Company Detail

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

2 Director positions available.

As a dedicated Director, Business Intelligence Analyst, you will be a strategic business partner, provide direction to teams on using data from internal and external sources to provide insight to analyst and decision-makers. Leads a team responsible for collaborating with collaborators and other data and analytical leaders to define data and analytic needs for business functional areas. Prototypes solutions for displaying information based on business needs. Provides consultation to users and lead multi-functional teams to address business issues.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for development and execution of team strategic execution plan in coordination with departmental and Enterprise plans.

• Accountable for internal customer relationship creation, sustainment, and strengthening through team execution and brand management.

• Responsible for direct report performance management, talent development, and career progression planning

• Accountable for overall collaboration product volume, quality, and business value delivery.

• Accountable for overall team regulatory, risk, and internal control compliance.

• Ensures industry trends and standard methodologies are evaluated and integrated into current process, technology, and development strategic plans.

• A strategic partner and authority in consulting and advising business partners on decision support solutions.

• Encourages innovation, provides direction on work prioritization, leads capacity, assists with problem resolution.

• Holds team members accountable for performance goals and establishes business-driven development plans for the team.

• Partners with IT to build USAA core information delivery capabilities and assist process owners in retiring key UDAs.

• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.

• Provides oversight and direction to the consistency of information governance and managements standards for Enterprise teams and LOBs.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative subject area; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in data and analytics, technical, or business-relevant function OR If advanced degree in a STEM subject area, 6 or more years' experience in data and analytics, technical, or business-relevant function.

• 3 years of direct team lead or management experience.

• Experience overseeing teams conduct cost benefit analyses and using results to drive business intelligence solutions.

• Experience guiding teams in the gathering and authoring of business intelligence solutions for large scale complex projects.

• Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to multi-functional teams and Senior/Executive leaders.

• Demonstrated subject matter expertise in applying and creating business intelligence practices, methods, and problem-solving strategies.

• Experience leading and coaching others in understanding and translating needs into requirements.

• Experienced knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources.

• SME developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).

• Proven thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details.

What sets you apart:

• Deep experience with Claims data.

• Experience with new cutting-edge data visualization in Tableau.

• Experience with Sigma and streaming analytics.

• Experience developing a technical team which includes direct leadership of junior analyst.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a Senior Technical Product Manager - Billing & Payments, this candidate will have end to end ownership of one or more complex Billing & Payment products. They will be responsible for monitoring product performance across channels and identifying opportunities to enhance member experiences by identifying gaps, inconsistencies, & defects. The ideal candidate is highly collaborative and comfortable working with stakeholders (LOB Leaders, Contact Center, Technology, UX, Analytics, Risk, Legal & Compliance) across the organization to develop robust strategies and business cases for the implementation cutting edge solutions at parity with industry offerings.

Facilitates the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.

• Translates Digital or Technology product and experience opportunities (customer -needs- and -wants- as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.

• Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).

• Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.

• Continuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.

• Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.

• Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.

• Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.

• Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.

• Begins to bring in -big picture- thinking and seeks to drive clarity among team and stakeholders.

• Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.

• Serves as a resource to team members and assists with on-boarding new employees.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.

• Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership.

• Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.

• Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

• Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

What sets you apart:

• Proficient at Adobe Analytic.

• Proficient at using Glassbox for member journey/experience analysis.

• Proficient at identifying member pain points across channels (Web, Mobile Web, Native, Contact Center, IVR, Chat) and developing strategies/digital solutions to mitigate them.

• Proficient at building business cases to enhance member satisfaction and tracking & validating performance.

• Proficient at developing business requirements and interacting directly with development teams.

• 3+ years' experience with UI design (preferably in Reveille) for Web and Native (iOS & Android).

• 3+ years demonstrated prior experience with Billing & Payment Products.

• Experience with migration of Digital Platforms.

• Strong analytical and project management skills.

• Knowledge of Property & Casualty products and services.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Data Scientist Principal , you will leverage technical expertise and industry experience to influence the application, scalability, and enablement of artificial intelligence/machine learning (AI/ML) at USAA. This role will identify novel opportunities for advanced analytics solutions, effectively communicates with business leaders, product teams, and other key stakeholders and guides end-to-end solution development, IT implementation, and business adoption. Provides strategic guidance to executive leadership by seeking, vetting, proposing, and enabling -best in class- tools and technologies. Collaborates with IT Architecture and leadership to ensure data and analytics tools are consistent with USAA's strategic vision.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can work remotely in the continental U.S. with occasional business travel. . Relocation assistance Not available for this position.

What you'll do:

• Identifies, researches, and defines large-scale, cross-functional AI/ML use cases in collaboration with business leaders, executive peers, and strategic partners. Guides end-to-end efforts to develop scalable, efficient, highly-performant, automated AI/ML solutions.

• Applies deep expertise to amplify the impact of modeling techniques on emerging business initiatives. Collaborates with IT architects to design, implement, monitor, and scale cutting-edge AI/ML solutions that translate prototypes into novel products, services, and features.

• Ensures that AI/ML solutions are built using industry best practices, and sound methodology. Works with model risk partners to promote a culture of regulatory compliance.

• Designs large, complex information assets that enable applied analytics. Collaborates with engineering, data, and information architects to establish and maintain well-governed, documented, and controlled datasets from internal and external, structured, and unstructured sources.

• Seeks opportunities to simplify, modernize, and standardize the model development lifecycle. Provides expert technical advice and guidance by vetting vendor acquisitions.

• Actively raises the bar on talent and recruitment by leading or participating in communities of practice, talent development initiatives, and technical interview panels.

• Clearly translates complex analytical and technical concepts to diverse, technical, and non-technical audiences in a way that promotes organizational data literacy and informs business priorities.

• Provides technical oversight for building and maintaining a robust library of reusable, production-quality algorithms and supporting code.

• Develops and maintains academic and industry relationships for research purposes. Represents USAA in key internal/external technology and advanced analytics conferences.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline

• 10 years of progressive experience in predictive analytics or data analysis, to include 6 years of experience in training and validating statistical, physical, machine learning, and other advanced analytics models.

• 6 years of experience in one or more dynamic scripted language (such as Python, R, etc.) with a focus on writing code that is easy to follow, well documented, and commented where necessary to explain logic (high code transparency).

• Subject matter expert in the concepts and technologies associated with classical supervised modeling for prediction such as linear/logistic models, discriminant analysis, support vector machines, decision trees, forest models, etc.

• Subject matter expert in the concepts and technologies associated with unsupervised modeling such as k-means clustering, hierarchical/agglomerative clustering, neighbors algorithms, DBSCAN, etc.

• Deep hands-on experience building, deploying, and managing the performance of advanced analytics solutions. Proven track record of providing cutting-edge solutions that drive business adoption and value.

• Extensive project management experience and can anticipate and appropriately manage project milestones, risks, and impediments. Demonstrated history of appropriately communicating and escalating potential impediments and limitations to leadership.

• Demonstrated experience in guiding and mentoring junior technical staff in business interactions and model building.

• Extensive experience explaining and influencing complex technology decisions to both technical and nontechnical audiences at all levels in the organization and with cross functional and enterprise teams.

• Demonstrated experience leading business or product/portfolio transformation through use of advanced analytics.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• 5 or more years of experience in developing and executing a holistic AI strategy that accelerates achievement of an organization's business strategy, to include developing the multi-year execution roadmap, gaining sponsorship and funding from Senior and C-Suite Executives, and partnering with Technology and Business partners to successfully implement.

• Experience successfully implementing a framework to identify AI/ML use case opportunities, measure expected benefits, and evaluate potential risks and mitigation.

• Knowledge of the Insurance Industry including applicable laws and regulations

• Experience leading efforts to enhance the overall AI literacy of an organization.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $182,680 - $349,150.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Risk Analyst Lead, you will have a key role in designing, implementing, and leading the oversight of Transformation activities as well as the ongoing monitoring of enterprise risk programs. The ideal candidate will have a strong background in risk and compliance acumen, an in-depth understanding of the regulatory environment, passion for risk mitigation and excellent verbal and written communication skills.

This position can work remotely in the continental U.S. with occasional business travel.

Provides risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Assess and oversee enterprise and business exposures including key and emerging risks. Monitors the risk and control environment and provides effective challenge to internal and external partners to ensure that exposures are kept at acceptable levels. Call outs and reports risks to the appropriate governance bodies. Leads and implements complex initiatives and cross functional teams within the Chief Risk Office and across the Enterprise that drive problem resolution. Leverages broad enterprise knowledge and/or expert knowledge of core business discipline(s), products and processes.

The Opportunity

What you'll do:

• Identifies and seeks key partners across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.

• Presents findings and recommendations to various levels of leadership.

• Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.

• Develops process and procedures for successful implementation of new risk policies, practices, appetites and solutions to ensure comprehensive understanding and management of risks according to industry standard methodology.

• Develops strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies expert knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Leads, assembles and facilitates cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

• Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.

• Formulates and reviews stress test plans for a line of business or the enterprise.

• Evaluates results, and frames contingency plans in partnership with key business collaborators.

• Crafts key communications to be delivered to executives and board members.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or a related field and 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area.

• Or advanced degree/designation in Risk Management, Business, Finance, or other subject area relevant to risk management and 6 years of work experience in a field relevant to risk management.

• Advanced risk management experience in a complex institution and/or highly matrixed environment.

• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and directing work with both internal and external partners in a highly collaborative environment.

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

What sets you apart:

• Extensive experience in oversight of initiatives aligned to risk mitigation and enhancement opportunities.

• Strong business acumen in the areas of operational risk and bank/financial services

• Leadership experience within program implementation and cross-functional initiatives.

• Proven ability to communicate effectively across the 1st and 2nd Lines of Defense and build collaborative relationships.

• Ability to build strong relationships with business partners and teammates and influence change.

• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

The Opportunity

As a dedicated AML Business Advisor I, you will be part of the Operations Enablement team within the First Line Bank AML Organization. In this role, you will design, execute, and sustain formal performance management practices (Management Systems) across a matrix organization. Facilitate training and support the integration of performance management concepts, skills, and templates. Monitor adherence / progress, communicate, and provide targeted support as needed to drive sustainment.

What you'll do:

• Researches, plans, develops, implements, gather requirements, create procedures and processes in support of AML/KYC initiatives to ensure compliance, product competitiveness, profitable growth, and adherence to USAA's commitment to being World Class.

• Consults with colleagues and partners in operational and risk functions, as needed, when facilitating the development of business rules, requirements, and artifacts.

• Develops test strategies and criteria, and assists with test execution, and defect resolution.

• Coordinates with appropriate stakeholders and program/project sponsors to help ensure successful product and initiative implementation.

• Maintains and demonstrates understanding of primary regulation commonly applicable to regulated financial institutions in the U.S. (e.g. anti-money laundering, anti-bribery and corruption, fair lending, and sales practices rules, etc.).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience with credit cards and/or deposits and/or directly related experience.

• Proficient knowledge of relevant industry technology applications. such as Credit Cards/ Deposit processing systems, process mapping tools, RCSA tools, etc.

• Experience creating and implementing processes and procedures to enhance and sustain compliance adherence.

• Experience in building solutions in an agile environment.

• Experience in conducting research to identify root cause, system issues, process gaps and opportunities.

• Knowledge of disciplined execution and/ or risk management practices.

• Experience in supporting business processes in a highly regulated and compliant environment.

• Experience supporting change in a matrixed organization.

• Knowledge in U.S. Bank Secrecy Act, PATRIOT Act, Anti-Money Laundering Regulations, OFAC/Economic Sanctions Regulations and/or similar regulatory policies.

• Proficient knowledge of Microsoft Office tools.

What sets you apart:

• Strength in agility and adaptability, learning new skills and/or managing multiple tasks simultaneously.

• Proficient (oral and written) communication and presentation skills with business partners.

• Experience collaborating, influencing, and driving engagement across stakeholders with competing interests.

• Experience supporting the implementation and sustainment of change across a matrix organization.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210-$141,830.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Tampa, FL, Colorado Springs, CO, Phoenix, AZ, Charlotte, NC, Relocation assistance is not available for this position.

The Opportunity

As a dedicated AML Business Advisor Senior, you will be part of the Operations Enablement team within the First Line Bank AML Organization. In this role, you will design, execute, and sustain formal performance management practices (Management Systems) across a matrix organization. Facilitate training and support the integration of performance management concepts, skills, and templates. Monitor adherence / progress, communicate, and provide targeted support as needed to drive sustainment.

What you'll do:

• Provides gap analysis and recommendations to enhance business programs projects, agile projects and/or processes in support of AML/KYC initiatives.

• Identifies opportunities and/or implements business solutions to meet business needs.

• Researches, plans, develops, implements, captures requirements, build procedures and processes to minimize risks, ensure compliance, and adherence to USAA's dedication to being World Class.

• Collaborates with enterprise partners in operational and risk functions, as needed, when the development of business rules, requirements, and artifacts.

• Serves as a coach and on-the-job trainer for other team members.

• Maintains and demonstrates awareness of primary regulation commonly applicable to regulated financial institutions in the U.S. (e.g. anti-money laundering, anti-bribery and corruption, fair lending, and sales practices rules, etc.).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience with credit cards and/or deposits and/or directly related experience.

• Advanced knowledge of relevant industry technology applications. such as Credit Cards/ Deposit processing systems, process mapping tools, RCSA tools, etc.

• Experience creating and implementing processes and procedures to enhance and sustain compliance adherence.

• Experience in building solutions in an agile environment including developing and executing robust testing strategies.

• Knowledgeable of the laws applicable to money laundering, including the Bank Secrecy Act, the USA PATRIOT act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements.

• Intermediate knowledge of disciplined execution, change management, and/ or risk management practices.

• Experience leading change in a matrixed organization.

• Experience in leading cross functional projects.

• Experience in supporting business processes to meet BSA/ AML or similar regulatory requirements.

• Advanced knowledge of Microsoft Office tools.

What sets you apart:

• Strength in agility and adaptability, learning new skills and/or managing multiple tasks simultaneously.

• Excellent (oral and written) communication and presentation skills with business partners / executive leadership.

• Experience collaborating, influencing, and driving engagement across stakeholders with competing interests.

• Experience driving and sustaining change across a matrix organization.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770-$156,290.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

The Opportunity

As a dedicated AML Business Advisor Lead, you will be part of the Operations Enablement team within the First Line Bank AML Organization. In this role, you will design, execute, and sustain formal performance management practices (Management Systems) across a matrix organization. Facilitate training and support the integration of performance management concepts, skills, and templates. Monitor adherence / progress, communicate, and provide targeted support as needed to drive sustainment.

What you'll do:

• Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity in direct support of AML/KYC initiatives.

• Leverages and shares best practices gained from expert industry knowledge to identify opportunities for business efficiencies and minimizes risk.

• Researches, plans, develops, implements, and administers business requirements, procedures, contracts, and processes to ensure compliance, and adherence to USAA's commitment to being World Class.

• Identifies strategic partners and stakeholders to successfully communicate programs strategic impact.

• Leads a matrixed team to evaluate programs long term effectiveness and impact to business programs, as necessary.

• Maintains and demonstrates awareness of primary regulation commonly applicable to regulated financial institutions in the U.S. (e.g. anti-money laundering, anti-bribery and corruption, fair lending and sales practices rules, etc.).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience with credit cards and/or deposits and/or directly related experience.

• Experience and ability to exercise oversight, knowledge and understanding of financial crime and AML policies, procedures, and control arrangements in a complex financial organization.

• Demonstrated ability in leading projects, which may have involved cross-functional teams, conducting research to identify root cause, system issues, process gaps and opportunities and providing viable solutions.

• Ability to provide effective consultation, to all levels of management, using the latest industry best practices and internal resources.

• Experience developing solutions and recommendations that will increase efficiency and improve business processes, projects, and programs.

• Experience in negotiating, prioritizing, and influencing to achieve desired business results.

• Knowledgeable of the laws applicable to money laundering, including the Bank Secrecy Act, the USA PATRIOT act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements.

• Expert knowledge of disciplined execution, change management, and/ or risk management practices.

• Extensive experience in supporting business processes to meet BSA/ AML or similar regulatory requirements.

• Extensive experience leading change in a matrixed organization.

• Expert knowledge of Microsoft Office tools.

What sets you apart:

• Strength in agility and adaptability, learning new skills and/or managing multiple tasks simultaneously.

• Expert level (oral and written) communication and presentation skills with business partners / executive leadership.

• Demonstrated experience collaborating, influencing, and driving engagement across stakeholders with competing interests.

• Experience driving and sustaining change across a matrix organization.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550-$230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Compliance and Operational Risk Testing Analyst Lead, you will be a member of the second line of defense, oversees the execution of independent testing under the Enterprise Testing program methodology to ensure departmental processes and activities comply with applicable rules, regulations, policies, and procedures. The incumbent will manage assigned tests and resources, compile and retain well documented work papers to create accurate and concise written reports including issues, root causes and recommended corrective action. Experience with Fraud, Anti-Money Laundering (AML)/Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Anti-bribery and Corruption (ABAC) or Conduct risks and requirements is preferred.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Develops the steps needed to test and/or analyze compliance with complex policies/procedures and laws/regulations.

• Serves as a subject matter authority in a specific subject/business area and provides mentorship to team members on complex issues.

• Leads and runs a grouping of tests to ensure operational risks and compliance requirements are adhered to.

• Reviews and completes, as needed, work papers to support conclusions of test findings.

• Provides input on allocation of resources to complete testing activities.

• Performs complex qualitative analysis of data.

• May develop executive briefs and present to key internal and external team members.

• Builds, develops, and maintains relationships with the business and internal control partners (Audit, Risk & Compliance, Legal) to facilitate collaboration between all lines of defense for testing.

What you have:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years total without a degree).

• 8 or more years of relevant work experience (internal/external audit, operational risk/compliance testing, quality assurance).

• Expert knowledge of relevant industry regulations and regulatory compliance.

• Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.

• Solid knowledge of testing techniques including control testing and data analysis principles, as well as the ability to interpret subsequent results.

• Consistent track record to communicate effectively at all levels of management.

• Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

What sets you apart:

• Proven experience with managing test lifecycle (e.g., risk based scope planning, fieldwork execution, population sampling, reporting and issue management).

• Validated experience with Fraud, AML/BSA, OFAC, ABAC or Conduct risks and requirements.

• Shown ability to drive the life cycle of process risk testing or auditing techniques (e.g., Transactional testing, issue validation testing, control testing/adherence testing).

• Experience with transactional risk testing, identify scope, and risk planning.

• Independent decision making and thinking.

• Solid understanding of Regulatory requirements and research.

• Strong (oral and written) communication with partners/executive leadership, to provide effective reporting, planning, and training across the team.

• Current Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Examiner (CFE), and/or Certified Internal Auditor.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Risk and Controls Advisor Lead, you will be accountable for driving business issues through the issue remediation cycle.

You will promote risk-awareness and the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. You will also be responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification, and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment.

This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Direct and lead all aspects of multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, Company or Staff Agency Third Party Governance, or quality governance.

• Apply a comprehensive understanding of risk and regulatory compliance to include business strategies and solutions.

• Responsible for first line of defense data analysis, report preparation and trend analysis, using business intelligence tools.

• Design solutions for unanswered business questions and anticipates future business needs.

• Direct, organize and coordinate action plans designed to enhance governance practices in alignment with frameworks.

• Influence and develop innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts.

• Handle the most complex projects involving cross-functional areas.

• Define and outline innovative approaches to problem resolution and lead project team from concept through implementation.

• Counsel senior management on the status of their control environment related to risk identification and control weaknesses.

• Identify critical areas to monitor and bring up issues and findings to appropriate partners.

• Serve as a primary resource to cross functional team members and advises on risk mitigation opportunities.

• Stay informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.

• Ensure risks associated with business activities are identified, measured, and controlled in accordance with policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years' experience supporting risk-related, compliance related, or business control design activities in issue remediation OR 8 years' experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 6 years' experience supporting risk-related, and/or compliance-related, or business control design activities in issue remediation; OR PhD in a risk management or quantitative field, and 4 years' experience supporting risk-related, and/or compliance-related, or business control design activities in issue remediation

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• Ability to drive multiple remediation issues simultaneously at various stages of the remediation process.

• Ability to drive action, write details of an issue so and independent third party can understand clearly, raise when timelines are in jeopardy and push key resources to keep the issue on track for committed dates.

• Knowledge of the products, systems, data, and processes for the specific lines of business.

• Experience with bank member/customer remediations.

• Experience with any of the following: credit card, debit card, consumer lending.

• Strong background successfully interacting with and influencing partners.

• Experience writing action plans.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,500.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Quality Assurance Specialist Senior, for Auto, you will support USAA's financial strength through measurement, analysis, and review of quality assurance and compliance related business processes. You will be responsible for executing quality assurance and first-level reviews of business processes which involve reviewing documentation to ensure activities are in line with USAA's policies and procedures. Identifies and manages existing and emerging risks and ensures these risks are effectively identified, measured, monitored, and controlled. In addition, this role is responsible for pulling and reviewing reports and managing research queries for Managers or other internal stakeholders. You will participate in the planning, execution, and delivery of quality assurance related initiatives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, Plano TX, San Antonio, TX, Plano, TX, and Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Perform quality evaluations to be used as internal controls reported to CoSA Management, Enterprise Partners, and/or Executive Leadership.

• Coordinate end-to-end support with compliance, legal, business leaders, and/or other internal stakeholders. Perform specific targeted testing and monitoring of designated processes and transactional activity.

• Serve as a primary resource to less experienced team members and/or cross functional team members; advises on escalated, complex or issues of a unique nature and navigates obstacles.

• Evaluate for accuracy, compliance, and consistent execution of internal processes and regulations to mitigate risk and protect brand and reputation.

• Collaborate effectively with leaders and internal partners to execute quality assurance activities. Coordinate with internal partners to meet compliance requirements and mitigate risk.

• Acquire and apply knowledge of the regulatory landscape to ensure proper compliance with laws and internal processes are followed.

• Proactively analyze, identify, and interpret data to ensure compliance and monitor trends. Anticipates business needs and partners to address issues.

• Monitor success measurements.

• Resolve escalations and drives consistency related to evaluation results and findings.

• Use quality methods and tools to identify, analyze, improve, and implement business solutions. Recommend and facilitate policy and procedural changes.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma OR General Equivalency Diploma.

• 4 years of related work experience in a quality assurance role within a financial services industry in the specific functional area (i.e., Claims) combined with customer service, operations, or processing experience in the specific functional area (i.e., Claims).

• Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.

• Knowledge of relevant processes, procedures, and internal policies with experience in delivering training and serving as an effective resource to team members.

What sets you apart:

• 1+ years of Auto Claims Call Quality auditing experience.

• 4+ years Auto Claims Adjusting experience to include 1+ years as a Senior Auto Adjuster level or above with 1+ years' experience handling UM/UIM claims.

• Moderate to advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills, and abilities toward quality assurance work products and deliverables.

• Strong analytical skills with demonstrated ability to perform root cause analysis and provide actionable insights along with being able to recommend solutions from this information.

• Ability to work with cross functional teams such as experience or process teams.

• Demonstrated leadership skills in a team lead, supervisory, or management capacity.

• 1+ years in demonstrated direct experience in an audit, risk and/or compliance roles.

• Detail oriented with a strategic mindset that can see the larger, holistic, picture and be able to decipher if the process and procedures, end to end, are accurate and working properly for the best compliant and member experience.

• Ability to travel to support Call Quality initiatives as needed.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220 - $128,480.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This opportunity may lead to selection into a two-year development rotational program following graduation. Rotational placings may vary depending on business needs. The Chief Financial Office (CFO) Future Leaders Program is designed to develop entry level talent to be the future generation of leaders for the organization through meaningful projects and team assignments, senior leader exposure, and professional development opportunities within CFO at USAA. The program is a 2-year rotational program where participants will rotate through a series of challenging and unique assignments. Each assignment will be approximately 12 months in length but may vary based on division and business needs. Throughout the rotation, participants can expect to enhance their business and CFO acumen, leadership skills, gain exposure to key CFO areas and disciplines, interact with executive leaders, and receive frequent developmental feedback.

Our internship program lets you showcase your skills, while gaining real-life experience that'll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor.

This position is based in San Antonio, TX or Charlotte, NC.

What you'll do:

Under direct supervision and following risk and compliance procedures and guidance, you will perform routine work assignments and problem resolution to support other team members tasks, including the following

• Within defined guidelines and frameworks, uses financial principles to solve business problems while performing forecasting, planning, and financial modeling related to income, profitability, liquidity, capital, leverage, asset and liability management or operating expense

• Supports preparation of recurring or ad-hoc financial reports and analysis or cost benefit analysis to support internal and external management decision-making.

• Under supervision, contributes to the preparation of informed, proactive analysis to enable effective decision-making and efficient resource utilization.

• Identifies and handles existing and emerging risks that stem from business activities and ensures risks are effectively identified, measured, monitored, and controlled

• Ensures all activities are completed within regulatory and compliance guidelines.

What you need to have:

To qualify, you must be pursuing a bachelor's degree from an accredited college or university, and graduate after the final day of the internship. Most of our interns participate the summer between their junior and senior years. Our 2025 internship will start on May 28, 2025 and last through August 8, 2025.

• Graduation date cannot be prior to August 8, 2025

• 0 to 2 years of related experience and accountability for simple to moderately complex tasks and/or projects required.

• Experience conducting financial/accounting research and producing reports

• Effective written, communication, presentation and computer skills including working knowledge of Microsoft Office products, especially Microsoft Excel

• Foundational knowledge of data analysis and relevant technical accounting/finance acumen

What sets you apart:

• Academic concentration in Accounting, Finance, Business Analytics, Economics or related field

• Graduation date in Spring 2026

• Prior relevant financial internship experience

• Experience with financial statements, balance sheets, and/or Excel

USAA views its internship program as a pipeline to possible future employment. This is based on an individual's graduation date, performance, role qualifications, and business need. To be considered for possible future employment opportunities interns must meet the full-time work eligibility requirements for any given role. Thus, interns should ensure their sponsorship status and other provided information is accurately reflected on their intern application. Inadequate completion of your application may render you ineligible for further consideration in the hiring process.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly range based on your experience and market data of the position. The actual hourly rate for this role may vary by location. The range for this position is: $22 - $30 .

Interns will receive an intern stipend to assist with expenses.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Interns may not be eligible for all benefits , for more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Information Management Analyst, you will manage and analyze information using a variety of techniques and tools, support data management efforts with business owners and technical teams to include master and reference data in adherence to

USAA internal policies, standards, procedures, and external laws and regulations. This role will support one or more information management functions:

• Metadata management to ensure information is understood.

• Data Quality to ensure data is measured and trusted.

• Retention Management to ensure data is retained and purged appropriately.

• Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements.

This may include working with the Information Asset Stewards and technical owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Find opportunities for operational improvements across all IMA responsibilities and processes.

• Participate in and possibly lead discussions with cross-functional teams to drive consistency, efficiency, and effectiveness of the information management.

• Participate in development of standard methodologies and tools based on business needs.

• Maintain Information Asset Inventories. Ensure data and assets are classified appropriately.

• Support delivery of information in accordance with Information Governance standards and data management practices through documentation, collaboration, and execution of defined processes.

• Maintain metadata repository and proper metadata association.

• Review, validate, and record metadata and data quality information.

• Develop improvements in execution and enhancements to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports, and dashboards, as appropriate.

• Document and update data quality corrective action plans.

• Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.

• Recommend Master and Reference Data processes and procedures to align with enterprise policies and standards.

• Build and maintain reference data.

• Manage quality and maintenance of master data as it is created.

• Help define and drive implementation of processes to mitigate data quality risks.

• Support compliance assessment process by identifying and raising items that may be a risk to the corporation.

• Support privacy initiatives through classification, tagging, and analysis of sensitive data.

• Ensure compliance and remediation of sensitive data in accordance to defined policies and processes. Ensures risks associated with business activities are identified, measured, and controlled with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in business or science field is required; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 4 years' experience in an information management practice, business application function, or data delivery; OR If Advanced degree in a Business or Science field, 2 years' experience in data and analytics, technical, or business relevant function

• Basic working experience following data management practices and theories and applying tools to implement data management to address data management risks and concerns.

• Intermediate Working SQL knowledge including SQL-based languages.

• Ability to build business knowledge through meaningful partnerships at the individual contributor and leadership levels.

• Demonstrates skills in understanding and correcting data discrepancies, identifying data anomalies, and root cause analysis.

• Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management.

• Demonstrated critical thinking and problem-solving skills.

What sets you apart:

• Experience with Metadata management

• Experience with Snowflake Cloud

• Experience with Data Quality Tools (IBM InfoSphere, IBM Information Governance Catalog, IBM Information Analyzer, Alation Bigeye etc.)

• Certified Data Management Professionals (CDMP) Certification

• Knowledge of BI Tools or reporting experience with Tableau, SAS etc.

• Financial services industry experience (Experience with Fraud, AML, or Disputes data)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00 - $172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Data Scientist Principal , you will leverage technical expertise and industry experience to influence the application, scalability, and enablement of artificial intelligence/machine learning (AI/ML) at USAA. This role will identify novel opportunities for advanced analytics solutions, effectively communicates with business leaders, product teams, and other key stakeholders and guides end-to-end solution development, IT implementation, and business adoption. Provides strategic guidance to executive leadership by seeking, vetting, proposing, and enabling -best in class- tools and technologies. Collaborates with IT Architecture and leadership to ensure data and analytics tools are consistent with USAA's strategic vision.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can work remotely in the continental U.S. with occasional business travel. . Relocation assistance Not available for this position.

What you'll do:

• Identifies, researches, and defines large-scale, cross-functional AI/ML use cases in collaboration with business leaders, executive peers, and strategic partners. Guides end-to-end efforts to develop scalable, efficient, highly-performant, automated AI/ML solutions.

• Applies deep expertise to amplify the impact of modeling techniques on emerging business initiatives. Collaborates with IT architects to design, implement, monitor, and scale cutting-edge AI/ML solutions that translate prototypes into novel products, services, and features.

• Ensures that AI/ML solutions are built using industry best practices, and sound methodology. Works with model risk partners to promote a culture of regulatory compliance.

• Designs large, complex information assets that enable applied analytics. Collaborates with engineering, data, and information architects to establish and maintain well-governed, documented, and controlled datasets from internal and external, structured, and unstructured sources.

• Seeks opportunities to simplify, modernize, and standardize the model development lifecycle. Provides expert technical advice and guidance by vetting vendor acquisitions.

• Actively raises the bar on talent and recruitment by leading or participating in communities of practice, talent development initiatives, and technical interview panels.

• Clearly translates complex analytical and technical concepts to diverse, technical, and non-technical audiences in a way that promotes organizational data literacy and informs business priorities.

• Provides technical oversight for building and maintaining a robust library of reusable, production-quality algorithms and supporting code.

• Develops and maintains academic and industry relationships for research purposes. Represents USAA in key internal/external technology and advanced analytics conferences.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline

• 10 years of progressive experience in predictive analytics or data analysis, to include 6 years of experience in training and validating statistical, physical, machine learning, and other advanced analytics models.

• 6 years of experience in one or more dynamic scripted language (such as Python, R, etc.) with a focus on writing code that is easy to follow, well documented, and commented where necessary to explain logic (high code transparency).

• Subject matter expert in the concepts and technologies associated with classical supervised modeling for prediction such as linear/logistic models, discriminant analysis, support vector machines, decision trees, forest models, etc.

• Subject matter expert in the concepts and technologies associated with unsupervised modeling such as k-means clustering, hierarchical/agglomerative clustering, neighbors algorithms, DBSCAN, etc.

• Deep hands-on experience building, deploying, and managing the performance of advanced analytics solutions. Proven track record of providing cutting-edge solutions that drive business adoption and value.

• Extensive project management experience and can anticipate and appropriately manage project milestones, risks, and impediments. Demonstrated history of appropriately communicating and escalating potential impediments and limitations to leadership.

• Demonstrated experience in guiding and mentoring junior technical staff in business interactions and model building.

• Extensive experience explaining and influencing complex technology decisions to both technical and nontechnical audiences at all levels in the organization and with cross functional and enterprise teams.

• Demonstrated experience leading business or product/portfolio transformation through use of advanced analytics.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• 5 or more years of experience in developing and executing a holistic AI strategy that accelerates achievement of an organization's business strategy, to include developing the multi-year execution roadmap, gaining sponsorship and funding from Senior and C-Suite Executives, and partnering with Technology and Business partners to successfully implement.

• Experience successfully implementing a framework to identify AI/ML use case opportunities, measure expected benefits, and evaluate potential risks and mitigation.

• Knowledge of the Insurance Industry including applicable laws and regulations

• Experience leading efforts to enhance the overall AI literacy of an organization.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $182,680 - $349,150.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Quality Assurance Specialist Senior, for Auto, you will support USAA's financial strength through measurement, analysis, and review of quality assurance and compliance related business processes. You will be responsible for executing quality assurance and first-level reviews of business processes which involve reviewing documentation to ensure activities are in line with USAA's policies and procedures. Identifies and manages existing and emerging risks and ensures these risks are effectively identified, measured, monitored, and controlled. In addition, this role is responsible for pulling and reviewing reports and managing research queries for Managers or other internal stakeholders. You will participate in the planning, execution, and delivery of quality assurance related initiatives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, Plano TX, San Antonio, TX, Plano, TX, and Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Perform quality evaluations to be used as internal controls reported to CoSA Management, Enterprise Partners, and/or Executive Leadership.

• Coordinate end-to-end support with compliance, legal, business leaders, and/or other internal stakeholders. Perform specific targeted testing and monitoring of designated processes and transactional activity.

• Serve as a primary resource to less experienced team members and/or cross functional team members; advises on escalated, complex or issues of a unique nature and navigates obstacles.

• Evaluate for accuracy, compliance, and consistent execution of internal processes and regulations to mitigate risk and protect brand and reputation.

• Collaborate effectively with leaders and internal partners to execute quality assurance activities. Coordinate with internal partners to meet compliance requirements and mitigate risk.

• Acquire and apply knowledge of the regulatory landscape to ensure proper compliance with laws and internal processes are followed.

• Proactively analyze, identify, and interpret data to ensure compliance and monitor trends. Anticipates business needs and partners to address issues.

• Monitor success measurements.

• Resolve escalations and drives consistency related to evaluation results and findings.

• Use quality methods and tools to identify, analyze, improve, and implement business solutions. Recommend and facilitate policy and procedural changes.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma OR General Equivalency Diploma.

• 4 years of related work experience in a quality assurance role within a financial services industry in the specific functional area (i.e., Claims) combined with customer service, operations, or processing experience in the specific functional area (i.e., Claims).

• Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.

• Knowledge of relevant processes, procedures, and internal policies with experience in delivering training and serving as an effective resource to team members.

What sets you apart:

• 1+ years of Auto Claims Call Quality auditing experience.

• 4+ years Auto Claims Adjusting experience to include 1+ years as a Senior Auto Adjuster level or above with 1+ years' experience handling UM/UIM claims.

• Moderate to advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills, and abilities toward quality assurance work products and deliverables.

• Strong analytical skills with demonstrated ability to perform root cause analysis and provide actionable insights along with being able to recommend solutions from this information.

• Ability to work with cross functional teams such as experience or process teams.

• Demonstrated leadership skills in a team lead, supervisory, or management capacity.

• 1+ years in demonstrated direct experience in an audit, risk and/or compliance roles.

• Detail oriented with a strategic mindset that can see the larger, holistic, picture and be able to decipher if the process and procedures, end to end, are accurate and working properly for the best compliant and member experience.

• Ability to travel to support Call Quality initiatives as needed.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220 - $128,480.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Information Management Analyst, you will manage and analyze information using a variety of techniques and tools, support data management efforts with business owners and technical teams to include master and reference data in adherence to

USAA internal policies, standards, procedures, and external laws and regulations. This role will support one or more information management functions:

• Metadata management to ensure information is understood.

• Data Quality to ensure data is measured and trusted.

• Retention Management to ensure data is retained and purged appropriately.

• Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements.

This may include working with the Information Asset Stewards and technical owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Find opportunities for operational improvements across all IMA responsibilities and processes.

• Participate in and possibly lead discussions with cross-functional teams to drive consistency, efficiency, and effectiveness of the information management.

• Participate in development of standard methodologies and tools based on business needs.

• Maintain Information Asset Inventories. Ensure data and assets are classified appropriately.

• Support delivery of information in accordance with Information Governance standards and data management practices through documentation, collaboration, and execution of defined processes.

• Maintain metadata repository and proper metadata association.

• Review, validate, and record metadata and data quality information.

• Develop improvements in execution and enhancements to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports, and dashboards, as appropriate.

• Document and update data quality corrective action plans.

• Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.

• Recommend Master and Reference Data processes and procedures to align with enterprise policies and standards.

• Build and maintain reference data.

• Manage quality and maintenance of master data as it is created.

• Help define and drive implementation of processes to mitigate data quality risks.

• Support compliance assessment process by identifying and raising items that may be a risk to the corporation.

• Support privacy initiatives through classification, tagging, and analysis of sensitive data.

• Ensure compliance and remediation of sensitive data in accordance to defined policies and processes. Ensures risks associated with business activities are identified, measured, and controlled with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in business or science field is required; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 4 years' experience in an information management practice, business application function, or data delivery; OR If Advanced degree in a Business or Science field, 2 years' experience in data and analytics, technical, or business relevant function

• Basic working experience following data management practices and theories and applying tools to implement data management to address data management risks and concerns.

• Intermediate Working SQL knowledge including SQL-based languages.

• Ability to build business knowledge through meaningful partnerships at the individual contributor and leadership levels.

• Demonstrates skills in understanding and correcting data discrepancies, identifying data anomalies, and root cause analysis.

• Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management.

• Demonstrated critical thinking and problem-solving skills.

What sets you apart:

• Experience with Metadata management

• Experience with Snowflake Cloud

• Experience with Data Quality Tools (IBM InfoSphere, IBM Information Governance Catalog, IBM Information Analyzer, Alation Bigeye etc.)

• Certified Data Management Professionals (CDMP) Certification

• Knowledge of BI Tools or reporting experience with Tableau, SAS etc.

• Financial services industry experience (Experience with Fraud, AML, or Disputes data)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00 - $172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated subrogation specialist, you will provide specialized Auto and/or Property claims service in the recovery of payments made to USAA members by legally pursuing a third party that caused an insurance loss to the insured.

This hybrid role requires an individual to be in the office 3 days per week . This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Conduct claims investigations for moderate to high complexity cases by analyzing the facts surrounding a loss to reach a recovery conclusion, including recording statements, securing public records and analyzing report findings.

• Apply intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, common law, contract law, state statutes, evidence and damages.

• Evaluate the recovery potential for personal auto/property claims and pursue recovery of damages using appropriate recovery avenues.

• Review and audit estimates and settle claims within prescribed limits of authority.

• Effectively negotiate settlements with contractors, adjusters or any insured representative.

• Recognize and document subrogation, SIU, and salvage opportunities, and refer accordingly.

• Reimburse policyholder's deductible after recovery is made.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 1 year of claims adjusting experience.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

• Intermediate knowledge of common law, contract and negligence laws.

• Ability to confidently resolve issues and negotiate fair settlements.

• Strong written communication skills with excellent attention to detail and accuracy.

What sets you apart:

• 2 years of claims adjusting experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $51,840.00 - $92,880.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated subrogation specialist, you will provide specialized Auto and/or Property claims service in the recovery of payments made to USAA members by legally pursuing a third party that caused an insurance loss to the insured.

This hybrid role requires an individual to be in the office 3 days per week . This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Conduct claims investigations for moderate to high complexity cases by analyzing the facts surrounding a loss to reach a recovery conclusion, including recording statements, securing public records and analyzing report findings.

• Apply intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, common law, contract law, state statutes, evidence and damages.

• Evaluate the recovery potential for personal auto/property claims and pursue recovery of damages using appropriate recovery avenues.

• Review and audit estimates and settle claims within prescribed limits of authority.

• Effectively negotiate settlements with contractors, adjusters or any insured representative.

• Recognize and document subrogation, SIU, and salvage opportunities, and refer accordingly.

• Reimburse policyholder's deductible after recovery is made.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 1 year of claims adjusting experience.

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

• Intermediate knowledge of common law, contract and negligence laws.

• Ability to confidently resolve issues and negotiate fair settlements.

• Strong written communication skills with excellent attention to detail and accuracy.

What sets you apart:

• 2 years of claims adjusting experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $51,840.00 - $92,880.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

The Opportunity

As a dedicated AML Business Advisor Lead, you will be part of the Operations Enablement team within the First Line Bank AML Organization. In this role, you will design, execute, and sustain formal performance management practices (Management Systems) across a matrix organization. Facilitate training and support the integration of performance management concepts, skills, and templates. Monitor adherence / progress, communicate, and provide targeted support as needed to drive sustainment.

What you'll do:

• Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity in direct support of AML/KYC initiatives.

• Leverages and shares best practices gained from expert industry knowledge to identify opportunities for business efficiencies and minimizes risk.

• Researches, plans, develops, implements, and administers business requirements, procedures, contracts, and processes to ensure compliance, and adherence to USAA's commitment to being World Class.

• Identifies strategic partners and stakeholders to successfully communicate programs strategic impact.

• Leads a matrixed team to evaluate programs long term effectiveness and impact to business programs, as necessary.

• Maintains and demonstrates awareness of primary regulation commonly applicable to regulated financial institutions in the U.S. (e.g. anti-money laundering, anti-bribery and corruption, fair lending and sales practices rules, etc.).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience with credit cards and/or deposits and/or directly related experience.

• Experience and ability to exercise oversight, knowledge and understanding of financial crime and AML policies, procedures, and control arrangements in a complex financial organization.

• Demonstrated ability in leading projects, which may have involved cross-functional teams, conducting research to identify root cause, system issues, process gaps and opportunities and providing viable solutions.

• Ability to provide effective consultation, to all levels of management, using the latest industry best practices and internal resources.

• Experience developing solutions and recommendations that will increase efficiency and improve business processes, projects, and programs.

• Experience in negotiating, prioritizing, and influencing to achieve desired business results.

• Knowledgeable of the laws applicable to money laundering, including the Bank Secrecy Act, the USA PATRIOT act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements.

• Expert knowledge of disciplined execution, change management, and/ or risk management practices.

• Extensive experience in supporting business processes to meet BSA/ AML or similar regulatory requirements.

• Extensive experience leading change in a matrixed organization.

• Expert knowledge of Microsoft Office tools.

What sets you apart:

• Strength in agility and adaptability, learning new skills and/or managing multiple tasks simultaneously.

• Expert level (oral and written) communication and presentation skills with business partners / executive leadership.

• Demonstrated experience collaborating, influencing, and driving engagement across stakeholders with competing interests.

• Experience driving and sustaining change across a matrix organization.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550-$230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Tampa, FL, Colorado Springs, CO, Phoenix, AZ, Charlotte, NC, Relocation assistance is not available for this position.

The Opportunity

As a dedicated AML Business Advisor Senior, you will be part of the Operations Enablement team within the First Line Bank AML Organization. In this role, you will design, execute, and sustain formal performance management practices (Management Systems) across a matrix organization. Facilitate training and support the integration of performance management concepts, skills, and templates. Monitor adherence / progress, communicate, and provide targeted support as needed to drive sustainment.

What you'll do:

• Provides gap analysis and recommendations to enhance business programs projects, agile projects and/or processes in support of AML/KYC initiatives.

• Identifies opportunities and/or implements business solutions to meet business needs.

• Researches, plans, develops, implements, captures requirements, build procedures and processes to minimize risks, ensure compliance, and adherence to USAA's dedication to being World Class.

• Collaborates with enterprise partners in operational and risk functions, as needed, when the development of business rules, requirements, and artifacts.

• Serves as a coach and on-the-job trainer for other team members.

• Maintains and demonstrates awareness of primary regulation commonly applicable to regulated financial institutions in the U.S. (e.g. anti-money laundering, anti-bribery and corruption, fair lending, and sales practices rules, etc.).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience with credit cards and/or deposits and/or directly related experience.

• Advanced knowledge of relevant industry technology applications. such as Credit Cards/ Deposit processing systems, process mapping tools, RCSA tools, etc.

• Experience creating and implementing processes and procedures to enhance and sustain compliance adherence.

• Experience in building solutions in an agile environment including developing and executing robust testing strategies.

• Knowledgeable of the laws applicable to money laundering, including the Bank Secrecy Act, the USA PATRIOT act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements.

• Intermediate knowledge of disciplined execution, change management, and/ or risk management practices.

• Experience leading change in a matrixed organization.

• Experience in leading cross functional projects.

• Experience in supporting business processes to meet BSA/ AML or similar regulatory requirements.

• Advanced knowledge of Microsoft Office tools.

What sets you apart:

• Strength in agility and adaptability, learning new skills and/or managing multiple tasks simultaneously.

• Excellent (oral and written) communication and presentation skills with business partners / executive leadership.

• Experience collaborating, influencing, and driving engagement across stakeholders with competing interests.

• Experience driving and sustaining change across a matrix organization.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770-$156,290.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Data Scientist Principal , you will leverage technical expertise and industry experience to influence the application, scalability, and enablement of artificial intelligence/machine learning (AI/ML) at USAA. This role will identify novel opportunities for advanced analytics solutions, effectively communicates with business leaders, product teams, and other key stakeholders and guides end-to-end solution development, IT implementation, and business adoption. Provides strategic guidance to executive leadership by seeking, vetting, proposing, and enabling -best in class- tools and technologies. Collaborates with IT Architecture and leadership to ensure data and analytics tools are consistent with USAA's strategic vision.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can work remotely in the continental U.S. with occasional business travel. . Relocation assistance Not available for this position.

What you'll do:

• Identifies, researches, and defines large-scale, cross-functional AI/ML use cases in collaboration with business leaders, executive peers, and strategic partners. Guides end-to-end efforts to develop scalable, efficient, highly-performant, automated AI/ML solutions.

• Applies deep expertise to amplify the impact of modeling techniques on emerging business initiatives. Collaborates with IT architects to design, implement, monitor, and scale cutting-edge AI/ML solutions that translate prototypes into novel products, services, and features.

• Ensures that AI/ML solutions are built using industry best practices, and sound methodology. Works with model risk partners to promote a culture of regulatory compliance.

• Designs large, complex information assets that enable applied analytics. Collaborates with engineering, data, and information architects to establish and maintain well-governed, documented, and controlled datasets from internal and external, structured, and unstructured sources.

• Seeks opportunities to simplify, modernize, and standardize the model development lifecycle. Provides expert technical advice and guidance by vetting vendor acquisitions.

• Actively raises the bar on talent and recruitment by leading or participating in communities of practice, talent development initiatives, and technical interview panels.

• Clearly translates complex analytical and technical concepts to diverse, technical, and non-technical audiences in a way that promotes organizational data literacy and informs business priorities.

• Provides technical oversight for building and maintaining a robust library of reusable, production-quality algorithms and supporting code.

• Develops and maintains academic and industry relationships for research purposes. Represents USAA in key internal/external technology and advanced analytics conferences.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline

• 10 years of progressive experience in predictive analytics or data analysis, to include 6 years of experience in training and validating statistical, physical, machine learning, and other advanced analytics models.

• 6 years of experience in one or more dynamic scripted language (such as Python, R, etc.) with a focus on writing code that is easy to follow, well documented, and commented where necessary to explain logic (high code transparency).

• Subject matter expert in the concepts and technologies associated with classical supervised modeling for prediction such as linear/logistic models, discriminant analysis, support vector machines, decision trees, forest models, etc.

• Subject matter expert in the concepts and technologies associated with unsupervised modeling such as k-means clustering, hierarchical/agglomerative clustering, neighbors algorithms, DBSCAN, etc.

• Deep hands-on experience building, deploying, and managing the performance of advanced analytics solutions. Proven track record of providing cutting-edge solutions that drive business adoption and value.

• Extensive project management experience and can anticipate and appropriately manage project milestones, risks, and impediments. Demonstrated history of appropriately communicating and escalating potential impediments and limitations to leadership.

• Demonstrated experience in guiding and mentoring junior technical staff in business interactions and model building.

• Extensive experience explaining and influencing complex technology decisions to both technical and nontechnical audiences at all levels in the organization and with cross functional and enterprise teams.

• Demonstrated experience leading business or product/portfolio transformation through use of advanced analytics.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• 5 or more years of experience in developing and executing a holistic AI strategy that accelerates achievement of an organization's business strategy, to include developing the multi-year execution roadmap, gaining sponsorship and funding from Senior and C-Suite Executives, and partnering with Technology and Business partners to successfully implement.

• Experience successfully implementing a framework to identify AI/ML use case opportunities, measure expected benefits, and evaluate potential risks and mitigation.

• Knowledge of the Insurance Industry including applicable laws and regulations

• Experience leading efforts to enhance the overall AI literacy of an organization.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $182,680 - $349,150.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Compliance and Operational Risk Testing Analyst Lead, you will be a member of the second line of defense, oversees the execution of independent testing under the Enterprise Testing program methodology to ensure departmental processes and activities comply with applicable rules, regulations, policies, and procedures. The incumbent will manage assigned tests and resources, compile and retain well documented work papers to create accurate and concise written reports including issues, root causes and recommended corrective action. Experience with Fraud, Anti-Money Laundering (AML)/Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Anti-bribery and Corruption (ABAC) or Conduct risks and requirements is preferred.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Develops the steps needed to test and/or analyze compliance with complex policies/procedures and laws/regulations.

• Serves as a subject matter authority in a specific subject/business area and provides mentorship to team members on complex issues.

• Leads and runs a grouping of tests to ensure operational risks and compliance requirements are adhered to.

• Reviews and completes, as needed, work papers to support conclusions of test findings.

• Provides input on allocation of resources to complete testing activities.

• Performs complex qualitative analysis of data.

• May develop executive briefs and present to key internal and external team members.

• Builds, develops, and maintains relationships with the business and internal control partners (Audit, Risk & Compliance, Legal) to facilitate collaboration between all lines of defense for testing.

What you have:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years total without a degree).

• 8 or more years of relevant work experience (internal/external audit, operational risk/compliance testing, quality assurance).

• Expert knowledge of relevant industry regulations and regulatory compliance.

• Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.

• Solid knowledge of testing techniques including control testing and data analysis principles, as well as the ability to interpret subsequent results.

• Consistent track record to communicate effectively at all levels of management.

• Advanced knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

What sets you apart:

• Proven experience with managing test lifecycle (e.g., risk based scope planning, fieldwork execution, population sampling, reporting and issue management).

• Validated experience with Fraud, AML/BSA, OFAC, ABAC or Conduct risks and requirements.

• Shown ability to drive the life cycle of process risk testing or auditing techniques (e.g., Transactional testing, issue validation testing, control testing/adherence testing).

• Experience with transactional risk testing, identify scope, and risk planning.

• Independent decision making and thinking.

• Solid understanding of Regulatory requirements and research.

• Strong (oral and written) communication with partners/executive leadership, to provide effective reporting, planning, and training across the team.

• Current Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Examiner (CFE), and/or Certified Internal Auditor.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Information Management Analyst, you will manage and analyze information using a variety of techniques and tools, support data management efforts with business owners and technical teams to include master and reference data in adherence to

USAA internal policies, standards, procedures, and external laws and regulations. This role will support one or more information management functions:

• Metadata management to ensure information is understood.

• Data Quality to ensure data is measured and trusted.

• Retention Management to ensure data is retained and purged appropriately.

• Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements.

This may include working with the Information Asset Stewards and technical owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Find opportunities for operational improvements across all IMA responsibilities and processes.

• Participate in and possibly lead discussions with cross-functional teams to drive consistency, efficiency, and effectiveness of the information management.

• Participate in development of standard methodologies and tools based on business needs.

• Maintain Information Asset Inventories. Ensure data and assets are classified appropriately.

• Support delivery of information in accordance with Information Governance standards and data management practices through documentation, collaboration, and execution of defined processes.

• Maintain metadata repository and proper metadata association.

• Review, validate, and record metadata and data quality information.

• Develop improvements in execution and enhancements to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports, and dashboards, as appropriate.

• Document and update data quality corrective action plans.

• Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.

• Recommend Master and Reference Data processes and procedures to align with enterprise policies and standards.

• Build and maintain reference data.

• Manage quality and maintenance of master data as it is created.

• Help define and drive implementation of processes to mitigate data quality risks.

• Support compliance assessment process by identifying and raising items that may be a risk to the corporation.

• Support privacy initiatives through classification, tagging, and analysis of sensitive data.

• Ensure compliance and remediation of sensitive data in accordance to defined policies and processes. Ensures risks associated with business activities are identified, measured, and controlled with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in business or science field is required; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 4 years' experience in an information management practice, business application function, or data delivery; OR If Advanced degree in a Business or Science field, 2 years' experience in data and analytics, technical, or business relevant function

• Basic working experience following data management practices and theories and applying tools to implement data management to address data management risks and concerns.

• Intermediate Working SQL knowledge including SQL-based languages.

• Ability to build business knowledge through meaningful partnerships at the individual contributor and leadership levels.

• Demonstrates skills in understanding and correcting data discrepancies, identifying data anomalies, and root cause analysis.

• Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management.

• Demonstrated critical thinking and problem-solving skills.

What sets you apart:

• Experience with Metadata management

• Experience with Snowflake Cloud

• Experience with Data Quality Tools (IBM InfoSphere, IBM Information Governance Catalog, IBM Information Analyzer, Alation Bigeye etc.)

• Certified Data Management Professionals (CDMP) Certification

• Knowledge of BI Tools or reporting experience with Tableau, SAS etc.

• Financial services industry experience (Experience with Fraud, AML, or Disputes data)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00 - $172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Risk Analyst Lead, you will have a key role in designing, implementing, and leading the oversight of Transformation activities as well as the ongoing monitoring of enterprise risk programs. The ideal candidate will have a strong background in risk and compliance acumen, an in-depth understanding of the regulatory environment, passion for risk mitigation and excellent verbal and written communication skills.

This position can work remotely in the continental U.S. with occasional business travel.

Provides risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Assess and oversee enterprise and business exposures including key and emerging risks. Monitors the risk and control environment and provides effective challenge to internal and external partners to ensure that exposures are kept at acceptable levels. Call outs and reports risks to the appropriate governance bodies. Leads and implements complex initiatives and cross functional teams within the Chief Risk Office and across the Enterprise that drive problem resolution. Leverages broad enterprise knowledge and/or expert knowledge of core business discipline(s), products and processes.

The Opportunity

What you'll do:

• Identifies and seeks key partners across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.

• Presents findings and recommendations to various levels of leadership.

• Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.

• Develops process and procedures for successful implementation of new risk policies, practices, appetites and solutions to ensure comprehensive understanding and management of risks according to industry standard methodology.

• Develops strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies expert knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Leads, assembles and facilitates cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

• Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.

• Formulates and reviews stress test plans for a line of business or the enterprise.

• Evaluates results, and frames contingency plans in partnership with key business collaborators.

• Crafts key communications to be delivered to executives and board members.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or a related field and 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area.

• Or advanced degree/designation in Risk Management, Business, Finance, or other subject area relevant to risk management and 6 years of work experience in a field relevant to risk management.

• Advanced risk management experience in a complex institution and/or highly matrixed environment.

• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and directing work with both internal and external partners in a highly collaborative environment.

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

What sets you apart:

• Extensive experience in oversight of initiatives aligned to risk mitigation and enhancement opportunities.

• Strong business acumen in the areas of operational risk and bank/financial services

• Leadership experience within program implementation and cross-functional initiatives.

• Proven ability to communicate effectively across the 1st and 2nd Lines of Defense and build collaborative relationships.

• Ability to build strong relationships with business partners and teammates and influence change.

• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Quality Assurance Specialist Senior, for Auto, you will support USAA's financial strength through measurement, analysis, and review of quality assurance and compliance related business processes. You will be responsible for executing quality assurance and first-level reviews of business processes which involve reviewing documentation to ensure activities are in line with USAA's policies and procedures. Identifies and manages existing and emerging risks and ensures these risks are effectively identified, measured, monitored, and controlled. In addition, this role is responsible for pulling and reviewing reports and managing research queries for Managers or other internal stakeholders. You will participate in the planning, execution, and delivery of quality assurance related initiatives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, Plano TX, San Antonio, TX, Plano, TX, and Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Perform quality evaluations to be used as internal controls reported to CoSA Management, Enterprise Partners, and/or Executive Leadership.

• Coordinate end-to-end support with compliance, legal, business leaders, and/or other internal stakeholders. Perform specific targeted testing and monitoring of designated processes and transactional activity.

• Serve as a primary resource to less experienced team members and/or cross functional team members; advises on escalated, complex or issues of a unique nature and navigates obstacles.

• Evaluate for accuracy, compliance, and consistent execution of internal processes and regulations to mitigate risk and protect brand and reputation.

• Collaborate effectively with leaders and internal partners to execute quality assurance activities. Coordinate with internal partners to meet compliance requirements and mitigate risk.

• Acquire and apply knowledge of the regulatory landscape to ensure proper compliance with laws and internal processes are followed.

• Proactively analyze, identify, and interpret data to ensure compliance and monitor trends. Anticipates business needs and partners to address issues.

• Monitor success measurements.

• Resolve escalations and drives consistency related to evaluation results and findings.

• Use quality methods and tools to identify, analyze, improve, and implement business solutions. Recommend and facilitate policy and procedural changes.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma OR General Equivalency Diploma.

• 4 years of related work experience in a quality assurance role within a financial services industry in the specific functional area (i.e., Claims) combined with customer service, operations, or processing experience in the specific functional area (i.e., Claims).

• Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.

• Knowledge of relevant processes, procedures, and internal policies with experience in delivering training and serving as an effective resource to team members.

What sets you apart:

• 1+ years of Auto Claims Call Quality auditing experience.

• 4+ years Auto Claims Adjusting experience to include 1+ years as a Senior Auto Adjuster level or above with 1+ years' experience handling UM/UIM claims.

• Moderate to advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills, and abilities toward quality assurance work products and deliverables.

• Strong analytical skills with demonstrated ability to perform root cause analysis and provide actionable insights along with being able to recommend solutions from this information.

• Ability to work with cross functional teams such as experience or process teams.

• Demonstrated leadership skills in a team lead, supervisory, or management capacity.

• 1+ years in demonstrated direct experience in an audit, risk and/or compliance roles.

• Detail oriented with a strategic mindset that can see the larger, holistic, picture and be able to decipher if the process and procedures, end to end, are accurate and working properly for the best compliant and member experience.

• Ability to travel to support Call Quality initiatives as needed.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220 - $128,480.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Risk and Controls Advisor Lead, you will be accountable for driving business issues through the issue remediation cycle.

You will promote risk-awareness and the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. You will also be responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification, and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment.

This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Direct and lead all aspects of multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, Company or Staff Agency Third Party Governance, or quality governance.

• Apply a comprehensive understanding of risk and regulatory compliance to include business strategies and solutions.

• Responsible for first line of defense data analysis, report preparation and trend analysis, using business intelligence tools.

• Design solutions for unanswered business questions and anticipates future business needs.

• Direct, organize and coordinate action plans designed to enhance governance practices in alignment with frameworks.

• Influence and develop innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts.

• Handle the most complex projects involving cross-functional areas.

• Define and outline innovative approaches to problem resolution and lead project team from concept through implementation.

• Counsel senior management on the status of their control environment related to risk identification and control weaknesses.

• Identify critical areas to monitor and bring up issues and findings to appropriate partners.

• Serve as a primary resource to cross functional team members and advises on risk mitigation opportunities.

• Stay informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.

• Ensure risks associated with business activities are identified, measured, and controlled in accordance with policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years' experience supporting risk-related, compliance related, or business control design activities in issue remediation OR 8 years' experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 6 years' experience supporting risk-related, and/or compliance-related, or business control design activities in issue remediation; OR PhD in a risk management or quantitative field, and 4 years' experience supporting risk-related, and/or compliance-related, or business control design activities in issue remediation

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• Ability to drive multiple remediation issues simultaneously at various stages of the remediation process.

• Ability to drive action, write details of an issue so and independent third party can understand clearly, raise when timelines are in jeopardy and push key resources to keep the issue on track for committed dates.

• Knowledge of the products, systems, data, and processes for the specific lines of business.

• Experience with bank member/customer remediations.

• Experience with any of the following: credit card, debit card, consumer lending.

• Strong background successfully interacting with and influencing partners.

• Experience writing action plans.

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,500.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA