Company Detail

Job Description

Job Description

Job Title: People Team Business Advisor

Location: Corporate

Department: People Team

Pay Band: Sr. Professional

Job Summary:

The People Team Business Advisor (PTBA) provides consulting to people leaders as well as provides support with other needs related to human capital. This position works with the People Team Business Partners and business leaders to advance departmental goals and people strategies.

The PTBA is accountable for supporting the organizational health of assigned business areas, providing 1:1 coaching and guidance, and assisting leaders in thinking through how to appropriately assign and align work and people, how to grow leaders, and how to create an engaged and productive culture.

Principle Duties:

• In collaboration with the People Team Business Partners and functional areas, represent a holistic and integrated People function to the business.

• Provide initial diagnostic level advice to business leaders and know when to engage People Team functional areas as necessary.

• Provide coaching and guidance to leaders and support in the effective prioritization and delivery of an engaging associate experience.

• Use relevant PT metrics, engagement feedback and -on the ground- insights to identify areas of focus. Leverage broad HR knowledge to engage the appropriate solutions and to assist in the development of people leaders.

• Monitor Talent Management system operations and objectives against the execution of workforce plans to ensure plans are aligned with corporate goals, values and competencies

• Consult on and support the delivery of talent management processes (e.g. talent management, succession planning, leadership development)

• Assist in the development of key talent by advising leadership on opportunities such as job rotations, mentoring, special educational experiences, and coaching. Ensure focused and customized development plans and strategies are executed and monitored.

• Working with the People Team Business Partners, collaborate with leaders in the planning, implementation, and monitoring of workforce plans to meet the needs of the business and the strategic intent of the organization.

• Assist the People Team Business Partners with the planning, development and implementation of new or updated organization structures to ensure alignment of business goals while attaining organizational efficiency and effectiveness.

• Understand business areas' work, priorities, interdependencies with other functions, and strategies in order to help support the business' goals.

• Participate in collective bargaining contract agreements and negotiations where appropriate

Essential Functions:

• Thought leadership and credible influencing skills. The ability to be a trusted partner, who can assist in solving business issues by facilitating collaboration amongst others and negotiating the alignment of agendas.

• Ability to develop broad Wawa business acumen and a detailed understanding of the department's business, as well as related touchpoints with other units

• Demonstrated coaching and consulting skills

• High Emotional Intelligence and interpersonal skills

• Demonstrated ability to facilitate and manage change

• Self-motivated with action and results delivery orientation

• Strong written/verbal communication skills and the ability to communicate effectively with all levels of business

• Excellent talent building and leadership coaching skills

• Ability to inspire and motivate others

• Effectively create and leverage internal and external networks

• Ability to work with little or no supervision and handle multiple projects simultaneously

Basic Qualifications:

• 5+ years of business experience in Human Resources, Organization Effectiveness, or another related field.

• Bachelor's degree preferred or equivalent work experience.

• Previous experience managing the business/HR relationship and partnership

• Working knowledge of employment law and its practical application

• Working knowledge of all key HR skill areas (e.g., Talent, Engagement, Compensation, Associate Relations) and the use of those areas to drive business performance

• Experience working in and driving an agile, matrix, or Innovative environment preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

• Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.

• Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.

• Provide direction, motivation, and coaching for associates during the shift.

• Ensure the 24/7 execution of all customer service programs and processes.

• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.

• Complete cash and lottery processes.

• Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.

• Check in vendors.

• Recognize associates and celebrate accomplishments.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Excellent relationship building and leadership skills

• Detail oriented and excellent organizational skills

• Ability to defuse issues using de-escalation and problem solving techniques

• Proven self-starter with demonstrated ability to make decisions

• Ability to learn and utilize the store's technology

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Must have reliable transportation

• Must be at least 18 years old to be considered for this role

• Ability to direct others and prioritize tasks

Basic Qualifications:

• High School Diploma or GED equivalent

• Ability to work 35 - 40 hours per week

• Experience effectively implementing change and demonstrated results in execution

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred

• Experience training, sales building, management of expenses, and food service menu planning

• Experienced in all areas of store operations, including foodservice

• Experience leading, developing and selecting teams preferred

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. The AGM is responsible for ordering goods and scheduling labor. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience. Where applicable, this position will assist the GM with managing the fuel offer.

Principal Duties:

• Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

• Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.

• Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule.

• Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.

• Manage cash and lottery processes.

• Analyze results and trends and prepare action plans to leverage the store's strengths and address areas of opportunity. Ensure the execution of all action plans.

• Build relationships with community partners to connect the store with its community.

• Ensure safety program execution and fulfill the store safety leader role.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Ability to apply critical thinking skills in all situations

• Ability to apply root cause techniques in order to solve problems

• Ability to handle multiple projects simultaneously and independently

• Proven self-starter with demonstrated ability to make decisions

• Understanding of store finances and awareness of impact to business

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Excellent relationship building, interpersonal and leadership skills

• Ability to learn and utilize the store's technology

Basic Qualifications:

• High School Diploma or GED equivalent

• Leadership experience required, leadership experience in a food service environment preferred

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Ability to work 35 - 40 hours per week

• Experience selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses

• Experienced in all areas of store operations, including foodservice

• Experience effectively implementing change and demonstrated results in execution

• Serve Safe Certification

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

• Training

• Ability to relocate as needed preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

• Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

• Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.

• Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.

• Execute food service efficiencies and ensure planograms are utilized and followed.

• Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.

• Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.

• Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.

• Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

• Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.

• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.

• As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Ability to apply critical thinking skills in all situations

• Ability to apply root cause techniques in order to solve problems

• Ability to handle multiple projects simultaneously and independently

• Proven self-starter with demonstrated ability to make decisions

• Understanding of store finances and awareness of impact to business

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Excellent relationship building, interpersonal and leadership skills

• Ability to learn and utilize the store's technology

Basic Qualifications:

• High School Diploma or GED equivalent

• Leadership experience required, leadership experience in a food service environment preferred

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Ability to work 35 - 40 hours per week

• Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses

• Experienced in all areas of store operations, including foodservice

• Experience effectively implementing change and demonstrated results in execution

• Serve Safe Certification

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

• Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. The AGM is responsible for ordering goods and scheduling labor. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience. Where applicable, this position will assist the GM with managing the fuel offer.

Principal Duties:

• Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

• Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.

• Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule.

• Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.

• Manage cash and lottery processes.

• Analyze results and trends and prepare action plans to leverage the store's strengths and address areas of opportunity. Ensure the execution of all action plans.

• Build relationships with community partners to connect the store with its community.

• Ensure safety program execution and fulfill the store safety leader role.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Ability to apply critical thinking skills in all situations

• Ability to apply root cause techniques in order to solve problems

• Ability to handle multiple projects simultaneously and independently

• Proven self-starter with demonstrated ability to make decisions

• Understanding of store finances and awareness of impact to business

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Excellent relationship building, interpersonal and leadership skills

• Ability to learn and utilize the store's technology

Basic Qualifications:

• High School Diploma or GED equivalent

• Leadership experience required, leadership experience in a food service environment preferred

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Ability to work 35 - 40 hours per week

• Experience selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses

• Experienced in all areas of store operations, including foodservice

• Experience effectively implementing change and demonstrated results in execution

• Serve Safe Certification

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

• Training

• Ability to relocate as needed preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The General Manager (GM) is responsible for management of the entire store operation. The GM will lead the management team to ensure execution of organizational objectives, initiatives, and achievement of store and profit goals. Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. Manages the fuel offer where applicable. The GM is responsible for customer and associate satisfaction, brand standards, and profitability. The GM will select, develop and effectively lead a highly engaged team

Principal Duties:

• Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan. Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability. Manage financial plans for the store by reviewing and interpreting financial reports and take appropriate action as required to achieve goals. Ensure execution of all plans.

• Analyze income statement and utilize reports to ensure store's profitability. Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store. Manage cash management procedures.

• Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.

• Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices and programs. Adhere to work designs and implement improvement actions across the store. Manage all safety programs and ensure proper execution and compliance. Report and document all customer and associate incidences in the appropriate time frame. Ensure compliance to all federal and local laws and to all company policies and procedures.

• Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change. Ensure programs are executed according to design, integrated and sustained.

• Ensure a positive shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all customers.

• Responsible for staffing the store appropriately to cover the customer and business demands of a 24/7 business. Proactively identify hiring needs across the store. Share responsibilities for interviewing candidates by following a standard procedure. Consult with store management team in order to make final hiring decisions.

• Allocate resources, prioritize and delegate work, and effectively manage time through efficient scheduling and usage of labor hours

• Allocate appropriate and adequate resources necessary for effective training execution as designed. Validate that all associates are trained to perform their jobs safely, effectively and to provide great customer service. Conduct all aspects of management training. Oversee and monitor the effective training of all associates to ensure proficiency of skills.

• Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment. Value store associates through celebration and recognition.

• Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities). Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.

• Build relationships with community partners to connect the store with its community. Use working knowledge of organization's support structure to develop support network and make business connections. Proactively leverage tools, resources and information throughout the organization.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Excellent analytical, critical thinking and problem solving skills

• Ability to handle multiple projects simultaneously and independently

• Excellent interpersonal skills

• Proven self-starter with demonstrated ability to make decisions

• Excellent leadership skills

• Understanding of store finances and awareness of impact to business

• Availability to work all shifts, weekends, and holidays, based on business needs

• Ability to learn and utilize the store's technology

Basic Qualifications:

• Bachelor's degree in Business or related field preferred

• Experience leading, selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses

• Experience effectively implementing change and demonstrated results in execution

• Experienced in all areas of store operations, including foodservice

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Leadership experience in a fast-paced retail, food service, or fuel environment preferred

• Serve Safe Certification

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

• Ability to relocate as needed preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

Job Title: Team Supervisor

Location: Field

Department: Store Operations

*Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am.

Job Summary: The Team Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position is responsible for ensuring efficient productivity, quality execution and will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

• Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.

• Facilitate flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness.

• Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.

• Provide direction, motivation, and coaching for associates during the shift.

• Prepare and maintain stock levels for all appropriate food service items by day part.

• Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.

• Recognize associates and celebrate accomplishments.

• Enforce Wawa's cash handling and accountability processes and perform manager functions on register.

• Administer check-in of external and internal vendors according to corporate procedures.

• Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Ability to defuse issues using de-escalation and problem solving techniques

• Proven self-starter with demonstrated ability to make decisions

• Excellent relationship building and leadership skills

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Ability to learn and utilize the store's technology

• Must have reliable transportation

• Must be at least 18 years old to be considered for this role

• Ability to direct others and prioritize tasks

Basic Qualifications:

• High School Diploma or GED equivalent

• Ability to work 35 - 40 hours per week

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Experience leading, developing and selecting teams preferred

• Experience training, sales building, management of expenses, and food service menu planning

• Experience effectively implementing change and demonstrated results in execution

• Leadership experience in a fast-paced retail, food service, or fuel environment preferred

• Experienced in all areas of store operations, including foodservice

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

• Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.

• Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.

• Provide direction, motivation, and coaching for associates during the shift.

• Ensure the 24/7 execution of all customer service programs and processes.

• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.

• Complete cash and lottery processes.

• Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.

• Check in vendors.

• Recognize associates and celebrate accomplishments.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Excellent relationship building and leadership skills

• Detail oriented and excellent organizational skills

• Ability to defuse issues using de-escalation and problem solving techniques

• Proven self-starter with demonstrated ability to make decisions

• Ability to learn and utilize the store's technology

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Must have reliable transportation

• Must be at least 18 years old to be considered for this role

• Ability to direct others and prioritize tasks

Basic Qualifications:

• High School Diploma or GED equivalent

• Ability to work 35 - 40 hours per week

• Experience effectively implementing change and demonstrated results in execution

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred

• Experience training, sales building, management of expenses, and food service menu planning

• Experienced in all areas of store operations, including foodservice

• Experience leading, developing and selecting teams preferred

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

• Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.

• Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.

• Provide direction, motivation, and coaching for associates during the shift.

• Ensure the 24/7 execution of all customer service programs and processes.

• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.

• Complete cash and lottery processes.

• Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.

• Check in vendors.

• Recognize associates and celebrate accomplishments.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Excellent relationship building and leadership skills

• Detail oriented and excellent organizational skills

• Ability to defuse issues using de-escalation and problem solving techniques

• Proven self-starter with demonstrated ability to make decisions

• Ability to learn and utilize the store's technology

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Must have reliable transportation

• Must be at least 18 years old to be considered for this role

• Ability to direct others and prioritize tasks

Basic Qualifications:

• High School Diploma or GED equivalent

• Ability to work 35 - 40 hours per week

• Experience effectively implementing change and demonstrated results in execution

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred

• Experience training, sales building, management of expenses, and food service menu planning

• Experienced in all areas of store operations, including foodservice

• Experience leading, developing and selecting teams preferred

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

• Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

• Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.

• Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.

• Execute food service efficiencies and ensure planograms are utilized and followed.

• Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.

• Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.

• Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.

• Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

• Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.

• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.

• As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Ability to apply critical thinking skills in all situations

• Ability to apply root cause techniques in order to solve problems

• Ability to handle multiple projects simultaneously and independently

• Proven self-starter with demonstrated ability to make decisions

• Understanding of store finances and awareness of impact to business

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Excellent relationship building, interpersonal and leadership skills

• Ability to learn and utilize the store's technology

Basic Qualifications:

• High School Diploma or GED equivalent

• Leadership experience required, leadership experience in a food service environment preferred

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Ability to work 35 - 40 hours per week

• Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses

• Experienced in all areas of store operations, including foodservice

• Experience effectively implementing change and demonstrated results in execution

• Serve Safe Certification

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

• Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Principal Duties:

• Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.

• Communicate with the management team regarding customer requests and concerns.

• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.

• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.

• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.

• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.

• Prepare all made to order food and/or beverages according to recipe or customer specifications.

• Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.

• Ensure the proper execution of assigned foodservice and beverage programs and procedures.

• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.

• Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.

• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.

• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).

• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.

• Complete other tasks as assigned by store management.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Good communication skills

• Excellent customer service skills

• Ability to learn FSRA process and procedures and demonstrate on a daily basis

• Ability to work overtime as needed

• Ability to multi-task in fast paced environment

• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.

• Must be at least 16 years old

• Must have reliable transportation

• Must wear slip resistant shoes at all times

• Must be able to tolerate exposure to cleaning products

Basic Qualifications:

• Pursuit of or high school diploma or equivalent, preferred

• Prior food service and/or customer service experience preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The General Manager (GM) is responsible for management of the entire store operation. The GM will lead the management team to ensure execution of organizational objectives, initiatives, and achievement of store and profit goals. Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. Manages the fuel offer where applicable. The GM is responsible for customer and associate satisfaction, brand standards, and profitability. The GM will select, develop and effectively lead a highly engaged team

Principal Duties:

• Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan. Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability. Manage financial plans for the store by reviewing and interpreting financial reports and take appropriate action as required to achieve goals. Ensure execution of all plans.

• Analyze income statement and utilize reports to ensure store's profitability. Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store. Manage cash management procedures.

• Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.

• Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices and programs. Adhere to work designs and implement improvement actions across the store. Manage all safety programs and ensure proper execution and compliance. Report and document all customer and associate incidences in the appropriate time frame. Ensure compliance to all federal and local laws and to all company policies and procedures.

• Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change. Ensure programs are executed according to design, integrated and sustained.

• Ensure a positive shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all customers.

• Responsible for staffing the store appropriately to cover the customer and business demands of a 24/7 business. Proactively identify hiring needs across the store. Share responsibilities for interviewing candidates by following a standard procedure. Consult with store management team in order to make final hiring decisions.

• Allocate resources, prioritize and delegate work, and effectively manage time through efficient scheduling and usage of labor hours

• Allocate appropriate and adequate resources necessary for effective training execution as designed. Validate that all associates are trained to perform their jobs safely, effectively and to provide great customer service. Conduct all aspects of management training. Oversee and monitor the effective training of all associates to ensure proficiency of skills.

• Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment. Value store associates through celebration and recognition.

• Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities). Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.

• Build relationships with community partners to connect the store with its community. Use working knowledge of organization's support structure to develop support network and make business connections. Proactively leverage tools, resources and information throughout the organization.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Excellent analytical, critical thinking and problem solving skills

• Ability to handle multiple projects simultaneously and independently

• Excellent interpersonal skills

• Proven self-starter with demonstrated ability to make decisions

• Excellent leadership skills

• Understanding of store finances and awareness of impact to business

• Availability to work all shifts, weekends, and holidays, based on business needs

• Ability to learn and utilize the store's technology

Basic Qualifications:

• Bachelor's degree in Business or related field preferred

• Experience leading, selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses

• Experience effectively implementing change and demonstrated results in execution

• Experienced in all areas of store operations, including foodservice

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Leadership experience in a fast-paced retail, food service, or fuel environment preferred

• Serve Safe Certification

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

• Ability to relocate as needed preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

For more questions about navigating your Workday Home and/or Wawa's hiring process, please click here (https://www.wawa.com/careers/applicant-help) .

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. The AGM is responsible for ordering goods and scheduling labor. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience. Where applicable, this position will assist the GM with managing the fuel offer.

Principal Duties:

• Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

• Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.

• Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule.

• Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.

• Manage cash and lottery processes.

• Analyze results and trends and prepare action plans to leverage the store's strengths and address areas of opportunity. Ensure the execution of all action plans.

• Build relationships with community partners to connect the store with its community.

• Ensure safety program execution and fulfill the store safety leader role.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Ability to apply critical thinking skills in all situations

• Ability to apply root cause techniques in order to solve problems

• Ability to handle multiple projects simultaneously and independently

• Proven self-starter with demonstrated ability to make decisions

• Understanding of store finances and awareness of impact to business

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Excellent relationship building, interpersonal and leadership skills

• Ability to learn and utilize the store's technology

Basic Qualifications:

• High School Diploma or GED equivalent

• Leadership experience required, leadership experience in a food service environment preferred

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Ability to work 35 - 40 hours per week

• Experience selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses

• Experienced in all areas of store operations, including foodservice

• Experience effectively implementing change and demonstrated results in execution

• Serve Safe Certification

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

• Training

• Ability to relocate as needed preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

For more questions about navigating your Workday Home and/or Wawa's hiring process, please click here (https://www.wawa.com/careers/applicant-help) .

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

• Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

• Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.

• Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.

• Execute food service efficiencies and ensure planograms are utilized and followed.

• Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.

• Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.

• Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.

• Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

• Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.

• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.

• As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Ability to apply critical thinking skills in all situations

• Ability to apply root cause techniques in order to solve problems

• Ability to handle multiple projects simultaneously and independently

• Proven self-starter with demonstrated ability to make decisions

• Understanding of store finances and awareness of impact to business

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Excellent relationship building, interpersonal and leadership skills

• Ability to learn and utilize the store's technology

Basic Qualifications:

• High School Diploma or GED equivalent

• Leadership experience required, leadership experience in a food service environment preferred

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Ability to work 35 - 40 hours per week

• Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses

• Experienced in all areas of store operations, including foodservice

• Experience effectively implementing change and demonstrated results in execution

• Serve Safe Certification

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

• Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

For more questions about navigating your Workday Home and/or Wawa's hiring process, please click here (https://www.wawa.com/careers/applicant-help) .

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Principal Duties:

• Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.

• Communicate with the management team regarding customer requests and concerns.

• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.

• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.

• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.

• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.

• Prepare all made to order food and/or beverages according to recipe or customer specifications.

• Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.

• Ensure the proper execution of assigned foodservice and beverage programs and procedures.

• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.

• Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.

• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.

• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).

• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.

• Complete other tasks as assigned by store management.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Good communication skills

• Excellent customer service skills

• Ability to learn FSRA process and procedures and demonstrate on a daily basis

• Ability to work overtime as needed

• Ability to multi-task in fast paced environment

• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.

• Must be at least 16 years old

• Must have reliable transportation

• Must wear slip resistant shoes at all times

• Must be able to tolerate exposure to cleaning products

Basic Qualifications:

• Pursuit of or high school diploma or equivalent, preferred

• Prior food service and/or customer service experience preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

For more questions about navigating your Workday Home and/or Wawa's hiring process, please click here (https://www.wawa.com/careers/applicant-help) .

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The General Manager (GM) is responsible for management of the entire store operation. The GM will lead the management team to ensure execution of organizational objectives, initiatives, and achievement of store and profit goals. Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. Manages the fuel offer where applicable. The GM is responsible for customer and associate satisfaction, brand standards, and profitability. The GM will select, develop and effectively lead a highly engaged team

Principal Duties:

• Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan. Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability. Manage financial plans for the store by reviewing and interpreting financial reports and take appropriate action as required to achieve goals. Ensure execution of all plans.

• Analyze income statement and utilize reports to ensure store's profitability. Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store. Manage cash management procedures.

• Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.

• Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices and programs. Adhere to work designs and implement improvement actions across the store. Manage all safety programs and ensure proper execution and compliance. Report and document all customer and associate incidences in the appropriate time frame. Ensure compliance to all federal and local laws and to all company policies and procedures.

• Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change. Ensure programs are executed according to design, integrated and sustained.

• Ensure a positive shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all customers.

• Responsible for staffing the store appropriately to cover the customer and business demands of a 24/7 business. Proactively identify hiring needs across the store. Share responsibilities for interviewing candidates by following a standard procedure. Consult with store management team in order to make final hiring decisions.

• Allocate resources, prioritize and delegate work, and effectively manage time through efficient scheduling and usage of labor hours

• Allocate appropriate and adequate resources necessary for effective training execution as designed. Validate that all associates are trained to perform their jobs safely, effectively and to provide great customer service. Conduct all aspects of management training. Oversee and monitor the effective training of all associates to ensure proficiency of skills.

• Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment. Value store associates through celebration and recognition.

• Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities). Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.

• Build relationships with community partners to connect the store with its community. Use working knowledge of organization's support structure to develop support network and make business connections. Proactively leverage tools, resources and information throughout the organization.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Excellent analytical, critical thinking and problem solving skills

• Ability to handle multiple projects simultaneously and independently

• Excellent interpersonal skills

• Proven self-starter with demonstrated ability to make decisions

• Excellent leadership skills

• Understanding of store finances and awareness of impact to business

• Availability to work all shifts, weekends, and holidays, based on business needs

• Ability to learn and utilize the store's technology

Basic Qualifications:

• Bachelor's degree in Business or related field preferred

• Experience leading, selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses

• Experience effectively implementing change and demonstrated results in execution

• Experienced in all areas of store operations, including foodservice

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Leadership experience in a fast-paced retail, food service, or fuel environment preferred

• Serve Safe Certification

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

• Ability to relocate as needed preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

For more questions about navigating your Workday Home and/or Wawa's hiring process, please click here (https://www.wawa.com/careers/applicant-help) .

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

• Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

• Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.

• Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.

• Execute food service efficiencies and ensure planograms are utilized and followed.

• Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.

• Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.

• Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.

• Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

• Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.

• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.

• As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Ability to apply critical thinking skills in all situations

• Ability to apply root cause techniques in order to solve problems

• Ability to handle multiple projects simultaneously and independently

• Proven self-starter with demonstrated ability to make decisions

• Understanding of store finances and awareness of impact to business

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Excellent relationship building, interpersonal and leadership skills

• Ability to learn and utilize the store's technology

Basic Qualifications:

• High School Diploma or GED equivalent

• Leadership experience required, leadership experience in a food service environment preferred

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Ability to work 35 - 40 hours per week

• Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses

• Experienced in all areas of store operations, including foodservice

• Experience effectively implementing change and demonstrated results in execution

• Serve Safe Certification

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

• Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

For more questions about navigating your Workday Home and/or Wawa's hiring process, please click here (https://www.wawa.com/careers/applicant-help) .

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

• Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

• Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.

• Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.

• Execute food service efficiencies and ensure planograms are utilized and followed.

• Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.

• Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.

• Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.

• Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

• Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.

• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.

• As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Ability to apply critical thinking skills in all situations

• Ability to apply root cause techniques in order to solve problems

• Ability to handle multiple projects simultaneously and independently

• Proven self-starter with demonstrated ability to make decisions

• Understanding of store finances and awareness of impact to business

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Excellent relationship building, interpersonal and leadership skills

• Ability to learn and utilize the store's technology

Basic Qualifications:

• High School Diploma or GED equivalent

• Leadership experience required, leadership experience in a food service environment preferred

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Ability to work 35 - 40 hours per week

• Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses

• Experienced in all areas of store operations, including foodservice

• Experience effectively implementing change and demonstrated results in execution

• Serve Safe Certification

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

• Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

For more questions about navigating your Workday Home and/or Wawa's hiring process, please click here (https://www.wawa.com/careers/applicant-help) .

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

• Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

• Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.

• Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.

• Execute food service efficiencies and ensure planograms are utilized and followed.

• Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.

• Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.

• Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.

• Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

• Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.

• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.

• As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Ability to apply critical thinking skills in all situations

• Ability to apply root cause techniques in order to solve problems

• Ability to handle multiple projects simultaneously and independently

• Proven self-starter with demonstrated ability to make decisions

• Understanding of store finances and awareness of impact to business

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Excellent relationship building, interpersonal and leadership skills

• Ability to learn and utilize the store's technology

Basic Qualifications:

• High School Diploma or GED equivalent

• Leadership experience required, leadership experience in a food service environment preferred

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Ability to work 35 - 40 hours per week

• Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses

• Experienced in all areas of store operations, including foodservice

• Experience effectively implementing change and demonstrated results in execution

• Serve Safe Certification

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

• Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

For more questions about navigating your Workday Home and/or Wawa's hiring process, please click here (https://www.wawa.com/careers/applicant-help) .

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

Principal Duties:

• Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

• Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.

• Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.

• Execute food service efficiencies and ensure planograms are utilized and followed.

• Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.

• Analyze food service results and trends. Prepare action plans to leverage the store's fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.

• Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.

• Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

• Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.

• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.

• As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Ability to apply critical thinking skills in all situations

• Ability to apply root cause techniques in order to solve problems

• Ability to handle multiple projects simultaneously and independently

• Proven self-starter with demonstrated ability to make decisions

• Understanding of store finances and awareness of impact to business

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Excellent relationship building, interpersonal and leadership skills

• Ability to learn and utilize the store's technology

Basic Qualifications:

• High School Diploma or GED equivalent

• Leadership experience required, leadership experience in a food service environment preferred

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Ability to work 35 - 40 hours per week

• Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses

• Experienced in all areas of store operations, including foodservice

• Experience effectively implementing change and demonstrated results in execution

• Serve Safe Certification

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

• Training

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

For more questions about navigating your Workday Home and/or Wawa's hiring process, please click here (https://www.wawa.com/careers/applicant-help) .

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

Job Title: Team Supervisor

Location: Field

Department: Store Operations

*Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am.

Job Summary: The Team Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position is responsible for ensuring efficient productivity, quality execution and will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

• Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.

• Facilitate flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness.

• Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.

• Provide direction, motivation, and coaching for associates during the shift.

• Prepare and maintain stock levels for all appropriate food service items by day part.

• Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.

• Recognize associates and celebrate accomplishments.

• Enforce Wawa's cash handling and accountability processes and perform manager functions on register.

• Administer check-in of external and internal vendors according to corporate procedures.

• Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Ability to defuse issues using de-escalation and problem solving techniques

• Proven self-starter with demonstrated ability to make decisions

• Excellent relationship building and leadership skills

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Ability to learn and utilize the store's technology

• Must have reliable transportation

• Must be at least 18 years old to be considered for this role

• Ability to direct others and prioritize tasks

Basic Qualifications:

• High School Diploma or GED equivalent

• Ability to work 35 - 40 hours per week

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Experience leading, developing and selecting teams preferred

• Experience training, sales building, management of expenses, and food service menu planning

• Experience effectively implementing change and demonstrated results in execution

• Leadership experience in a fast-paced retail, food service, or fuel environment preferred

• Experienced in all areas of store operations, including foodservice

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

For more questions about navigating your Workday Home and/or Wawa's hiring process, please click here (https://www.wawa.com/careers/applicant-help) .

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.

Job Description

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Principal Duties:

• Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.

• Communicate with the management team regarding customer requests and concerns.

• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.

• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.

• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.

• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.

• Prepare all made to order food and/or beverages according to recipe or customer specifications.

• Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.

• Ensure the proper execution of assigned foodservice and beverage programs and procedures.

• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.

• Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.

• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.

• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).

• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.

• Complete other tasks as assigned by store management.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Good communication skills

• Excellent customer service skills

• Ability to learn FSRA process and procedures and demonstrate on a daily basis

• Ability to work overtime as needed

• Ability to multi-task in fast paced environment

• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.

• Must be at least 16 years old

• Must have reliable transportation

• Must wear slip resistant shoes at all times

• Must be able to tolerate exposure to cleaning products

Basic Qualifications:

• Pursuit of or high school diploma or equivalent, preferred

• Prior food service and/or customer service experience preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

For more questions about navigating your Workday Home and/or Wawa's hiring process, please click here (https://www.wawa.com/careers/applicant-help) .

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.

Job Description

STR08071 - Plymouth Meeting, PA 19462

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Principal Duties:

• Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.

• Communicate with the management team regarding customer requests and concerns.

• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.

• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.

• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.

• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.

• Prepare all made to order food and/or beverages according to recipe or customer specifications.

• Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.

• Ensure the proper execution of assigned foodservice and beverage programs and procedures.

• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.

• Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.

• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.

• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).

• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.

• Complete other tasks as assigned by store management.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Good communication skills

• Excellent customer service skills

• Ability to learn FSRA process and procedures and demonstrate on a daily basis

• Ability to work overtime as needed

• Ability to multi-task in fast paced environment

• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.

• Must be at least 16 years old

• Must have reliable transportation

• Must wear slip resistant shoes at all times

• Must be able to tolerate exposure to cleaning products

Basic Qualifications:

• Pursuit of or high school diploma or equivalent, preferred

• Prior food service and/or customer service experience preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.

Job Description

STR00595 - Gambrills, MD 21054

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Principal Duties:

• Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.

• Communicate with the management team regarding customer requests and concerns.

• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.

• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.

• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.

• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.

• Prepare all made to order food and/or beverages according to recipe or customer specifications.

• Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.

• Ensure the proper execution of assigned foodservice and beverage programs and procedures.

• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.

• Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.

• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.

• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).

• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.

• Complete other tasks as assigned by store management.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Good communication skills

• Excellent customer service skills

• Ability to learn FSRA process and procedures and demonstrate on a daily basis

• Ability to work overtime as needed

• Ability to multi-task in fast paced environment

• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.

• Must be at least 16 years old

• Must have reliable transportation

• Must wear slip resistant shoes at all times

• Must be able to tolerate exposure to cleaning products

Basic Qualifications:

• Pursuit of or high school diploma or equivalent, preferred

• Prior food service and/or customer service experience preferred

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.

Job Description

STR00860 - Newark

Job Description

Job Title: Team Supervisor

Location: Field

Department: Store Operations

*Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am.

Job Summary: The Team Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position is responsible for ensuring efficient productivity, quality execution and will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

• Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.

• Facilitate flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness.

• Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.

• Provide direction, motivation, and coaching for associates during the shift.

• Prepare and maintain stock levels for all appropriate food service items by day part.

• Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.

• Recognize associates and celebrate accomplishments.

• Enforce Wawa's cash handling and accountability processes and perform manager functions on register.

• Administer check-in of external and internal vendors according to corporate procedures.

• Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

• Ability to work well individually as well as in a team environment

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work with little or no supervision

• Detail oriented and excellent organizational skills

• Ability to defuse issues using de-escalation and problem solving techniques

• Proven self-starter with demonstrated ability to make decisions

• Excellent relationship building and leadership skills

• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

• Must be able to lift and carry up to 35 lbs

• Ability to learn and utilize the store's technology

• Must have reliable transportation

• Must be at least 18 years old to be considered for this role

• Ability to direct others and prioritize tasks

Basic Qualifications:

• High School Diploma or GED equivalent

• Ability to work 35 - 40 hours per week

• Flexible availability which may include all shifts, weekends, and holidays, based on business needs

• Experience leading, developing and selecting teams preferred

• Experience training, sales building, management of expenses, and food service menu planning

• Experience effectively implementing change and demonstrated results in execution

• Leadership experience in a fast-paced retail, food service, or fuel environment preferred

• Experienced in all areas of store operations, including foodservice

• Proven and consistently demonstrated skills in the following:

• Exceptional Customer Service

• Relationship Building

• Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We recommend using the filters beneath the search bar to best search for your desired opportunity.

• Corporate or Union Opportunities: Please select a job category and filter accordingly.

• Store Operations Opportunities: Please use the distance and location filter to view opportunities near you.

Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of -Fulfilling Lives, Every Day,- for our customers, communities and each other.

Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve -boundless convenience,- Wawa offers its own brand of elevated customer service that's achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you'll be a part of a team that has a shared mission to put our core values first in everything we do.

We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

For Technical Issues please email: recruitingsupport@wawa.com .

Job Detail

• Company:
  Wawa, Inc.