a revenue generator - prior commissioned sales experience required.
Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead staff.
Exhibit proficiency in establishing membership and retail sales goals and interpreting progress and trends through the use of sales, operational, and financial reports.
Effective interpersonal and communication skills (written and verbal).
Be aware of and comply with all labor and employment laws applicable to employees at the franchised location including local and state licensing laws and regulations related to general business operations and licensure of massage therapists and estheticians.
*Massage Envy Franchising, LLC (-MEF-) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
Job ID: 2022-178345
External Company URL: www.massageenvy.com
Street: 9160A 76th St
Post End Date: 1/31/2023
