Purpose of Job
We are looking for a Manager, Business Risk & Controls for the Bank and specifically the Issue Management group.
USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager.
Since this is mapped Hybrid, ideally you will live within commuting distance of any of the USAA offices. San Antonio, Texas or Charlotte, North Carolina, or Tampa, Florida or Plano, Texas or Phoenix, Arizona or Colorado Springs, Colorado. However, remote can be considered.
Manages a team of Business Controls Specialists responsible for providing centralized operational support through internal process review, quality audits, and testing to ensure operational risks are appropriately identified and controls are working as designed. Motivates staff toward the attainment of departmental goals and develops employees through regular coaching and feedback that leads to improved results. In addition, the Manager ensures compliance with all prescribed internal policies and all applicable regulatory requirements.
Job Requirements
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
Tasks:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Develops employees and provides coaching and feedback to facilitate professional development.
Assesses training requirements for incumbents, team members and the business.
Evaluates individual training needs and promotes the development of effective team relationships.
Oversees and monitors the day-to-day review, monitoring and testing of controls in an audit capacity and procedures associated with products, services, customers and operations.
Advocates for and guides employees through the utilization of quality methods and tools to identify, analyze, improve, and implement business solutions.
Identifies opportunities to improve operational effectiveness within the team and with the business.
Designs and implements operating procedures that provides improved services and enhanced internal efficiencies.
Maintains advanced knowledge of changes in regulations, and the industry that may impact operations. May oversee responses to external regulatory inquiries and/or internal inquiries as necessary.
Oversees the design, assessment, implementation and/or administration of complex quality assurance programs, practices and policies.
Minimum Education:
Minimum Experience:
6 or more years of operations, process experience, quality assurance or quality improvement.
2 or more years of leadership experience.
Advanced knowledge of relevant regulatory compliance, industry regulations and regulatory data sources required.
Knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards.
Preferred:
Experience Leading or Managing a Production Line
Strong experience with Issue Management
Experience with Transactional Testing
Controls Testing (design and operational effectiveness)
Internal Auditing (test design and execution)
Root Cause Analysis- Risk Mitigation and Sustainability
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000.
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Relocation assistance is not available for this position.
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USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
