Company Detail

GENERAL SUMMARY

The Security Officer II provides a safe and secure environment for patients, visitors, and staff. In addition to Security Officer I duties, the role requires situational awareness, assessment and interventional skills. The role often entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy and safe environment. The Security Officer II works in collaboration with all clinical teams, specifically supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to Security Management or designee.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures the security of buildings and property through regular patrols and reporting.

Ensures patient safety by completing regular environmental assessment and periodic unit rounds.

Investigates incidents that occur on health system property.

Reports as a team member to all hospital behavior emergencies. Responds quickly in a professional and therapeutic manner.

Performs least restrictive verbal and physical de-escalation techniques necessary.

Generates reports and completes follow up on incidents as directed.

Maintains and inspects alarms and safety equipment.

Assists with evacuations in emergency situations requiring strength, stamina and flexibility.

Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians.

Provides support to ensure a Safety Officer is present as needed for court proceedings.

Assists with patient admissions in a timely, organized and client-centered fashion.

Responsible for visitor management to include providing orientation, screening and badges for entrance.

Participates in debriefing of escalation events.

Assists with patient transitions as needed.

Works to establish a rapport with patients with the goal of de-escalation in mind.

Attends change of shift and unit level huddles as requested.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school graduate or equivalent.

At least two years of security officer experience required.

Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred.

Military or Law Enforcement experience preferred.

Demonstrated computer literacy, loss prevention techniques and positive guest relations skills.

Must have a valid driver's license.

Must meet the insurability policy requirements to drive a CHKD vehicle.

Must be able to pass the CHKD driving test within 30 days of employment.

CPR Training required and/or must be obtained within 45 days of hire.

CPI Crisis Prevention Training must be obtained within 30 days of hire.

Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening and annually thereafter.

WORKING CONDITIONS

Work is performed inside and outside the hospital in all weather. Position may require short bursts of running.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20E%20Jobs.pdf)

GENERAL SUMMARY

The Security Officer II provides a safe and secure environment for patients, visitors, and staff. In addition to Security Officer I duties, the role requires situational awareness, assessment and interventional skills. The role often entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy and safe environment. The Security Officer II works in collaboration with all clinical teams, specifically supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to Security Management or designee.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures the security of buildings and property through regular patrols and reporting.

Ensures patient safety by completing regular environmental assessment and periodic unit rounds.

Investigates incidents that occur on health system property.

Reports as a team member to all hospital behavior emergencies. Responds quickly in a professional and therapeutic manner.

Performs least restrictive verbal and physical de-escalation techniques necessary.

Generates reports and completes follow up on incidents as directed.

Maintains and inspects alarms and safety equipment.

Assists with evacuations in emergency situations requiring strength, stamina and flexibility.

Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians.

Provides support to ensure a Safety Officer is present as needed for court proceedings.

Assists with patient admissions in a timely, organized and client-centered fashion.

Responsible for visitor management to include providing orientation, screening and badges for entrance.

Participates in debriefing of escalation events.

Assists with patient transitions as needed.

Works to establish a rapport with patients with the goal of de-escalation in mind.

Attends change of shift and unit level huddles as requested.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school graduate or equivalent.

At least two years of security officer experience required.

Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred.

Military or Law Enforcement experience preferred.

Demonstrated computer literacy, loss prevention techniques and positive guest relations skills.

Must have a valid driver's license.

Must meet the insurability policy requirements to drive a CHKD vehicle.

Must be able to pass the CHKD driving test within 30 days of employment.

CPR Training required and/or must be obtained within 45 days of hire.

CPI Crisis Prevention Training must be obtained within 30 days of hire.

Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening and annually thereafter.

WORKING CONDITIONS

Work is performed inside and outside the hospital in all weather. Position may require short bursts of running.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20E%20Jobs.pdf)

GENERAL SUMMARY

The Security Officer II provides a safe and secure environment for patients, visitors, and staff. In addition to Security Officer I duties, the role requires situational awareness, assessment and interventional skills. The role often entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy and safe environment. The Security Officer II works in collaboration with all clinical teams, specifically supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to Security Management or designee.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures the security of buildings and property through regular patrols and reporting.

Ensures patient safety by completing regular environmental assessment and periodic unit rounds.

Investigates incidents that occur on health system property.

Reports as a team member to all hospital behavior emergencies. Responds quickly in a professional and therapeutic manner.

Performs least restrictive verbal and physical de-escalation techniques necessary.

Generates reports and completes follow up on incidents as directed.

Maintains and inspects alarms and safety equipment.

Assists with evacuations in emergency situations requiring strength, stamina and flexibility.

Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians.

Provides support to ensure a Safety Officer is present as needed for court proceedings.

Assists with patient admissions in a timely, organized and client-centered fashion.

Responsible for visitor management to include providing orientation, screening and badges for entrance.

Participates in debriefing of escalation events.

Assists with patient transitions as needed.

Works to establish a rapport with patients with the goal of de-escalation in mind.

Attends change of shift and unit level huddles as requested.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school graduate or equivalent.

At least two years of security officer experience required.

Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred.

Military or Law Enforcement experience preferred.

Demonstrated computer literacy, loss prevention techniques and positive guest relations skills.

Must have a valid driver's license.

Must meet the insurability policy requirements to drive a CHKD vehicle.

Must be able to pass the CHKD driving test within 30 days of employment.

CPR Training required and/or must be obtained within 45 days of hire.

CPI Crisis Prevention Training must be obtained within 30 days of hire.

Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening and annually thereafter.

WORKING CONDITIONS

Work is performed inside and outside the hospital in all weather. Position may require short bursts of running.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20E%20Jobs.pdf)

GENERAL SUMMARY

The Security Officer II provides a safe and secure environment for patients, visitors, and staff. In addition to Security Officer I duties, the role requires situational awareness, assessment and interventional skills. The role often entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy and safe environment. The Security Officer II works in collaboration with all clinical teams, specifically supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to Security Management or designee.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures the security of buildings and property through regular patrols and reporting.

Ensures patient safety by completing regular environmental assessment and periodic unit rounds.

Investigates incidents that occur on health system property.

Reports as a team member to all hospital behavior emergencies. Responds quickly in a professional and therapeutic manner.

Performs least restrictive verbal and physical de-escalation techniques necessary.

Generates reports and completes follow up on incidents as directed.

Maintains and inspects alarms and safety equipment.

Assists with evacuations in emergency situations requiring strength, stamina and flexibility.

Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians.

Provides support to ensure a Safety Officer is present as needed for court proceedings.

Assists with patient admissions in a timely, organized and client-centered fashion.

Responsible for visitor management to include providing orientation, screening and badges for entrance.

Participates in debriefing of escalation events.

Assists with patient transitions as needed.

Works to establish a rapport with patients with the goal of de-escalation in mind.

Attends change of shift and unit level huddles as requested.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school graduate or equivalent.

At least two years of security officer experience required.

Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred.

Military or Law Enforcement experience preferred.

Demonstrated computer literacy, loss prevention techniques and positive guest relations skills.

Must have a valid driver's license.

Must meet the insurability policy requirements to drive a CHKD vehicle.

Must be able to pass the CHKD driving test within 30 days of employment.

CPR Training required and/or must be obtained within 45 days of hire.

CPI Crisis Prevention Training must be obtained within 30 days of hire.

Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening and annually thereafter.

WORKING CONDITIONS

Work is performed inside and outside the hospital in all weather. Position may require short bursts of running.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20E%20Jobs.pdf)

GENERAL SUMMARY

The Security Officer II provides a safe and secure environment for patients, visitors, and staff. In addition to Security Officer I duties, the role requires situational awareness, assessment and interventional skills. The role often entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy and safe environment. The Security Officer II works in collaboration with all clinical teams, specifically supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to Security Management or designee.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures the security of buildings and property through regular patrols and reporting.

Ensures patient safety by completing regular environmental assessment and periodic unit rounds.

Investigates incidents that occur on health system property.

Reports as a team member to all hospital behavior emergencies. Responds quickly in a professional and therapeutic manner.

Performs least restrictive verbal and physical de-escalation techniques necessary.

Generates reports and completes follow up on incidents as directed.

Maintains and inspects alarms and safety equipment.

Assists with evacuations in emergency situations requiring strength, stamina and flexibility.

Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians.

Provides support to ensure a Safety Officer is present as needed for court proceedings.

Assists with patient admissions in a timely, organized and client-centered fashion.

Responsible for visitor management to include providing orientation, screening and badges for entrance.

Participates in debriefing of escalation events.

Assists with patient transitions as needed.

Works to establish a rapport with patients with the goal of de-escalation in mind.

Attends change of shift and unit level huddles as requested.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school graduate or equivalent.

At least two years of security officer experience required.

Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred.

Military or Law Enforcement experience preferred.

Demonstrated computer literacy, loss prevention techniques and positive guest relations skills.

Must have a valid driver's license.

Must meet the insurability policy requirements to drive a CHKD vehicle.

Must be able to pass the CHKD driving test within 30 days of employment.

CPR Training required and/or must be obtained within 45 days of hire.

CPI Crisis Prevention Training must be obtained within 30 days of hire.

Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening and annually thereafter.

WORKING CONDITIONS

Work is performed inside and outside the hospital in all weather. Position may require short bursts of running.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20E%20Jobs.pdf)

GENERAL SUMMARY

The Security Officer II provides a safe and secure environment for patients, visitors, and staff. In addition to Security Officer I duties, the role requires situational awareness, assessment and interventional skills. The role often entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy and safe environment. The Security Officer II works in collaboration with all clinical teams, specifically supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to Security Management or designee.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures the security of buildings and property through regular patrols and reporting.

Ensures patient safety by completing regular environmental assessment and periodic unit rounds.

Investigates incidents that occur on health system property.

Reports as a team member to all hospital behavior emergencies. Responds quickly in a professional and therapeutic manner.

Performs least restrictive verbal and physical de-escalation techniques necessary.

Generates reports and completes follow up on incidents as directed.

Maintains and inspects alarms and safety equipment.

Assists with evacuations in emergency situations requiring strength, stamina and flexibility.

Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians.

Provides support to ensure a Safety Officer is present as needed for court proceedings.

Assists with patient admissions in a timely, organized and client-centered fashion.

Responsible for visitor management to include providing orientation, screening and badges for entrance.

Participates in debriefing of escalation events.

Assists with patient transitions as needed.

Works to establish a rapport with patients with the goal of de-escalation in mind.

Attends change of shift and unit level huddles as requested.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school graduate or equivalent.

At least two years of security officer experience required.

Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred.

Military or Law Enforcement experience preferred.

Demonstrated computer literacy, loss prevention techniques and positive guest relations skills.

Must have a valid driver's license.

Must meet the insurability policy requirements to drive a CHKD vehicle.

Must be able to pass the CHKD driving test within 30 days of employment.

CPR Training required and/or must be obtained within 45 days of hire.

CPI Crisis Prevention Training must be obtained within 30 days of hire.

Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening and annually thereafter.

WORKING CONDITIONS

Work is performed inside and outside the hospital in all weather. Position may require short bursts of running.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20E%20Jobs.pdf)

GENERAL SUMMARY

The Office Nurse Practitioner works under continuous supervision and clinical guidance of the practice physician(s). Engages in the practices constituting the practice of medicine in collaboration with and under the medical direction and supervision of a licensed physician. Reports to supervising physician(s) and designated manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs a wide variety of patient care activities and accommodative services to support the medical practice with effective utilization of healthcare resources.

Demonstrates excellence in practice characterized by quality patient care and participation in formal and informal patient and staff education.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Current State license as a Pediatric Nurse Practitioner (PNP) / Family Nurse Practitioner (FNP) or PNP/FNP Applicant.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Advanced professional knowledge of nursing theory and practice.

3 - 5 years of pediatric experience preferred.

Meets and maintains state licensure, certification and/or educational requirements as a Nurse Practitioner.

Current CPR certification required.

Execution of Non-Competition, Confidentiality, and Non-Solicitation Agreement for CMG (Children's Medical Group, Inc.) required.

Must provide record of a completed diploma (or equivalent) or academic transcript for those areas performing complexity testing.

WORKING CONDITIONS

Category D

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20C%20Jobs.pdf)

GENERAL SUMMARY

The Cardiac Sonographer reports to the Cardiac Service Line Director/ Manager. This role performs various modalities of cardiac ultrasound including transthoracic echo, stress echo, and assistance in transesophageal echo. This role also performs other noninvasive testing to include electrocardiograms and application of holter monitors. Cardiac Sonographer is accountable for the preparation of preliminary interpretation reports for echocardiograms, billing procedures, study transmittal and coverage of satellite sites.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs echocardiograms in accordance with lab standards while meeting daily volume expectations. Responds to emergent exams is a timely manner. Follows department workflows for reporting, billing and standard daily performance.

Ensures patient care is provided in clean, safe, quiet, and secure environment. Renders excellent patient care to patients and families. All hospital related interactions are courteous and confidential and in accordance with HIPAA regulations. Demonstrates the knowledge and ability to deliver developmental and age-appropriate care to patients.

Participates in staff meetings, research studies, quality assurance activities and working groups. Cooperates and assists in obtaining institutional, divisional and departmental initiatives and goals.

Assists in the teaching of students and new technicians.

Assesses ultrasound images for identification of problem areas for focused review of images and data.

Oversees the daily operation of echocardiograph services and equipment.

Assists with creating and updating policies and procedures related to echocardiography.

Ensures continuing education requirements are met.

Demonstrates knowledge of noninvasive cardiac diagnostic testing as well as operation and maintenance of equipment including electrocardiograms and holter/event monitor application.

Participates in call coverage

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Registered Diagnostic Cardiac Sonographer (RDCS) in Pediatric Echocardiography by The American Registry of Diagnostic Medical Sonographers (ARDMS) or Registered Congenital Cardiac Sonographer (RCCS) by the Cardiovascular Credentialing International (CCI) required or registry eligible and obtainment of registration within 12 months of employment.

RDCS (PE) certification by the ARDMS is highly preferred.

Registered Diagnostic Cardiac Sonographer (RDCS) in Adult Echocardiography by The American Registry of Diagnostic Medical Sonographers (ARDMS) or Registered Cardiac Sonographer (RCS) by the Cardiovascular Credentialing International (CCI) registry eligible and obtainment of registration within 90 days of hire.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Completion of an accredited Cardiac Ultrasound program (Bachelors or Associates Degree). In lieu of degree, will consider high school diploma or equivalent with applicable experience.

Upcoming new graduates welcome to apply.

Analytical skills necessary to effectively detect pathologies based on knowledge of physiological cause and effect of diseases and clinical procedures.

Interpersonal skills necessary in order to communicate effectively with patients/families, administrative/clinical personnel and physicians.

CPR Training required or must be obtained within 45 days of hire.

Ability to work at CHKD Main Hospital and satellite locations, as needed.

WORKING CONDITIONS

Clinical patient care environment with minimal exposure to hazards such as excess noise, dust, or extremes in temperature. Frequent exposure to communicable diseases, toxic substances, medicinal preparations, body fluids and other conditions common to the healthcare environment. Moderate adverse working conditions due to the need to perform certain patient care activities.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20C%20Jobs.pdf)

GENERAL SUMMARY

The Mental Health Technician (MHT) is responsible for primarily serving as a one to one observer for assigned patients while securing and maintaining a safe environment for the patient under the supervision of a registered nurse (RN). When not assigned to the observer role non-clinical duties may be delegated to the MHT. This position reports to the Operations Center Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintains the safety of the patient and the environment.

Collects, documents, and reports data to the RN.

Performs non-clinical duties appropriately under the direction of the RN.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High School Graduate or equivalent.

CPR Training required and/or must be obtained within 45 days of hire.

Crisis Prevention (CPI) certification must be obtained within 90 days of hire.

Preferred:

One year work experience with children and adolescents seeking psychiatric treatment.

WORKING CONDITIONS

Normal patient care environment with little exposure to excessive noise, dust, temperature and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities. Frequent interactions with patients that display poor impulse control and behavior outside of social norms.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20C%20Jobs.pdf)

GENERAL SUMMARY

The Mental Health Coach is responsible for establishing a therapeutic relationship with pediatric mental health clients, modeling pro-social and positive self-coping skills. Maintains a safe and regulatory compliant treatment setting and collaborates with patient and team stakeholders to ensure an effective treatment experience. May function in on-call capacity as necessary to meet the needs of the organization. Reports to the Nurse Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provision of clinical care-

Provides evidence-based skills coaching, behavioral modification and direct observation to pediatric patients with mental health diagnoses.

Implements and reinforces strategies included in patient's treatment or behavioral plan. Relays ineffective aspects of plan back to broader team for review and adjustment.

Completes coping cards with each patient and encourages their use.

Completes nursing tasks, as delegated by the RN, for medically involved clients.

Maintains a collaborative and supportive stance with patients as a means of maintaining unit calm.

Displays expertise in de-escalation cycle and educates patients and families daily on its use.

Crisis Management-

Maintains consistent awareness of where each assigned patient is on de-escalation cycle; utilizes skills appropriate for observed de-escalation level.

Adopts a collaborative and reflective stance with patients with the goal of de-escalation in mind.

Provides emotional first aid and de-briefing to individual patients and groups after behavioral escalations.

Ensure safe and compliant treatment setting-

Manages patient's room, unit environment and team schedule, ensuring consistent structure and a priority towards safety.

Ensures work areas are organized, safe and ready for the next activity or shift.

Maintains constant awareness of patient location and immediately alerts nurse to changes in mental status.

Completes regular environmental assessment.

Admission/Registration/Greeter-

Processes admissions in a timely, organized and client-centered fashion.

Assures anyone entering the unit is free of contraband by encouraging use of assigned lockers.

Provides updates to parent/guardian regarding patient condition and progress, information is linked to the plan of care; if unsure of boundaries consults with treatment team prior to sharing information.

Greets families when they are present at point of access, provides guidance on way finding and unit rules.

Emergency Department-

Oversees Emergency Department mental health flow by acting as a liaison between provider, charge nurse, bedside nurse, evaluating therapist, admission staff, parent and child.

Provides evidence-based skills coaching, behavioral modification and direct observation to pediatric patients with mental health diagnoses. Assistance in application of restraint when deemed medically necessary and ordered by treating physician.

Completes nursing tasks (Activities of Daily Living (ADLs), Vital Signs, nutrition, patient weights), as delegated by the RN, for medically involved clients.

Maintains compliant and safe environment of care including stocking, setting up rooms for admission and general cleaning.

Attends change of shift and unit level huddles.

Assists with de-escalation and restraint application when needed.

Completes coping cards with each client and encourages their use.

Maintains consistent awareness of where each assigned patient is on de-escalation cycle; utilizes skills appropriate for observed de-escalation level.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Undergraduate degree in Social Work, Counseling, Mental Health, Education, Arts & Science, Healthcare or related field from an accredited college/university or equivalent course work and/or previous training and direct care employment experience to demonstrate knowledge or expertise in children, adolescences or mental health. Undergraduate degree in noted disciplines preferred.

Supplemental trainings in mental health disorders, crisis response, behavioral planning preferred.

Increased Security Clearance may be Required: FBI fingerprinting, criminal background check, and Child Protective Services registry search.

WORKING CONDITIONS

Inpatient hospital or outpatient practice with little exposure to dust, temperature and the like.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20C%20Jobs.pdf )

GENERAL SUMMARY

The Physician Billing Representative II provides prompt and efficient operations of billing processes. Responsible for accurate and timely data collection, documentation, submission and data retrieval for billing processes with computerized revenue cycle systems. Interfaces with multiple departments. Reports to Practice Manager/Billing Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitors billing processes, accounts receivable, collections, data entry and assures accurate, timely and compliant coding and submissions.

Assists with and processes billing inquiries.

Acts as a liaison for the practice and between subsidiaries, affiliates, finance, insurance, patient and other issues surrounding billing processes.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school diploma or GED equivalent.

Five (5) years of experience in a related field required.

Business Associates or related degree preferred.

Knowledge of medical terminology, computer skills, ICD-10/CPT coding, quality risk coding and third party payer insurance and billing processes.

Ability to audit denials and perform root cause analysis for future denial prevention.

Excellent customer service skills required to communicate with various companies and multiple departments.

Ability to effectively gather and exchange information in both oral and written communications and bookkeeping skills.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust and temperature.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)

GENERAL SUMMARY

The Unit Secretary provides clerical and secretarial support for the patient care team. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides clerical and secretarial functions for the service area.

Acts as a receptionist on the unit and provides appropriate assistance to families and patients.

Communicates unit-related and/or patient-related needs to other departments and healthcare team members.

Participates in department performance improvement activities with a focus on patient safety and excellence in customer service.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school diploma or equivalent preferred.

Knowledge of medical terminology and computer data entry experience required.

Must be able to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.

WORKING CONDITIONS

Normal patient care environment with little exposure to excessive noise, dust, temperature and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20B1%20Jobs.pdf )

GENERAL SUMMARY

The Informatics Coordinator oversees and facilitates medical and clinical information systems for the planning, research, development, implementation and evaluation medical and clinical information systems and services for practices within CHKDHS in coordination with information services. Seeks guidance from the Director and/or upper management for unusual or unanticipated circumstances. Reports to designated Director / Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works effectively through all phases of system development to effectively meet the needs of the practices and regulatory requirements for medical and clinical information systems.

Works closely with IS professionals, practice, and department personnel; functions as a liaison, coordinating system implementation, maintenance, training and support for staff; and resolves functional and technical systems issues.

Works collaboratively on various teams and committees in support of CHKDHS informatics processes.

Maintains knowledge of trends and advances in the field of healthcare informatics.

Recommends process improvements and system development.

Analyzes complex operations and structure processes to facilitate decision making regarding information systems.

Develops and modifies policies and procedures impacted by information systems.

Actively participates in conferences and professional organizations related to information system.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Informatics certification preferred.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Professional knowledge of management information systems at a level normally acquired through obtaining a Bachelor's degree in informatics system management or related specialty, and/or equivalent experience required with a minimum of 3 years experience in the health care industry.

Demonstrates the ability to be self directed with excellent organizational, analytical, writing, interpersonal and project management skills necessary.

Expertise in Microsoft office software applications and operating systems.

Must possess critical systems thinking as it relates to system analysis, design, implementation and evaluation.

Understanding of basic concepts related to information system application and use.

Ability to identify and analyze problems and implement solutions for operational functions.

Ability to relate well with providers, leaders, and multiple departments.

Ability to effectively gather and exchange information through oral, written and formal reporting processes.

Technical and professional knowledge and skills unique to the business (regulatory, governing, compliance and auditing processes).

Ability to work a flexible schedule with planned evening and weekend hours to meet training and go live implementation.

Must be able to travel and possess a valid Virginia Drivers license and be able to meet the insurance requirement of the organization.

WORKING CONDITIONS

A clinical patient care environment with minimal exposure to hazards such as excess noise, dust, or extremes in temperature. Frequent exposure to communicable diseases, toxic substances, medicinal preparations, body fluids and other conditions common to the healthcare environment. Moderate adverse working conditions due to the need to perform certain patient care activities.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20C%20Jobs.pdf )

GENERAL SUMMARY

The Security Officer II provides a safe and secure environment for patients, visitors, and staff. In addition to Security Officer I duties, the role requires situational awareness, assessment and interventional skills. The role often entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy and safe environment. The Security Officer II works in collaboration with all clinical teams, specifically supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to Security Management or designee.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures the security of buildings and property through regular patrols and reporting.

Ensures patient safety by completing regular environmental assessment and periodic unit rounds.

Investigates incidents that occur on health system property.

Reports as a team member to all hospital behavior emergencies. Responds quickly in a professional and therapeutic manner.

Performs least restrictive verbal and physical de-escalation techniques necessary.

Generates reports and completes follow up on incidents as directed.

Maintains and inspects alarms and safety equipment.

Assists with evacuations in emergency situations requiring strength, stamina and flexibility.

Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians.

Provides support to ensure a Safety Officer is present as needed for court proceedings.

Assists with patient admissions in a timely, organized and client-centered fashion.

Responsible for visitor management to include providing orientation, screening and badges for entrance.

Participates in debriefing of escalation events.

Assists with patient transitions as needed.

Works to establish a rapport with patients with the goal of de-escalation in mind.

Attends change of shift and unit level huddles as requested.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school graduate or equivalent.

At least two years of security officer experience required.

Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred.

Military or Law Enforcement experience preferred.

Demonstrated computer literacy, loss prevention techniques and positive guest relations skills.

Must have a valid driver's license.

Must meet the insurability policy requirements to drive a CHKD vehicle.

Must be able to pass the CHKD driving test within 30 days of employment.

CPR Training required and/or must be obtained within 45 days of hire.

CPI Crisis Prevention Training must be obtained within 30 days of hire.

Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening and annually thereafter.

WORKING CONDITIONS

Work is performed inside and outside the hospital in all weather. Position may require short bursts of running.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20E%20Jobs.pdf)

GENERAL SUMMARY

The Speech Pathologist is responsible for accurately evaluating, diagnosing, preparing, implementing, monitoring and supervising an individually tailored therapy program to maximize performance and attain treatment goals. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Evaluates, treats, diagnoses and prescribes treatment for patients experiencing speech, language, cognition, voice, fluency, swallowing and/or communication disorders.

Provides a full range of diagnostic, counseling and rehabilitative services as s speech pathologist.

Assists in the development and maintenance of policies, procedures, protocols to enhance patient outcomes.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Current state licensure as a Speech-Language Pathologist.

Provisional license acceptable during Clinical Fellowship; must obtain Virginia license upon completion.

Current Certification of Clinical Competence through the American Speech-Language, Hearing Associations (ASHA); or if in Clinical Fellowship, must obtain upon completion.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Master's degree in speech-pathology/communication disorders.

Knowledge of speech-language pathology principles and theories.

Knowledge and experience in the administration of a variety of assessment tools, treatment plans and equipment associated with communication, language and oral-motor disorders.

Ability to meet on call requirements of department.

WORKING CONDITIONS

Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20C%20Jobs.pdf )

GENERAL SUMMARY

Plans, provides, and monitors individualized psychiatric and medical nursing care in response to specific patient needs. Provides developmentally appropriate psychosocial and clinical care respective to the assigned patient population. Reports to the Director of Patient Care Services - Critical Care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Plans, provides, and monitors individualized psychiatric and medical nursing care following established policies, procedures, and regulations.

Performs therapeutic nursing interventions as established by individualized plan of care for the preschool, school age or adolescent patient and his/her family.

Provides developmentally appropriate psychosocial and clinical care.

Communicates and collaborates effectively with all members of the healthcare team.

Performs other duties as assigned.

Core competencies:

Adept in conflict resolution

Skilled in intake interviewing

Culturally sensitive expertise in crisis intervention techniques

Exceptional interpersonal communication

Psychiatric population familiarity

Psychotropic medication knowledge

Understands and evaluates data related to psychiatric emergency: Vital signs/LOC Glasgow coma scale; Lab tests (routine bloodwork, urine toxicology screen)

Demonstrated understanding of the Emergency Mental Health Nurse and their role within the ED

Demonstrated ability to provide a safe environment and interventions to manage alterations in mental/behavioral health and ensure patient and staff safety

LICENSES AND/OR CERTIFICATIONS

Current Virginia state license as a Registered Nurse or Registered Nurse holding a valid Compact State license.

CPR Training required and/or must be obtained within 45 days of hire.

PALS preferred.

RN certification preferred.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Must have an Associates in Nursing/Diploma in Nursing with applicable experience, however a BSN is preferred.

Experience in both pediatric medical and psychiatric settings preferred.

Pediatric experience preferred.

WORKING CONDITIONS

Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20C%20Jobs.pdf)

GENERAL SUMMARY

The Speech Pathologist is responsible for accurately evaluating, diagnosing, preparing, implementing, monitoring and supervising an individually tailored therapy program to maximize performance and obtain treatment goals. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Tests, evaluates, treats, diagnoses and prescribes treatment for patients experiencing speech, language, cognition, swallowing and/or communication disorders.

Provides a full range of diagnostic, counseling and rehabilitative services.

Assists in the development and maintenance of policies, procedures, protocols to enhance patient outcomes.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Current state licensure as a Speech-Language Pathologist.

Provisional license acceptable during Clinical Fellowship; must obtain Virginia license upon completion.

Current Certification of Clinical Competence through the American Speech-Language, Hearing Associations (ASHA); or if in Clinical Fellowship, must obtain upon completion.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Master's degree in speech-pathology/communication disorders.

Knowledge of speech-language pathology principles and theories.

Knowledge and experience in the administration of a variety of assessment tools, treatment plans and equipment associated with communication, language and oral-motor disorder.

Ability to meet on call requirements of department.

WORKING CONDITIONS

Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20C%20Jobs.pdf )

GENERAL SUMMARY

The Occupational Therapist delivers occupational therapy services in accordance with AOTA's standards and policies; the nature and scope of occupational therapy services must be in accordance with laws and regulations. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assures continued competency by establishing, maintaining, and updating professional performance, knowledge, and skills.

Provides direction for certified occupational therapy assistant in a collaborative manner as defined by official AOTA documents and in accordance with laws and regulations.

Maintains current knowledge of legislative, political, social, cultural, and reimbursement issues that affect patients and the practice of occupational therapy.

Systematically assesses the efficiency and effectiveness of occupational therapy services and designs and implements processes to support quality service delivery.

Performs other duties and tasks as assigned.

LICENSES AND/OR CERTIFICATIONS

Current state licensure as an occupational therapist. New graduates must obtain Virginia state licensure within 90 days of employment as an Occupational Therapist.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Knowledge of occupational therapy treatment and modalities.

Knowledge and experience in the administration of a variety of assessment tools, treatment plans and equipment.

Ability to meet on call requirements of department.

WORKING CONDITIONS

Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20D%20Jobs.pdf )

GENERAL SUMMARY

The LPN Clinical Supervisor reports to the designated manager and is responsible for supervising, coordinating and directing the work flow and functions of designated service personnel to facilitate safe and efficient work flow and practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assists in the selection, training, orientation and competency validation of designated personnel.

Supervises, plans, develops and organizes services and activities to support medical practices.

Works in close cooperation with and under the clinical guidance of the practice physician(s).

Performs a wide variety of patient care activities and accommodative services to support the medical practice.

Demonstrates excellence in nursing practice characterized by quality patient care and participation in formal and informal patient and staff education.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Current Virginia state license as a Practical Nurse (LPN) or Practical Nurse holding a valid Compact State license.

CPR Training required and/or must be obtained within 45 days of hire.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Technical and professional knowledge and skills for clinical operations of the service area usually acquired through 3 - 5 years' progressive Clinical/Supervisory experience in a practice setting.

Professional knowledge of nursing theory and practice.

Pediatric experience preferred.

Must provide record of a completed diploma (or equivalent) or academic transcript for those areas performing complexity testing.

WORKING CONDITIONS

Clinical patient care environment with minimal exposure to hazards such as excess noise, dust, or extremes in temperature. Frequent exposure to communicable diseases, toxic substances, medicinal preparations, body fluids and other conditions common to the healthcare environment. Moderate adverse working conditions due to the need to perform certain patient care activities.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20C%20Jobs.pdf)

GENERAL SUMMARY

The LPN - Urgent Care reports to department leadership and is responsible for providing clinical care and services in close cooperation with and under the clinical guidance/supervision of the practice provider(s) and/or registered nurse. Performs a wide variety of patient care activities, accommodative services, and administrative functions to support the medical care of patients and families.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assists physician, NP and/or PA in all aspects of medical care, treatments and procedures, diagnostic and laboratory testing following established policies, procedures, and regulations.

Participates in on-going quality assurance, maintains regulatory requirements, and assists in establishing and updating applicable policies and procedures.

Provides support to orientation and training of staff and students.

Demonstrates excellence in nursing practice characterized by quality patient care and participation in formal and informal patient, family and staff education.

Demonstrates effective use of time and resources.

Provides coverage as needed to locations outside of primary work location based on operational needs.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Current State license as a Licensed Practical Nurse.

CPR and PEARS Training required and/or must be obtained within 45 days of hire.

PALS certification required or must be obtained within 6 months of hire.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Professional knowledge of nursing theory and practice.

Pediatric experience preferred.

Ability to travel.

Must provide record of a completed diploma (or equivalent) or academic transcript for those areas performing complexity testing.

WORKING CONDITIONS

Clinical patient care environment with minimal exposure to hazards such as excess noise, dust, or extremes in temperature. Frequent exposure to communicable diseases, toxic substances, medicinal preparations, body fluids and other conditions common to the healthcare environment. Moderate adverse working conditions due to the need to perform certain patient care activities.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20C%20Jobs.pdf)

GENERAL SUMMARY

The Medical Social Worker is responsible for assisting patients with biopsychosocial problems resulting from acute or chronic illness, disability and/or trauma. The Medical Social Worker completes comprehensive assessment with patients and/or caregivers to obtain psychosocial history and develop individualized treatment plan. Provides support, resources, and case management services. Collaborates with multidisciplinary teams to implement treatment plan and provides follow up as necessary. Functions in an on-call capacity as necessary to meet the needs of the department and organization. Reports to the Medical Social Work Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Case management functions--

Assesses the biopsychosocial needs, including emotional, social, environmental and financial needs, of the patient and caregiver(s), as well as the limitations or strengths of current available resources.

Collaborates with patient, caregiver(s) and interdisciplinary medical team to develop a service plan that identifies goals, priorities and strategies.

Monitors patient and caregiver(s) receipt of services in order to reassess change of needs, as well as to ensure appropriate, sufficient and timely services are being provided.

Documents, as appropriate, in medical record.

Coordinates patient care conference, as appropriate, regarding biopsychosocial and case management issues.

Promotes Family Centered Care.

Provision of therapeutic support--

Establishes therapeutic relationships with patient and caregiver(s).

Provides counseling and mental health clinical interventions to the patient and/or caregiver, under the supervision of a licensed clinician.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Master's Degree in Social Work, Counseling or related licensed eligible field.

Course work in case management, advocacy, and family systems preferred.

Approximately six to twelve months on-the-job experience preferred.

Increased Security Clearance Required for Job Roles in Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.

WORKING CONDITIONS

Inpatient hospital with little exposure to dust, temperature and the like.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20B%20Jobs.pdf )

GENERAL SUMMARY

Plans, provides, and monitors individualized nursing care in response to specific patient needs within a defined scope of practice. Provides developmentally appropriate psychosocial and clinical care respective to the assigned patient population. Reports to departmental management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides developmentally appropriate psychosocial and clinical care.

Plans, provides, and monitors specific patient needs following established policies, procedures, and regulations.

Communicates and collaborates effectively with all members of the healthcare team.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Current Virginia state license as a Registered Nurse or Registered Nurse holding a valid Compact State license.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Must have an Associates in Nursing/Diploma in Nursing with applicable experience. BSN is preferred.

RN certification preferred.

Pediatric experience preferred.

CPR Training required and/or must be obtained within 45 days of hire.

WORKING CONDITIONS

Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20C%20Jobs.pdf)

GENERAL SUMMARY

Plans, provides, and monitors individualized nursing care in response to specific patient needs within a defined scope of practice. Provides developmentally appropriate psychosocial and clinical care respective to the assigned patient population. Reports to departmental management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides developmentally appropriate psychosocial and clinical care.

Plans, provides, and monitors specific patient needs following established policies, procedures, and regulations.

Communicates and collaborates effectively with all members of the healthcare team.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Current Virginia state license as a Registered Nurse or Registered Nurse holding a valid Compact State license.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Must have an Associates in Nursing/Diploma in Nursing with applicable experience. BSN is preferred.

RN certification preferred.

Pediatric experience preferred.

CPR Training required and/or must be obtained within 45 days of hire.

WORKING CONDITIONS

Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20C%20Jobs.pdf)

GENERAL SUMMARY

The Lead Patient Registration Technician is responsible for the day-to-day operations and staffing for the front office and functions. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Reports to the Manager/Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets, instructs, directs and assists patients and visitors upon arrival in the service area or through telecommunication devices.

Renders exceptional customer service to parents, patients, visitors and co-workers.

Serves as coordinator, expert and patient liaison for healthcare services.

Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.

Performs charge entry and charge batching processes.

Provides clerical and secretarial support.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school diploma or equivalent.

3-5 years related work experience required.

Ability to relate well with the public.

Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.

Ability to sort and file materials correctly by alphabetical or numeric systems.

Knowledge of computer data entry processes required.

General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology required.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature and the like.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)

GENERAL SUMMARY

The Patient Registration Technician greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Reports to Manager/Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Renders exceptional customer service to parents, patients, visitors and co-workers.

Serves as patient liaison for healthcare services.

Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.

May perform charge entry and charge batching processes as necessary.

Provides clerical and secretarial support.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school diploma or equivalent.

2-3 years related work experience preferred.

Ability to relate well with the public.

Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.

Ability to sort and file materials correctly by alphabetical or numeric systems.

Knowledge of computer data entry processes required.

General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature and the like.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)