Company Detail

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This opportunity may lead to selection into a two-year development rotational program following graduation. Rotational placings may vary depending on business needs. The Chief Financial Office (CFO) Future Leaders Program is designed to develop entry level talent to be the future generation of leaders for the organization through meaningful projects and team assignments, senior leader exposure, and professional development opportunities within CFO at USAA. The program is a 2-year rotational program where participants will rotate through a series of challenging and unique assignments. Each assignment will be approximately 12 months in length but may vary based on division and business needs. Throughout the rotation, participants can expect to enhance their business and CFO acumen, leadership skills, gain exposure to key CFO areas and disciplines, interact with executive leaders, and receive frequent developmental feedback.

Our internship program lets you showcase your skills, while gaining real-life experience that'll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor.

Possible Internship Assignments:

• Information Stewardship and Data Governance: Manages CFO Information assets and remedies gaps related to Enterprise Data Governance requirements. creates and implements data monitoring rules using a variety of techniques and tools, supports data management efforts in adherence to USAA internal policies, standards, procedures, and external laws and regulations.

• Business Intelligence: Analyzes business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Creates specifications for reports and analysis based on business needs and required or available data elements.

• Insight Delivery : Within defined guidelines and frameworks, consults with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to inform decisions.

• Data Science: Within defined guidelines and framework, translates business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction.

The internships will be based either at the USAA Corporate Headquarters in San Antonio, TX, or Charlotte, NC, based on business needs. Interns offered full-time roles may have the opportunity to work out of one of USAA's satellite locations.

What you'll do:

Under direct supervision and following risk and compliance procedures and guidance, you will perform routine work assignments and problem resolution to support other team members tasks, including the following.

• Gathers business requirements by partnering with customers to define the business problem and data needs.

• Ensures that information management practices: Metadata management, Data Quality, Data Lineage, Data Profiling, etc. are integrated into appropriate business and technology processes in support of the Information Governance policy.

• Utilizes basic knowledge of multiple data structures and sources to support the development and implementation of business intelligence solutions, which may include data visualization, business intelligence, data transformation, or data collection.

• Develops partnerships with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence enablement efforts. Includes collaborating on the design and implementation of technical standards and governance practices.

• Supports the delivery of business insights using machine learning, simulation, and optimization.

• Acquires knowledge of data analysis techniques, technologies, and methodologies. Works closely with more senior data scientists to perform hands-on model life cycle related tasks.

• Partners with senior team members to develop and deploy models within the Model Development Life Cycle (MDLC) and Model Risk Management (MRM) framework.

What you need to have:

To qualify, you must be pursuing a bachelor's degree or higher in mathematics, computer science statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative discipline. Our 2025 internship will start on May 28, 2025, and last through August 8, 2025.

• Graduation date cannot be prior to August 8, 2025

• Up to 2 years of experience in Information or Data related practices to include: information governance, information management, information architecture, IT, analysis, and reporting.

• Foundational experience in one or more dynamic scripted language (Python, R, etc.) and database query language (such as SQL, HQL, NoSQL, etc.) for performing statistical analyses and/or building and scoring AI/ML models.

• Foundational knowledge of and experience with the concepts and technologies associated with classical supervised and unsupervised modeling.

• Knowledge and/or awareness of business intelligence and data management platforms (Tableau, Business Objects, Snowflake, Hadoop, Netezza).

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!.

The Opportunity

As a Business Risk and Controls Lead this candidate will be positioned as a team lead within Risk Advisory supporting Bank Omnichannel Digital and Payments. This is a unique opportunity to think strategically, mentor others, and partner with the business to support the Banks key risk initiatives and ongoing efforts to achieve risk and compliance objectives by providing guidance related to PRCI, RCSA, control rationalization, issue management, business change management, and more.

Promotes risk-awareness and the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Manages risk assessment data and uses critical thinking to identify key data-driven insights tied to first line of defense.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Manages and drives solutions for stronger controls, and in support of Risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for Risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.

• Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with Risk and compliance frameworks.

• Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.

• Advises senior management on the status of their control environment related to Risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Develops and maintains processes, procedures, and tools for managing exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience supporting risk-related, compliance related, or business control design activities; OR 6 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 4 years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative discipline, and 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner [optional].

• 5+ years' experience in technology/digital risk management, specifically customer facing business applications.

• 5+ years' experience with retail payment systems risk management, specific to P2P (peer-to-peer or person-to-person) money transfers and digital wallets.

• Direct experience with Issue Management process, understanding the nature of an issue and providing advice and guidance to Issue Owners and Action Owners throughout the issue lifecycle.

• Possess at least a basic understanding of the payments industry, including key players, regulatory environment, and emerging risks/trends and risk mitigation /strategies practices.

• Possess at least a basic understanding of NACHA Operating Rules and the specific criteria that must be considered during the annual audit of compliance with NACHA's ACH rules.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a talented Business Advisor Lead within the Deposits' Overdraft and Fee Income Team.

This Business Advisor Lead will play a critical role in offering industry leading member-centric overdraft solutions to millions of USAA members. You will be accountable for driving operational excellence of standard overdraft, overdraft protection, and posting order in close collaboration with product, operations and technology teams. You will solution key process improvements and risk mitigants by identifying requirements associated with the Deposits core system (IMPACS), various payment rails and overdraft applications. The Business Advisor Lead will have a strong balance of operations, technology, and business knowledge. This role will be accountable for ad-hoc testing and validation activities as well as researching potential exceptions and complaints with respect to transaction processing, fees, and overdraft functionality. The ideal candidate will be a problem solver with ability to challenge the status quo with new and innovative ideas.

Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or, product competitiveness and profitable growth. Consults, develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to the most complex business challenges. Identifies opportunities to change, improve, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization.

• Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity.

• Leverages best practices gained from expert industry knowledge to identify opportunities for business efficiencies and provide expert guidance strategy, planning, and problem-solving to help the business succeed in the marketplace.

• Identifies strategic partners and stakeholders to successfully communicate programs strategic impact.

• Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners.

• May lead efforts to conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues.

• Monitors, develops and communicates audit testing, control testing and examination requests.

• Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions.

• Serves as a coach and mentor and on-the-job trainer for other team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8+ years of project management, process consulting, or business optimization planning within the financial services industry.

• Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream or other industry related applications.

• Extensive experience developing solutions and recommendations that will increase efficiency and improve business processes, projects, and programs, to include managing performance and profitability.

• Knowledgeable in the applications of Agile process and procedures.

• Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB.

• Experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization.

• Sound understanding of various applications and processes encompassing business development, business intelligence, analytics, data integration, and business process automation.

• Expert level of experience in negotiating, prioritizing, consulting and influencing to all levels of management to achieve influence business decisions and achieve desired business results.

What sets you apart:

• Experience working with core deposit systems (preferably IMPAC)

• Relevant deposit operations, funds availability, and transaction processing experience (including posting order)

• Experience designing and enhancing standard overdraft and overdraft protection systems, settings and processes

• Demonstrated experience building process, risk and control inventories

• Strong problem-solving experience, with the ability to identify primary solutions and alternatives

• Experience writing and maintaining business policies and procedures

• Demonstrated ability to influence partners to achieve business results and proactively lead indirect teams against challenging initiatives

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!.

The Opportunity

As a Business Risk and Controls Lead this candidate will be positioned as a team lead within Risk Advisory supporting Bank Omnichannel Digital and Payments. This is a unique opportunity to think strategically, mentor others, and partner with the business to support the Banks key risk initiatives and ongoing efforts to achieve risk and compliance objectives by providing guidance related to PRCI, RCSA, control rationalization, issue management, business change management, and more.

Promotes risk-awareness and the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Manages risk assessment data and uses critical thinking to identify key data-driven insights tied to first line of defense.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Manages and drives solutions for stronger controls, and in support of Risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for Risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.

• Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with Risk and compliance frameworks.

• Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.

• Advises senior management on the status of their control environment related to Risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Develops and maintains processes, procedures, and tools for managing exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience supporting risk-related, compliance related, or business control design activities; OR 6 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 4 years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative discipline, and 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner [optional].

• 5+ years' experience in technology/digital risk management, specifically customer facing business applications.

• 5+ years' experience with retail payment systems risk management, specific to P2P (peer-to-peer or person-to-person) money transfers and digital wallets.

• Direct experience with Issue Management process, understanding the nature of an issue and providing advice and guidance to Issue Owners and Action Owners throughout the issue lifecycle.

• Possess at least a basic understanding of the payments industry, including key players, regulatory environment, and emerging risks/trends and risk mitigation /strategies practices.

• Possess at least a basic understanding of NACHA Operating Rules and the specific criteria that must be considered during the annual audit of compliance with NACHA's ACH rules.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a talented Business Advisor Lead within the Deposits' Overdraft and Fee Income Team.

This Business Advisor Lead will play a critical role in offering industry leading member-centric overdraft solutions to millions of USAA members. You will be accountable for driving operational excellence of standard overdraft, overdraft protection, and posting order in close collaboration with product, operations and technology teams. You will solution key process improvements and risk mitigants by identifying requirements associated with the Deposits core system (IMPACS), various payment rails and overdraft applications. The Business Advisor Lead will have a strong balance of operations, technology, and business knowledge. This role will be accountable for ad-hoc testing and validation activities as well as researching potential exceptions and complaints with respect to transaction processing, fees, and overdraft functionality. The ideal candidate will be a problem solver with ability to challenge the status quo with new and innovative ideas.

Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or, product competitiveness and profitable growth. Consults, develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to the most complex business challenges. Identifies opportunities to change, improve, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization.

• Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity.

• Leverages best practices gained from expert industry knowledge to identify opportunities for business efficiencies and provide expert guidance strategy, planning, and problem-solving to help the business succeed in the marketplace.

• Identifies strategic partners and stakeholders to successfully communicate programs strategic impact.

• Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners.

• May lead efforts to conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues.

• Monitors, develops and communicates audit testing, control testing and examination requests.

• Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions.

• Serves as a coach and mentor and on-the-job trainer for other team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8+ years of project management, process consulting, or business optimization planning within the financial services industry.

• Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream or other industry related applications.

• Extensive experience developing solutions and recommendations that will increase efficiency and improve business processes, projects, and programs, to include managing performance and profitability.

• Knowledgeable in the applications of Agile process and procedures.

• Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB.

• Experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization.

• Sound understanding of various applications and processes encompassing business development, business intelligence, analytics, data integration, and business process automation.

• Expert level of experience in negotiating, prioritizing, consulting and influencing to all levels of management to achieve influence business decisions and achieve desired business results.

What sets you apart:

• Experience working with core deposit systems (preferably IMPAC)

• Relevant deposit operations, funds availability, and transaction processing experience (including posting order)

• Experience designing and enhancing standard overdraft and overdraft protection systems, settings and processes

• Demonstrated experience building process, risk and control inventories

• Strong problem-solving experience, with the ability to identify primary solutions and alternatives

• Experience writing and maintaining business policies and procedures

• Demonstrated ability to influence partners to achieve business results and proactively lead indirect teams against challenging initiatives

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!.

The Opportunity

As a Business Risk and Controls Lead this candidate will be positioned as a team lead within Risk Advisory supporting Bank Omnichannel Digital and Payments. This is a unique opportunity to think strategically, mentor others, and partner with the business to support the Banks key risk initiatives and ongoing efforts to achieve risk and compliance objectives by providing guidance related to PRCI, RCSA, control rationalization, issue management, business change management, and more.

Promotes risk-awareness and the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Manages risk assessment data and uses critical thinking to identify key data-driven insights tied to first line of defense.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Manages and drives solutions for stronger controls, and in support of Risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for Risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.

• Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with Risk and compliance frameworks.

• Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.

• Advises senior management on the status of their control environment related to Risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

• Develops and maintains processes, procedures, and tools for managing exception alerts as they occur, including monitoring of resulting exception cases.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience supporting risk-related, compliance related, or business control design activities; OR 6 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 4 years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative discipline, and 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner [optional].

• 5+ years' experience in technology/digital risk management, specifically customer facing business applications.

• 5+ years' experience with retail payment systems risk management, specific to P2P (peer-to-peer or person-to-person) money transfers and digital wallets.

• Direct experience with Issue Management process, understanding the nature of an issue and providing advice and guidance to Issue Owners and Action Owners throughout the issue lifecycle.

• Possess at least a basic understanding of the payments industry, including key players, regulatory environment, and emerging risks/trends and risk mitigation /strategies practices.

• Possess at least a basic understanding of NACHA Operating Rules and the specific criteria that must be considered during the annual audit of compliance with NACHA's ACH rules.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a talented Business Advisor Lead within the Deposits' Overdraft and Fee Income Team.

This Business Advisor Lead will play a critical role in offering industry leading member-centric overdraft solutions to millions of USAA members. You will be accountable for driving operational excellence of standard overdraft, overdraft protection, and posting order in close collaboration with product, operations and technology teams. You will solution key process improvements and risk mitigants by identifying requirements associated with the Deposits core system (IMPACS), various payment rails and overdraft applications. The Business Advisor Lead will have a strong balance of operations, technology, and business knowledge. This role will be accountable for ad-hoc testing and validation activities as well as researching potential exceptions and complaints with respect to transaction processing, fees, and overdraft functionality. The ideal candidate will be a problem solver with ability to challenge the status quo with new and innovative ideas.

Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or, product competitiveness and profitable growth. Consults, develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to the most complex business challenges. Identifies opportunities to change, improve, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization.

• Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity.

• Leverages best practices gained from expert industry knowledge to identify opportunities for business efficiencies and provide expert guidance strategy, planning, and problem-solving to help the business succeed in the marketplace.

• Identifies strategic partners and stakeholders to successfully communicate programs strategic impact.

• Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners.

• May lead efforts to conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues.

• Monitors, develops and communicates audit testing, control testing and examination requests.

• Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions.

• Serves as a coach and mentor and on-the-job trainer for other team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8+ years of project management, process consulting, or business optimization planning within the financial services industry.

• Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream or other industry related applications.

• Extensive experience developing solutions and recommendations that will increase efficiency and improve business processes, projects, and programs, to include managing performance and profitability.

• Knowledgeable in the applications of Agile process and procedures.

• Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB.

• Experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization.

• Sound understanding of various applications and processes encompassing business development, business intelligence, analytics, data integration, and business process automation.

• Expert level of experience in negotiating, prioritizing, consulting and influencing to all levels of management to achieve influence business decisions and achieve desired business results.

What sets you apart:

• Experience working with core deposit systems (preferably IMPAC)

• Relevant deposit operations, funds availability, and transaction processing experience (including posting order)

• Experience designing and enhancing standard overdraft and overdraft protection systems, settings and processes

• Demonstrated experience building process, risk and control inventories

• Strong problem-solving experience, with the ability to identify primary solutions and alternatives

• Experience writing and maintaining business policies and procedures

• Demonstrated ability to influence partners to achieve business results and proactively lead indirect teams against challenging initiatives

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Protective Security Training Specialist, you will lead the development and sustainment of the protective security training program for security officers and other USAA personnel. Teaches and administers all relevant protective security content.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Provides security orientation/training to USAA employees in distributed work facilities.

• Maintains effective liaison with law enforcement and corporate security personnel.

• Maintains control and accountability for USAA ammunition, protective security training equipment, and uniform equipment.

• Performs all other tasks as assigned to include maintaining skill level and proficiency of protective security roles and responsibilities by occasionally performing protective security services for USAA (

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 or more years operational experience in security force or law enforcement.

• Job Offer contingent on passing a Fit for Duty evaluation.

• Initial and continued employment conditional upon passing USAA's Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state, i.e., Texas security commission, Florida security D and G licenses, Arizona armed guard training within 6 months.

What sets you apart:

• 3 or more years of leadership in military or law enforcement

• 5 or more years' experience as firearms instructor

• The National Rifle Association (NRA) Law Enforcement Handgun Instructor

• Nationally recognized handgun instructor certification ie Sig Saur, Glock

• State of Florida Firearms Instructor and Security Officers Instructor License-Current Florida Security licenses Class D, Class G and Class K firearms instructor

• Ability to work outdoors and conduct handgun range training

• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210.00 - $133,570.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Leads implementation of the first line of defense Risk management program for a line of business or staff agency. Develops the first line of defense framework to ensure Risk data is captured to develop Risk mitigation strategies and controls. Engages and partners with the Chief Risk Office and provides leadership and direction to ensure processes and procedures are in place to effectively monitor and manage Risk. Ensures there is consistency in the aggregation of identifying and managing existing and emerging Risks that stem from business activities and ensure Risks associated with business activities are effectively identified, measured, monitored, and controlled.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Develops first line of defense controls, Risk programs and framework for line of business or staff agency. Oversees the implementation and maintenance of the governance framework to include internal and external

• Manages the development of quality standards, operating policies, and procedures and directs implementation of approved changes

• Identifies Risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements

• Partners with Senior Leaders in Audit, Compliance and Risk Management to provide input on control designs that address strategic, operational, financial and regulatory Risks

• Responsible for the governance, administration of compliance and operational documents and operating procedures

• Stays current of regulatory environment and new developments; Develops and recommends action plans for initiatives that have regulatory impact

• Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business Risk control program and results

• Keeps direct Senior Management apprised of changes and developments

• Establishes and monitors key performance and Risk indicators/metrics for line of business or staff agency to assist with the early identification of Risk trends as first line of defense

• Leads a team of professionals who perform overall assessments of operational Risks and controls, and conduct testing and analyses to identify, validate, and manage emerging Risk exposures

• Implements second line of defense Risk management programs in accordance with established roles and responsibilities therein

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

Minimum Experience:

• 10 years of experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required

• 6 years of people leadership experience in building, managing and/or developing high-performing teams required

• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required

• Executive-level business acumen in the areas of business operations, industry practices and emerging trends required

• Strong knowledge of industry-related regulatory requirements, and operational risk concepts.

• Demonstrated ability to successfully navigate and operate across multiple levels of an organization required

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA

What sets you apart:

• 5+ Years of Fraud and Claims Operations experience

• Experience working across a complex Financial Institution

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $188,330 - $338,990

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are looking for a skilled Risk Analyst Lead - Bank with a strong background in Authentication Programs and expertise in bank authentication tools, solutions, and best practices. The ideal candidate will have in-depth knowledge of laws, rules, and regulations, along with experience in Operational Risk Programs and SLOD risk. If you have a proven track record of independently leading projects and delivering detailed meeting materials to executive leadership, we want to connect with you!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Identifies and seeks key partners across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.

• Presents findings and recommendations to various levels of leadership.

• Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.

• Develops process and procedures for successful implementation of new risk policies, practices, appetites and solutions to ensure comprehensive understanding and management of risks according to industry standard process.

• Develops strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies experienced knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Leads, assembles and facilitates cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

• Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.

• Formulates and reviews stress test plans for a line of business or the enterprise.

• Evaluates results, and frames contingency plans in partnership with key business partners.

• Crafts key communications to be delivered to executives and board members.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or a related field or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area.

• Or advanced degree/designation in Risk Management, Business, Finance, or other field relevant to risk management and 6 years of work experience in a field relevant to risk management.

• Detailed risk management experience in a complex institution and/or highly matrixed environment.

• Proven experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and advising work with both internal and external partners in a highly collaborative environment.

• Proven critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include proven track record to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Detailed knowledge of Microsoft Office products including Excel and PowerPoint.

• Knowledge of federal regulation 12 CFR Part 30, including Appendices A and D and with federal supervisory guidance, to include:

• OCC Documents: Large Bank Supervision Handbook; OCC Safety and Soundness Handbooks - Internal Controls, Corporate & Risk Governance, Retail Lending; and key OCC bulletins - Model Risk Governance, Model Risk Management, New Products and Services Risk Management, Third Party Risk Management, Technology Risk Management, Stress Testing, and Operational Risk

• Federal Reserve Documents: Consolidated Supervision Framework for Large Financial Institutions; Federal Reserve Board Bank Holding Company Supervision Manual

• FFIEC Manuals and Handbooks to include: Banking, General understanding of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; BSA/AML; and UDAP/UDAAP

• *Laws and Regulations for illustrative purposes. Roles would need an understanding of all federal and state laws and regulatory guidance applicable to the organization and responsibilities of the role.

What sets you apart:

• 5+ Years Fraud Risk Experience

• Experience coordinating across lines of business and influencing risk decisions

• Knowledge of Authentication Programs including laws, rules, regulations

• Knowledge of Industry Best Practices for Authentication Programs

• Knowledge and experience in Bank Authentication tools and solutions

• Experience coordinating across lines of business and influencing risk decisions

• Experience with OCC Heightened Standards and implementation of these expectations across large banks as part of a Risk Governance Framework

• Experience with development risk management frameworks and key components including risk appetite metrics, key risk indicators, operational losses, stress testing and scenario analysis

• Experience defining and setting risk appetite approaches and limit methodologies.

• Consistent record to lead projects successfully with minimal direction.

• Experience preparing and delivering accurate and concise meeting materials for senior leadership and regulatory audiences

• Validated understanding and experience in leading and/or performing core Operational Risk Programs (e.g., RCSA, Issues Management, Metrics, Issues Management).

• Critical thinking ability and ability to understand risk management principles.

• Industry certifications such as ABA, CFE, ACAMS are desired but not required

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Leads implementation of the first line of defense Risk management program for a line of business or staff agency. Develops the first line of defense framework to ensure Risk data is captured to develop Risk mitigation strategies and controls. Engages and partners with the Chief Risk Office and provides leadership and direction to ensure processes and procedures are in place to effectively monitor and manage Risk. Ensures there is consistency in the aggregation of identifying and managing existing and emerging Risks that stem from business activities and ensure Risks associated with business activities are effectively identified, measured, monitored, and controlled.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Develops first line of defense controls, Risk programs and framework for line of business or staff agency. Oversees the implementation and maintenance of the governance framework to include internal and external

• Manages the development of quality standards, operating policies, and procedures and directs implementation of approved changes

• Identifies Risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements

• Partners with Senior Leaders in Audit, Compliance and Risk Management to provide input on control designs that address strategic, operational, financial and regulatory Risks

• Responsible for the governance, administration of compliance and operational documents and operating procedures

• Stays current of regulatory environment and new developments; Develops and recommends action plans for initiatives that have regulatory impact

• Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business Risk control program and results

• Keeps direct Senior Management apprised of changes and developments

• Establishes and monitors key performance and Risk indicators/metrics for line of business or staff agency to assist with the early identification of Risk trends as first line of defense

• Leads a team of professionals who perform overall assessments of operational Risks and controls, and conduct testing and analyses to identify, validate, and manage emerging Risk exposures

• Implements second line of defense Risk management programs in accordance with established roles and responsibilities therein

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

Minimum Experience:

• 10 years of experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required

• 6 years of people leadership experience in building, managing and/or developing high-performing teams required

• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required

• Executive-level business acumen in the areas of business operations, industry practices and emerging trends required

• Strong knowledge of industry-related regulatory requirements, and operational risk concepts.

• Demonstrated ability to successfully navigate and operate across multiple levels of an organization required

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA

What sets you apart:

• 5+ Years of Fraud and Claims Operations experience

• Experience working across a complex Financial Institution

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $188,330 - $338,990

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are looking for a skilled Risk Analyst Lead - Bank with a strong background in Authentication Programs and expertise in bank authentication tools, solutions, and best practices. The ideal candidate will have in-depth knowledge of laws, rules, and regulations, along with experience in Operational Risk Programs and SLOD risk. If you have a proven track record of independently leading projects and delivering detailed meeting materials to executive leadership, we want to connect with you!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Identifies and seeks key partners across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.

• Presents findings and recommendations to various levels of leadership.

• Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.

• Develops process and procedures for successful implementation of new risk policies, practices, appetites and solutions to ensure comprehensive understanding and management of risks according to industry standard process.

• Develops strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies experienced knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Leads, assembles and facilitates cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

• Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.

• Formulates and reviews stress test plans for a line of business or the enterprise.

• Evaluates results, and frames contingency plans in partnership with key business partners.

• Crafts key communications to be delivered to executives and board members.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or a related field or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area.

• Or advanced degree/designation in Risk Management, Business, Finance, or other field relevant to risk management and 6 years of work experience in a field relevant to risk management.

• Detailed risk management experience in a complex institution and/or highly matrixed environment.

• Proven experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and advising work with both internal and external partners in a highly collaborative environment.

• Proven critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include proven track record to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Detailed knowledge of Microsoft Office products including Excel and PowerPoint.

• Knowledge of federal regulation 12 CFR Part 30, including Appendices A and D and with federal supervisory guidance, to include:

• OCC Documents: Large Bank Supervision Handbook; OCC Safety and Soundness Handbooks - Internal Controls, Corporate & Risk Governance, Retail Lending; and key OCC bulletins - Model Risk Governance, Model Risk Management, New Products and Services Risk Management, Third Party Risk Management, Technology Risk Management, Stress Testing, and Operational Risk

• Federal Reserve Documents: Consolidated Supervision Framework for Large Financial Institutions; Federal Reserve Board Bank Holding Company Supervision Manual

• FFIEC Manuals and Handbooks to include: Banking, General understanding of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; BSA/AML; and UDAP/UDAAP

• *Laws and Regulations for illustrative purposes. Roles would need an understanding of all federal and state laws and regulatory guidance applicable to the organization and responsibilities of the role.

What sets you apart:

• 5+ Years Fraud Risk Experience

• Experience coordinating across lines of business and influencing risk decisions

• Knowledge of Authentication Programs including laws, rules, regulations

• Knowledge of Industry Best Practices for Authentication Programs

• Knowledge and experience in Bank Authentication tools and solutions

• Experience coordinating across lines of business and influencing risk decisions

• Experience with OCC Heightened Standards and implementation of these expectations across large banks as part of a Risk Governance Framework

• Experience with development risk management frameworks and key components including risk appetite metrics, key risk indicators, operational losses, stress testing and scenario analysis

• Experience defining and setting risk appetite approaches and limit methodologies.

• Consistent record to lead projects successfully with minimal direction.

• Experience preparing and delivering accurate and concise meeting materials for senior leadership and regulatory audiences

• Validated understanding and experience in leading and/or performing core Operational Risk Programs (e.g., RCSA, Issues Management, Metrics, Issues Management).

• Critical thinking ability and ability to understand risk management principles.

• Industry certifications such as ABA, CFE, ACAMS are desired but not required

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Leads implementation of the first line of defense Risk management program for a line of business or staff agency. Develops the first line of defense framework to ensure Risk data is captured to develop Risk mitigation strategies and controls. Engages and partners with the Chief Risk Office and provides leadership and direction to ensure processes and procedures are in place to effectively monitor and manage Risk. Ensures there is consistency in the aggregation of identifying and managing existing and emerging Risks that stem from business activities and ensure Risks associated with business activities are effectively identified, measured, monitored, and controlled.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Develops first line of defense controls, Risk programs and framework for line of business or staff agency. Oversees the implementation and maintenance of the governance framework to include internal and external

• Manages the development of quality standards, operating policies, and procedures and directs implementation of approved changes

• Identifies Risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements

• Partners with Senior Leaders in Audit, Compliance and Risk Management to provide input on control designs that address strategic, operational, financial and regulatory Risks

• Responsible for the governance, administration of compliance and operational documents and operating procedures

• Stays current of regulatory environment and new developments; Develops and recommends action plans for initiatives that have regulatory impact

• Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business Risk control program and results

• Keeps direct Senior Management apprised of changes and developments

• Establishes and monitors key performance and Risk indicators/metrics for line of business or staff agency to assist with the early identification of Risk trends as first line of defense

• Leads a team of professionals who perform overall assessments of operational Risks and controls, and conduct testing and analyses to identify, validate, and manage emerging Risk exposures

• Implements second line of defense Risk management programs in accordance with established roles and responsibilities therein

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

Minimum Experience:

• 10 years of experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required

• 6 years of people leadership experience in building, managing and/or developing high-performing teams required

• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required

• Executive-level business acumen in the areas of business operations, industry practices and emerging trends required

• Strong knowledge of industry-related regulatory requirements, and operational risk concepts.

• Demonstrated ability to successfully navigate and operate across multiple levels of an organization required

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA

What sets you apart:

• 5+ Years of Fraud and Claims Operations experience

• Experience working across a complex Financial Institution

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $188,330 - $338,990

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are looking for a skilled Risk Analyst Lead - Bank with a strong background in Authentication Programs and expertise in bank authentication tools, solutions, and best practices. The ideal candidate will have in-depth knowledge of laws, rules, and regulations, along with experience in Operational Risk Programs and SLOD risk. If you have a proven track record of independently leading projects and delivering detailed meeting materials to executive leadership, we want to connect with you!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Identifies and seeks key partners across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.

• Presents findings and recommendations to various levels of leadership.

• Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.

• Develops process and procedures for successful implementation of new risk policies, practices, appetites and solutions to ensure comprehensive understanding and management of risks according to industry standard process.

• Develops strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies experienced knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Leads, assembles and facilitates cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

• Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.

• Formulates and reviews stress test plans for a line of business or the enterprise.

• Evaluates results, and frames contingency plans in partnership with key business partners.

• Crafts key communications to be delivered to executives and board members.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or a related field or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area.

• Or advanced degree/designation in Risk Management, Business, Finance, or other field relevant to risk management and 6 years of work experience in a field relevant to risk management.

• Detailed risk management experience in a complex institution and/or highly matrixed environment.

• Proven experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and advising work with both internal and external partners in a highly collaborative environment.

• Proven critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include proven track record to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Detailed knowledge of Microsoft Office products including Excel and PowerPoint.

• Knowledge of federal regulation 12 CFR Part 30, including Appendices A and D and with federal supervisory guidance, to include:

• OCC Documents: Large Bank Supervision Handbook; OCC Safety and Soundness Handbooks - Internal Controls, Corporate & Risk Governance, Retail Lending; and key OCC bulletins - Model Risk Governance, Model Risk Management, New Products and Services Risk Management, Third Party Risk Management, Technology Risk Management, Stress Testing, and Operational Risk

• Federal Reserve Documents: Consolidated Supervision Framework for Large Financial Institutions; Federal Reserve Board Bank Holding Company Supervision Manual

• FFIEC Manuals and Handbooks to include: Banking, General understanding of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; BSA/AML; and UDAP/UDAAP

• *Laws and Regulations for illustrative purposes. Roles would need an understanding of all federal and state laws and regulatory guidance applicable to the organization and responsibilities of the role.

What sets you apart:

• 5+ Years Fraud Risk Experience

• Experience coordinating across lines of business and influencing risk decisions

• Knowledge of Authentication Programs including laws, rules, regulations

• Knowledge of Industry Best Practices for Authentication Programs

• Knowledge and experience in Bank Authentication tools and solutions

• Experience coordinating across lines of business and influencing risk decisions

• Experience with OCC Heightened Standards and implementation of these expectations across large banks as part of a Risk Governance Framework

• Experience with development risk management frameworks and key components including risk appetite metrics, key risk indicators, operational losses, stress testing and scenario analysis

• Experience defining and setting risk appetite approaches and limit methodologies.

• Consistent record to lead projects successfully with minimal direction.

• Experience preparing and delivering accurate and concise meeting materials for senior leadership and regulatory audiences

• Validated understanding and experience in leading and/or performing core Operational Risk Programs (e.g., RCSA, Issues Management, Metrics, Issues Management).

• Critical thinking ability and ability to understand risk management principles.

• Industry certifications such as ABA, CFE, ACAMS are desired but not required

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Leads implementation of the first line of defense Risk management program for a line of business or staff agency. Develops the first line of defense framework to ensure Risk data is captured to develop Risk mitigation strategies and controls. Engages and partners with the Chief Risk Office and provides leadership and direction to ensure processes and procedures are in place to effectively monitor and manage Risk. Ensures there is consistency in the aggregation of identifying and managing existing and emerging Risks that stem from business activities and ensure Risks associated with business activities are effectively identified, measured, monitored, and controlled.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Develops first line of defense controls, Risk programs and framework for line of business or staff agency. Oversees the implementation and maintenance of the governance framework to include internal and external

• Manages the development of quality standards, operating policies, and procedures and directs implementation of approved changes

• Identifies Risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements

• Partners with Senior Leaders in Audit, Compliance and Risk Management to provide input on control designs that address strategic, operational, financial and regulatory Risks

• Responsible for the governance, administration of compliance and operational documents and operating procedures

• Stays current of regulatory environment and new developments; Develops and recommends action plans for initiatives that have regulatory impact

• Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business Risk control program and results

• Keeps direct Senior Management apprised of changes and developments

• Establishes and monitors key performance and Risk indicators/metrics for line of business or staff agency to assist with the early identification of Risk trends as first line of defense

• Leads a team of professionals who perform overall assessments of operational Risks and controls, and conduct testing and analyses to identify, validate, and manage emerging Risk exposures

• Implements second line of defense Risk management programs in accordance with established roles and responsibilities therein

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

Minimum Experience:

• 10 years of experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required

• 6 years of people leadership experience in building, managing and/or developing high-performing teams required

• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required

• Executive-level business acumen in the areas of business operations, industry practices and emerging trends required

• Strong knowledge of industry-related regulatory requirements, and operational risk concepts.

• Demonstrated ability to successfully navigate and operate across multiple levels of an organization required

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA

What sets you apart:

• 5+ Years of Fraud and Claims Operations experience

• Experience working across a complex Financial Institution

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $188,330 - $338,990

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Leads implementation of the first line of defense Risk management program for a line of business or staff agency. Develops the first line of defense framework to ensure Risk data is captured to develop Risk mitigation strategies and controls. Engages and partners with the Chief Risk Office and provides leadership and direction to ensure processes and procedures are in place to effectively monitor and manage Risk. Ensures there is consistency in the aggregation of identifying and managing existing and emerging Risks that stem from business activities and ensure Risks associated with business activities are effectively identified, measured, monitored, and controlled.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Develops first line of defense controls, Risk programs and framework for line of business or staff agency. Oversees the implementation and maintenance of the governance framework to include internal and external

• Manages the development of quality standards, operating policies, and procedures and directs implementation of approved changes

• Identifies Risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements

• Partners with Senior Leaders in Audit, Compliance and Risk Management to provide input on control designs that address strategic, operational, financial and regulatory Risks

• Responsible for the governance, administration of compliance and operational documents and operating procedures

• Stays current of regulatory environment and new developments; Develops and recommends action plans for initiatives that have regulatory impact

• Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business Risk control program and results

• Keeps direct Senior Management apprised of changes and developments

• Establishes and monitors key performance and Risk indicators/metrics for line of business or staff agency to assist with the early identification of Risk trends as first line of defense

• Leads a team of professionals who perform overall assessments of operational Risks and controls, and conduct testing and analyses to identify, validate, and manage emerging Risk exposures

• Implements second line of defense Risk management programs in accordance with established roles and responsibilities therein

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

Minimum Experience:

• 10 years of experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required

• 6 years of people leadership experience in building, managing and/or developing high-performing teams required

• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required

• Executive-level business acumen in the areas of business operations, industry practices and emerging trends required

• Strong knowledge of industry-related regulatory requirements, and operational risk concepts.

• Demonstrated ability to successfully navigate and operate across multiple levels of an organization required

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA

What sets you apart:

• 5+ Years of Fraud and Claims Operations experience

• Experience working across a complex Financial Institution

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $188,330 - $338,990

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are looking for a skilled Risk Analyst Lead - Bank with a strong background in Authentication Programs and expertise in bank authentication tools, solutions, and best practices. The ideal candidate will have in-depth knowledge of laws, rules, and regulations, along with experience in Operational Risk Programs and SLOD risk. If you have a proven track record of independently leading projects and delivering detailed meeting materials to executive leadership, we want to connect with you!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Identifies and seeks key partners across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.

• Presents findings and recommendations to various levels of leadership.

• Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.

• Develops process and procedures for successful implementation of new risk policies, practices, appetites and solutions to ensure comprehensive understanding and management of risks according to industry standard process.

• Develops strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies experienced knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Leads, assembles and facilitates cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

• Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.

• Formulates and reviews stress test plans for a line of business or the enterprise.

• Evaluates results, and frames contingency plans in partnership with key business partners.

• Crafts key communications to be delivered to executives and board members.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or a related field or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area.

• Or advanced degree/designation in Risk Management, Business, Finance, or other field relevant to risk management and 6 years of work experience in a field relevant to risk management.

• Detailed risk management experience in a complex institution and/or highly matrixed environment.

• Proven experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and advising work with both internal and external partners in a highly collaborative environment.

• Proven critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include proven track record to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Detailed knowledge of Microsoft Office products including Excel and PowerPoint.

• Knowledge of federal regulation 12 CFR Part 30, including Appendices A and D and with federal supervisory guidance, to include:

• OCC Documents: Large Bank Supervision Handbook; OCC Safety and Soundness Handbooks - Internal Controls, Corporate & Risk Governance, Retail Lending; and key OCC bulletins - Model Risk Governance, Model Risk Management, New Products and Services Risk Management, Third Party Risk Management, Technology Risk Management, Stress Testing, and Operational Risk

• Federal Reserve Documents: Consolidated Supervision Framework for Large Financial Institutions; Federal Reserve Board Bank Holding Company Supervision Manual

• FFIEC Manuals and Handbooks to include: Banking, General understanding of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; BSA/AML; and UDAP/UDAAP

• *Laws and Regulations for illustrative purposes. Roles would need an understanding of all federal and state laws and regulatory guidance applicable to the organization and responsibilities of the role.

What sets you apart:

• 5+ Years Fraud Risk Experience

• Experience coordinating across lines of business and influencing risk decisions

• Knowledge of Authentication Programs including laws, rules, regulations

• Knowledge of Industry Best Practices for Authentication Programs

• Knowledge and experience in Bank Authentication tools and solutions

• Experience coordinating across lines of business and influencing risk decisions

• Experience with OCC Heightened Standards and implementation of these expectations across large banks as part of a Risk Governance Framework

• Experience with development risk management frameworks and key components including risk appetite metrics, key risk indicators, operational losses, stress testing and scenario analysis

• Experience defining and setting risk appetite approaches and limit methodologies.

• Consistent record to lead projects successfully with minimal direction.

• Experience preparing and delivering accurate and concise meeting materials for senior leadership and regulatory audiences

• Validated understanding and experience in leading and/or performing core Operational Risk Programs (e.g., RCSA, Issues Management, Metrics, Issues Management).

• Critical thinking ability and ability to understand risk management principles.

• Industry certifications such as ABA, CFE, ACAMS are desired but not required

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are looking for a skilled Risk Analyst Lead - Bank with a strong background in Authentication Programs and expertise in bank authentication tools, solutions, and best practices. The ideal candidate will have in-depth knowledge of laws, rules, and regulations, along with experience in Operational Risk Programs and SLOD risk. If you have a proven track record of independently leading projects and delivering detailed meeting materials to executive leadership, we want to connect with you!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Identifies and seeks key partners across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.

• Presents findings and recommendations to various levels of leadership.

• Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.

• Develops process and procedures for successful implementation of new risk policies, practices, appetites and solutions to ensure comprehensive understanding and management of risks according to industry standard process.

• Develops strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies experienced knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Leads, assembles and facilitates cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

• Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.

• Formulates and reviews stress test plans for a line of business or the enterprise.

• Evaluates results, and frames contingency plans in partnership with key business partners.

• Crafts key communications to be delivered to executives and board members.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or a related field or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area.

• Or advanced degree/designation in Risk Management, Business, Finance, or other field relevant to risk management and 6 years of work experience in a field relevant to risk management.

• Detailed risk management experience in a complex institution and/or highly matrixed environment.

• Proven experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and advising work with both internal and external partners in a highly collaborative environment.

• Proven critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include proven track record to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Detailed knowledge of Microsoft Office products including Excel and PowerPoint.

• Knowledge of federal regulation 12 CFR Part 30, including Appendices A and D and with federal supervisory guidance, to include:

• OCC Documents: Large Bank Supervision Handbook; OCC Safety and Soundness Handbooks - Internal Controls, Corporate & Risk Governance, Retail Lending; and key OCC bulletins - Model Risk Governance, Model Risk Management, New Products and Services Risk Management, Third Party Risk Management, Technology Risk Management, Stress Testing, and Operational Risk

• Federal Reserve Documents: Consolidated Supervision Framework for Large Financial Institutions; Federal Reserve Board Bank Holding Company Supervision Manual

• FFIEC Manuals and Handbooks to include: Banking, General understanding of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; BSA/AML; and UDAP/UDAAP

• *Laws and Regulations for illustrative purposes. Roles would need an understanding of all federal and state laws and regulatory guidance applicable to the organization and responsibilities of the role.

What sets you apart:

• 5+ Years Fraud Risk Experience

• Experience coordinating across lines of business and influencing risk decisions

• Knowledge of Authentication Programs including laws, rules, regulations

• Knowledge of Industry Best Practices for Authentication Programs

• Knowledge and experience in Bank Authentication tools and solutions

• Experience coordinating across lines of business and influencing risk decisions

• Experience with OCC Heightened Standards and implementation of these expectations across large banks as part of a Risk Governance Framework

• Experience with development risk management frameworks and key components including risk appetite metrics, key risk indicators, operational losses, stress testing and scenario analysis

• Experience defining and setting risk appetite approaches and limit methodologies.

• Consistent record to lead projects successfully with minimal direction.

• Experience preparing and delivering accurate and concise meeting materials for senior leadership and regulatory audiences

• Validated understanding and experience in leading and/or performing core Operational Risk Programs (e.g., RCSA, Issues Management, Metrics, Issues Management).

• Critical thinking ability and ability to understand risk management principles.

• Industry certifications such as ABA, CFE, ACAMS are desired but not required

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are looking for a skilled Risk Analyst Lead - Bank with a strong background in Authentication Programs and expertise in bank authentication tools, solutions, and best practices. The ideal candidate will have in-depth knowledge of laws, rules, and regulations, along with experience in Operational Risk Programs and SLOD risk. If you have a proven track record of independently leading projects and delivering detailed meeting materials to executive leadership, we want to connect with you!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Identifies and seeks key partners across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.

• Presents findings and recommendations to various levels of leadership.

• Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.

• Develops process and procedures for successful implementation of new risk policies, practices, appetites and solutions to ensure comprehensive understanding and management of risks according to industry standard process.

• Develops strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies experienced knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Leads, assembles and facilitates cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

• Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.

• Formulates and reviews stress test plans for a line of business or the enterprise.

• Evaluates results, and frames contingency plans in partnership with key business partners.

• Crafts key communications to be delivered to executives and board members.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or a related field or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area.

• Or advanced degree/designation in Risk Management, Business, Finance, or other field relevant to risk management and 6 years of work experience in a field relevant to risk management.

• Detailed risk management experience in a complex institution and/or highly matrixed environment.

• Proven experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and advising work with both internal and external partners in a highly collaborative environment.

• Proven critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include proven track record to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Detailed knowledge of Microsoft Office products including Excel and PowerPoint.

• Knowledge of federal regulation 12 CFR Part 30, including Appendices A and D and with federal supervisory guidance, to include:

• OCC Documents: Large Bank Supervision Handbook; OCC Safety and Soundness Handbooks - Internal Controls, Corporate & Risk Governance, Retail Lending; and key OCC bulletins - Model Risk Governance, Model Risk Management, New Products and Services Risk Management, Third Party Risk Management, Technology Risk Management, Stress Testing, and Operational Risk

• Federal Reserve Documents: Consolidated Supervision Framework for Large Financial Institutions; Federal Reserve Board Bank Holding Company Supervision Manual

• FFIEC Manuals and Handbooks to include: Banking, General understanding of federal laws, rules, and regulations, to include: CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; BSA/AML; and UDAP/UDAAP

• *Laws and Regulations for illustrative purposes. Roles would need an understanding of all federal and state laws and regulatory guidance applicable to the organization and responsibilities of the role.

What sets you apart:

• 5+ Years Fraud Risk Experience

• Experience coordinating across lines of business and influencing risk decisions

• Knowledge of Authentication Programs including laws, rules, regulations

• Knowledge of Industry Best Practices for Authentication Programs

• Knowledge and experience in Bank Authentication tools and solutions

• Experience coordinating across lines of business and influencing risk decisions

• Experience with OCC Heightened Standards and implementation of these expectations across large banks as part of a Risk Governance Framework

• Experience with development risk management frameworks and key components including risk appetite metrics, key risk indicators, operational losses, stress testing and scenario analysis

• Experience defining and setting risk appetite approaches and limit methodologies.

• Consistent record to lead projects successfully with minimal direction.

• Experience preparing and delivering accurate and concise meeting materials for senior leadership and regulatory audiences

• Validated understanding and experience in leading and/or performing core Operational Risk Programs (e.g., RCSA, Issues Management, Metrics, Issues Management).

• Critical thinking ability and ability to understand risk management principles.

• Industry certifications such as ABA, CFE, ACAMS are desired but not required

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Manager, Claims Operations to lead a team of Auto Adjusters. This team will handle Moderate to Complex level Auto Non-Injury, total loss and PD claims.

In this role you will lead auto claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Implement process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in Phoenix, AZ . Relocation assistance is not available for this position.

What you'll do:

• Inspect and review quality of claim files and provide feedback to employees as appropriate.

• Responsible for ongoing coaching and drive awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.

• Proactively find opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners

• Create conditions for success removes obstacles, leads and champions change.

• Achieve optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.

• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.

• Handle escalations and make appropriate decisions based on the policy.

• Facilitate and guide employees through skill identification and developing for career progression, support projects by serving as a subject matter expert.

• Hire, develop, and coach claims employees for results delivery.

• Consistently coach employees on claims handling and find opportunities to improve overall process and engagement.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10

• 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.

• 2 years of direct team lead, supervisory or management experience.

• Experience using and interpreting data to make decisions.

• Demonstrated leadership, initiative, customer service and/or claims handling skills.

• Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.

What sets you apart:

• Current or previous experience as a Claims Manager/Supervisor

• Experience handling complex non-Injury auto coverage and liability issues

• Experience handling Auto total loss claims

• Experience handling physical damage claims

• Strong experience coaching and developing claims adjusters to meet organizational and development goals

• Master's Degree and/or CPCU designation

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $178.480.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Leads implementation of the first line of defense Risk management program for a line of business or staff agency. Develops the first line of defense framework to ensure Risk data is captured to develop Risk mitigation strategies and controls. Engages and partners with the Chief Risk Office and provides leadership and direction to ensure processes and procedures are in place to effectively monitor and manage Risk. Ensures there is consistency in the aggregation of identifying and managing existing and emerging Risks that stem from business activities and ensure Risks associated with business activities are effectively identified, measured, monitored, and controlled.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Develops first line of defense controls, Risk programs and framework for line of business or staff agency. Oversees the implementation and maintenance of the governance framework to include internal and external

• Manages the development of quality standards, operating policies, and procedures and directs implementation of approved changes

• Identifies Risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements

• Partners with Senior Leaders in Audit, Compliance and Risk Management to provide input on control designs that address strategic, operational, financial and regulatory Risks

• Responsible for the governance, administration of compliance and operational documents and operating procedures

• Stays current of regulatory environment and new developments; Develops and recommends action plans for initiatives that have regulatory impact

• Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business Risk control program and results

• Keeps direct Senior Management apprised of changes and developments

• Establishes and monitors key performance and Risk indicators/metrics for line of business or staff agency to assist with the early identification of Risk trends as first line of defense

• Leads a team of professionals who perform overall assessments of operational Risks and controls, and conduct testing and analyses to identify, validate, and manage emerging Risk exposures

• Implements second line of defense Risk management programs in accordance with established roles and responsibilities therein

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

Minimum Education:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

Minimum Experience:

• 10 years of experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required

• 6 years of people leadership experience in building, managing and/or developing high-performing teams required

• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required

• Executive-level business acumen in the areas of business operations, industry practices and emerging trends required

• Strong knowledge of industry-related regulatory requirements, and operational risk concepts.

• Demonstrated ability to successfully navigate and operate across multiple levels of an organization required

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA

What sets you apart:

• 5+ Years of Fraud and Claims Operations experience

• Experience working across a complex Financial Institution

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $188,330 - $338,990

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Property General Adjuster, you will work within defined guidelines and framework to investigate, evaluate, negotiate and settle the highest complexity property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.

This is a field-based role and the desire candidate should live in the states of Montana . Also, candidate needs to live withing 1 hour of a major airport. Candidates currently living in this location or willing to self-relocate are encouraged to apply.

What you'll do:

• Manages assigned claims caseload comprised of claims with highest complexity damages that require considerable knowledge and understanding of claims coverage.

• Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Extensive evaluation for highly complex claims, involving lengthy research and determination of settlement. Proactively identifies and engages in additional confirmation of potential discrepancies resulting from research involving complicated situations.

• Serves as a resource for less experience staff on complicated claim situations.

• Determines coverage through analyzing extensive information involving highly complex policy terms, including claim resolution.

• Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.

• Determines and negotiates highly complex settlement. Makes recommendations to management for settlement amounts outside of authority limits.

• Maintains accurate and current claim file with critical documentation throughout the claims process for highly complex.

• Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims.

• Serves as a subject matter expert for claims handling.

• Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may require deployment travel during designated CATs.

• Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.

• May require travel to resolve claims and conduct in-person inspections.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 4 years' relevant property claims adjusting experience that includes writing estimates of moderate-highly complex claims and field adjusting experience.

• 2 years' experience handling dwelling claims.

• Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.

• Proficient knowledge of Xactimate or similar estimating platform. Expert knowledge estimating losses of moderate complexity.

• Advanced knowledge of property claims contracts and interpretation of case law.

• Proficient knowledge of residential construction.

• Demonstrated negotiation, investigation, communication and conflict resolution skills.

• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

Physical Demand Requirements:

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

• May require the ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

What sets you apart:

• General Adjuster experience with a Standard Insurance Carrier

• 5+ years of Property field adjuster experience handling large loss, heavy structure claims and ALE management

• 5+ years of experience handling dwelling claims in the field

• Xactimate Level 1 and/or Level 2 certification

• Insurance Industry designations such as CPCU, AIC, SCLA, AINS

• Currently hold an active P&C Adjuster License

• Currently reside or able to self-relocate to the state of Montana.

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered vital to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

The actual salary for this role may vary by location. The salary range for this position is: $81,770.00 - $156,29.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Decision Science Analyst Mid-Level for Brand Marketing. In this role you will provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX, Plano TX, Charlotte NC, Tampa FL, Phoenix AZ, or Colorado Springs CO.

Relocation assistance is not available for this position.

What you'll do:

• Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.

• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.

• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.

• Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper-level management.

• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.

• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance).

• Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

What sets you apart:

• Experience supporting business analytics function in marketing.

• Knowledge of building sophisticated reports that support business outcomes.

• Proven experience designing marketing tests in complex environment.

• Demonstrated knowledge deriving insights that drive media mix optimizations using Marketing Mix Models, Multi-Touch Attribution, and other analytics tools.

• Experience in communicating with business teams to drive adoption of insights.

• US military experience thorough military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00- $172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Decision Science Analyst Senior for Brand Marketing. In this role you will help provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX, Plano TX, Charlotte NC, Tampa FL, Phoenix AZ, or Colorado Springs CO.

Relocation assistance is not available for this position.

What you'll do:

• Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.

• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy.

• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.

• Translates recommendation into communication materials to effectively present to various levels of management.

• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.

• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy.

• Provides subject matter expertise in operationalizing recommendations.

• Remains informed on current data and analytics trends, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data)

• Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of data & analytics experience OR a minimum of 4 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 6 years combined experience OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

• Demonstrates advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

• Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

What sets you apart:

• Demonstrated ability supporting business analytics function in marketing.

• Proven knowledge in working with marketing agencies to identify and drive marketing performance KPIs.

• Solid years of experience in building and leveraging marketing models MTA, MMM, Marched market test, Brand lift studies.

• Ability to support marketing optimization function for large marketing budgets.

• Knowledge in leading discussion with business owners to drive business outcomes leveraging data driven insights.

• Experience working with large cross functional teams in a fast-paced organization.

• Exposure to the latest AI technologies, hyper scalar platforms.

• US military experience through military service or military spouse/domestic partners.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130.00 - $208,580.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking dedicated SIU case managers, within defined guidelines and framework, to evaluate and conclude claims identified by SIU Investigators as having elements of fraud or an intentional act. You will investigate unusual, questionable, or suspicious claims or underwriting activity.

This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

*This posting will be used to fill more than one position.

What you'll do:

• Reviews investigative findings of claims identified as having confirmed elements of fraud, concealment, misrepresentation, or intentional act by evaluating the evidence to determine transfer or appropriation of claims disposition. Communicates results of review to members, claimants, Departments of Insurance, and law enforcement as applicable.

• Leads, guides, and directs investigative activities such as additional contacts, statements, etc. to take appropriate action for identified claims.

• May complete investigative leads, contacting local law enforcement, fire departments, etc. to gather additional information as needed.

• Serves as the adjuster of record on transferred claims.

• Applies knowledge of regulatory requirements necessary to act on claims.

• Assists with developing and implementing proactive investigative strategies, training, and communications.

• Writes complex coverage and denial letters in compliance with policy and regulatory requirements.

• Facilitates fraud prevention training.

• Serves as a mentor and SME, responsible for training team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma OR General Equivalency Diploma.

• 4 years of P&C SIU experience or adjusting complex claims experience.

• Proven understanding of auto and property insurance contracts, coverage application and insurance litigation process.

• Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.

• Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.

• Proven ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.

• Ability to write reports and document activities and decisions in a case management system.

• Proficiency in understanding the legal aspects of SIU related files.

What sets you apart:

• Active P&C Adjuster's License

• P&C SIU experience

• Related professional designations (e.g. CIFI, CFE, CPCU, etc.) or actively pursuing.

• Completed Bachelor's degree or actively pursuing.

• Strong written and oral communication skills.

• Have the ability to work across multiple time zones.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA