Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 1,800 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #51 on Engineering News-Record's list of the Top 500 Design Firms.
JMT's Technology Group is seeking a Helpdesk intern to assist the Helpdesk in all areas of end user support as needed in the Corporate Hunt Valley Office. This involves assistance in Computer Deployment, Computer updates, Software updates and requests to the Helpdesk. This would include acting as a team member on various projects assigned to the Helpdesk. Sponsorship is not provided for this position.
Essential Functions and Responsibilities
Software updates - Assist in the deployment of new software and software updates
Documentation - document calls to the helpdesk, procedures for end users and new technology as needed
HelpDesk Support - answer HelpDesk calls and assist or escalate as necessary
Computer Deployment - Image, configure and deliver computers
Nonessential Functions and Responsibilities
Required Skills
Must be able to effectively communicate with end users over the phone and in person
Qualified candidate will have a professional demeanor and high level customer service and multi-tasking skills
Required Experience
Working Conditions
Work is performed within a general office environment 80 to 90% of the time. Work is generally sedentary in nature but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.
Job Competencies
Analytical Thinking/Problem Solving
Attention-to-detail
Building Relationships & Teamwork
Dependability
Job-Focused Learning
Planning and Organizing/Time Management
JMT is an Equal Opportunity Employer M/F/Disability/Vet/Sexual Orientation/Gender Identity, and we are proud to be building an inclusive and diverse workforce.
