Litigation Help Desk (USAO)
Job Category: Service Contract Act
Time Type: Full time
Minimum Clearance Required to Start: DOJ MBI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
What You'll Get to Do
CACI is looking for help desk staff to support our client's office network and computing environment, assist with preparing conference rooms and war rooms, and provide ad hoc IT hardware and software support to users. In this role, you will provide telephone and on-site support to end users in both software and hardware. This position may also assist with software training, and with preparing electronic exhibits and trial presentation databases. Each day is always a bit different, with the opportunity to learn all aspects of eDiscovery.
CACI is committed to growing our eDiscovery workforce and has included tuition reimbursement for Relativity certifications, the ACEDS certification and Paralegal Certificates! This is a great opportunity for someone to grow their careers. Please apply if you are interested to hear more!
More About the Role
Typical assignments include:
Assists the IT Staff in performing a variety of tasks associated with the day-to-day operations and administration of IT systems within the office.
Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.
Assists users with various IT related troubles.
Assists in the configuration, installation, and maintain USAO hardware and software.
Properly maintains and controls assigned telecommunication systems using knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Administering user accounts.
Monitors compliance and maintains assigned information systems security procedures in accordance with internal, agency, and Federal information security regulations and policies.
Actively using trouble tickets to follow issues.
Tracking IT equipment.
Assists with Personal Identity Verification cards (PIV) activations, updates, and other issues.
Training district users.
Assist in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training.
Additional responsibilities include:
Provides telephone help desk and on-site support to end users.
Applications supported include major eDiscovery solutions such as Relativity, Everlaw, Trial Director, Clearwell, iCONECT, Recommind, etc. along with standard office related software.
Provides assistance in using hardware and software. Performs help desk functions, such as answering and responding to user phone calls.
Assists users in constructing simple queries and reports and helps solve routine problems related to accessing databases.
Installs and troubleshoots litigations support packages on user desktops.
Provides basic and advanced training in database access and usage.
Organizes, prepares, schedules, and conducts training sessions. Training will most often be user level training for specific databases or specific software packages, including word processing and other office automation packages. Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees.
Prepares training approach and materials.
Arranges for use of training facilities, for access to appropriate applications, etc.
You'll Bring These Qualifications
Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
Should be an expert user of the Government's word processing, spreadsheet, and email systems.
Excellent oral and written communications skills required.
Pleasant telephone manner important.
These Qualifications Would Be Nice to Have
Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
Prior experience in automated litigation support preferred.
Experience with DOJ office automation environments extremely helpful;
Experience teaching automated litigation support applications (e.g., Relativity, Clearwell, Recommind, iCONECT, Trial Director).
Technical writing experience.
Experience with other software applications (e.g., video/audio editing programs like Audacity or Camtasia).
Experience creating automated video presentations.
Certification in eDiscovery program is preferred.
Experience providing Helpdesk duties.
Undergraduate degree valued.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
Pay Range:
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location.
Minimum Req uired Hourly Wage:
$21.38
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
