Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is part-time (20hours/week). Employees are required to work our normal business hours of 6:00am - 10:00am including Friday, Saturday, and Sunday. It may be necessary, given the business need, to work occasional overtime. Our office are located at 1955 W Frye Rd Chandler, AZ 85224 and 3555 S Val Vista Dr Gilbert, AZ 85297.
We offer 4 weeks of paid training. The hours during training will be 9:00am to 5:30pm EST. Training will be based on schedule discussed first day of employment.
Primary Responsibilities:
Provide clerical, secretarial, word processing, and other support services as assigned.
Demonstrate understanding of applicable business departments' operations, drivers, and/or procedures
Receive information (e.g., medical records; physician letters; general correspondence) from stakeholders (e.g., providers; clients)
Verify information (e.g., member information; type of record) and include work queue driver prior to entering information into data entry work queue
Work with stakeholders (e.g., internal partners; providers; members) to clarify, confirm, and/or gather additional information
Scan documents into data entry queue ensuring appropriate personnel have access
Pull relevant data from reports received
Enter relevant data and information into appropriate systems/tools (e.g., spreadsheets) that can be utilized for reports
Review completed documentation to ensure data entry quality and accuracy
Ensure confidentiality regulations and rules (e.g., PHI; HIPAA) and/or compliance guidelines are complied with when gathering, entering data and information, reviewing and/or distributing data and information
Generate reports in relevant systems needed to prepare additional reports for stakeholders
Monitor, track, and/or integrate data and information (e.g., operations; claims; performance) into documents and reports
Perform quality checks prior to distribution to ensure reports and documents are accurate
Submit reports to applicable stakeholders (e.g., management) in order to obtain approval when needed
Review current reports/documents/processes to identify potential improvements or changes
Provide guidance to internal team members on changes to reports/documents/processes
Open mail (e.g., physical; email; e-fax) to determine type of documents/attachments contained
Review documents/attachments to ensure appropriate information has been provided
Scan or stamp mail/documents with the date received
Create and send (e.g., mail; fax; email) pertinent forms to submitters to correct/gather missing information when necessary
Revise and/or add to documents/attachments as needed prior to processing
Submit documents and reports to relevant stakeholders (e.g., management; providers; members; internal partners) following appropriate departmental procedures
Ensure records and files are stored and managed in accordance with files/records management procedures and regulations
Ensure confidentiality regulations and rules (e.g., PHI; HIPAA) are complied with when filing or storing documents
Create electronic/paper files needed to store documents
Review records to identify files that can be shredded or submitted to records storage
Submit files to records management using appropriate procedures/forms
Locate and retrieve medical records/patient demographic forms when requested.
Label older medical records file boxes for offsite storage.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED
1 + years of healthcare customer service
Experience working with Microsoft Word (create and edit correspondence), Microsoft Excel (create and edit spreadsheets) and Microsoft Outlook (email and calendar management)
Familiarity with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system application
Ability to work onsite at both 1955 W. Frye Rd Chandler, AZ 85224 and 3555 S. Val Vista Dr Gilbert, AZ 85297
Must be 18 years of age OR older
Ability to work twenty hours per week, between 06:00AM - 10:00AM including Friday, Saturday, and Sunday
Soft Skills:
Applies knowledge/skills to activities that often vary from day to day
Moderate level of knowledge and skills in own function
Requires little assistance with standard and non-standard requests
Solves routine problems on own
Works with supervisor to solve more complex problems
Prioritizes and organizes own work to meet agreed upon deadlines
Works with others as part of a team
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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