Company Detail

Job Description

Purpose of Job

This role works closely with the VP of Strategy & Transformation and the head of Strategic Planning and Analysis, with responsibility to drive critical initiative across the Enterprise Risk and Compliance (ERC) organization. The role will involve working with ERC leadership to conceptualize, define and complete transformation initiatives including developing the business case, designing frameworks to measure and quantify estimated benefits, and measuring progress against outcomes. The role will also partner closely with teams inside and outside of ERC including CFO, HR, and lines of business to drive shared success and achieve enterprise strategic goals. This is available as Hybrid in Plano TX, San Antonio TX, Charlotte NC, Tampa FL, Colorado Springs CO, or Phoenix AZ

Provides support and guidance to executive management to identify, develop and communicate specific business strategies across CoSA functional areas, applying experienced knowledge of USAA, industry, business development, and financial planning. Leads strategic analyses of business needs and environmental trends in support development and planning and, as appropriate, enterprise strategy and planning. Conducts business strategy reviews to assess progress and drive awareness of strategy achievement.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Drives the development and coordination of components within the overarching CoSA strategy.

• Works with leadership to establish operational framework that establishes enables short and long-term business goals and key results.

• Develops specific processes to handle the business strategic and operational planning process.

• Drives the alignment of business process and frameworks to enterprise strategy, process and framework.

• Partners with senior-level leaders across functions and channels to develop near- and long-term visions and roadmaps and works with business leaders to manage transition from strategy to execution.

• Maintains responsibility of integration of organisational change plans, project documentation and strategies for large, business specific initiatives that often impact the organization and/or enterprise.

• Identifies strengths and weaknesses to evaluate operational efficiency by establishing standard methodologies and management routines to address gaps.

• Guides team members as they perform research and analysis.

• Supports CoSA executive leadership by leading the design, coordination, and governance of the annual planning and operational processes.

• Leads and motivates cross-functional team members in strategy and operational plan development and implementation.

Minimum Requirements:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of directly related business planning consultation experience to include experience leading the development of business strategy for short-term and/or long-term goals.

• Experience influencing and leading communication to senior executives, internal colleagues through concise, official and regular updates on status, progress, strategies and roadmaps

• Extensive experience in Project Management.

• Strong discernment in financial services or related industry, and a shown ability to balance critical thinking with practical implementation skills.

• Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights

Preferred Experience:

• 6+ years of experience in Management/Strategy Consulting at a premier Consulting firm, working with Financial Services clients.

• Demonstrated track record of career progression within an organization with increasing levels of responsibility.

• Experience in successfully leading a sophisticated critical initiative through the program lifecycle, from conception through rollout and on-going support at a large Financial Services organization.

• Analytical demeanor, ability to build cases and leverage economic frameworks to drive business decisions

• Experience with strategic diversity, equity and inclusion (DE&I) management.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106-800 - $192,300 *(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Let's do something that really matters.

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Insurance Customer Service role may be a new career for you, but the journey is mapped out. There's a lot to learn. Our comprehensive, fully paid six-month training program including class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Tampa candidates must successfully prepare for and pass the Property & Casualty (P&C) state exam before your start date. Materials and courses supplied by USAA.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2-3 days a week.

Job Requirements

We are currently seeking dedicated professionals to work in our Tampa office for future insurance customer service opportunities in 2023 with the desire to work a full time schedule. Work schedule times will vary. Military Veterans and spouses are highly encouraged to apply.

Our Insurance Customer Service Representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Facilitates the Property & Casualty (P&C) member experience by answering inbound phone calls, emails, and/or other contacts from members.

• Applies developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.

• Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides detailed issue diagnosis while minimizing transfers, escalations and call backs.

• Uses the tools and resources available to support members with some assistance.

• Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

• Required maintenance of Property & Casualty (P&C) license and state registrations.

Minimum Requirements:

• High School Diploma or GED equivalent

• Up to 1 year customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience

• Tampa candidates must successfully acquire Property & Casualty (P&C) license and state registrations before date of hire.

• Strong interpersonal and communication skills

• Ability to prioritize and multi-task, including navigating through multiple business applications

• Successful completion of a job-related assessment may be required

Preferred Experience:

• 1 year of customer contact experience in a needs-based sales environment

• US military service or military spouse

• Experience in a fast-paced contact center environment

• 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is $43,680 - $44,680.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Bank Business Process Consultant Senior for our San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Description Summary

This role sits in Bank Omnichannel and is responsible for the compliant execution of banking and regulatory activities and projects that directly support the implementation and optimization of bank operational communications. Responsible for leveraging insights to implement improvements to optimize the performance and relevancy of bank operational communications.

Applies advanced knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes and oversees the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Engages with key stakeholders to implement sustainable strategic solutions.

• Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.

• Leads planning and execution efforts and coordinates activities for highly complex projects.

• Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.

• Provides consultation to influence and ensure process is designed to address risk across all activities.

• Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).

• 6 years of experience in business process consulting, process design and/or program/project management experience.

• Advanced knowledge of bank products and processes.

• Experience in implementing and sustaining change/improvements.

• Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Preferred Qualifications:

• Experience managing Bank operational communications

• Experience delivering end to end processes

• Experience orchestrating and executing large-scale bodies of work

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88,200--$158,900.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are currently seeking an Audit Manager for our San Antonio, TX; Plano, TX; Phoenix, AZ; Tampa, FL or Charlotte, NC locations.

This is a hybrid position. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are determined between each employee and the employee's manager.

Leads and executes complex audit engagements throughout the audit lifecycle, to include understanding of horizontal and vertical business impacts, integrating audits with IT, analytics, and projects and reviewing work papers. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations. Creates and independently performs complex work assignments and problem resolution in support of risk-based assurance and advisory engagements. Leverages results from engagements and continuous monitoring activities to assist Audit Leadership in updating risk assessments. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Primarily serves as Auditor-in-Charge (AIC) and main point of contact for the business through Audit engagements.

• Leads and executes complex audit engagements throughout the audit lifecycle. Leads continuous monitoring and advisory activities, special reviews and investigations.

• Responsible for executing multiple areas of complex test work during audit activities. Executes audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions and assigning appropriate issue severity.

• Manages day to day engagement-related efforts and assignments of Audit team members with varying degrees of expertise and experience when conducting engagements as the Auditor-in-Charge (AIC).

• Develops and independently updates risk & control matrix at the engagement level for each engagement

• Develops and verifies accuracy of content within audit reports and conducts continuous monitoring activity documentation.

• Reviews work of team members; providing feedback/questions and completes audit team end of engagement evaluations when applicable.

• Ensures engagements are completed objectively, professionally, and in accordance with corporate and industry audit standards. Makes recommendations for severity ratings to Senior Audit Manager (SAM)/Director. May communicate with regulators.

• Utilizes and provides guidance to team members on the use of audit business systems, applications, and/or audit tools to create queries and ad hoc reports.

• Reviews, analyzes, and interprets data collected from multiple sources to ensure valid conclusions from audit testing are drawn.

• Identifies control weaknesses and opportunities for improvement in the current operating environment and provides recommendations for corrective action; drafts the related audit issues and audit reports with oversight from audit leadership for issuance to respective client leadership and coordinates and/or conducts follow-up activities.

• Leads team audit activities and provides feedback on planning and scoping, and review of risk assessment and testing that demonstrates critical thinking ability.

• Builds and develops relationships both internally within Audit Services and externally with clients and control partners to help drive strategic objectives with the business and effectively challenges business action plans. Communicates effectively with the business/clients and delivers risk-based and difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.

• Provides day to day coaching guidance and on the job training to team members to ensure development, quality and timely audit engagement deliverables.

• Provides information from audit results and insight to assists Audit Leadership in the updating of risk profiles and risk assessments related to the engagement.

Minimum Requirements:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 6 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.

• Knowledge of internal audit principles or initiative to examine, analyze, assess, and draw conclusions from audit work and present findings to multiple audiences.

• Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.

• Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

Preferred Experience :

• 6+ years of experience leading / executing testing for audits in one or more of the following IT or security topics: IT General Controls (Access Management, Change Management, Batch Processing, etc..) Infrastructure (server, database, network, operating system, mobile devices) or cyber security (firewall, IDS/IPS, DLP, Proxies, anti-malware, CASB, email security, remote access, security baselines, SIEM, PKI, data encryption/tokenization, or Cloud security)

• Strong knowledge of internal controls, business and information technology risks and/or audit techniques in a large financial services organization

• Knowledgeable of industry frameworks (COBIT, ITIL, NIST, FFIEC etc.)

• Exceptional communication, presentation, and project management skills

• Preferred designations include CISA (Certified Information Systems Auditor), CISSP (Certified Information Security Systems Professional), or other relevant business designations.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Charlotte, NC, Plano, TX, San Antonio, TX.

Positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, Risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support Risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating remediation, internal and external audits and regulatory exams, and monitoring to minimize risk exposures and strengthen the overall control environment. Leverages risk assessment data and identifies key data-driven insights.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are optimally identified, measured and controlled.

• Follows written policies, standards, and procedures for business activities.

• Leads and drives solutions for stronger controls, and in support of Risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for Risk data analysis, report preparation and trend analysis, applying business intelligence tools.

• Anticipates business needs and proactively finds opportunities to improve the control environment through practical insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices frameworks.

• Partners with customers to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.

• Advises senior management on the status of their control environment related to Risk identification and control weaknesses. Identifies critical areas and calls out issues and findings to appropriate partners.

• Develops and maintains processes, procedures and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

Minimum Qualifications:

• Bachelor's Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 6 years' experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 6 years of experience in a relevant quantitative field; OR Advanced degree or designation in a Risk management or quantitative field, and 4 years of experience supporting Risk and/or compliance related activities; OR PhD in a Risk management or quantitative field, and 2 years of experience supporting Risk and/or compliance related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

Preferred Qualifications:

• Validated risk management experience for large financial institutions, specifically with experience related to Bank disputes processes (debit card, credit card, etc.) is a must

• Subject matter knowledge with key Bank disputes regulatory requirements (Regulation E, Regulation Z, etc.) is required

• Experience with facilitating risk assessments across a wide range of Bank functional units, particularly within an Operations environment

• Industry risk management certifications are a preferred (CRMP, CRCM, etc.)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200--144,500 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Financial Reporting Analyst I for our Charlotte, NC, San Antonio, TX or Plano, TX facility.

This position does not have the option of working fully remote.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in Charlotte, NC, San Antonio, TX or Plano, TX.

The candidate selected for this positions will work on the Statutory reporting team in the External Reporting and Accounting Policy team. They will work in preparing and completing regulatory reporting focused on P&C and Life insurance companies. They will work with Wingsplus and Wdesk in creating and completing the reporting.

Job Requirements

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Utilizes broad industry and accounting knowledge in the end-to-end delivery and preparation of moderately complex to complex financial and regulatory reporting requirements to include Bank Holding Company reporting, Enterprise GAAP reporting, P&C and Life Insurance STAT reporting, and / or investment reporting.

• Performs detailed, peer review of reports in addition to audited statements and support schedules in preparation for final review by management.

• Interprets and understands financial results and regulatory information as well as business and financial statement interrelationships, and provide informed, proactive analysis and business insights for analytical review to enable effective decision-making for financial and regulatory reporting.

• Assists with audits, examinations, and ad-hoc surveys by coordinating receipt of support from business partners and preparation of supporting work papers and schedules. May lead individual components of audits or examinations.

• Responsible for internal controls to ensure proper referencing for peer and management review documentation over owned reports and assignments.

• May assist in the preparation of responses to special surveys and data calls from state and regulatory bodies.

• Researches and provides recommendations regarding changes to reports as assigned, including new line items and updated instructions.

• Serves as a resource to team members on escalated issues of a routine nature.

• Drafts and may deliver disclosures, technical memos, presentations, and other supporting documentation.

Minimum requirements:

• Bachelor's degree required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience preparing and delivering financial statements and regulatory reports in the financial services industry, a Bank Holding Company or similar.

• Expert knowledge of applicable Microsoft Office applications including Excel.

• 2 years of experience conducting research and preparing business and operation financial analysis.

• Strong knowledge of Generally Accepted Accounting Principles (GAAP).

Preferred experience:

• Experience with financial reporting software such as Sovos: Wingsplus and/or Workiva: Wdesk

• Knowledge of Statutory Accounting Principles (SAP) accounting and reporting requirements.

• Ability to coordinate and work closely with other impacted business units, including the lines of business, legal and compliance.

• Ability to coordinate and work closely with external auditors and regulators.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $66,300 - $119,500*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Bank Business Process Consultant Lead for our San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Description Summary

This role sits in Bank Omnichannel and is responsible for the compliant execution of banking and regulatory activities and projects that directly support the implementation and optimization of bank operational communications. Responsible for leveraging insights to implement improvements to optimize the performance and relevancy of bank operational communications.

Applies expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Identifies and implements strategic opportunities and solutions for key stakeholders.

• Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy.

• Coaches others and leads acquisition and application of expert knowledge of the business.

• Leads planning & execution and directs and coordinates activities for highly complex projects.

• Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.

• Manages risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs.

• Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities.

• Reviews, advises, and develops communication plans for customers and internal stakeholders.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).

• 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.

• Expert knowledge of bank products and processes.

• Experience leading programs/projects, business process owner/consultant or working in an agile environment.

• Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Preferred Qualifications:

• Experience managing Bank operational communications

• Experience delivering end to end processes

• Experience orchestrating and executing large-scale bodies of work

• Experience implementing and optimizing channel capabilities

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $117,600--$211,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Bank Business Process Consultant Senior for our San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Description Summary

This role sits in Bank Omnichannel and is responsible for the compliant execution of banking and regulatory activities and projects that directly support the implementation and optimization of bank operational communications. Responsible for leveraging insights to implement improvements to optimize the performance and relevancy of bank operational communications.

Applies advanced knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes and oversees the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Engages with key stakeholders to implement sustainable strategic solutions.

• Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.

• Leads planning and execution efforts and coordinates activities for highly complex projects.

• Applies a holistic understanding of risk and regulatory compliance to manage risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.

• Provides consultation to influence and ensure process is designed to address risk across all activities.

• Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).

• 6 years of experience in business process consulting, process design and/or program/project management experience.

• Advanced knowledge of bank products and processes.

• Experience in implementing and sustaining change/improvements.

• Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Preferred Qualifications:

• Experience managing Bank operational communications

• Experience delivering end to end processes

• Experience orchestrating and executing large-scale bodies of work

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88,200--$158,900.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are currently seeking an Audit Manager for our San Antonio, TX; Plano, TX; Phoenix, AZ; Tampa, FL or Charlotte, NC locations.

This is a hybrid position. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are determined between each employee and the employee's manager.

Leads and executes complex audit engagements throughout the audit lifecycle, to include understanding of horizontal and vertical business impacts, integrating audits with IT, analytics, and projects and reviewing work papers. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations. Creates and independently performs complex work assignments and problem resolution in support of risk-based assurance and advisory engagements. Leverages results from engagements and continuous monitoring activities to assist Audit Leadership in updating risk assessments. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Primarily serves as Auditor-in-Charge (AIC) and main point of contact for the business through Audit engagements.

• Leads and executes complex audit engagements throughout the audit lifecycle. Leads continuous monitoring and advisory activities, special reviews and investigations.

• Responsible for executing multiple areas of complex test work during audit activities. Executes audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions and assigning appropriate issue severity.

• Manages day to day engagement-related efforts and assignments of Audit team members with varying degrees of expertise and experience when conducting engagements as the Auditor-in-Charge (AIC).

• Develops and independently updates risk & control matrix at the engagement level for each engagement

• Develops and verifies accuracy of content within audit reports and conducts continuous monitoring activity documentation.

• Reviews work of team members; providing feedback/questions and completes audit team end of engagement evaluations when applicable.

• Ensures engagements are completed objectively, professionally, and in accordance with corporate and industry audit standards. Makes recommendations for severity ratings to Senior Audit Manager (SAM)/Director. May communicate with regulators.

• Utilizes and provides guidance to team members on the use of audit business systems, applications, and/or audit tools to create queries and ad hoc reports.

• Reviews, analyzes, and interprets data collected from multiple sources to ensure valid conclusions from audit testing are drawn.

• Identifies control weaknesses and opportunities for improvement in the current operating environment and provides recommendations for corrective action; drafts the related audit issues and audit reports with oversight from audit leadership for issuance to respective client leadership and coordinates and/or conducts follow-up activities.

• Leads team audit activities and provides feedback on planning and scoping, and review of risk assessment and testing that demonstrates critical thinking ability.

• Builds and develops relationships both internally within Audit Services and externally with clients and control partners to help drive strategic objectives with the business and effectively challenges business action plans. Communicates effectively with the business/clients and delivers risk-based and difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.

• Provides day to day coaching guidance and on the job training to team members to ensure development, quality and timely audit engagement deliverables.

• Provides information from audit results and insight to assists Audit Leadership in the updating of risk profiles and risk assessments related to the engagement.

Minimum Requirements:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 6 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.

• Knowledge of internal audit principles or initiative to examine, analyze, assess, and draw conclusions from audit work and present findings to multiple audiences.

• Demonstrated experience effectively communicating and challenging Controls with business partners and leaders.

• Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

Preferred Experience :

• 6+ years of experience leading / executing testing for audits in one or more of the following IT or security topics: IT General Controls (Access Management, Change Management, Batch Processing, etc..) Infrastructure (server, database, network, operating system, mobile devices) or cyber security (firewall, IDS/IPS, DLP, Proxies, anti-malware, CASB, email security, remote access, security baselines, SIEM, PKI, data encryption/tokenization, or Cloud security)

• Strong knowledge of internal controls, business and information technology risks and/or audit techniques in a large financial services organization

• Knowledgeable of industry frameworks (COBIT, ITIL, NIST, FFIEC etc.)

• Exceptional communication, presentation, and project management skills

• Preferred designations include CISA (Certified Information Systems Auditor), CISSP (Certified Information Security Systems Professional), or other relevant business designations.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Bank Business Process Consultant Lead for our San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL locations.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Description Summary

This role sits in Bank Omnichannel and is responsible for the compliant execution of banking and regulatory activities and projects that directly support the implementation and optimization of bank operational communications. Responsible for leveraging insights to implement improvements to optimize the performance and relevancy of bank operational communications.

Applies expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

Job Requirements

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Identifies and implements strategic opportunities and solutions for key stakeholders.

• Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy.

• Coaches others and leads acquisition and application of expert knowledge of the business.

• Leads planning & execution and directs and coordinates activities for highly complex projects.

• Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.

• Manages risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs.

• Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities.

• Reviews, advises, and develops communication plans for customers and internal stakeholders.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).

• 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.

• Expert knowledge of bank products and processes.

• Experience leading programs/projects, business process owner/consultant or working in an agile environment.

• Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.

• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.

• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

Preferred Qualifications:

• Experience managing Bank operational communications

• Experience delivering end to end processes

• Experience orchestrating and executing large-scale bodies of work

• Experience implementing and optimizing channel capabilities

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $117,600--$211,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are looking for Business Risk and Control Advisor Lead for the Issue Validation group. This is an individual contributor positions. Please pay particular attention to the items in the Preferred area below.

Execute Issue Management Action Plan test evidence and issue coordination for validation deliverables (audience files, tactical mitigations, strategics, remediations, and MRAs). You need to have experience with Transactional Testing.

Promotes risk-awareness and the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Manages risk assessment data and identifies key data-driven insights tied to first line of defense.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager.

Candidates should live within commuting distance of one of our offices... San Antonio, Dallas, Charlotte, Tampa, Charlotte, Colorado Springs. However, remote is available.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Directs and oversees multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.

• Responsible for first line of defense data analysis, report preparation and trend analysis, utilizing business intelligence tools.

• Designs solutions for unanswered business questions and anticipates future business needs.

• Directs, organizes and oversees action plans designed to enhance governance practices in alignment with risk and compliance frameworks.

• Influences and develops innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts.

• Manages the most complex projects involving cross-functional areas within the first line of defense.

• Defines and outlines new approaches to problem resolution and leads project team from concept through implementation.

• Advises senior management on the status of their control environment related to risk identification and control weaknesses.

• Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Serves as a primary resource to cross functional team members and advises on risk mitigation opportunities.

• Stays informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 8 years of experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 8 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 6 years of experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative discipline, and 4 years of experience supporting risk and/or compliance related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards

Preferred Qualifications:

• Controls Testing (design and operational effectiveness)

• Transactional Testing

• Issue Management

• Internal Auditing (test design and execution)

• Root Cause Analysis- Risk Mitigation and Sustainability

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

#fsb

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Charlotte, NC, Plano, TX, San Antonio, TX.

Positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, Risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support Risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating remediation, internal and external audits and regulatory exams, and monitoring to minimize risk exposures and strengthen the overall control environment. Leverages risk assessment data and identifies key data-driven insights.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are optimally identified, measured and controlled.

• Follows written policies, standards, and procedures for business activities.

• Leads and drives solutions for stronger controls, and in support of Risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for Risk data analysis, report preparation and trend analysis, applying business intelligence tools.

• Anticipates business needs and proactively finds opportunities to improve the control environment through practical insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices frameworks.

• Partners with customers to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.

• Advises senior management on the status of their control environment related to Risk identification and control weaknesses. Identifies critical areas and calls out issues and findings to appropriate partners.

• Develops and maintains processes, procedures and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

Minimum Qualifications:

• Bachelor's Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 6 years' experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 6 years of experience in a relevant quantitative field; OR Advanced degree or designation in a Risk management or quantitative field, and 4 years of experience supporting Risk and/or compliance related activities; OR PhD in a Risk management or quantitative field, and 2 years of experience supporting Risk and/or compliance related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

Preferred Qualifications:

• Validated risk management experience for large financial institutions, specifically with experience related to Bank disputes processes (debit card, credit card, etc.) is a must

• Subject matter knowledge with key Bank disputes regulatory requirements (Regulation E, Regulation Z, etc.) is required

• Experience with facilitating risk assessments across a wide range of Bank functional units, particularly within an Operations environment

• Industry risk management certifications are a preferred (CRMP, CRCM, etc.)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200--144,500 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are looking for Business Risk and Control Advisor Lead for the Issue Validation group. This is an individual contributor positions. Please pay particular attention to the items in the Preferred area below.

Execute Issue Management Action Plan test evidence and issue coordination for validation deliverables (audience files, tactical mitigations, strategics, remediations, and MRAs). You need to have experience with Transactional Testing.

Promotes risk-awareness and the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Manages risk assessment data and identifies key data-driven insights tied to first line of defense.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager.

Candidates should live within commuting distance of one of our offices... San Antonio, Dallas, Charlotte, Tampa, Charlotte, Colorado Springs. However, remote is available.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Directs and oversees multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.

• Responsible for first line of defense data analysis, report preparation and trend analysis, utilizing business intelligence tools.

• Designs solutions for unanswered business questions and anticipates future business needs.

• Directs, organizes and oversees action plans designed to enhance governance practices in alignment with risk and compliance frameworks.

• Influences and develops innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts.

• Manages the most complex projects involving cross-functional areas within the first line of defense.

• Defines and outlines new approaches to problem resolution and leads project team from concept through implementation.

• Advises senior management on the status of their control environment related to risk identification and control weaknesses.

• Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Serves as a primary resource to cross functional team members and advises on risk mitigation opportunities.

• Stays informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 8 years of experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 8 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 6 years of experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative discipline, and 4 years of experience supporting risk and/or compliance related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards

Preferred Qualifications:

• Controls Testing (design and operational effectiveness)

• Transactional Testing

• Issue Management

• Internal Auditing (test design and execution)

• Root Cause Analysis- Risk Mitigation and Sustainability

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

#fsb

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Deposit Fees Agile Product Owner Senior within the Deposits & Retail Payments (DRP) Organization for our Charlotte, NC, San Antonio, TX, Plano, TX, Tampa, FL, Colorado Springs, CO, or Phoenix, AZ office

USAA employees who are currently remote can be considered and remain remote.

The Deposits Fees Agile Product Owner Senior will build and maintain a best-in-class Overdraft & Fee income experience for our membership. This position will have accountability for risk management components for the OD/NSF & Fee income space that at a minimum could include issue management, control testing, process mapping, and assisting in the execution of RCSA. Accountable for leading an agile team deploying new products and maintaining existing products, functionality, and pricing for deposits fees. Will partner closely with team members across Digital, Contact Center, Data, IT, and Enterprise partners to ensure alignment of strategy of the team.

Works directly with the Bank agile team to prioritize work to derive business outcomes while delivering on Bank agile team commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members. Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.

• Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work.

• Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.

• Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs.

• Acts as -voice of the end-user-.

• Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.

• Owns Bank agile team backlog (grooming, prioritization, and refinement).

• Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity.

• Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.

• Begins to take a strategic view and think proactively about the right way to meet objectives.

• Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions.

• Looks for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership.

• May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.

Minimum Education:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 6+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).

• Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Advanced knowledge and demonstrated use of Process Engineering methodologies.

• Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.

• Communicates difficult concepts and negotiates with others to adopt a different point of view.

Preferred:

• 3+ year relevant Deposits, Payments or Channel experience creating/modifying/servicing deposits products

• Experience in working within a SAFe Agile framework or SAFe certification

• Experience working with Jira or Rally or other Agile project tools

• Demonstrated experience executing against strategic roadmaps or making product changes and bringing them to market

• Analytical and problem-solving experience - ability to brainstorm and recommend alternative solutions when primary solutions could be delayed/not feasible

• Experience with Human Centered Design approaches to build desirable, feasible, and sustainable experiences that meet customer needs and are financially viable.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000 * (this does not include geographical differential, it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Relocation assistance is not available for this position.

#fsb

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Deposit Fees Agile Product Owner Senior within the Deposits & Retail Payments (DRP) Organization for our Charlotte, NC, San Antonio, TX, Plano, TX, Tampa, FL, Colorado Springs, CO, or Phoenix, AZ office

USAA employees who are currently remote can be considered and remain remote.

The Deposits Fees Agile Product Owner Senior will build and maintain a best-in-class Overdraft & Fee income experience for our membership. This position will have accountability for risk management components for the OD/NSF & Fee income space that at a minimum could include issue management, control testing, process mapping, and assisting in the execution of RCSA. Accountable for leading an agile team deploying new products and maintaining existing products, functionality, and pricing for deposits fees. Will partner closely with team members across Digital, Contact Center, Data, IT, and Enterprise partners to ensure alignment of strategy of the team.

Works directly with the Bank agile team to prioritize work to derive business outcomes while delivering on Bank agile team commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture routed in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members. Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.

• Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work.

• Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.

• Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs.

• Acts as -voice of the end-user-.

• Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.

• Owns Bank agile team backlog (grooming, prioritization, and refinement).

• Responsible for maintaining a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity.

• Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.

• Begins to take a strategic view and think proactively about the right way to meet objectives.

• Acts in service of the Bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the Bank agile team from progressing on objectives and answers questions.

• Looks for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership.

• May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.

Minimum Education:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 6+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

• Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).

• Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

• Advanced knowledge and demonstrated use of Process Engineering methodologies.

• Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.

• Communicates difficult concepts and negotiates with others to adopt a different point of view.

Preferred:

• 3+ year relevant Deposits, Payments or Channel experience creating/modifying/servicing deposits products

• Experience in working within a SAFe Agile framework or SAFe certification

• Experience working with Jira or Rally or other Agile project tools

• Demonstrated experience executing against strategic roadmaps or making product changes and bringing them to market

• Analytical and problem-solving experience - ability to brainstorm and recommend alternative solutions when primary solutions could be delayed/not feasible

• Experience with Human Centered Design approaches to build desirable, feasible, and sustainable experiences that meet customer needs and are financially viable.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000 * (this does not include geographical differential, it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Relocation assistance is not available for this position.

#fsb

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Financial Reporting Analyst I for our Charlotte, NC, San Antonio, TX or Plano, TX facility.

This position does not have the option of working fully remote.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in Charlotte, NC, San Antonio, TX or Plano, TX.

The candidate selected for this positions will work on the Statutory reporting team in the External Reporting and Accounting Policy team. They will work in preparing and completing regulatory reporting focused on P&C and Life insurance companies. They will work with Wingsplus and Wdesk in creating and completing the reporting.

Job Requirements

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Utilizes broad industry and accounting knowledge in the end-to-end delivery and preparation of moderately complex to complex financial and regulatory reporting requirements to include Bank Holding Company reporting, Enterprise GAAP reporting, P&C and Life Insurance STAT reporting, and / or investment reporting.

• Performs detailed, peer review of reports in addition to audited statements and support schedules in preparation for final review by management.

• Interprets and understands financial results and regulatory information as well as business and financial statement interrelationships, and provide informed, proactive analysis and business insights for analytical review to enable effective decision-making for financial and regulatory reporting.

• Assists with audits, examinations, and ad-hoc surveys by coordinating receipt of support from business partners and preparation of supporting work papers and schedules. May lead individual components of audits or examinations.

• Responsible for internal controls to ensure proper referencing for peer and management review documentation over owned reports and assignments.

• May assist in the preparation of responses to special surveys and data calls from state and regulatory bodies.

• Researches and provides recommendations regarding changes to reports as assigned, including new line items and updated instructions.

• Serves as a resource to team members on escalated issues of a routine nature.

• Drafts and may deliver disclosures, technical memos, presentations, and other supporting documentation.

Minimum requirements:

• Bachelor's degree required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience preparing and delivering financial statements and regulatory reports in the financial services industry, a Bank Holding Company or similar.

• Expert knowledge of applicable Microsoft Office applications including Excel.

• 2 years of experience conducting research and preparing business and operation financial analysis.

• Strong knowledge of Generally Accepted Accounting Principles (GAAP).

Preferred experience:

• Experience with financial reporting software such as Sovos: Wingsplus and/or Workiva: Wdesk

• Knowledge of Statutory Accounting Principles (SAP) accounting and reporting requirements.

• Ability to coordinate and work closely with other impacted business units, including the lines of business, legal and compliance.

• Ability to coordinate and work closely with external auditors and regulators.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $66,300 - $119,500*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Change Partner Senior to join our team.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC. This position also has the option to be remote.

This role plays a key role in ensuring strategic initiatives are implemented with maximum effectiveness by ensuring stakeholder buy-in, employee adoption and overall organizational readiness. The team focuses on the people side of change and partners to create and implement change management strategies and plans that optimize employee adoption.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Participates in or leads a cross-functional team of Change Management and readiness resources to understand, plan, manage and sustain change and ensure client success. Guides work performed by Change Management and partner resources assigned to a specific change effort.

• Partners with Change Management team to understand a change initiative, identify integration points and impacted audiences and assess the impact of the change.

• Leads work to create change management strategy to include sustainment plan. Consults on implementation of change plan and adjusts for resistance and acceptance of change.

• May develop change strategy and conduct change impact and readiness assessment to identify key changes or readiness gaps that will impact the organization; develop and execute change management activities to support the transition.

• Coaches and influences executive business owners to lead change in a highly matrixed organization. May mentor more junior change partners.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of directly related experience such as organizational change management, communication, organizational development, marketing, human resources and/or project delivery and accountability for complex tasks and/or projects; 2 years must include change management experience; OR if Advanced Degree, 4 years of related experience, as previously referenced and 2 years must include change management experience.

• Advanced knowledge of project management and/or change management function/discipline and demonstrated application of knowledge, skills and abilities towards work products.

• Experience partnering for client's success, organizational savvy and politics and applying emotional intelligence, organizational savvy and politics, overcoming resistance to change, and coaching/influencing leaders.

• Strong verbal and written communication skills to include ability to develop communications materials for multiple audiences.

• Understanding of project management methodologies delivery and principles.

• Working knowledge of risk and regulatory requirements.

Preferred Qualifications:

• 6 years demonstrated experience delivering people and organizational change management solutions for strategy, digital, and/or human-centered design functions initiated by business leaders and their technology delivery solutions.

• Certification in change management (ACMP and/or PROSCI).

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 106,800 - $192,300 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Responsible for providing support to the senior-most leaders through the prioritization and coordination of key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assists in the development and implementation of strategic and operational plans that drive success within key results areas. Acts as liaison between business operations, both within and across CoSAs, enterprise CoEs and the CoSA staff member. Provides moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.

• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.

• Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.

• Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.

• Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.

• Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements.

• Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.

• Ability to build strong relationships and to work with all levels within the organization.

• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.

• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.

• Demonstrated ability to manage confidential information.

• Ability to interact and collaborate positively with executive leadership and communicate concepts clearly.

• Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint.

Preferred Qualifications:

• Current or prior experience working in an Executive Operational Planning, Legal Analyst, or Paralegal role.

• 2 or more years of experience with taking/drafting detailed and critical minutes for important meetings.

• 2 or more years of experience working with or around Boards of Directors and/or management committees.

• 2 or more years of experience with project management and organization.

• 2 or years of experience working in Banking or Financial Services Industry, preferable within risk management, compliance, and/or legal.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200 - $144,500 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Provides risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Assess and oversee enterprise and business exposures including key and emerging risks. Monitors the risk and control environment and provides effective challenge to internal and external stakeholders to ensure that exposures are kept at acceptable levels. Escalates and reports risks to the appropriate governance bodies. Leads and executes complex initiatives and cross functional teams within the Chief Risk Office and across the Enterprise that drive problem resolution. Leverages broad enterprise knowledge and/or expert knowledge of core business discipline(s), products, and processes.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and seeks key stakeholders across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.

• Presents findings and recommendations to various levels of leadership.

• Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.

• Develops process and procedures for successful implementation of new risk policies, practices, appetites, and solutions to ensure holistic understanding and management of risks according to industry best practice.

• Develops strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies expert knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Leads, assembles, and facilitates cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.

• Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.

• Formulates and reviews stress test plans for a line of business or the enterprise.

• Evaluates results, and frames contingency plans in partnership with key business stakeholders.

• Crafts key communications to be delivered to executives and board members.

Minimum Requirements:

• Bachelor's degree in Risk Management, Business, Finance, or a related field OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 or more years of related experience without a degree)

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management.

• Advanced risk management experience in a complex institution and/or highly matrixed environment.

• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and directing work with both internal and external partners in a highly collaborative environment.

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

Preferred Experience:

• 4 or more years of experience at a large financial institution executing an enterprise-wide operational risk management program that adheres to regulatory requirements and expectations.

• 2 or more years of experience work with property and casualty insurance aspects of a large Financial Institution in the Information Security (Risk) and/or Data Mgt. area.

• Deep business acumen in the areas of operational risk, bank and insurance operations, industry practices and emerging trends

• In-depth knowledge of cyber security, information security (knowledge in most domains), fraud risk management, data risk management.

• Proven ability to effectively assess process, risk, and controls, identify emerging risks and issues, analyze large bodies of risk data, and communicate results in a concise and comprehensive manner to multiple stakeholders across the organization.

• Strong verbal and written communication skills

• CISSP, CISM, and or CRISC or related information security or risk certifications.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Responsible for providing support to the senior-most leaders through the prioritization and coordination of key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assists in the development and implementation of strategic and operational plans that drive success within key results areas. Acts as liaison between business operations, both within and across CoSAs, enterprise CoEs and the CoSA staff member. Provides moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.

• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.

• Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.

• Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.

• Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.

• Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements.

• Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.

• Ability to build strong relationships and to work with all levels within the organization.

• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.

• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.

• Demonstrated ability to manage confidential information.

• Ability to interact and collaborate positively with executive leadership and communicate concepts clearly.

• Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint.

Preferred Qualifications:

• Current or prior experience working in an Executive Operational Planning, Legal Analyst, or Paralegal role.

• 2 or more years of experience with taking/drafting detailed and critical minutes for important meetings.

• 2 or more years of experience working with or around Boards of Directors and/or management committees.

• 2 or more years of experience with project management and organization.

• 2 or years of experience working in Banking or Financial Services Industry, preferable within risk management, compliance, and/or legal.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200 - $144,500 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a talented Change Partner Senior to join our team.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC. This position also has the option to be remote.

This role plays a key role in ensuring strategic initiatives are implemented with maximum effectiveness by ensuring stakeholder buy-in, employee adoption and overall organizational readiness. The team focuses on the people side of change and partners to create and implement change management strategies and plans that optimize employee adoption.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Participates in or leads a cross-functional team of Change Management and readiness resources to understand, plan, manage and sustain change and ensure client success. Guides work performed by Change Management and partner resources assigned to a specific change effort.

• Partners with Change Management team to understand a change initiative, identify integration points and impacted audiences and assess the impact of the change.

• Leads work to create change management strategy to include sustainment plan. Consults on implementation of change plan and adjusts for resistance and acceptance of change.

• May develop change strategy and conduct change impact and readiness assessment to identify key changes or readiness gaps that will impact the organization; develop and execute change management activities to support the transition.

• Coaches and influences executive business owners to lead change in a highly matrixed organization. May mentor more junior change partners.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of directly related experience such as organizational change management, communication, organizational development, marketing, human resources and/or project delivery and accountability for complex tasks and/or projects; 2 years must include change management experience; OR if Advanced Degree, 4 years of related experience, as previously referenced and 2 years must include change management experience.

• Advanced knowledge of project management and/or change management function/discipline and demonstrated application of knowledge, skills and abilities towards work products.

• Experience partnering for client's success, organizational savvy and politics and applying emotional intelligence, organizational savvy and politics, overcoming resistance to change, and coaching/influencing leaders.

• Strong verbal and written communication skills to include ability to develop communications materials for multiple audiences.

• Understanding of project management methodologies delivery and principles.

• Working knowledge of risk and regulatory requirements.

Preferred Qualifications:

• 6 years demonstrated experience delivering people and organizational change management solutions for strategy, digital, and/or human-centered design functions initiated by business leaders and their technology delivery solutions.

• Certification in change management (ACMP and/or PROSCI).

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 106,800 - $192,300 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a Senior Audit Manager for our San Antonio, TX; Plano, TX; Phoenix, AZ; Tampa, FL or Charlotte, NC location.

This is a hybrid position. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are decided between each employee and the employee's manager.

Manages audit engagements, varying in complexity, and often participates in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting. Manages strategic initiatives and assists with the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Influences business and clients across the enterprise regarding effective internal controls and mitigating risks across the full Enterprise taxonomy and challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks.

• Handles audit engagement-related efforts and assignments of staff with varying degrees of expertise and experience when conducting engagements, specialized audits or business audits recognizing the cross-matrixing and cross-functionality within the specialized functions/business areas.

• Independently prepares, reviews, and leads continuous monitoring and advisory activities, special reviews and investigations.

• Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards.

• Approves the engagement risk and control matrix and scope of the audit for final review and approval by Audit Leadership.

• Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action. Drafts the related audit issues and audit reports for issuance to respective client leadership conducting follow-up activities.

• Responsible for quality of audit reviews with final signoff of work papers; proposes and/or recommends updates to the universe risk assessment of the entity based on audit results.

• Leads team activities and provides feedback to the team on audit activities related to planning and scoping, testing and sampling methodology and testing conclusions that demonstrate critical thinking ability.

• Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business.

• Communicates effectively with business/clients to include delivering both risk-based and difficult messages. May be asked to communicate with regulators and executive leaders.

• Provides recommendations on staffing assignments to audit leadership and guidance to staff members.

• Provides coaching and guidance to other auditors ensuring timeliness and quality of audit engagement deliverables. May deliver audit team end of engagement evaluations.

• Provides input into the creation of the internal audit universe and audit entities risk profile. Updates universe risk assessment information with current and applicable research and industry feedback.

• Participates in development of the Audit annual plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks and assists with execution of the annual plan.

Minimum Requirements:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.

• Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work.

• Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes.

• Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit.

• Experience in overseeing work with both internal and external partners in a highly collaborative environment

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

Preferred Requirements:

• Experience performing and leading IT Infrastructure audits including leading/supervising testing of areas such as network management, databases, servers, mainframe, mobile application infrastructure, web application infrastructure, virtualized infrastructure, IT log management, IT asset management, and configuration management.

• Experience successfully managing multiple audits for different leaders at the same time.

• Relevant certifications preferred include CISA, CRISC, CISSP, and/or CIA

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are looking for a Manager, Business Risk & Controls for the Bank and specifically the Issue Management group.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager.

Since this is mapped Hybrid, ideally you will live within commuting distance of any of the USAA offices. San Antonio, Texas or Charlotte, North Carolina, or Tampa, Florida or Plano, Texas or Phoenix, Arizona or Colorado Springs, Colorado. However, remote can be considered.

Manages a team of Business Controls Specialists responsible for providing centralized operational support through internal process review, quality audits, and testing to ensure operational risks are appropriately identified and controls are working as designed. Motivates staff toward the attainment of departmental goals and develops employees through regular coaching and feedback that leads to improved results. In addition, the Manager ensures compliance with all prescribed internal policies and all applicable regulatory requirements.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Develops employees and provides coaching and feedback to facilitate professional development.

• Assesses training requirements for incumbents, team members and the business.

• Evaluates individual training needs and promotes the development of effective team relationships.

• Oversees and monitors the day-to-day review, monitoring and testing of controls in an audit capacity and procedures associated with products, services, customers and operations.

• Advocates for and guides employees through the utilization of quality methods and tools to identify, analyze, improve, and implement business solutions.

• Identifies opportunities to improve operational effectiveness within the team and with the business.

• Designs and implements operating procedures that provides improved services and enhanced internal efficiencies.

• Maintains advanced knowledge of changes in regulations, and the industry that may impact operations. May oversee responses to external regulatory inquiries and/or internal inquiries as necessary.

• Oversees the design, assessment, implementation and/or administration of complex quality assurance programs, practices and policies.

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 6 or more years of operations, process experience, quality assurance or quality improvement.

• 2 or more years of leadership experience.

• Advanced knowledge of relevant regulatory compliance, industry regulations and regulatory data sources required.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards.

Preferred:

• Experience Leading or Managing a Production Line

• Strong experience with Issue Management

• Experience with Transactional Testing

• Controls Testing (design and operational effectiveness)

• Internal Auditing (test design and execution)

• Root Cause Analysis- Risk Mitigation and Sustainability

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Relocation assistance is not available for this position.

#fsb

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a Senior Audit Manager for our San Antonio, TX; Plano, TX; Phoenix, AZ; Tampa, FL or Charlotte, NC location.

This is a hybrid position. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are decided between each employee and the employee's manager.

Manages audit engagements, varying in complexity, and often participates in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work. May lead engagements as Auditor-In-Charge (AIC). Maintains knowledge of financial services regulations and effectively responds and interacts with regulators. Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting. Manages strategic initiatives and assists with the development and implementation of a risk-based audit plan. Serves, and/or partners with subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Influences business and clients across the enterprise regarding effective internal controls and mitigating risks across the full Enterprise taxonomy and challenges business management to adopt appropriate policies and procedures and effective controls designed to mitigate risks.

• Handles audit engagement-related efforts and assignments of staff with varying degrees of expertise and experience when conducting engagements, specialized audits or business audits recognizing the cross-matrixing and cross-functionality within the specialized functions/business areas.

• Independently prepares, reviews, and leads continuous monitoring and advisory activities, special reviews and investigations.

• Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards.

• Approves the engagement risk and control matrix and scope of the audit for final review and approval by Audit Leadership.

• Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action. Drafts the related audit issues and audit reports for issuance to respective client leadership conducting follow-up activities.

• Responsible for quality of audit reviews with final signoff of work papers; proposes and/or recommends updates to the universe risk assessment of the entity based on audit results.

• Leads team activities and provides feedback to the team on audit activities related to planning and scoping, testing and sampling methodology and testing conclusions that demonstrate critical thinking ability.

• Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business.

• Communicates effectively with business/clients to include delivering both risk-based and difficult messages. May be asked to communicate with regulators and executive leaders.

• Provides recommendations on staffing assignments to audit leadership and guidance to staff members.

• Provides coaching and guidance to other auditors ensuring timeliness and quality of audit engagement deliverables. May deliver audit team end of engagement evaluations.

• Provides input into the creation of the internal audit universe and audit entities risk profile. Updates universe risk assessment information with current and applicable research and industry feedback.

• Participates in development of the Audit annual plan for assigned areas of responsibility including proper assessment and coverage of risks and emerging risks and assists with execution of the annual plan.

Minimum Requirements:

• Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree.

• 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience.

• Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment.

• Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work.

• Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes.

• Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls.

• Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit.

• Experience in overseeing work with both internal and external partners in a highly collaborative environment

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities.

• Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities.

Preferred Requirements:

• Experience performing and leading IT Infrastructure audits including leading/supervising testing of areas such as network management, databases, servers, mainframe, mobile application infrastructure, web application infrastructure, virtualized infrastructure, IT log management, IT asset management, and configuration management.

• Experience successfully managing multiple audits for different leaders at the same time.

• Relevant certifications preferred include CISA, CRISC, CISSP, and/or CIA

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Responsible for providing support to the senior-most leaders through the prioritization and coordination of key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assists in the development and implementation of strategic and operational plans that drive success within key results areas. Acts as liaison between business operations, both within and across CoSAs, enterprise CoEs and the CoSA staff member. Provides moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.

• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.

• Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.

• Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.

• Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.

• Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements.

• Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.

• Ability to build strong relationships and to work with all levels within the organization.

• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.

• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.

• Demonstrated ability to manage confidential information.

• Ability to interact and collaborate positively with executive leadership and communicate concepts clearly.

• Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint.

Preferred Qualifications:

• Current or prior experience working in an Executive Operational Planning, Legal Analyst, or Paralegal role.

• 2 or more years of experience with taking/drafting detailed and critical minutes for important meetings.

• 2 or more years of experience working with or around Boards of Directors and/or management committees.

• 2 or more years of experience with project management and organization.

• 2 or years of experience working in Banking or Financial Services Industry, preferable within risk management, compliance, and/or legal.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200 - $144,500 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA