Alternate Locations: Work from Home; US All Regions
Work Arrangement:
Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.
Relocation assistance: is not available for this opportunity.
Requisition #: 73712
The Role at a Glance
We are excited to bring on an Annuity Case Coordinator to join our Insurance Operations organization in a work from home environment.
Background Details
As an Annuity Case Coordinator, you will be responsible for processing new business applications. You will process increasingly complex data and financial transactions, ensuring all information is complete and in good order. You will communicate with financial advisors and/or wholesalers to provide not in good order (NIGO) information for pending business. Additionally, you will share general knowledge across the team to build technical capabilities across the business area. If this sounds like a role for you, please read on!
What you'll be doing
You will process increasingly complex data and financial transactions in accordance with established procedures and guidelines independently, in a timely manner and meeting departmental quality/production standards. You will ensure the information is complete and in good order. You will also create and maintain up to date procedural documentation as needed.
You will communicate verbally and in written form effectively with applicable internal and external stakeholders to obtain increasingly complex needed information while maintaining a professional demeanor in all interactions. You will also communicate regularly with management on recognized trends of issues and/or concerns.
You will resolve increasingly complex customer contract discrepancies by investigating documentation and determining applicable adjustments. You may create new contracts as needed.
You will provide customer service to internal and/or external stakeholders, recognizing what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs.
You will share knowledge and information and/or enable less experienced team members to perform their assignments.
You will recognize general issues/concerns and identify/recommend process improvements to positively influence the team and quality.
What we're looking for
Must-have experience (Required):
High School Diploma or GED or minimum Associate degree in lieu of required experience.
0-1+ Years for candidates with an Associate's degree or above, 0-1 year of Client Customer Support and Operations experience that directly aligns with the specific responsibilities for this position.
3-5+ years of Client Customer Support and Operations experience aligned with the responsibilities for this position.
Ability to work with others in a fast-paced, team environment.
Strong written and verbal communication skills.
Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
Ability to use sound judgement and discretion regarding confidential information.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and general computer navigation skills.
Nice-to have Experience (Preferred):
Strong interpersonal skills with a collaborative style.
Solid relationship management skills with internal and/or external clients (e.g. management, peers, colleagues, customers).
Application Deadline
Applications for this position will be accepted through October 2, 2024, subject to earlier closure due to applicant volume.
What's it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What's in it for you:
Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Effective productivity/technology tools and training
The pay range for this position is $25.24 - $32.45 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses - annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive (https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience_page_id=1422918942386) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook (http://www.facebook.com/lincolnfinancialgroup) , X (https://mobile.twitter.com/lincolnfingroup) , LinkedIn (https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (https://www.instagram.com/lincolnfingroup/) . For the latest company news, visit our newsroom (https://www.lincolnfinancial.com/public/aboutus/newsroom) .
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (-LFG-) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov) notices.
Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.
