Company Detail

Job Description

6105 - Smithtown - 441 Middle Country Road, Smithtown, New York, 11787

CarMax, the way your career should be!

General Summary:

Under general supervision, responsible for zone maintenance, vehicle receiving & shipping, inventory scanning, vehicle movement (both on and off lot), lot wash/merchandising, taking and uploading photos to carmax.com, as well as providing exceptional customer service.

Principle Duties & Responsibilities:

- Execute processes as defined by work instructions and/or standardized work

- Participate in problem-solving and continuous improvement activities with team

- Participate in training of new associates with guidance of Inventory Associate II and/or the Manager

- Provide outstanding customer service to both internal and external customers

- Ensure daily lot maintenance and security of the display areas and work-in-progress zones

- Secure and receive vehicles that are shipped to CarMax

- Prep vehicle and title packets for shipping to other locations

- Complete scanning of vehicles to ensure accurate product status

- Complete wash and vacuums for customer returns and loaner vehicles

- Complete front-lot wash

- Perform Photo Station process

- Drive vehicles on and off lot for repairs/storage

- Provide support to Auctions. (if applicable).

- Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards

- Complete duties as assigned by Flow Inventory Associate IVs and Managers

Minimum Qualifications/Requirement

Position requires the following:

- Current driver's license and meet the CarMax DSEPS standards

- Ability to read, interpret, and transcribe data in order to maintain accurate records

- High School diploma or equivalent work experience preferred

- Ability to execute processes as defined by work instructions and/or standardized work

- Complete Inventory Associate Workstation Certifications & Assigned Workday Learnings

- Ability to safely lift up to 50lbs

Working Conditions:

- Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions.

- Flexible work hours, with shifts that may include nights, weekends, and holidays

- Requires walking or standing for extended periods of time in a high-energy, fast-paced working environment.

- Wears CarMax clothing (acquired through the company) at all times working in the store.

- Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste

disposal in required areas.

- Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of

publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax, with or without notice.

This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of

management authorized to modify and such responsibilities.

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age,

religion, sex, national origin, or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the

associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific,

express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral

or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company

and its Associates.

The hourly rate for this position is:

$21.16 - $21.16

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7241 - Knoxville - 11225 Parkside Dr, Knoxville, Tennessee, 37934

CarMax, the way your career should be!

Driven by the desire to provide an iconic customer experience

At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

• Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs

• Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications

• Complete all relevant records and documentation to ensure smooth transactions for our customers

CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.

Learn and succeed as part of a team

This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.

Qualifications and requirements

• Sales and customer service experience, in an area such as retail, is preferred

• Good listening skills and a strong customer focus

• High level of self-motivation

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7241 - Knoxville - 11225 Parkside Dr, Knoxville, Tennessee, 37934

CarMax, the way your career should be!

When our vehicles shine, you will shine

CarMax customers expect to choose from a range of vehicles that look good and meet CarMax's high standards. Working alongside a team of experienced technicians, you will ensure the paintwork and interiors are finished to CarMax's high standards. From replacing parts and sanding, to cleaning and waxing, we bring out the best in every vehicle. And we'll help bring out the best in you too, with a clean, modern, climate-controlled environment where you can work comfortably all year. You will also enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

What you will do - Essential responsibilities

• Complete cosmetic inspections of vehicles, noting what's needed to transform them into cars we can be proud of and our customers will love

• Repair and replace small plastic and other parts to ensure everything about the vehicle is in good working order

• Perform paint retouching, post-paint finishing, waxing and buffing to make cars look as good as new

• Follow and promote CarMax's high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

Things move fast at CarMax, but our standards of quality remain high. Your job is to make sure that each car you work on meets these standards, with a look and feel as good as the last. Enthusiasm and attention to detail are vital in meeting that mark. Our teams rise to the challenge by respecting and sharing each other's experience and knowledge, working together as a team to deliver great results.

Qualifications and requirements

• Experience in one or more of the following is preferred: washing, waxing, cleaning and buffing, masking, sanding, grinding and applying paint; removing and replacing small parts, carrying out minor repairs

• Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

• Customer focus and attention to detail

• Possession of valid driver's license

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7241 - Knoxville - 11225 Parkside Dr, Knoxville, Tennessee, 37934

CarMax, the way your career should be!

Driven by the desire to provide an iconic customer experience

At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

• Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs

• Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications

• Complete all relevant records and documentation to ensure smooth transactions for our customers

CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.

Learn and succeed as part of a team

This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.

Qualifications and requirements

• Sales and customer service experience, in an area such as retail, is preferred

• Good listening skills and a strong customer focus

• High level of self-motivation

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7241 - Knoxville - 11225 Parkside Dr, Knoxville, Tennessee, 37934

CarMax, the way your career should be!

An opportunity in the auto industry you can count on

If you want to build a career in the auto industry, start with a company that's leading the way. As an Inventory Associate, you will learn our business from the ground up, with a focus on giving our customers an exceptional experience. We're proud to offer our customers vehicles they can rely on. It's made us the nation's largest retailer of used cars and a place where you can build a rewarding future.

What you will do - Essential responsibilities

• Log and track deliveries and vehicle inventory

• Move cars around the site so they are available for customers to view

• Ensure our locations are always welcoming to customers

• Build your skills in cleaning, vacuuming and reconditioning cars to the standards our customers deserve

• Learn about delivering great customer experiences from an expert team

Build your success on ours

Inventory Associates are always busy and never stop learning in the fast-paced environment of a CarMax store. Everyone's contribution counts to deliver a great experience for customers. CarMax brings out the best in you as you bring out the best in our cars through your teamwork and attention to detail. Our associates enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

Qualifications and requirements

• A high level of motivation

• Possession of a valid driver's license

• Good communication and teamwork skills

• Work outdoors in all types of weather

• Flexibility to work evenings and weekends

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6037 - Gainesville FL - 4185 N Main St, Gainesville, Florida, 32609

CarMax, the way your career should be!

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

• Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

• Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

• Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

• Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

• Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

• Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate exceptional communication skills

• Display confidence in self, the product and CarMax

• Ability to build and maintain strong relationships

• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

• Balance the needs of the Customer and the business when making decisions

• Seek to fully understand and meet Customer needs

• Create win-win solutions to Customer issues

• Get work done well, on time and follow the right process

• Drive work processes and pay close attention to detail

• Perform multiple duties in a high energy, fast-paced working environment

• Read, interpret and transcribe data in order to maintain accurate records

• Lift objects that weigh as much as 25 lbs.

Education and/or Experience

• High School Diploma, or equivalent

• Sales and customer service experience, in an area such as retail, preferred

• Valid Driver's License

• Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6141 - Royal Palm Beach - 10501 Southern Boulevard, West Palm Beach, Florida, 33411

CarMax, the way your career should be!

About this job

As Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with other Customer Specialists in your store and teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. In addition, you will facilitate the direction of work and disseminate tasks from the management team to other Customers Specialists in all areas of work. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

• Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

• Delegate and direct the store's workflow, answering questions related to any store transaction, handling customer issues/concerns and following up on delegated tasks

• Train and mentor new and existing associates

• Follow and execute strategies to achieve store's sales budgets

• Open and close the store as needed; provide periodic management coverage for the store in absence of the management team

• Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

• Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

• Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

• Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

• Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals, lead others and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will lead others to drive store strategies to achieve sales budgets, delegate and follow up on assigned tasks, and provide management coverage as needed. In addition, you will manage a variety of diverse tasks including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create and maintain a positive work environment

• Demonstrate exceptional communication skills

• Display confidence in self, the product and CarMax

• Ability to build and maintain strong relationships

• Delegate effectively and follow up timely

• Make decisions using independent and sound judgement

• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

• Balance the needs of the Customer and the business when making decisions

• Create win-win solutions to Customer issues

• Get work done well, on time and follow the right process

• Drive work processes and pay close attention to detail

• Perform multiple duties in a high energy, fast-paced working environment

• Read, interpret and transcribe data in order to maintain accurate records

• Lift objects that weigh as much as 25 lbs.

Education and/or Experience

• High School Diploma, or equivalent

• Sales and customer service experience, in an area such as retail, preferred

• Valid Driver's License

• Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6102 - East Meadow - 2000 Hempstead Turnpike, East Meadow, New York, 11554

CarMax, the way your career should be!

General Summary:

Under general supervision, performs all processes necessary to diagnose and complete mechanical and cosmetic repairs on customer and internal CarMax vehicles following prescribed CarMax policies and procedures.

Principle Duties and Responsibilities:

• Provide and maintain exceptional customerservicethrough customer contact before, during, and after repairs asdefined by CarMax -Voiceof Customer- processes.

• Locate, use and control replacement parts and supply inventories

• Use and control tools andequipment

• Perform mechanical and cosmeticrepairs, including but not limited to the diagnosisof all internal and externalvehiclesystems.

• Follow CarMax standardized workrules

• Inspect vehicles per CarMax Quality Standards when needed.

• Complete state inspections when required.

• Maintain workplacecleanliness and organization in accordance with CarMax 5S standards

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing including opening and closing of repair orders

• Collect service payments and manage payments received for services.

• Use of proprietary and universalsoftware systems including CarMax ElectronicRepair Order and Mitchell.

• Provide functional expertise and leadership to other associates.

• Provide general support to other associates and managers in the store, including, but not limited to vehicle assessment, vehicle prepping, vehicle receiving and transferring.

Job Specifications:

Work requires ability to:

• Complete New Associate Orientation Training - Operations.

• Complete Kronos Training for Hourly Associates.

• Maintain a current Refrigerant RecyclingLicense.

• Where required by State/Local law, maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5).

• Read, interpret and transcribe data in order to maintain accurate records.

• Perform multiple duties in a high-energy, fast-paced environment.

• Lift objects that weigh as much as50lbs.

• Speak and listen effectively in dealingwith customers/associates in person and over the phone.

• Demonstrate above average attention to detail.

• Manual dexterity in both arms and hands

• Monitorshop compliance withCarMax, O.S.H.A., and EPA policies

• Demonstrateexceptional interpersonal,communication, and customer service skills

• Demonstrateexceptional telephone etiquette and active listeningskills

Working Conditions:

• Combination of office, shop and outdoorenvironment.May include working at times in noisy and/or inclementweather conditions.

• May requirewalking orstanding for an extended period of time.

• Flexible work hours with shifts that may include nights, weekends, and holidays.

• WearsCarMax clothing (acquired through company) at all times working in the store.

• Follow allCarMax, O.S.H.A., and EPA standards including the useof Personal Protective Equipment, and properwaste disposal in requiredareas.

• Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and ProfessionalAppearancepolicies.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.

This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

The hourly rate for this position is:

$18.70 - $40.00

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6102 - East Meadow - 2000 Hempstead Turnpike, East Meadow, New York, 11554

CarMax, the way your career should be!

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do - Essential Responsibilities

• Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

• Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

• Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

• Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

• Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

• Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate exceptional communication skills

• Display confidence in self, the product and CarMax

• Ability to build and maintain strong relationships

• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

• Balance the needs of the Customer and the business when making decisions

• Seek to fully understand and meet Customer needs

• Create win-win solutions to Customer issues

• Get work done well, on time and follow the right process

• Drive work processes and pay close attention to detail

• Perform multiple duties in a high energy, fast-paced working environment

• Read, interpret and transcribe data in order to maintain accurate records

• Lift objects that weigh as much as 25 lbs.

Education and/or Experience

• High School Diploma, or equivalent

• Sales and customer service experience, in an area such as retail, preferred

• Valid Driver's License

• Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$18.50 - $27.70

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6036 - Naples - 3405 Prospect Ave, Naples, Florida, 34104

CarMax, the way your career should be!

Driven by the desire to provide an iconic customer experience

At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

• Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs

• Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications

• Complete all relevant records and documentation to ensure smooth transactions for our customers

CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling.

Learn and succeed as part of a team

This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.

Qualifications and requirements

• Sales and customer service experience, in an area such as retail, is preferred

• Good listening skills and a strong customer focus

• High level of self-motivation

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6036 - Naples - 3405 Prospect Ave, Naples, Florida, 34104

CarMax, the way your career should be!

Provide an iconic customer experience

Ensuring today's customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What you will do - Essential responsibilities

• Complete administrative tasks to support all store departments

• Provide customer service by greeting customers and guiding them through paperwork

• Communicate effectively with customers and business partners

• Maintain coverage at information desk and answer multi-line phone system

Learn and succeed as part of a team

This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

• Customer service experience

• Thrive in a fast-paced office environment

• Good listening skills and a strong customer focus

• Strong written and verbal communication skills

• Basic computer skills, including word processing and spreadsheets

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6036 - Naples - 3405 Prospect Ave, Naples, Florida, 34104

CarMax, the way your career should be!

Provide an iconic customer experience - Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities:

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines

• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.

• Seeks win/win solutions for the customer and partners appropriately

• Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork

• Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up),

payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with

considerations to security and loss prevention.

• Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.

• Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure

• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.

• Answers multi-line phone system, responds to callers' needs and direct calls as appropriate.

Learn and succeed as part of a team:

• Pleasant, but noisy office environment

• Numerous distractions and disruptions due to incoming communication

• May require walking or standing for extended periods of time

• Variety of work schedules with shifts that do include nights, weekends, and holidays.

• Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records

• Use resources and partnership to balance the needs of the customer and the business

• Understand numeric filing system

• Use word processing, spreadsheet and other programs, displaying intermediate PC skills

• Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail

• Lift objects that weigh as much as 15-20 lbs

• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written

• Complete CarMax provided training as required

• Develop partnerships with Sales team and other departments in order to provide quality customer service

• Maintain confidentiality of all records, files and reports within the scope of the position

• Report Asset Protection and/or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6036 - Naples - 3405 Prospect Ave, Naples, Florida, 34104

CarMax, the way your career should be!

Driven by the desire to provide an iconic customer experience

At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do - Essential responsibilities

• Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs

• Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications

• Complete all relevant records and documentation to ensure smooth transactions for our customers

CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.

Learn and succeed as part of a team

This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.

Qualifications and requirements

• Sales and customer service experience, in an area such as retail, is preferred

• Good listening skills and a strong customer focus

• High level of self-motivation

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6036 - Naples - 3405 Prospect Ave, Naples, Florida, 34104

CarMax, the way your career should be!

General Summary:

Under general supervision, responsible for zone maintenance, vehicle receiving & shipping, inventory scanning, vehicle movement (both on and off lot), lot wash/merchandising, taking and uploading photos to carmax.com, as well as providing exceptional customer service.

Principle Duties & Responsibilities:

- Execute processes as defined by work instructions and/or standardized work

- Participate in problem-solving and continuous improvement activities with team

- Participate in training of new associates with guidance of Inventory Associate II and/or the Manager

- Provide outstanding customer service to both internal and external customers

- Ensure daily lot maintenance and security of the display areas and work-in-progress zones

- Secure and receive vehicles that are shipped to CarMax

- Prep vehicle and title packets for shipping to other locations

- Complete scanning of vehicles to ensure accurate product status

- Complete wash and vacuums for customer returns and loaner vehicles

- Complete front-lot wash

- Perform Photo Station process

- Drive vehicles on and off lot for repairs/storage

- Provide support to Auctions. (if applicable).

- Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards

- Complete duties as assigned by Flow Inventory Associate IVs and Managers

Minimum Qualifications/Requirement

Position requires the following:

- Current driver's license and meet the CarMax DSEPS standards

- Ability to read, interpret, and transcribe data in order to maintain accurate records

- High School diploma or equivalent work experience preferred

- Ability to execute processes as defined by work instructions and/or standardized work

- Complete Inventory Associate Workstation Certifications & Assigned Workday Learnings

- Ability to safely lift up to 50lbs

Working Conditions:

- Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions.

- Flexible work hours, with shifts that may include nights, weekends, and holidays

- Requires walking or standing for extended periods of time in a high-energy, fast-paced working environment.

- Wears CarMax clothing (acquired through the company) at all times working in the store.

- Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste

disposal in required areas.

- Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of

publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax, with or without notice.

This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of

management authorized to modify and such responsibilities.

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age,

religion, sex, national origin, or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the

associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific,

express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral

or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company

and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7174 - Louisville - 9550 Bluegrass Pkwy, Louisville, Kentucky, 40299

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

Principle Duties and Responsibilities:

Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

Assist Customer Advisors/Service Consultants with customers when needed.

Answer basic service department questions, schedule service appointments, route customers' calls. Provide written messages to the responsible party in a timely manner.

Complete reminder calls for customers scheduled for an appointment

Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments

Contact customers with Repair Requests to schedule appointments File repair orders and all supporting documentation daily.

Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications:

Accountable to Associate 1 Competency Model

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Execute Retail Service Standardized Work

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Maintain or exceed the CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain proper records.

Intermediate computer skills including spreadsheet knowledge.

Service Operator Job Description

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Possess intermediate computer skills

Working Conditions:

Primarily indoor environment; may include working at times in noisy conditions.

May require sitting or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.

This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

Manage, motivate, develop and coach a team

At CarMax Auto Finance we put the needs of our customers first by helping to make the car buying experience better and more streamlined. As a Manager in Collections you will directly manage a team of up to 23 associates who will participate in collection strategies that will help minimize the losses. You will have a wide degree of independence and latitude to manage your team and accomplish company goals.

What you will do - Essential Responsibilities

• Build an effective team - source, interview, select, determine and extend employment offers for team to ensure team remains staffed to meet business needs.

• Effectively manage a team of non-exempt associates - Manage, coach, train, develop, and motivate associates to achieve expected departmental results and ensure adherence to company policies and procedures.

• Be visible and accessible in the department- to motivate, answer associate questions, and drive associate engagement.

• Manage Business results - Track and measure, business results, associate productivity and department staffing and scheduling to ensure your team meets departmental objectives. Ensure reward and recognition programs are executed for associates.

• Customer concern resolution & executive response - investigation, resolve and respond to escalated customer issues in addition to general escalated inquiries.

Improve customer experience with every interaction

Empathy with our customers, and transparency in every interaction are vital to your success. From dealing with complex customer issues to helping reduce the number of accounts that are up to 30 days past due, you will balance the needs of our customers with meeting the metrics and expectations of your position. In collaboration with different departments you will effectively resolve customer issues, while helping CarMax Auto Finance to meet their bottom line and performing all tasks in accordance with applicable policies/laws.

Qualifications and requirements

• Bachelor degree and/or one to three years related experience.

• Proven track record of independent decision making and use of sound judgement.

• The ability and experience to Interpret and analyze data, reports, processes, trends, and situations and recommend/implement solutions.

• Basic to moderate computer knowledge and keyboard skills and a basic understanding of MS Word and Excel. Basic knowledge of Power point preferred.

• The ability to Multi-task in a high energy standard office environment with strong organizational skills.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

The Coordinator II, Accounts Payable is responsible for working with CarMax stores, external partners, customers, and other internal partners to respond and resolve inquiries received by the team. The responsibilities in this role are cross-functional across multiple desks. Duties include performing various accounting tasks such as completing journal entries, account reconciliations, researching and resolving errors, and verifying customer history to ensure adherence to the company policies for issuing refunds. A successful Coordinator II in Accounts Payable must demonstrate strong teamwork, a drive to deliver timely, high-quality work and a commitment to customer service.

What you will do - Essential Responsibilities

• Research and resolve internal and external customer issues received via phone, email, and/or internal systems.

• Provide a positive customer experience through effective communication with CarMax stores, retail customers, internal departments, and external business partners through various communication methods (e.g., internal systems, phone, email).

• Provide resolution for customer inquiry, including but not limited to the following activities: process invoices which includes keying and correcting invoices in Oracle (financial ERP), processing voids, and researching outstanding items.

• Participate in the planning and development of work methods relating to the disposition and resolution of Accounts Payable Inquiries.

• Maintain process documentation and complete operational performance reporting.

• Work on projects as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Takes the time necessary to make the right choice; does so quickly if needed

• Prioritizes customer service over non-customer tasks

• Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter experts

• Balances and prioritizes competing responsibilities appropriately

• Communicates effectively through written and verbal methods to a variety of audiences both internal & external

• Ability to adapt communication style/approach for the situation and/or audience

• Uses all resources to make good decisions

• Partners with others to best serve the customer

• Builds and maintains relationships across internal teams and with external business partners

• Champions and adapts to change

• Must be able to sit onsite, as requested, at CarMax's Home Office in Richmond, Virginia

Qualifications and Requirements

• High school diploma or equivalent required; Bachelor's degree in business a plus

• 2+ years of business-related experience required (e.g., bookkeeping, cash management, office management), including 1+ year of accounts receivable, account reconciliation highly preferred

• Experience with basic accounting concepts preferred

• Proficient level of Microsoft Excel required (e.g., Filtering, Subtotals, Shortcuts)

• Proficient in Microsoft Word, PowerPoint, Teams, Outlook highly preferred

• Experience in Cloud ERP solution (e.g., Oracle) is a plus

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8437 - Ohio - Remote CES - Remote, Columbus, Ohio, 43201

CarMax, the way your career should be!

About this job

At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Senior Engineers research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them!

What you will do - Essential Responsibilities

• Work with fellow associates to understand the real-life challenges of customers and discover what they need to move seamlessly between the online and in-person shopping experiences.

• Collaborate with colleagues in product design, product management and systems architecture to develop experimental solutions and bring great ideas to life.

• Market your innovative ideas internally and evolve them according to feedback and critique within an agile environment.

• Stay on top of industry trends and best practice to continuously improve what we do and ensure our customer experience is the best it can be.

Purpose of the role

It takes a passion for technology to develop ground-breaking products. Working collaboratively and creatively as part of a close-knit product team, you will be part of the development process from end to end: consulting users, carrying out experiments, tackling complex business problems and implementing new products. You can balance customer needs with business goals and know how to deliver technical solutions that enhance business value. Creative, curious, and highly analytical, you never stop learning and thrive on constant change in the digital marketplace.

Qualifications and Requirements

Basic Qualifications

• Bachelor's Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is required and 5+ years of relevant work experience or

• Master's Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is required and 3+ years of relevant work experience

Preferred Qualifications

• Experience as a software developer working with product teams.

• Working knowledge of programming languages/platforms such as C#, .NET, Azure, cloud-based SaaS, and PaaS solutions is preferred.

• Working knowledge of relational databases such as MS and SQL server are preferred.

• Experience with API design and integration is preferred.

• A degree in Computer Science or a related discipline

• Exceptional communication skills

Software Specific Qualifications and Requirements

Experience in the following required:

• Advanced Microsoft .NET (C#)

• ML Engineer - Python/Scala/R

• HTML5/CSS3/JavaScript

• JavaScript Frameworks (ReactJS)

• Responsive design

• W3C Standards

• Microsoft Azure

• Extract Transform Load (ETL)

• Security and Data Protection

• Data Storage Solutions

• Reusable Code and Libraries

• Server-Side Logic

• Database Schemas

• Data Migration and Scripting

• Authentication/Authorization

• Security Compliance

• Unit Testing

Experience in the following preferred:

• Endeca and other search technologies

• Microsoft SQL Server Scripting and Data Models

• W3C Standards

• API designs (REST & SOAP)

• Automated/Performance Testing

• Stateless/Sessions Design

• Distributed Servers

• Continuous Integration

• Web Server/IIS Configuration

• ML Engineer - Container Orchestration (Kubernetes, Docker)

• ML Engineer - Model Development and Deployment (MLFlow, Azure ML)

• ML Engineer - Data Science Libraries and Algorithms (TensorFlow, Scikit, PyTorch)

The salary range for this role is $111,000-$161,000

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

About this job

CarMax is seeking a Coordinator I in Accounts Receivable Collections at our Home Office in Richmond, Virginia. The Coordinator I is responsible for various support activities related to the collections process. Tasks include distributing department mail, mailing collection letters through various methods, check deposits, payment application, placing accounts for repossession, and performing skip tracing activities. A successful Coordinator I in Accounts Receivable Collections must demonstrate strong teamwork, a drive to deliver timely, high-quality work, and a commitment to customer service.

What you will do - Essential Responsibilities

Typical responsibilities may include:

• Facilitate the timely mailing of written correspondence to collection customers, through various mailing methods and in partnership with the Home Office Mail Operations team.

• Complete check deposits and execute required daily payment application processes to ensure timely fulfillment of receivables.

• Complete repossession placements, vehicle transport requests, and escalate any required approvals or account details to appropriate team members.

• Research new collection items and obtain information and documentation required for entering new accounts into the collection system (CAMs). Key exception items manually as needed.

• Provide a positive customer experience through effective communication with CarMax stores, retail customers, internal departments, and external business partners.

• Distribute department mail, filing, and skip tracing activities as requested.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter experts

• Works efficiently and uses time wisely

• Takes the initiative and works independently

• Pays attention to details

• Communicates effectively through written and verbal methods to a variety of audiences both internal & external

• Uses resources to make good decisions

• Seeks win-win solutions to customer issues; partners with others to best serve the customer

• Builds and maintains relationships across internal teams and with external business partners

• Ability and willingness to embrace change

• Must be able to sit onsite, as requested, at CarMax's Home Office in Richmond, Virginia

Work Location and Arrangement:This role will be based out of the Richmond, VA Home Office and have a Hybrid work arrangement

Education and/or Experience

• High school diploma or equivalent required

• 1+ years of business-related experience required (e.g., bookkeeping, cash management, office management)

• Experience with basic accounting concepts a plus

• Basic level in Microsoft Excel required (e.g., sorting, filtering, subtotals, shortcuts)

• Basic level in Microsoft Word, Teams, Outlook highly preferred

• Experience in Cloud ERP solution (e.g., Oracle) is a plus

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7284 - Rivergate - 2353 Gallatin Pike N, Madison, Tennessee, 37115

CarMax, the way your career should be!

Provide an iconic customer experience - Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities:

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines

• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.

• Seeks win/win solutions for the customer and partners appropriately

• Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork

• Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up),

payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with

considerations to security and loss prevention.

• Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.

• Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure

• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.

• Answers multi-line phone system, responds to callers' needs and direct calls as appropriate.

Learn and succeed as part of a team:

• Pleasant, but noisy office environment

• Numerous distractions and disruptions due to incoming communication

• May require walking or standing for extended periods of time

• Variety of work schedules with shifts that do include nights, weekends, and holidays.

• Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records

• Use resources and partnership to balance the needs of the customer and the business

• Understand numeric filing system

• Use word processing, spreadsheet and other programs, displaying intermediate PC skills

• Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail

• Lift objects that weigh as much as 15-20 lbs

• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written

• Complete CarMax provided training as required

• Develop partnerships with Sales team and other departments in order to provide quality customer service

• Maintain confidentiality of all records, files and reports within the scope of the position

• Report Asset Protection and/or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092

CarMax, the way your career should be!

Provide an iconic customer experience

As a Customer Experience Assistant at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.

What you will do - Essential responsibilities

• Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer

• Triage incoming calls to the appropriate person or department to best assist the customer

• Complete administrative tasks such as processing payments and updating information in our CarMax systems

• Understand and adhere to company policies and procedures including collection policies/laws

Learn and succeed as part of a team

This is a high-energy environment where you will work as a team to meet goals. We're not your average call center. We'll give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.

Qualifications and requirements

• High school diploma, or equivalent to 1-month related experience

• Thrive in a high energy and fast-paced environment

• Speak and listen effectively with CarMax customers via phone or in writing

• Strong written and verbal communication skills

• Basic computer knowledge, including word processing and typing skills

• Flexible work hours with shifts that may include nights, weekends, and holidays

• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location in Norcross, GA.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6036 - Naples - 3405 Prospect Ave, Naples, Florida, 34104

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities:

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates.

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6036 - Naples - 3405 Prospect Ave, Naples, Florida, 34104

CarMax, the way your career should be!

General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.

Principle Duties and Responsibilities:

Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

Assist Service/Customer Operators with incoming service calls when needed.

Accurately interview and document customer concerns.

Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

Create repair orders, and route work to technicians or mechanical associates.

Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

Consult with customers regarding needed repairs.

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

Close and invoice repair orders.

Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

Collects service payments and manages cash including receiving and counting money.

Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

Demonstrate exceptional interpersonal, communication, and customer service skills.

Demonstrate exceptional telephone etiquette and active listening skills.

Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Meet or exceed CarMax guidelines for customer satisfaction.

Read, interpret and transcribe data in order to maintain accurate records.

Intermediate computer skills, including spreadsheet knowledge.

Successfully work with associates in other departments within the store.

Perform multiple duties in a high-energy, fast-paced working environment.

Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Requires walking or standing for extended periods of time.

Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

7130 - Virginia Beach - 3801 Bonney Rd, Virginia Beach, Virginia, 23452

CarMax, the way your career should be!

Get to know our vehicles inside and out

At CarMax, we create exceptional experiences for our customers. That means preparing every one of our vehicles for sale with quality care. Working alongside a team of experienced technicians, you will ensure the paintwork is finished to CarMax's high standards. We'll help bring out the best in you with a clean, modern, climate-controlled environment where you can work comfortably all year. You will also enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.

What you will do - Essential responsibilities

• Perform paint retouching, post-paint finishing, waxing and buffing to make cars look as good as new

• Carry out dent repair, masking, sanding and grinding to ensure sound bodywork

• Repair and replace small plastic and other parts to ensure everything about the vehicle is in good working order

• Follow and promote CarMax's high standards of safety, cleanliness and organization

Be part of a team that cares about customers and their cars

In this fast-paced environment you will turn over dozens of cars each week, ensuring each looks and feels as good as the last. That means using your skills to identify problems and find and carry out solutions to provide the highest quality car. You will be part of a team that respects and shares experience and knowledge, working together to deliver great results. Your work and attention to detail will ensure every car our customers buy is safe, reliable and enjoyable to drive. And, as someone who learns fast and communicates well, you will have plenty of opportunities for career development, including the chance to gain new skills and accreditations.

Qualifications and requirements

• Experience in one or more of the following: masking, sanding, grinding and applying paint

• Manual dexterity and physical stamina, lift heavy objects, and walk and stand for extended periods of time

• A strong customer focus and attention to detail

• Possession of a valid driver's license

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX

Job Description

6157 - Victorville - 14795 Civic Drive, Victorville, California, 92394

CarMax, the way your career should be!

General Summary:

Under general supervision, performs all processes necessary to diagnose and complete mechanical and cosmetic repairs on customer and internal CarMax vehicles following prescribed CarMax policies and procedures.

Principle Duties and Responsibilities:

• Provide and maintain exceptional customerservicethrough customer contact before, during, and after repairs asdefined by CarMax -Voiceof Customer- processes.

• Locate, use and control replacement parts and supply inventories

• Use and control tools andequipment

• Perform mechanical and cosmeticrepairs, including but not limited to the diagnosisof all internal and externalvehiclesystems.

• Follow CarMax standardized workrules

• Inspect vehicles per CarMax Quality Standards when needed.

• Complete state inspections when required.

• Maintain workplacecleanliness and organization in accordance with CarMax 5S standards

Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing including opening and closing of repair orders

• Collect service payments and manage payments received for services.

• Use of proprietary and universalsoftware systems including CarMax ElectronicRepair Order and Mitchell.

• Provide functional expertise and leadership to other associates.

• Provide general support to other associates and managers in the store, including, but not limited to vehicle assessment, vehicle prepping, vehicle receiving and transferring.

Job Specifications:

Work requires ability to:

• Complete New Associate Orientation Training - Operations.

• Complete Kronos Training for Hourly Associates.

• Maintain a current Refrigerant RecyclingLicense.

• Where required by State/Local law, maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5).

• Read, interpret and transcribe data in order to maintain accurate records.

• Perform multiple duties in a high-energy, fast-paced environment.

• Lift objects that weigh as much as50lbs.

• Speak and listen effectively in dealingwith customers/associates in person and over the phone.

• Demonstrate above average attention to detail.

• Manual dexterity in both arms and hands

• Monitorshop compliance withCarMax, O.S.H.A., and EPA policies

• Demonstrateexceptional interpersonal,communication, and customer service skills

• Demonstrateexceptional telephone etiquette and active listeningskills

Working Conditions:

• Combination of office, shop and outdoorenvironment.May include working at times in noisy and/or inclementweather conditions.

• May requirewalking orstanding for an extended period of time.

• Flexible work hours with shifts that may include nights, weekends, and holidays.

• WearsCarMax clothing (acquired through company) at all times working in the store.

• Follow allCarMax, O.S.H.A., and EPA standards including the useof Personal Protective Equipment, and properwaste disposal in requiredareas.

• Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and ProfessionalAppearancepolicies.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$17.20 - $25.70

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits (http://apps.bswift.com/portal/carmax) website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Detail

• Company:
  CARMAX