Company Detail

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Director, P&C Pricing Actuary, you will be leading a Property Pricing team focused on countrywide indications and leading, planning, and forecasting activities for homeowners pricing, including analytics related to premium and loss trends. You may also be involved in planning, organizing, directing, and staffing actuarial activities required to analyze and achieve target pricing levels. This leader may also develop new products or rating structures, actuarial information and application requirements while balancing market and financial goals.

This position can work remotely in the continental U.S. with occasional business travel.

The Opportunity

What you'll do:

• Oversee the development of product line pricing assumptions and price structure while ensuring price level objectives are met.

• Direct the development of new products and implementation of process improvements.

• Provide short and long-term planning recommendations for unit objectives by developing and analyzing forecasts.

• Manage and is accountable for the work of assigned employees.

• Perform personnel management functions, including employee selection, team building, project/workload assignment, employee training, monitoring of work activity and performance evaluation.

• Ensure that product prices and designs are congruent with the company's product strategy and goals.

• Facilitate the development and implementation of products and projects.

• Monitor competitive market, industry trends, and professional research to maintain knowledge of current activities related to products, regulations, market conditions, and innovative alternatives to achieve financial and market goals.

• Represent USAA's interest at industry level committee meetings.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 or more years relevant experience.

• 3 or more years of direct team lead or management experience required.

• Five (5) exams of the Casualty Actuarial Society.

What sets you apart:

• Experience leading teams through effective collaboration, communication, learning, and mentorship

• A passion for leading through the development and execution of creative, innovative actuarial work

• Strong experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadership

• Experience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with business partners

• Working knowledge of data analytic tools and Python/R/SQL or other language and a high level of ability to direct others in their use of these tools

• Expert problem-solving, critical thinking, and analytic skills

• Expert understanding of Personal Lines pricing, with experience using a variety of methodologies, tools, and models

• Associate of the Casualty Actuarial Society designation obtained

• Experience with planning and forecasting and communicating findings and results with senior leadership teams.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230.00 - $264,200.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Decision Science Analyst Senior for Brand Marketing. In this role you will help provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX, Plano TX, Charlotte NC, Tampa FL, Phoenix AZ, or Colorado Springs CO.

Relocation assistance is not available for this position.

What you'll do:

• Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.

• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy.

• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.

• Translates recommendation into communication materials to effectively present to various levels of management.

• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.

• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy.

• Provides subject matter expertise in operationalizing recommendations.

• Remains informed on current data and analytics trends, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data)

• Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of data & analytics experience OR a minimum of 4 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 6 years combined experience OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• Demonstrates advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

• Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

What sets you apart:

• Demonstrated ability supporting business analytics function in marketing.

• Proven knowledge in working with marketing agencies to identify and drive marketing performance KPIs.

• Solid years of experience in building and leveraging marketing models MTA, MMM, Marched market test, Brand lift studies.

• Ability to support marketing optimization function for large marketing budgets.

• Knowledge in leading discussion with business owners to drive business outcomes leveraging data driven insights.

• Experience working with large cross functional teams in a fast-paced organization.

• Exposure to the latest AI technologies, hyper scalar platforms.

• US military experience through military service or military spouse/domestic partners.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130.00 - $208,580.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The IT and Cyber Risk Management and Governance executive establishes and oversees all aspects of USAA's Technology, Security, Data, Business Continuity and Third-Party risk management program to effectively analyze and oversee all aspects of risks related to technology development and execution, information security, and data risk management. Responsible for building and maintaining a robust IT risk management program that drives an effective IT control environment and governance process. Plans, organizes, and directs the team as well as collaborates with functional leaders and key stakeholders to assist in identifying, assessing, and mitigating all relevant IT risks for all USAA products and processes across all distribution channels.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.

The Opportunity

What you'll do:

• Accountable for leading, designing, and overseeing implementation of USAA's Technology, Security, Data, Business Continuity and/or Third-Party risk management program.

• Develops strategic plans that identify, quantify, mitigate, and report on key risk issues to the business and senior management by executing risk assessments, performing monitoring and testing, overseeing issue management, and providing detailed reporting.

• Engages and influences leaders to ensure all technology, security, data, business continuity and Third-Party risks are properly mitigated and remediated, where necessary, addressed in a timely manner and consistent with policy.

• Interacts with enterprise key stakeholders to provide consultation and risk management expert advice regarding application life cycle management, technology infrastructure, security, data management, business continuity, Third Party risk, project implementation, issues management issues and operational and IT risk mitigation strategies.

• Sets multi-year strategy and guidance on IT operational risk management programs.

• Promotes and builds an effective risk culture and awareness throughout the organization and with technology, cyber and data security clients.

• Participates in senior level review of incident collection, classification and analysis results and plays a lead role in championing remediation efforts and process improvements resulting from incident reviews.

• Works with the business to develop an operational risk culture and maintain an optimal balance between risk and the cost of control.

• Provides expert advice on related subject matters and work to continuously improve the operational efficiency and effectiveness of operational and IT risk management processes.

• Drives and supports governance committees. Interacts with or participates in enterprise governance committees, such as: Enterprise Compliance Risk Committee or Enterprise Operational Risk Committee.

• Provides direction in the interactions with regulators from the OCC, FED, FDIC, and CFPB as well as prepares Board and Senior Management level reports.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

What you have:

• Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 10 or more years of experience in working in IT risk management or related experience.

• 8 or more years of people leadership experience in building, managing and/or developing high-performing teams.

• Strong analytical, problem solving, and collaborative skills with the ability to exercise mature and timely judgment and drive decision-making and solutions decision-making.

• Broad knowledge of Banking and Insurance IT regulatory requirements.

• Broad knowledge of system development principles, information security risks and preventive technical measures.

• Proven ability to partner effectively with regulators.

• Demonstrated ability to communicate and influence effectively at senior levels within an organization.

• Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience.

What sets you apart:

• Extensive experience leading 2nd line risk teams in a large consumer bank.

• Deep subject matter expertise in all aspects of cyber and information security; IT architecture, infrastructure, networking, and application development; data management; business resiliency; etc., in a highly complex and matrixed organization.

• Significant accomplishments working with regulators and regulatory issues.

• Significant experience presenting to the Board of Directors.

• Experience analyzing risks of artificial intelligence within a large organization.

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 216,750.00 $390,150.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Director, P&C Pricing Actuary, you will be leading a Property Pricing team focused on countrywide indications and leading, planning, and forecasting activities for homeowners pricing, including analytics related to premium and loss trends. You may also be involved in planning, organizing, directing, and staffing actuarial activities required to analyze and achieve target pricing levels. This leader may also develop new products or rating structures, actuarial information and application requirements while balancing market and financial goals.

This position can work remotely in the continental U.S. with occasional business travel.

The Opportunity

What you'll do:

• Oversee the development of product line pricing assumptions and price structure while ensuring price level objectives are met.

• Direct the development of new products and implementation of process improvements.

• Provide short and long-term planning recommendations for unit objectives by developing and analyzing forecasts.

• Manage and is accountable for the work of assigned employees.

• Perform personnel management functions, including employee selection, team building, project/workload assignment, employee training, monitoring of work activity and performance evaluation.

• Ensure that product prices and designs are congruent with the company's product strategy and goals.

• Facilitate the development and implementation of products and projects.

• Monitor competitive market, industry trends, and professional research to maintain knowledge of current activities related to products, regulations, market conditions, and innovative alternatives to achieve financial and market goals.

• Represent USAA's interest at industry level committee meetings.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 or more years relevant experience.

• 3 or more years of direct team lead or management experience required.

• Five (5) exams of the Casualty Actuarial Society.

What sets you apart:

• Experience leading teams through effective collaboration, communication, learning, and mentorship

• A passion for leading through the development and execution of creative, innovative actuarial work

• Strong experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadership

• Experience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with business partners

• Working knowledge of data analytic tools and Python/R/SQL or other language and a high level of ability to direct others in their use of these tools

• Expert problem-solving, critical thinking, and analytic skills

• Expert understanding of Personal Lines pricing, with experience using a variety of methodologies, tools, and models

• Associate of the Casualty Actuarial Society designation obtained

• Experience with planning and forecasting and communicating findings and results with senior leadership teams.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230.00 - $264,200.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

This position can be based in one of the following locations: San Antonio, TX, or Charlotte, NC.

The Opportunity

The VP, Marketing Strategy and Data Analytics leader will oversee the development and execution of the go-to Marketing strategies and design and build the analytics roadmap to support both the execution and measurement of success, as well as provide the necessary infrastructure for the Brand and Line of Business (LOBs) analytic teams to operate. In this role, they will lead a talented team of analytics and business professionals, delivering cutting-edge solutions that drive business growth, based on key member insights, while ensuring compliance with regulatory standards. They will collaborate closely with senior leaders to shape marketing strategies, leveraging insights and emerging technologies to enhance prospect and member engagement and product development. As a key influencer, they will help position analytics as a core competency across the organization, driving innovation, operational efficiency, and market competitiveness. With a strong focus on risk management, this executive will ensure all strategy and analytics initiatives are aligned with governance frameworks, while fostering a culture that reflects our mission and values.

What you'll do:

• Provide executive leadership and oversight of the development and execution of the Marketing's analytics, strategy, and roadmap; ensuring alignment with the broader enterprise strategy and risk management frameworks.

• Lead the development of innovative and efficient marketing strategies for one or more priority member segments and sub-segments in support of enterprise goals, ensuring a balance between growth opportunities and risk management.

• Provide expert analysis of Financial Services consumer and competitive landscape for priority segments, identify emerging trends, opportunities, and competitive threats from within financial services and adjacent industries.

• Support LOB Marketing teams in partnering with product, channel, and experience teams to drive delivery of multi-line value proposition with / to members through differentiated products and experiences tailored for prioritized member segments.

• Build an analytics infrastructure to allow for the end-to-end measurement of marketing activities and lead a team of analytics professionals to deliver insights, models, and data science solutions that contribute to business performance, ensuring they are fully compliant with heightened regulatory expectations.

• Leverage deep data-driven insights for prioritized segments based on member needs, right to win, and potential value to USAA generated by data and analytics teams, including member and market research, competitive analysis, pricing analytics, member engagement (e.g., personalization, life event detection).

• Ensure Marketing investments are aligned with strategy goals and monitor programs to drive financial accountability.

• Orchestrate marketing initiatives supporting priority segments and align interactions with other USAA strategic projects; partner with Brand and LOB teams to drive implementation, including but not limited to project execution (e.g., timelines, roadmap, measurement, critical path, milestones, deliverables).

• Establish metrics to track & monitor the execution of all prioritized segmentation initiatives across the enterprise and communicates progress, ensuring clear communication of progress to key stakeholders.

• Build and oversee a team of professionals through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years progressive data and analytics experience developing strategies, managing major initiatives, and delivering results within a complex matrix environment.

• 8 years of people leadership experience in building, managing and/or developing high-performing teams.

• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.

• Senior executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.

• Experience sponsoring matrixed teams using Agile methodologies.

• Extensive experience building data and analytic teams and capabilities to support business decision making.

• Proven ability to tell a story through data and communicate problem, impact, and recommendations effectively with senior leadership.

• Experience developing and implementing an analytic strategic roadmap aligned with business needs.

• Experience with large complex database systems and architecture, structured and unstructured data; with diverse analytics methodologies and approaches.

• Proven experience in leading teams resulting in the successful deployment of a data platform utilizing Marketing Industry data management technologies, coordinating across business functions.

• Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• Advanced degree such as an MBA, MS in Data Science, Finance, Statistics, Mathematics, MIS or related field is preferred.

• Expert ability to consult and advise senior leaders on analytic needs to achieve business objectives.

• Involvement with industry groups establishing best practices and advancements in data and analytics.

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $216,750.00-390,150.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

The Opportunity

Let's do something that really matters.

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Associate Auto Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work from home 2 days a week. The days from home will be determined by your manager. Relocation assistance is not available for this position.

Training will be held in-office for the first 8 weeks and attendance is 100% mandatory. Training will be Monday - Friday 8 am - 4:30 pm and the working shift after completing training will most likely be Monday - Friday 10 am - 6:30 pm.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Scrum Master Senior, you will work with Claims IT teams in the P&C area.

Responsible for ensuring teams and programs live Agile values and principles and follows processes and practices that the teams agree they will use within Agile (i.e. Scrum, Kanban, SAFe, etc.) frameworks to self-organize while delivering value to customers. The Scrum Master is a true leader and champions the Agile approach through effective guidance, coaching, education and through removal of impediments to team progress. This role is responsible for building successful teams focused on constantly improving team dynamics and performance. Scrum Masters at the Senior level demonstrate a deeper understanding of Agile delivery, product knowledge, complexity of establishing relationships and the ability to influence multiple teams and practices.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in Plano, TX location. Relocation assistance is available for this position.

What you'll do:

• Provides hands-on facilitation of major Agile ceremonies across multiple development teams; consults and coaches teams (including the Product Owner) to support a smooth transformation to Agile practices.

• Enables continuous improvement and facilitates communication across teams to proactively handle dependencies and remove impediments and establish standards for Agile processes and tools.

• Supports efforts to resolve systemic impediments that continually block teams within their organization.

• Supports and educates product owners and product managers, especially with respect to refining and handling the product backlog and decision making.

• Ensures effective communication within and across teams and Programs; schedules and facilitates cross-functional meetings, and ensures appropriate progress tools, information radiators, and reports effectively provide visibility on team's (or multiple teams') or Program's progress/productivity.

• Performs risk, issue, and dependency management for the teams and/or program and ensures compliance with company and regulatory policies and procedures.

• Ensures release management practices align to enterprise standards and leverages existing change management routines as needed.

• Acts as Agile SME to teams, departmental teams, product owners, and management. Participates in Scrum Master community of practice and mentors other Scrum Masters.

• For technology related efforts: Understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and guides team on leveraging them.

• Actively participates in Community of Practice discussions across different functional areas and Agile Release Trains (ARTs), as well as facilitates sessions on different topics of interest across the community

• Adheres to Enterprise Project management Office (EPMO) processes, procedures, controls, standards, tools and templates (as required).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of directly related experience in process improvement, project management, software engineer, or business/requirements analysis with at least 4 years as a Scrum Master, Release Train Engineer, or has development experience working in a similar role in a lean or Scrum environment.

• Advanced knowledge and experience with multiple Agile delivery frameworks (e.g., Kanban, Scrum, XP, Lean, SAFe, DevOps).

• Knowledge of compliance and risk management frameworks, including experience to identify and mitigate risks.

• One or more Agile certification(s) such as: Certified Scrum Master (CSM), SAFe Scrum Master (SSM), Agile Certified Professional (ACP), or SAFe Program Consultant (SPC), or SAFe Agilist (SA).

• Advanced working knowledge of Microsoft Office products.

What sets you apart:

• Advanced working knowledge of agile tools like JIRA, Rally.

• Demonstrable experience resolving roadblocks for the teams.

• Experience working in a matrixed organization and coordinating with teams across organization.

• Experience in managing offshore teams.

• Experience in the P&C insurance domain.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130.00 - $208,580.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Decision Science Analyst Senior for Brand Marketing. In this role you will help provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX, Plano TX, Charlotte NC, Tampa FL, Phoenix AZ, or Colorado Springs CO.

Relocation assistance is not available for this position.

What you'll do:

• Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.

• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy.

• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.

• Translates recommendation into communication materials to effectively present to various levels of management.

• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.

• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy.

• Provides subject matter expertise in operationalizing recommendations.

• Remains informed on current data and analytics trends, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data)

• Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of data & analytics experience OR a minimum of 4 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 6 years combined experience OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• Demonstrates advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

• Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

What sets you apart:

• Demonstrated ability supporting business analytics function in marketing.

• Proven knowledge in working with marketing agencies to identify and drive marketing performance KPIs.

• Solid years of experience in building and leveraging marketing models MTA, MMM, Marched market test, Brand lift studies.

• Ability to support marketing optimization function for large marketing budgets.

• Knowledge in leading discussion with business owners to drive business outcomes leveraging data driven insights.

• Experience working with large cross functional teams in a fast-paced organization.

• Exposure to the latest AI technologies, hyper scalar platforms.

• US military experience through military service or military spouse/domestic partners.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130.00 - $208,580.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Marketing Strategy Lead for the Brand Marketing team.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Provides support and guidance to executive management to identify, develop and communicate specific business strategies across CoSA functional areas, utilizing expert knowledge of USAA, industry, business development, and financial planning. Leads strategic analyses of business needs and environmental trends in support of business strategy development and planning processes and, as appropriate, enterprise strategy and planning processes. Conducts business strategy reviews to assess progress and drive awareness of strategy achievement.

What you'll do:

• Drives the development and coordination of components within the overarching CoSA strategy.

• Works with executive management to establish strategic and operational framework that establishes enables short and long-term business goals and key results.

• Develops specific processes to manage the business strategic and operational planning process.

• Drives the alignment of business process and frameworks to enterprise strategy, process and framework.

• Partners with senior-level leaders across functions and channels to develop near- and long-term visions and roadmaps and works with business leaders to manage transition from strategy to execution.

• Maintains responsibility of integration of change management plans, project documentation and strategies for large, complex business specific initiatives that often impact the organization and/or enterprise.

• Identifies strengths and weaknesses to evaluate operational effectiveness by establishing best practices and management routines to address gaps.

• Guides team members as they perform research and analysis.

• Supports CoSA executive leadership by leading the design, coordination, and governance of the annual strategic planning and operational planning processes.

• Leads and motivates cross-functional team members in strategy and operational plan development and implementation.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of directly related business planning consultation experience to include developing business strategy for short-term and/or long-term goals.

• Experience influencing and managing communication to senior executives, internal colleagues through concise, official and regular updates on status, progress, strategies and roadmaps

• Extensive experience in Project Management.

• Strong business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills.

• Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights.

What sets you apart:

• Marketing strategy experience.

• MarTech/AdTech technical architecture knowledge/experience.

• Experience program managing across functional areas in Marketing organizations.

• Experience with ways-of-working between Marketing, MarTech and IT teams.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The IT and Cyber Risk Management and Governance executive establishes and oversees all aspects of USAA's Technology, Security, Data, Business Continuity and Third-Party risk management program to effectively analyze and oversee all aspects of risks related to technology development and execution, information security, and data risk management. Responsible for building and maintaining a robust IT risk management program that drives an effective IT control environment and governance process. Plans, organizes, and directs the team as well as collaborates with functional leaders and key stakeholders to assist in identifying, assessing, and mitigating all relevant IT risks for all USAA products and processes across all distribution channels.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.

The Opportunity

What you'll do:

• Accountable for leading, designing, and overseeing implementation of USAA's Technology, Security, Data, Business Continuity and/or Third-Party risk management program.

• Develops strategic plans that identify, quantify, mitigate, and report on key risk issues to the business and senior management by executing risk assessments, performing monitoring and testing, overseeing issue management, and providing detailed reporting.

• Engages and influences leaders to ensure all technology, security, data, business continuity and Third-Party risks are properly mitigated and remediated, where necessary, addressed in a timely manner and consistent with policy.

• Interacts with enterprise key stakeholders to provide consultation and risk management expert advice regarding application life cycle management, technology infrastructure, security, data management, business continuity, Third Party risk, project implementation, issues management issues and operational and IT risk mitigation strategies.

• Sets multi-year strategy and guidance on IT operational risk management programs.

• Promotes and builds an effective risk culture and awareness throughout the organization and with technology, cyber and data security clients.

• Participates in senior level review of incident collection, classification and analysis results and plays a lead role in championing remediation efforts and process improvements resulting from incident reviews.

• Works with the business to develop an operational risk culture and maintain an optimal balance between risk and the cost of control.

• Provides expert advice on related subject matters and work to continuously improve the operational efficiency and effectiveness of operational and IT risk management processes.

• Drives and supports governance committees. Interacts with or participates in enterprise governance committees, such as: Enterprise Compliance Risk Committee or Enterprise Operational Risk Committee.

• Provides direction in the interactions with regulators from the OCC, FED, FDIC, and CFPB as well as prepares Board and Senior Management level reports.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

What you have:

• Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 10 or more years of experience in working in IT risk management or related experience.

• 8 or more years of people leadership experience in building, managing and/or developing high-performing teams.

• Strong analytical, problem solving, and collaborative skills with the ability to exercise mature and timely judgment and drive decision-making and solutions decision-making.

• Broad knowledge of Banking and Insurance IT regulatory requirements.

• Broad knowledge of system development principles, information security risks and preventive technical measures.

• Proven ability to partner effectively with regulators.

• Demonstrated ability to communicate and influence effectively at senior levels within an organization.

• Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience.

What sets you apart:

• Extensive experience leading 2nd line risk teams in a large consumer bank.

• Deep subject matter expertise in all aspects of cyber and information security; IT architecture, infrastructure, networking, and application development; data management; business resiliency; etc., in a highly complex and matrixed organization.

• Significant accomplishments working with regulators and regulatory issues.

• Significant experience presenting to the Board of Directors.

• Experience analyzing risks of artificial intelligence within a large organization.

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 216,750.00 $390,150.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Mid-Level Red Team Analyst on the Cyber Threat Fusion and Emulation Team, you will support Cyber Threat Operation Center (CTOC). The CTOC exists to detect, analyze, and respond to cyber security events. The CTOC is comprised of many teams that work together to achieve mission success. These teams are individual units that partner as needed to provide centralized and coordinated response activities. Our Cyber Red Team is responsible for conducting exercises modeled after real-world threat actors. The Red Team outcomes combined with the teams across Cyber Threat Fusion and Emulation continually enhance threat management capabilities to maximize our protective and detective cyber security posture and continuously improve our processes.

Investigates, analyzes, and responds to security anomalies and events (e.g. suspicious behavior, attacks, and security breaches) within USAA's environments using a variety of cyber defense tools to detect and respond to threats. Conducts vulnerability, security configuration, and/or penetration testing assessments of systems and networks. Identifies cyber threats, analyzes operational impacts, and communicates to appropriate stakeholders. Stays current with latest information security threats, exploits, trends, and intelligence.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Researches and analyzes the latest information security vulnerabilities, threats, exploits, trends and intelligence.

• Conducts routine vulnerability management, security configuration assessments, and/or penetration testing operations and manages the resulting findings.

• Monitors internal and external networks, systems, and applications for security anomalies and events (e.g. suspicious behavior, attacks, and security breaches). Responds to cyber incidents, performing detailed analysis using complex security tools to determine root cause by using a broad range of demonstrated experience (e.g. forensics, networking, servers, coding, etc.) to determine a malicious actor's tactics, techniques, and procedures.

• Utilizes discoveries from the incident response process to make moderately complex improvements to the existing detection capabilities and security controls.

• Prepares written briefs with recommendations to leadership on latest threats, alerts, and incidents.

• Serves as a resource to team members on escalated issues of an unusual nature.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of related experience in Information Security, Cybersecurity and/or Information Technology with a security focus to include accountability for complex tasks and/or projects.

• 2 years of related experience in one of the following domains: Security and Risk Management, Asset Security, Security Architecture and Engineering, Communications and Network Security, Identity and Access Management, Security Assessment and Testing, Security Operations, Software Development Security.

• Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.

• Knowledge and application of security-related monitoring, intrusion detection and scanning tools.

• Knowledge of system administration, network, and operating system hardening techniques.

• Demonstrated ability to evaluate current security practices, identify compliance gaps, and propose remediation.

What sets you apart:

• 2+ years proven experience executing of specific Red Team operations, with skills across the range of research, advanced analysis, executive reporting, maturing team functions, and identifying technical/business risks

• Advanced knowledge of adversarial cyber actors, to include tactics, techniques, and procedures.

• Ability to identify threat actor TTPs and campaigns, gather information for reconnaissance, including large and unstructured data sets to identify trends and anomalies indicative of malicious cyber activities

• Excellent communication and presentation skills with the ability to present to a variety of internal audiences including senior executives.

• Ability to develop, execute and report Red Team operations and -Purple Team- engagements end to end

• Knowledge of social-engineering techniques and methodology

• Administrative and command line knowledge of operating systems (Windows, Linux, MacOS), applications and networks

• Foundational knowledge in Red Team tooling or Offensive Security Tooling (OST)

• Experience with scripting and development languages (e.g. Bash, PowerShell, Python, Perl, Ruby, PHP, C/C++,C#, Java, etc.)

• Experience developing Red Team applications, tools and infrastructure (e.g. Windows API, implants, exploits, C2, etc.)

• Knowledge of cloud infrastructure deployment and administration (i.e. AWS, GCP, Azure)

• Understanding of firewalls, proxies, mail servers and web servers

• Understanding of network, endpoint, cloud, and OWASP security principles

• Any of the following certifications are highly desirable: GCIH, GPEN, GCPN, GXPN, OSCE, OSCP

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160-$189,530.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking dedicated SIU case managers, within defined guidelines and framework, to evaluate and conclude claims identified by SIU Investigators as having elements of fraud or an intentional act. You will investigate unusual, questionable, or suspicious claims or underwriting activity.

This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

*This posting will be used to fill more than one position.

What you'll do:

• Reviews investigative findings of claims identified as having confirmed elements of fraud, concealment, misrepresentation, or intentional act by evaluating the evidence to determine transfer or appropriation of claims disposition. Communicates results of review to members, claimants, Departments of Insurance, and law enforcement as applicable.

• Leads, guides, and directs investigative activities such as additional contacts, statements, etc. to take appropriate action for identified claims.

• May complete investigative leads, contacting local law enforcement, fire departments, etc. to gather additional information as needed.

• Serves as the adjuster of record on transferred claims.

• Applies knowledge of regulatory requirements necessary to act on claims.

• Assists with developing and implementing proactive investigative strategies, training, and communications.

• Writes complex coverage and denial letters in compliance with policy and regulatory requirements.

• Facilitates fraud prevention training.

• Serves as a mentor and SME, responsible for training team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma OR General Equivalency Diploma.

• 4 years of P&C SIU experience or adjusting complex claims experience.

• Proven understanding of auto and property insurance contracts, coverage application and insurance litigation process.

• Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.

• Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.

• Proven ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.

• Ability to write reports and document activities and decisions in a case management system.

• Proficiency in understanding the legal aspects of SIU related files.

What sets you apart:

• Active P&C Adjuster's License

• P&C SIU experience

• Related professional designations (e.g. CIFI, CFE, CPCU, etc.) or actively pursuing.

• Completed Bachelor's degree or actively pursuing.

• Strong written and oral communication skills.

• Have the ability to work across multiple time zones.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Associate Auto Claims role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2 days a week.

The Opportunity

We are currently seeking dedicated professionals to work in our San Antonio office for future Entry Level Claims Adjuster opportunities in 2024 . Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.

As an Associate Auto Claims Adjuster your work will focus on adjusting non-injury auto claims. You'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.

What you'll do:

• Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.

• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.

• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.

• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.

• Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

• Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED

• Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims

• Ability to prioritize and multi-task while navigating through multiple business applications

• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• Bachelor's degree

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $47,820 - $49,820 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

#sareadytowork

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Director, P&C Pricing Actuary, you will be leading a Property Pricing team focused on countrywide indications and leading, planning, and forecasting activities for homeowners pricing, including analytics related to premium and loss trends. You may also be involved in planning, organizing, directing, and staffing actuarial activities required to analyze and achieve target pricing levels. This leader may also develop new products or rating structures, actuarial information and application requirements while balancing market and financial goals.

This position can work remotely in the continental U.S. with occasional business travel.

The Opportunity

What you'll do:

• Oversee the development of product line pricing assumptions and price structure while ensuring price level objectives are met.

• Direct the development of new products and implementation of process improvements.

• Provide short and long-term planning recommendations for unit objectives by developing and analyzing forecasts.

• Manage and is accountable for the work of assigned employees.

• Perform personnel management functions, including employee selection, team building, project/workload assignment, employee training, monitoring of work activity and performance evaluation.

• Ensure that product prices and designs are congruent with the company's product strategy and goals.

• Facilitate the development and implementation of products and projects.

• Monitor competitive market, industry trends, and professional research to maintain knowledge of current activities related to products, regulations, market conditions, and innovative alternatives to achieve financial and market goals.

• Represent USAA's interest at industry level committee meetings.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 or more years relevant experience.

• 3 or more years of direct team lead or management experience required.

• Five (5) exams of the Casualty Actuarial Society.

What sets you apart:

• Experience leading teams through effective collaboration, communication, learning, and mentorship

• A passion for leading through the development and execution of creative, innovative actuarial work

• Strong experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadership

• Experience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with business partners

• Working knowledge of data analytic tools and Python/R/SQL or other language and a high level of ability to direct others in their use of these tools

• Expert problem-solving, critical thinking, and analytic skills

• Expert understanding of Personal Lines pricing, with experience using a variety of methodologies, tools, and models

• Associate of the Casualty Actuarial Society designation obtained

• Experience with planning and forecasting and communicating findings and results with senior leadership teams.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230.00 - $264,200.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Decision Science Analyst Mid-Level for Brand Marketing. In this role you will provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX, Plano TX, Charlotte NC, Tampa FL, Phoenix AZ, or Colorado Springs CO.

Relocation assistance is not available for this position.

What you'll do:

• Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.

• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.

• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.

• Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper-level management.

• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.

• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance).

• Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

What sets you apart:

• Experience supporting business analytics function in marketing.

• Knowledge of building sophisticated reports that support business outcomes.

• Proven experience designing marketing tests in complex environment.

• Demonstrated knowledge deriving insights that drive media mix optimizations using Marketing Mix Models, Multi-Touch Attribution, and other analytics tools.

• Experience in communicating with business teams to drive adoption of insights.

• US military experience thorough military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00- $172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Data Engineer - Entry Level, you will work with Data Warehousing, ETL/ELT, SQL and possibly Snowflake, Python and Kafka. Our team, Channel Data Hub, focuses on delivering data from multiple data-sources for Channel Data (Voice, MSR, .com, Mobile, etc) to enable reporting and analytics throughout our company.

Within defined guidelines and framework, Data Engineers (DEs) are engaged in all phases of the data management lifecycle. This includes gathering and analyzing requirements, collecting, processing, storing, securing, and archiving data. Develop and maintain technical systems for data reporting and technical solutions utilizing emerging technologies. Partner with the business to ensure data management solutions aligned to business objectives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX. Relocation assistance is not available for this position.

What you'll do:

• Assists in the full life cycle of data engineering to include analysis, solution design, data pipeline engineering, testing, deployment, scheduling, and production support.

• May assist in the implementation of technical solutions for data engineering and analytic systems.

• Executes tests scripts and may begin to deploy data pipeline code with assistance from senior team members.

• Monitors the execution of data pipelines in the production environment. May begin to troubleshoot and return failures to service. Escalates failures through proper channels to ensure timely resolution.

• Participates in design and code review sessions.

• Actively participates in Agile ceremonies such as daily standup, iteration planning, backlog grooming, and retrospective sessions.

• Develops basic familiarity of data management best practices by participating in trainings, reviewing documentation, and reading code from existing solutions.

• Develops knowledge and understanding of business products and processes.

• Builds on data management principles and methodologies to include new and emerging related technologies.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree; OR Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT)

• Up to 2 years of data engineering, data analysis or software development experience implementing data solutions.

• Basic understanding of one or more of the following: SQL, Relational Databases, Python, UNIX, UNIX Shell Scripting (Bash), Cloud Data Engineering (AWS/GCP), Cloud Data Warehousing (Snowflake, Redshift), Control-M, ETL Tools (Datastage, Informatica, DBT), Big Data Technologies (Hadoop Stack).

• Basic understanding of Agile methodology practices.

• Analytical and problem-solving skills.

• Familiarity of Cloud technologies and tools.

What sets you apart:

• 1-2 Years of Python experience

• 1+ Years of Kafka experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $61,110-$116,800.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Product Development Director , you will support Go-To-Market for the Valuable Personal Property (VPP) and Personal Property Plus (P3) product Modernization efforts.

Accountable for developing new products, overseeing and handling the launch and maturation of new products into target strategic markets. Acting as a cross functional authority, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members

• Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)

• Responsible for post-launch monitoring, maintenance and underwriting of -new in market- products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Conducts sophisticated analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops and communicates the new product value proposition for individual products.

• Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members

• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if vital, prior to full launch

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.

• Extensive experience in developing, deploying and supporting product and/or integrated suite of products.

• Experience working through agile product development process, managing multiple products simultaneously.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.

• Navigates through ambiguous contexts with confidence. Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

What sets you apart:

• Proven experience in developing, launching, and supporting go-to-market strategies for P&C Insurance Products.

• Strong knowledge of Valuable Personal Property (VPP) and Personal Property Plus (P3) insurance products, with a solid understanding of GTM strategies.

• Excellent communication and cross-functional collaboration skills, with experience working closely with business and IT teams to ensure smooth launches and alignment.

• Demonstrated success in bringing new products to market, including the execution of comprehensive launch plans.

• Capable of managing multiple GTM launches for VPP and P3 lines concurrently, with strong prioritization, time management, and focus on delivering key results.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Enterprise Risk and Compliance (ERC) Risk Development Program is designed to develop entry-level talent to be the future generation of risk and compliance professionals through meaningful projects and team assignments, senior leader exposure, and professional development opportunities within ERC at USAA.

This program is a 2-year rotational program where participants will rotate through a series of challenging and unique assignments. Each assignment will be approximately eight months in length but may vary based on division and business needs. Throughout the rotation, participants can expect to enhance their business and risk and compliance acumen, leadership skills, gain exposure to key ERC areas and teams, interact with executive leaders, and receive frequent developmental feedback.

The Risk Development Program is open to higher-education graduates who possess strategic and critical thinking, data and analytics, risk competence and demonstrate leadership potential. To qualify, you must be pursuing a Master's degree or equivalent from an accredited college or university. Eligible candidates must have a graduation timeframe by December 2024.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX, Plano, TX or Charlotte, NC.

The Opportunity

What you'll do:

• Partners with key collaborators in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations using maturing knowledge.

• Assists in communicating results of risk assessments to governance committees, business process owners and various levels of leadership.

• Supports the implementation of new risk policies, practices, appetites and solutions to ensure complete understanding and management of risks according to industry standard process.

• Supports processes that focus on enhancing strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies maturing knowledge to participate in producing analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Contributes in cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

• Assists in the formulation of stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business collaborators.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or a related field or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 2 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area.

• Or advanced degree/designation in Risk Management, Business, Finance, or other subject area relevant to risk management.

• Knowledge of risk management principles, tools and applicable systems.

• Risk management experience related to banking, insurance and/or financial services. Ability to work with internal and external partners in a collaborative environment.

• Working knowledge of data analysis tools and techniques. Working knowledge of Microsoft Office products including Excel and PowerPoint.

What sets you apart:

• Eligible candidates must be pursuing a Graduate degree or higher in Risk Management, Business, Finance or a related field, and have a graduation date by December 2024 with assignment start range in January 2025 timeframe.

• Up to 2 years of related experience conducting financial/accounting research and producing reports

• Previous experience in the finance or insurance industry

• Previous experience in risk management or compliance

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $$74,210 - $141,830 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Product Development Director , you will support the Dwelling Policy Modernization effort in the scope of Business Readiness including managing state-specific requirements, and ensuring seamless multi-state and multi-product implementations.

Accountable for developing new products, overseeing and handling the launch and maturation of new products into target strategic markets. Acting as a cross functional authority, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members

• Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)

• Responsible for post-launch monitoring, maintenance and underwriting of -new in market- products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Conducts sophisticated analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops and communicates the new product value proposition for individual products.

• Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members

• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if vital, prior to full launch

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.

• Extensive experience in developing, deploying and supporting product and/or integrated suite of products.

• Experience working through agile product development process, managing multiple products simultaneously.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.

• Navigates through ambiguous contexts with confidence. Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

What sets you apart:

• In-depth knowledge of P&C products, particularly Homeowners, Landlord, and Renters insurance. Familiarity with Dwelling Modernization or Business-as-Usual (BAU) processes is a plus.

• Experience in product development, with a successful history of delivering products to market.

• Ability to adapt quickly to changing environments and manage evolving project requirements.

• Strong communication and collaboration skills, with a proven track record of working effectively across cross-functional teams to troubleshoot and resolve issues.

• Exceptional organizational skills with the ability to manage multiple tasks, products, and releases simultaneously, while prioritizing and focusing on high-impact areas.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 120,550.00 - $ 230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Product Development Director , you will support Go-To-Market for the Valuable Personal Property (VPP) and Personal Property Plus (P3) product Modernization efforts.

Accountable for developing new products, overseeing and handling the launch and maturation of new products into target strategic markets. Acting as a cross functional authority, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members

• Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)

• Responsible for post-launch monitoring, maintenance and underwriting of -new in market- products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Conducts sophisticated analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops and communicates the new product value proposition for individual products.

• Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members

• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if vital, prior to full launch

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.

• Extensive experience in developing, deploying and supporting product and/or integrated suite of products.

• Experience working through agile product development process, managing multiple products simultaneously.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.

• Navigates through ambiguous contexts with confidence. Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

What sets you apart:

• Proven experience in developing, launching, and supporting go-to-market strategies for P&C Insurance Products.

• Strong knowledge of Valuable Personal Property (VPP) and Personal Property Plus (P3) insurance products, with a solid understanding of GTM strategies.

• Excellent communication and cross-functional collaboration skills, with experience working closely with business and IT teams to ensure smooth launches and alignment.

• Demonstrated success in bringing new products to market, including the execution of comprehensive launch plans.

• Capable of managing multiple GTM launches for VPP and P3 lines concurrently, with strong prioritization, time management, and focus on delivering key results.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Product Development Director , you will support Go-To-Market for the Valuable Personal Property (VPP) and Personal Property Plus (P3) product Modernization efforts.

Accountable for developing new products, overseeing and handling the launch and maturation of new products into target strategic markets. Acting as a cross functional authority, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members

• Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)

• Responsible for post-launch monitoring, maintenance and underwriting of -new in market- products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Conducts sophisticated analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops and communicates the new product value proposition for individual products.

• Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members

• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if vital, prior to full launch

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.

• Extensive experience in developing, deploying and supporting product and/or integrated suite of products.

• Experience working through agile product development process, managing multiple products simultaneously.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.

• Navigates through ambiguous contexts with confidence. Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

What sets you apart:

• Proven experience in developing, launching, and supporting go-to-market strategies for P&C Insurance Products.

• Strong knowledge of Valuable Personal Property (VPP) and Personal Property Plus (P3) insurance products, with a solid understanding of GTM strategies.

• Excellent communication and cross-functional collaboration skills, with experience working closely with business and IT teams to ensure smooth launches and alignment.

• Demonstrated success in bringing new products to market, including the execution of comprehensive launch plans.

• Capable of managing multiple GTM launches for VPP and P3 lines concurrently, with strong prioritization, time management, and focus on delivering key results.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Product Development Director , you will support the Dwelling Policy Modernization effort in the scope of Business Readiness including managing state-specific requirements, and ensuring seamless multi-state and multi-product implementations.

Accountable for developing new products, overseeing and handling the launch and maturation of new products into target strategic markets. Acting as a cross functional authority, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members

• Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)

• Responsible for post-launch monitoring, maintenance and underwriting of -new in market- products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Conducts sophisticated analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops and communicates the new product value proposition for individual products.

• Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members

• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if vital, prior to full launch

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.

• Extensive experience in developing, deploying and supporting product and/or integrated suite of products.

• Experience working through agile product development process, managing multiple products simultaneously.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.

• Navigates through ambiguous contexts with confidence. Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

What sets you apart:

• In-depth knowledge of P&C products, particularly Homeowners, Landlord, and Renters insurance. Familiarity with Dwelling Modernization or Business-as-Usual (BAU) processes is a plus.

• Experience in product development, with a successful history of delivering products to market.

• Ability to adapt quickly to changing environments and manage evolving project requirements.

• Strong communication and collaboration skills, with a proven track record of working effectively across cross-functional teams to troubleshoot and resolve issues.

• Exceptional organizational skills with the ability to manage multiple tasks, products, and releases simultaneously, while prioritizing and focusing on high-impact areas.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 120,550.00 - $ 230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Product Development Director , you will support the Dwelling Policy Modernization effort in the scope of Business Readiness including managing state-specific requirements, and ensuring seamless multi-state and multi-product implementations.

Accountable for developing new products, overseeing and handling the launch and maturation of new products into target strategic markets. Acting as a cross functional authority, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members

• Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)

• Responsible for post-launch monitoring, maintenance and underwriting of -new in market- products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Conducts sophisticated analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops and communicates the new product value proposition for individual products.

• Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members

• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if vital, prior to full launch

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.

• Extensive experience in developing, deploying and supporting product and/or integrated suite of products.

• Experience working through agile product development process, managing multiple products simultaneously.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.

• Navigates through ambiguous contexts with confidence. Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

What sets you apart:

• In-depth knowledge of P&C products, particularly Homeowners, Landlord, and Renters insurance. Familiarity with Dwelling Modernization or Business-as-Usual (BAU) processes is a plus.

• Experience in product development, with a successful history of delivering products to market.

• Ability to adapt quickly to changing environments and manage evolving project requirements.

• Strong communication and collaboration skills, with a proven track record of working effectively across cross-functional teams to troubleshoot and resolve issues.

• Exceptional organizational skills with the ability to manage multiple tasks, products, and releases simultaneously, while prioritizing and focusing on high-impact areas.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 120,550.00 - $ 230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Product Development Director , you will support Go-To-Market for the Valuable Personal Property (VPP) and Personal Property Plus (P3) product Modernization efforts.

Accountable for developing new products, overseeing and handling the launch and maturation of new products into target strategic markets. Acting as a cross functional authority, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members

• Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)

• Responsible for post-launch monitoring, maintenance and underwriting of -new in market- products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Conducts sophisticated analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops and communicates the new product value proposition for individual products.

• Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members

• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if vital, prior to full launch

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.

• Extensive experience in developing, deploying and supporting product and/or integrated suite of products.

• Experience working through agile product development process, managing multiple products simultaneously.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.

• Navigates through ambiguous contexts with confidence. Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

What sets you apart:

• Proven experience in developing, launching, and supporting go-to-market strategies for P&C Insurance Products.

• Strong knowledge of Valuable Personal Property (VPP) and Personal Property Plus (P3) insurance products, with a solid understanding of GTM strategies.

• Excellent communication and cross-functional collaboration skills, with experience working closely with business and IT teams to ensure smooth launches and alignment.

• Demonstrated success in bringing new products to market, including the execution of comprehensive launch plans.

• Capable of managing multiple GTM launches for VPP and P3 lines concurrently, with strong prioritization, time management, and focus on delivering key results.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Product Development Director , you will support Go-To-Market for the Valuable Personal Property (VPP) and Personal Property Plus (P3) product Modernization efforts.

Accountable for developing new products, overseeing and handling the launch and maturation of new products into target strategic markets. Acting as a cross functional authority, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Responsible for development of digital first products supporting the needs and risks of USAA Members

• Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists

• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)

• Responsible for post-launch monitoring, maintenance and underwriting of -new in market- products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Conducts sophisticated analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

• Develops and communicates the new product value proposition for individual products.

• Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members

• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if vital, prior to full launch

• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.

• Extensive experience in developing, deploying and supporting product and/or integrated suite of products.

• Experience working through agile product development process, managing multiple products simultaneously.

• Knowledge and application of Product Development Life Cycle (PDLC).

• Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.

• Navigates through ambiguous contexts with confidence. Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

What sets you apart:

• Proven experience in developing, launching, and supporting go-to-market strategies for P&C Insurance Products.

• Strong knowledge of Valuable Personal Property (VPP) and Personal Property Plus (P3) insurance products, with a solid understanding of GTM strategies.

• Excellent communication and cross-functional collaboration skills, with experience working closely with business and IT teams to ensure smooth launches and alignment.

• Demonstrated success in bringing new products to market, including the execution of comprehensive launch plans.

• Capable of managing multiple GTM launches for VPP and P3 lines concurrently, with strong prioritization, time management, and focus on delivering key results.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550.00 - $230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA