Company Detail

Job Description

Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.

As a Technical Content Development Manager, you are the leader of Technical Content Developers who convert text-based educational materials (homework, quizzes, tests, tutorials, and labs) into a feature-rich, interactive digital environment, in alignment with product strategy. By leading this role, you ensure they are supporting product strategy and improving learner success by adhering to pedagogy, quality, style, and schedule. You work collaboratively with other managers to promote communication, a positive culture, and to ensure your team is empowered to complete assigned projects in a changing environment. We are a team that is passionate about developing digital content and designing technical efficiencies that produce high quality learning experiences, and delivering products that meet defined requirements and respond to market needs.

RESPONSIBILITIES

Staff Management/Talent Development

Hires, retains, and grows a Technical Content team. Enables team to effectively execute their role and contribute towards the success of each product's strategic and financial goals. Provides coaching and mentoring for continual improvement, meaningful and effective feedback; conducts performance appraisals, and supports continuous learning and development that improves individual and team skills and competencies. Fosters, develops, and implements training programs. Helps team turn creative ideas into solutions. Collaborates with other functional managers to enable individual contributor and team success. Effectively communicates relevant organizational goals and initiatives to team. Gains familiarity with Cengage quality learning principles and ensures that the team is following those principles. Embodies the Cengage Ethos, leads by example, and promotes positive team health.

Relationship Management

Builds and cultivates relationships with cross-functional partners critical to the success of the team. Collaborates to define requirements and priorities, advocate for team, and ensure successful delivery of customer-focused, quality products aligned with the strategic plan and vision. Applies creativity to decision making and problem solving. Synthesizes and shares relevant information to team and cross-functional partners. Actively fosters healthy team dynamics among team and peers.

Operations, Process Improvement, and Performance Analytics

Manages team to ensure high-quality, timely output that delivers business value throughout the product lifecycle. Provides support and leadership of analysis, design, development, training, and implementation of documentation and processes for efficient technical content development; continuous improvement of resources and processes; measurement and evaluation of team leading to continuous performance improvement. Participates in or leads working groups and task forces. Proactively identifies and manages initiatives, tools, or processes that improve efficiency, quality, or customer experience across the team.

REQUIRED QUALIFICATIONS

• 4+ years of successful experience designing, creating, or managing digital education products

• Demonstrated ability to work with and across functions

• Demonstrated change management success

• Proven people leadership

• Excellent written and verbal communication, as well as interpersonal skills

• Ability to proactively identify challenges and opportunities, suggest appropriate action, and implement a plan

• High level of comfort and skill in conflict management and delivering feedback

PREFERRED QUALIFICATIONS

• 2-4 Years of People Leadership experience with demonstrated excellence building and leading teams

• Experience leading a team comprised of multiple roles and locations (including remote)

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$73,400.00 - $117,400.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.

As a Technical Content Development Manager, you are the leader of Technical Content Developers who convert text-based educational materials (homework, quizzes, tests, tutorials, and labs) into a feature-rich, interactive digital environment, in alignment with product strategy. By leading this role, you ensure they are supporting product strategy and improving learner success by adhering to pedagogy, quality, style, and schedule. You work collaboratively with other managers to promote communication, a positive culture, and to ensure your team is empowered to complete assigned projects in a changing environment. We are a team that is passionate about developing digital content and designing technical efficiencies that produce high quality learning experiences, and delivering products that meet defined requirements and respond to market needs.

RESPONSIBILITIES

Staff Management/Talent Development

Hires, retains, and grows a Technical Content team. Enables team to effectively execute their role and contribute towards the success of each product's strategic and financial goals. Provides coaching and mentoring for continual improvement, meaningful and effective feedback; conducts performance appraisals, and supports continuous learning and development that improves individual and team skills and competencies. Fosters, develops, and implements training programs. Helps team turn creative ideas into solutions. Collaborates with other functional managers to enable individual contributor and team success. Effectively communicates relevant organizational goals and initiatives to team. Gains familiarity with Cengage quality learning principles and ensures that the team is following those principles. Embodies the Cengage Ethos, leads by example, and promotes positive team health.

Relationship Management

Builds and cultivates relationships with cross-functional partners critical to the success of the team. Collaborates to define requirements and priorities, advocate for team, and ensure successful delivery of customer-focused, quality products aligned with the strategic plan and vision. Applies creativity to decision making and problem solving. Synthesizes and shares relevant information to team and cross-functional partners. Actively fosters healthy team dynamics among team and peers.

Operations, Process Improvement, and Performance Analytics

Manages team to ensure high-quality, timely output that delivers business value throughout the product lifecycle. Provides support and leadership of analysis, design, development, training, and implementation of documentation and processes for efficient technical content development; continuous improvement of resources and processes; measurement and evaluation of team leading to continuous performance improvement. Participates in or leads working groups and task forces. Proactively identifies and manages initiatives, tools, or processes that improve efficiency, quality, or customer experience across the team.

REQUIRED QUALIFICATIONS

• 4+ years of successful experience designing, creating, or managing digital education products

• Demonstrated ability to work with and across functions

• Demonstrated change management success

• Proven people leadership

• Excellent written and verbal communication, as well as interpersonal skills

• Ability to proactively identify challenges and opportunities, suggest appropriate action, and implement a plan

• High level of comfort and skill in conflict management and delivering feedback

PREFERRED QUALIFICATIONS

• 2-4 Years of People Leadership experience with demonstrated excellence building and leading teams

• Experience leading a team comprised of multiple roles and locations (including remote)

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$73,400.00 - $117,400.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.

As a Technical Content Development Manager, you are the leader of Technical Content Developers who convert text-based educational materials (homework, quizzes, tests, tutorials, and labs) into a feature-rich, interactive digital environment, in alignment with product strategy. By leading this role, you ensure they are supporting product strategy and improving learner success by adhering to pedagogy, quality, style, and schedule. You work collaboratively with other managers to promote communication, a positive culture, and to ensure your team is empowered to complete assigned projects in a changing environment. We are a team that is passionate about developing digital content and designing technical efficiencies that produce high quality learning experiences, and delivering products that meet defined requirements and respond to market needs.

RESPONSIBILITIES

Staff Management/Talent Development

Hires, retains, and grows a Technical Content team. Enables team to effectively execute their role and contribute towards the success of each product's strategic and financial goals. Provides coaching and mentoring for continual improvement, meaningful and effective feedback; conducts performance appraisals, and supports continuous learning and development that improves individual and team skills and competencies. Fosters, develops, and implements training programs. Helps team turn creative ideas into solutions. Collaborates with other functional managers to enable individual contributor and team success. Effectively communicates relevant organizational goals and initiatives to team. Gains familiarity with Cengage quality learning principles and ensures that the team is following those principles. Embodies the Cengage Ethos, leads by example, and promotes positive team health.

Relationship Management

Builds and cultivates relationships with cross-functional partners critical to the success of the team. Collaborates to define requirements and priorities, advocate for team, and ensure successful delivery of customer-focused, quality products aligned with the strategic plan and vision. Applies creativity to decision making and problem solving. Synthesizes and shares relevant information to team and cross-functional partners. Actively fosters healthy team dynamics among team and peers.

Operations, Process Improvement, and Performance Analytics

Manages team to ensure high-quality, timely output that delivers business value throughout the product lifecycle. Provides support and leadership of analysis, design, development, training, and implementation of documentation and processes for efficient technical content development; continuous improvement of resources and processes; measurement and evaluation of team leading to continuous performance improvement. Participates in or leads working groups and task forces. Proactively identifies and manages initiatives, tools, or processes that improve efficiency, quality, or customer experience across the team.

REQUIRED QUALIFICATIONS

• 4+ years of successful experience designing, creating, or managing digital education products

• Demonstrated ability to work with and across functions

• Demonstrated change management success

• Proven people leadership

• Excellent written and verbal communication, as well as interpersonal skills

• Ability to proactively identify challenges and opportunities, suggest appropriate action, and implement a plan

• High level of comfort and skill in conflict management and delivering feedback

PREFERRED QUALIFICATIONS

• 2-4 Years of People Leadership experience with demonstrated excellence building and leading teams

• Experience leading a team comprised of multiple roles and locations (including remote)

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$73,400.00 - $117,400.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.

As a Technical Content Development Manager, you are the leader of Technical Content Developers who convert text-based educational materials (homework, quizzes, tests, tutorials, and labs) into a feature-rich, interactive digital environment, in alignment with product strategy. By leading this role, you ensure they are supporting product strategy and improving learner success by adhering to pedagogy, quality, style, and schedule. You work collaboratively with other managers to promote communication, a positive culture, and to ensure your team is empowered to complete assigned projects in a changing environment. We are a team that is passionate about developing digital content and designing technical efficiencies that produce high quality learning experiences, and delivering products that meet defined requirements and respond to market needs.

RESPONSIBILITIES

Staff Management/Talent Development

Hires, retains, and grows a Technical Content team. Enables team to effectively execute their role and contribute towards the success of each product's strategic and financial goals. Provides coaching and mentoring for continual improvement, meaningful and effective feedback; conducts performance appraisals, and supports continuous learning and development that improves individual and team skills and competencies. Fosters, develops, and implements training programs. Helps team turn creative ideas into solutions. Collaborates with other functional managers to enable individual contributor and team success. Effectively communicates relevant organizational goals and initiatives to team. Gains familiarity with Cengage quality learning principles and ensures that the team is following those principles. Embodies the Cengage Ethos, leads by example, and promotes positive team health.

Relationship Management

Builds and cultivates relationships with cross-functional partners critical to the success of the team. Collaborates to define requirements and priorities, advocate for team, and ensure successful delivery of customer-focused, quality products aligned with the strategic plan and vision. Applies creativity to decision making and problem solving. Synthesizes and shares relevant information to team and cross-functional partners. Actively fosters healthy team dynamics among team and peers.

Operations, Process Improvement, and Performance Analytics

Manages team to ensure high-quality, timely output that delivers business value throughout the product lifecycle. Provides support and leadership of analysis, design, development, training, and implementation of documentation and processes for efficient technical content development; continuous improvement of resources and processes; measurement and evaluation of team leading to continuous performance improvement. Participates in or leads working groups and task forces. Proactively identifies and manages initiatives, tools, or processes that improve efficiency, quality, or customer experience across the team.

REQUIRED QUALIFICATIONS

• 4+ years of successful experience designing, creating, or managing digital education products

• Demonstrated ability to work with and across functions

• Demonstrated change management success

• Proven people leadership

• Excellent written and verbal communication, as well as interpersonal skills

• Ability to proactively identify challenges and opportunities, suggest appropriate action, and implement a plan

• High level of comfort and skill in conflict management and delivering feedback

PREFERRED QUALIFICATIONS

• 2-4 Years of People Leadership experience with demonstrated excellence building and leading teams

• Experience leading a team comprised of multiple roles and locations (including remote)

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$73,400.00 - $117,400.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.

As a Technical Content Development Manager, you are the leader of Technical Content Developers who convert text-based educational materials (homework, quizzes, tests, tutorials, and labs) into a feature-rich, interactive digital environment, in alignment with product strategy. By leading this role, you ensure they are supporting product strategy and improving learner success by adhering to pedagogy, quality, style, and schedule. You work collaboratively with other managers to promote communication, a positive culture, and to ensure your team is empowered to complete assigned projects in a changing environment. We are a team that is passionate about developing digital content and designing technical efficiencies that produce high quality learning experiences, and delivering products that meet defined requirements and respond to market needs.

RESPONSIBILITIES

Staff Management/Talent Development

Hires, retains, and grows a Technical Content team. Enables team to effectively execute their role and contribute towards the success of each product's strategic and financial goals. Provides coaching and mentoring for continual improvement, meaningful and effective feedback; conducts performance appraisals, and supports continuous learning and development that improves individual and team skills and competencies. Fosters, develops, and implements training programs. Helps team turn creative ideas into solutions. Collaborates with other functional managers to enable individual contributor and team success. Effectively communicates relevant organizational goals and initiatives to team. Gains familiarity with Cengage quality learning principles and ensures that the team is following those principles. Embodies the Cengage Ethos, leads by example, and promotes positive team health.

Relationship Management

Builds and cultivates relationships with cross-functional partners critical to the success of the team. Collaborates to define requirements and priorities, advocate for team, and ensure successful delivery of customer-focused, quality products aligned with the strategic plan and vision. Applies creativity to decision making and problem solving. Synthesizes and shares relevant information to team and cross-functional partners. Actively fosters healthy team dynamics among team and peers.

Operations, Process Improvement, and Performance Analytics

Manages team to ensure high-quality, timely output that delivers business value throughout the product lifecycle. Provides support and leadership of analysis, design, development, training, and implementation of documentation and processes for efficient technical content development; continuous improvement of resources and processes; measurement and evaluation of team leading to continuous performance improvement. Participates in or leads working groups and task forces. Proactively identifies and manages initiatives, tools, or processes that improve efficiency, quality, or customer experience across the team.

REQUIRED QUALIFICATIONS

• 4+ years of successful experience designing, creating, or managing digital education products

• Demonstrated ability to work with and across functions

• Demonstrated change management success

• Proven people leadership

• Excellent written and verbal communication, as well as interpersonal skills

• Ability to proactively identify challenges and opportunities, suggest appropriate action, and implement a plan

• High level of comfort and skill in conflict management and delivering feedback

PREFERRED QUALIFICATIONS

• 2-4 Years of People Leadership experience with demonstrated excellence building and leading teams

• Experience leading a team comprised of multiple roles and locations (including remote)

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$73,400.00 - $117,400.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

Job Summary

This role will be responsible for leading and performing Cengage Distribution freight audit & payment processes while maintaining and improving processing accuracy & efficiencies. This role requires strong analytical skills, outstanding attention to detail, a solid understanding of freight audit procedures and transportation industry norms, and the skills to lead small projects with cross-functional & multi-department involvement.

What you'll do here:

• Perform required daily freight billing tasks across all modes of transport (including small parcel, LTL, FTL, Ocean Freight and Air Freight) to code and process invoices for payment.

• Work directly with freight audit payment vendors to ensure accurate audits and timely payments are completed.

• Resolve discrepancies between negotiated rates and invoiced amounts from transportation providers when identified.

• Support Cengage finance requirements for classification of freight charges for internal business reporting.

• Manage performance of freight audit and payment vendor(s).

• Identify possible improvements in current processes and guide projects to correct.

• Provide backup to and collaborate with other Transportation department personnel

• Perform various other transportation related clerk activities as needed, such as:

• Gathering import/export information to complete customs forms

• Scan/Upload shipping documentation into repository and file appropriately

• Other duties as required and assigned.

Skills You Will Need Here:

• Excellent skills using Microsoft Outlook, PowerPoint, Word, and Excel

• Advanced Microsoft Excel Experience & other analytical tools such as SQL & Power BI a plus

• Excellent written and verbal communication skills that demonstrate a proved ability to develop relationships with a range of internal and external customers.

• Strong time management, planning, organizational and problem solving skills

• Quality driven and results oriented

Education and Experience:

• Minimum one to three years experience in freight bill audit or similar transportation related role

• Familiarity with LTL, FTL and small parcel pricing and contract specifics

• Experience successfully working independently and communicating effectively across internal departments

• Experience leading and completing small projects to successful completion

• Analysis experience in supply chain, finance, or distribution a plus

• High school diploma or equivalent or field experience equivalent

• Bachelor's Degree preferred

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$49,500.00 - $79,200.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

This dynamic and highly visible position within our Digital Services department is vital to driving high customer retention and satisfaction. The Digital Success Specialist position will be primarily remote with a requirement to come into the Independence, KY office for meetings and events as requested with travel

What you'll do here:

• Support customers to ensure they can optimally navigate our digital products, training resources, and overall organization.

• Monitor success of digital courses, interpret data, and retain a positive customer experience.

• Actively work to cultivate relationships, ensure satisfaction, drive revenue and customer success.

• Strive to exceed customer expectations and prioritize needs to meet customer timelines with a focus on retention and renewal.

• Act as the 'voice of the customer' to inform product improvements and a better user experience.

• Partner with management to provide status updates, assist on projects, and uncover support trends while meeting all role requirements.

• Be a problem solver who is solution oriented and anticipates needs, assisting the customer in acquiring the quickest resolution and ensure digital courses are running efficiently.

Skills you'll need here:

Required:

• High school graduate with some relevant college coursework completed.

• Recent and proven experience in a relationship-based role such as customer or account management.

• Strong communication skills (both verbal and written).

• Ability to grasp technical concepts and capable of mastering new operating and digital platforms/systems.

• Highly organized, self-starter with excellent time management skills that provides capacity to manage multiple projects along with crafting efficient workflows.

• Travel expectations:

Preferred:

• Bachelor's degree.

• Understanding of eLearning and online homework digital platforms.

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$35,200.00 - $56,300.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What you'll do here:

Enrollment Consultants play a vital role in driving sales revenue for our Ed2go continuing education and career training programs. As an Enrollment Consultant, you will be responsible for prioritizing qualified leads generated through various channels, including our website, referrals, live chat, and telephone. Your primary objective will be to match prospective students with the most suitable program while ensuring a top-notch customer experience at every touchpoint.

At Cengage Group, we prioritize delivering the highest quality student experience from an individual's first contact with us through their initial enrollment. As an Enrollment Consultant, you'll play a crucial role in ensuring that our processes and infrastructure deliver on that promise. If you're a motivated self-starter with a passion for sales, customer service, and education, we want to hear from you!

To succeed in this role, you will:

• Be skilled in asking appropriate and probing questions, overcoming objections, and managing your time effectively.

• Be proficient in navigating sites and applications and technically literate.

• Advise prospective students on how our programs can meet their educational and career needs

• Guide qualified applicants through the admissions and enrollment process.

• Be responsible for completing all required reports regarding sales and sales campaigns, market feedback, and team territory management activities

• Manage your pipeline effectively to meet or exceed enrollment objectives

Skills you will need here:

(Required)

• Technical proficiency; ability to navigate sites and applications; technically literate

• Ability to work paid overtime beyond conventional business hours to complete assignments as required

Preferred:

• Proven success in prior customer facing role

• Some college course work or degree

• Prior Student Admissions/ Enrollment Experience

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$39,500.00 - $63,200.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What you'll do here:

Reporting to the District Manager, as a Customer Success Manager you will provide pre-sale support for digital product sales, with a central focus on driving large digital adoptions

• Working with your District Manager you will create district-wide strategies to increase digital sales and usage

• Develop and maintain relationships with IT decision makers and administrators at key digital accounts in assigned accounts

• Maintain up to date knowledge of all systems, policies and procedures on campuses that can and could affect successful implementation of digital products

• Partner with District Manager, Account Executives, and Learning Consultants in digital learning solution sales by participating as needed in large adoption sales discussions and demonstrating depth of Cengage digital solutions support

• Identify potential Digital Power Users and collaborate to involve them in the Cengage Learning Digital Power User Program

• Coordinate with Engagement Manager to develop digital product account development strategies at large accounts in the assigned district

• Proactively engage with existing customers to drive retention of large digital adoptions

• Provide digital training and product implementation support at large digital adoptions

• Partner with customers' IT administrators and digital learning specialists to ensure smooth implementation of digital solutions

• Provide virtual and in-person product training for faculty and other key users (eg TAs) at large adoptions

• Coordinate and deliver First Class In-Service at start of each term for large digital adoptions

• Provide weekly post-sale training and implementation updates to appropriate District Manager, Account Executives, Learning Consultants and Digital Solutions Coordinators

• Collaborate with other CSMs to plan and conduct Digital Implementation workshops to connect successful users of our digital products and build a concrete peer-support network

• Coordinate with District Manager, Account Executives, Learning Consultants, Digital Solutions Coordinators, and others to ensure complete customer service for large digital adoptions

• Take intervention action as necessary to improve of customer service experience

• Monitor usage of digital products and design & implement usage growth strategies at large digital adoptions

• Work with data & analytics provided by Sales Operations to monitor digital product usage at large adoptions

• Proactively identify at-risk adoptions due to digital usage issues

• Gather feedback from customers, Account Executives, Learning Consultants, Digital Solutions Coordinators, and other internal stakeholders to identify barriers to usage

• Develop strategies to increase usage and work with internal partners and customers to implement those strategies

• Gather customer feedback and market intelligence and share with internal Product and Sales teams to help improve customer experience and outcomes from our digital solutions

• Provide Editorial, Sales, and Marketing with competitive information and customer feedback regarding our digital solutions to improve customer experience, efficacy, and engagement

• Ensure the transfer of product knowledge to the Inside sales teams by working with Account Executives and Learning Consultants and conducting selected joint customers calls

• Identify and report discipline- / school-specific trends affecting future product opportunities to Editorial, Marketing and Product Development

• Provide product market feedback to in house teams on a bi-weekly basis

• Work with in-house teams to identify targets for digital pilots

• Support digital product training for Inside sales team

Skills you will need here :

• BA/BS degree or equivalent work experience

• Flexibility and adaptability to change

• 3-5 years of successful direct sales, marketing or editorial experience

• Demonstrated understanding of and comfort with computer-based technology

• Effective oral and written communication skills

• Strong training / presentation skills

• Ability to communicate clearly in virtual and in-person settings

• Evidence of strong customer orientation and ability to form and build effective customer relationships

• Ability to travel overnight as required to close sales and attend internal meetings

Preferred

• Experience in Higher Education sales

• Experience in the use and implementation of digital learning products in higher education settings

• Familiarity with Learning Management Systems (LMS) and other instructional technology highly desired

• Experience delivering digital product training educational settings; higher education experience highly desired

• Ability to work effectively in a group and reach decisions by consensus

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems, and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$63,800.00 - $102,100.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What you'll do here:

Enrollment Consultants play a vital role in driving sales revenue for our Ed2go continuing education and career training programs. As an Enrollment Consultant, you will be responsible for prioritizing qualified leads generated through various channels, including our website, referrals, live chat, and telephone. Your primary objective will be to match prospective students with the most suitable program while ensuring a top-notch customer experience at every touchpoint.

At Cengage Group, we prioritize delivering the highest quality student experience from an individual's first contact with us through their initial enrollment. As an Enrollment Consultant, you'll play a crucial role in ensuring that our processes and infrastructure deliver on that promise. If you're a motivated self-starter with a passion for sales, customer service, and education, we want to hear from you!

To succeed in this role, you will:

• Be skilled in asking appropriate and probing questions, overcoming objections, and managing your time effectively.

• Be proficient in navigating sites and applications and technically literate.

• Advise prospective students on how our programs can meet their educational and career needs

• Guide qualified applicants through the admissions and enrollment process.

• Be responsible for completing all required reports regarding sales and sales campaigns, market feedback, and team territory management activities

• Manage your pipeline effectively to meet or exceed enrollment objectives

Skills you will need here:

(Required)

• Technical proficiency; ability to navigate sites and applications; technically literate

• Ability to work paid overtime beyond conventional business hours to complete assignments as required

Preferred:

• Proven success in prior customer facing role

• Some college course work or degree

• Prior Student Admissions/ Enrollment Experience

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$39,500.00 - $63,200.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

Our District Field Sales Manager will oversee a team of 7-9 Account Executives throughout the region. Candidates located in Washington DC, Baltimore MD, Wilmington DE, Philadelphia PA, or Trenton NJ are in the best position for travel. We are seeking candidates who are enthusiastic about people leadership and can travel throughout the territory to work with our team of Account Executives in person.

What You'll Do Here:

Develop, manage, and retain top sales talent

• Recruit and hire -best in class-, field-based Account Executives and Customer Success Managers to fill open positions

• Provide initial and ongoing training to ensure every AE's and CSM's success

• Provide accurate and meaningful performance feedback to all direct reports

• Identify performance issues and work to address them with a high degree of urgency

• Mange each Account Executive's professional development and sales success through field-based coaching, formal and informal mentoring, and / or additional training as needed

• Coordinating with Sales Program Directors to ensure effective deployment and development of CSM's

• Ensure the retention of top-quality talent through career development / coaching

• Develop and coach AE's and CSM's on consultative selling skills

• Provide feedback as appropriate on assigned Engagement Managers to their respective managers

Create and execute district- and territory-level sales plans

• Develop and carry out a strategic District sales plan that drives the Region's sales success and digital growth

• Appropriately deploy Customer Success Manager to provide pre-sales support for digital product sales, with a focus on driving large digital adoptions

• Analyze District sales reports, Account Executives' pipelines, and competitive activity to forecast and drive territory growth

• Develop appropriate strategies to take advantage of opportunities and minimize impact of competitive threats

• Ensure Account Executives develop and implement effective territory plans through the strategic use of territory planning tools (e.g. the sales force automation / CRM systems)

Ensure effective collaboration and communication with internal stakeholders outside the Sales organization

• Ensure communication and collaboration within Higher Ed Sales

• Work with internal teams (Marketing, HR, Finance, Digital Implementation, Institutional Sales, etc) as needed to achieve District and Company sales objectives

• Communicate regularly with internal constituents and partners to ensure complete information flow concerning opportunities, threats, etc.

• Gather market and competitive intelligence in the assigned District and share with appropriate internal personnel

• Assign Customer Success Managers to support digital product training for field sales team through virtual and in-person trainings

Provide leadership and direction to District sales team

• Communicate Company and Sales vision to team ensuring understanding and commitment

• Communicate District and individual sales goals

• Drive to exceed assigned sales target for the District by working with Account Executives to help them exceed their individuals' sales and product mix objectives

• Provide enterprise-wide account leadership within assigned District (e.g. bookstores, multi-department sales and strategies that affect an entire account)

Administer District budget and ensure reporting requirements are met

• Manage District expense budgets including sampling and overall cost center, monitor expenditures by team members and work with them to ensure budgetary compliance

• Complete all required reports in a timely manner

Skills You Will Need Here:

• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint), Adobe Acrobat, and social media web platforms

• Superior organization skills and strong attention to detail and diligent follow up is essential.

• Demonstrated ability to anticipate needs and situations before they are fully developed.

• Superior time management skills and proven ability to handle multiple tasks and competing and shifting priorities are essential

• High energy and good communication (people want to be around you)

• Ability to work in a collaborative environment

• Very strong interpersonal skills and the ability to establish relationships with partners, including staff, customers and other members of the executive team

• Experienced verbal and written communication skills

• Demonstrated proactive approaches to problem-solving with strong decision-making capability

• Emotional maturity

• Highly resourceful team-player, with the ability to also be very effective independently

• Proven ability to handle confidential information with discretion

• Ability to meet deadlines in a fast-paced environment

• Forward looking thinker who actively seeks opportunities and proposes solutions

• Avid learner who seeks feedback and consistently expands skills

Basic (Required):

• BA/BS degree or equivalent work experience

• Minimum 4-5 years of progressive experience in Sales, Marketing, or Management

• Driven to succeed

• Proven track record in sales, sales management and leadership

• Strong business acumen and excellent team-building skills

• Excellent leadership and people skills, problem-solving skills, organizational skills

• Desire for continuous learning and improvement

• Proficiency in PC and Microsoft Office applications

• Demonstrated ability and quantifiable success in leading corporate initiatives

• Located within the assigned sales district

• Ability to travel 40-50% overnight; must be able to travel by both auto and air

Preferred:

• Managerial experience

• Experience mentoring and developing others

• Sales experience in academic publishing, services, or other higher education sales

• Experience working with digital sales products/applications

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$84,400.00 - $135,000.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

This dynamic and highly visible position within our Digital Services department is vital to driving high customer retention and satisfaction. The Digital Success Specialist position will be primarily remote with a requirement to come into the Independence, KY office for meetings and events as requested with travel

What you'll do here:

• Support customers to ensure they can optimally navigate our digital products, training resources, and overall organization.

• Monitor success of digital courses, interpret data, and retain a positive customer experience.

• Actively work to cultivate relationships, ensure satisfaction, drive revenue and customer success.

• Strive to exceed customer expectations and prioritize needs to meet customer timelines with a focus on retention and renewal.

• Act as the 'voice of the customer' to inform product improvements and a better user experience.

• Partner with management to provide status updates, assist on projects, and uncover support trends while meeting all role requirements.

• Be a problem solver who is solution oriented and anticipates needs, assisting the customer in acquiring the quickest resolution and ensure digital courses are running efficiently.

Skills you'll need here:

Required:

• High school graduate with some relevant college coursework completed.

• Recent and proven experience in a relationship-based role such as customer or account management.

• Strong communication skills (both verbal and written).

• Ability to grasp technical concepts and capable of mastering new operating and digital platforms/systems.

• Highly organized, self-starter with excellent time management skills that provides capacity to manage multiple projects along with crafting efficient workflows.

• Travel expectations:

Preferred:

• Bachelor's degree.

• Understanding of eLearning and online homework digital platforms.

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$35,200.00 - $56,300.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What you'll do here:

Enrollment Consultants play a vital role in driving sales revenue for our Ed2go continuing education and career training programs. As an Enrollment Consultant, you will be responsible for prioritizing qualified leads generated through various channels, including our website, referrals, live chat, and telephone. Your primary objective will be to match prospective students with the most suitable program while ensuring a top-notch customer experience at every touchpoint.

At Cengage Group, we prioritize delivering the highest quality student experience from an individual's first contact with us through their initial enrollment. As an Enrollment Consultant, you'll play a crucial role in ensuring that our processes and infrastructure deliver on that promise. If you're a motivated self-starter with a passion for sales, customer service, and education, we want to hear from you!

To succeed in this role, you will:

• Be skilled in asking appropriate and probing questions, overcoming objections, and managing your time effectively.

• Be proficient in navigating sites and applications and technically literate.

• Advise prospective students on how our programs can meet their educational and career needs

• Guide qualified applicants through the admissions and enrollment process.

• Be responsible for completing all required reports regarding sales and sales campaigns, market feedback, and team territory management activities

• Manage your pipeline effectively to meet or exceed enrollment objectives

Skills you will need here:

(Required)

• Technical proficiency; ability to navigate sites and applications; technically literate

• Ability to work paid overtime beyond conventional business hours to complete assignments as required

Preferred:

• Proven success in prior customer facing role

• Some college course work or degree

• Prior Student Admissions/ Enrollment Experience

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$39,500.00 - $63,200.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

This dynamic and highly visible position within our Digital Services department is vital to driving high customer retention and satisfaction. The Digital Success Specialist position will be primarily remote with a requirement to come into the Independence, KY office for meetings and events as requested with travel

What you'll do here:

• Support customers to ensure they can optimally navigate our digital products, training resources, and overall organization.

• Monitor success of digital courses, interpret data, and retain a positive customer experience.

• Actively work to cultivate relationships, ensure satisfaction, drive revenue and customer success.

• Strive to exceed customer expectations and prioritize needs to meet customer timelines with a focus on retention and renewal.

• Act as the 'voice of the customer' to inform product improvements and a better user experience.

• Partner with management to provide status updates, assist on projects, and uncover support trends while meeting all role requirements.

• Be a problem solver who is solution oriented and anticipates needs, assisting the customer in acquiring the quickest resolution and ensure digital courses are running efficiently.

Skills you'll need here:

Required:

• High school graduate with some relevant college coursework completed.

• Recent and proven experience in a relationship-based role such as customer or account management.

• Strong communication skills (both verbal and written).

• Ability to grasp technical concepts and capable of mastering new operating and digital platforms/systems.

• Highly organized, self-starter with excellent time management skills that provides capacity to manage multiple projects along with crafting efficient workflows.

• Travel expectations:

Preferred:

• Bachelor's degree.

• Understanding of eLearning and online homework digital platforms.

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$35,200.00 - $56,300.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

This dynamic and highly visible position within our Digital Services department is vital to driving high customer retention and satisfaction. The Digital Success Specialist position will be primarily remote with a requirement to come into the Independence, KY office for meetings and events as requested with travel

What you'll do here:

• Support customers to ensure they can optimally navigate our digital products, training resources, and overall organization.

• Monitor success of digital courses, interpret data, and retain a positive customer experience.

• Actively work to cultivate relationships, ensure satisfaction, drive revenue and customer success.

• Strive to exceed customer expectations and prioritize needs to meet customer timelines with a focus on retention and renewal.

• Act as the 'voice of the customer' to inform product improvements and a better user experience.

• Partner with management to provide status updates, assist on projects, and uncover support trends while meeting all role requirements.

• Be a problem solver who is solution oriented and anticipates needs, assisting the customer in acquiring the quickest resolution and ensure digital courses are running efficiently.

Skills you'll need here:

Required:

• High school graduate with some relevant college coursework completed.

• Recent and proven experience in a relationship-based role such as customer or account management.

• Strong communication skills (both verbal and written).

• Ability to grasp technical concepts and capable of mastering new operating and digital platforms/systems.

• Highly organized, self-starter with excellent time management skills that provides capacity to manage multiple projects along with crafting efficient workflows.

• Travel expectations:

Preferred:

• Bachelor's degree.

• Understanding of eLearning and online homework digital platforms.

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$35,200.00 - $56,300.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What you'll do here:

Enrollment Consultants play a vital role in driving sales revenue for our Ed2go continuing education and career training programs. As an Enrollment Consultant, you will be responsible for prioritizing qualified leads generated through various channels, including our website, referrals, live chat, and telephone. Your primary objective will be to match prospective students with the most suitable program while ensuring a top-notch customer experience at every touchpoint.

At Cengage Group, we prioritize delivering the highest quality student experience from an individual's first contact with us through their initial enrollment. As an Enrollment Consultant, you'll play a crucial role in ensuring that our processes and infrastructure deliver on that promise. If you're a motivated self-starter with a passion for sales, customer service, and education, we want to hear from you!

To succeed in this role, you will:

• Be skilled in asking appropriate and probing questions, overcoming objections, and managing your time effectively.

• Be proficient in navigating sites and applications and technically literate.

• Advise prospective students on how our programs can meet their educational and career needs

• Guide qualified applicants through the admissions and enrollment process.

• Be responsible for completing all required reports regarding sales and sales campaigns, market feedback, and team territory management activities

• Manage your pipeline effectively to meet or exceed enrollment objectives

Skills you will need here:

(Required)

• Technical proficiency; ability to navigate sites and applications; technically literate

• Ability to work paid overtime beyond conventional business hours to complete assignments as required

Preferred:

• Proven success in prior customer facing role

• Some college course work or degree

• Prior Student Admissions/ Enrollment Experience

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$39,500.00 - $63,200.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

This dynamic and highly visible position within our Digital Services department is vital to driving high customer retention and satisfaction. The Digital Success Specialist position will be primarily remote with a requirement to come into the Independence, KY office for meetings and events as requested with travel

What you'll do here:

• Support customers to ensure they can optimally navigate our digital products, training resources, and overall organization.

• Monitor success of digital courses, interpret data, and retain a positive customer experience.

• Actively work to cultivate relationships, ensure satisfaction, drive revenue and customer success.

• Strive to exceed customer expectations and prioritize needs to meet customer timelines with a focus on retention and renewal.

• Act as the 'voice of the customer' to inform product improvements and a better user experience.

• Partner with management to provide status updates, assist on projects, and uncover support trends while meeting all role requirements.

• Be a problem solver who is solution oriented and anticipates needs, assisting the customer in acquiring the quickest resolution and ensure digital courses are running efficiently.

Skills you'll need here:

Required:

• High school graduate with some relevant college coursework completed.

• Recent and proven experience in a relationship-based role such as customer or account management.

• Strong communication skills (both verbal and written).

• Ability to grasp technical concepts and capable of mastering new operating and digital platforms/systems.

• Highly organized, self-starter with excellent time management skills that provides capacity to manage multiple projects along with crafting efficient workflows.

• Travel expectations:

Preferred:

• Bachelor's degree.

• Understanding of eLearning and online homework digital platforms.

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$35,200.00 - $56,300.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What you'll do here:

Enrollment Consultants play a vital role in driving sales revenue for our Ed2go continuing education and career training programs. As an Enrollment Consultant, you will be responsible for prioritizing qualified leads generated through various channels, including our website, referrals, live chat, and telephone. Your primary objective will be to match prospective students with the most suitable program while ensuring a top-notch customer experience at every touchpoint.

At Cengage Group, we prioritize delivering the highest quality student experience from an individual's first contact with us through their initial enrollment. As an Enrollment Consultant, you'll play a crucial role in ensuring that our processes and infrastructure deliver on that promise. If you're a motivated self-starter with a passion for sales, customer service, and education, we want to hear from you!

To succeed in this role, you will:

• Be skilled in asking appropriate and probing questions, overcoming objections, and managing your time effectively.

• Be proficient in navigating sites and applications and technically literate.

• Advise prospective students on how our programs can meet their educational and career needs

• Guide qualified applicants through the admissions and enrollment process.

• Be responsible for completing all required reports regarding sales and sales campaigns, market feedback, and team territory management activities

• Manage your pipeline effectively to meet or exceed enrollment objectives

Skills you will need here:

(Required)

• Technical proficiency; ability to navigate sites and applications; technically literate

• Ability to work paid overtime beyond conventional business hours to complete assignments as required

Preferred:

• Proven success in prior customer facing role

• Some college course work or degree

• Prior Student Admissions/ Enrollment Experience

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$39,500.00 - $63,200.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What you'll do here:

Enrollment Consultants play a vital role in driving sales revenue for our Ed2go continuing education and career training programs. As an Enrollment Consultant, you will be responsible for prioritizing qualified leads generated through various channels, including our website, referrals, live chat, and telephone. Your primary objective will be to match prospective students with the most suitable program while ensuring a top-notch customer experience at every touchpoint.

At Cengage Group, we prioritize delivering the highest quality student experience from an individual's first contact with us through their initial enrollment. As an Enrollment Consultant, you'll play a crucial role in ensuring that our processes and infrastructure deliver on that promise. If you're a motivated self-starter with a passion for sales, customer service, and education, we want to hear from you!

To succeed in this role, you will:

• Be skilled in asking appropriate and probing questions, overcoming objections, and managing your time effectively.

• Be proficient in navigating sites and applications and technically literate.

• Advise prospective students on how our programs can meet their educational and career needs

• Guide qualified applicants through the admissions and enrollment process.

• Be responsible for completing all required reports regarding sales and sales campaigns, market feedback, and team territory management activities

• Manage your pipeline effectively to meet or exceed enrollment objectives

Skills you will need here:

(Required)

• Technical proficiency; ability to navigate sites and applications; technically literate

• Ability to work paid overtime beyond conventional business hours to complete assignments as required

Preferred:

• Proven success in prior customer facing role

• Some college course work or degree

• Prior Student Admissions/ Enrollment Experience

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$39,500.00 - $63,200.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

This dynamic and highly visible position within our Digital Services department is vital to driving high customer retention and satisfaction. The Digital Success Specialist position will be primarily remote with a requirement to come into the Independence, KY office for meetings and events as requested with travel

What you'll do here:

• Support customers to ensure they can optimally navigate our digital products, training resources, and overall organization.

• Monitor success of digital courses, interpret data, and retain a positive customer experience.

• Actively work to cultivate relationships, ensure satisfaction, drive revenue and customer success.

• Strive to exceed customer expectations and prioritize needs to meet customer timelines with a focus on retention and renewal.

• Act as the 'voice of the customer' to inform product improvements and a better user experience.

• Partner with management to provide status updates, assist on projects, and uncover support trends while meeting all role requirements.

• Be a problem solver who is solution oriented and anticipates needs, assisting the customer in acquiring the quickest resolution and ensure digital courses are running efficiently.

Skills you'll need here:

Required:

• High school graduate with some relevant college coursework completed.

• Recent and proven experience in a relationship-based role such as customer or account management.

• Strong communication skills (both verbal and written).

• Ability to grasp technical concepts and capable of mastering new operating and digital platforms/systems.

• Highly organized, self-starter with excellent time management skills that provides capacity to manage multiple projects along with crafting efficient workflows.

• Travel expectations:

Preferred:

• Bachelor's degree.

• Understanding of eLearning and online homework digital platforms.

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$35,200.00 - $56,300.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

This dynamic and highly visible position within our Digital Services department is vital to driving high customer retention and satisfaction. The Digital Success Specialist position will be primarily remote with a requirement to come into the Independence, KY office for meetings and events as requested with travel

What you'll do here:

• Support customers to ensure they can optimally navigate our digital products, training resources, and overall organization.

• Monitor success of digital courses, interpret data, and retain a positive customer experience.

• Actively work to cultivate relationships, ensure satisfaction, drive revenue and customer success.

• Strive to exceed customer expectations and prioritize needs to meet customer timelines with a focus on retention and renewal.

• Act as the 'voice of the customer' to inform product improvements and a better user experience.

• Partner with management to provide status updates, assist on projects, and uncover support trends while meeting all role requirements.

• Be a problem solver who is solution oriented and anticipates needs, assisting the customer in acquiring the quickest resolution and ensure digital courses are running efficiently.

Skills you'll need here:

Required:

• High school graduate with some relevant college coursework completed.

• Recent and proven experience in a relationship-based role such as customer or account management.

• Strong communication skills (both verbal and written).

• Ability to grasp technical concepts and capable of mastering new operating and digital platforms/systems.

• Highly organized, self-starter with excellent time management skills that provides capacity to manage multiple projects along with crafting efficient workflows.

• Travel expectations:

Preferred:

• Bachelor's degree.

• Understanding of eLearning and online homework digital platforms.

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$35,200.00 - $56,300.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What you'll do here:

Enrollment Consultants play a vital role in driving sales revenue for our Ed2go continuing education and career training programs. As an Enrollment Consultant, you will be responsible for prioritizing qualified leads generated through various channels, including our website, referrals, live chat, and telephone. Your primary objective will be to match prospective students with the most suitable program while ensuring a top-notch customer experience at every touchpoint.

At Cengage Group, we prioritize delivering the highest quality student experience from an individual's first contact with us through their initial enrollment. As an Enrollment Consultant, you'll play a crucial role in ensuring that our processes and infrastructure deliver on that promise. If you're a motivated self-starter with a passion for sales, customer service, and education, we want to hear from you!

To succeed in this role, you will:

• Be skilled in asking appropriate and probing questions, overcoming objections, and managing your time effectively.

• Be proficient in navigating sites and applications and technically literate.

• Advise prospective students on how our programs can meet their educational and career needs

• Guide qualified applicants through the admissions and enrollment process.

• Be responsible for completing all required reports regarding sales and sales campaigns, market feedback, and team territory management activities

• Manage your pipeline effectively to meet or exceed enrollment objectives

Skills you will need here:

(Required)

• Technical proficiency; ability to navigate sites and applications; technically literate

• Ability to work paid overtime beyond conventional business hours to complete assignments as required

Preferred:

• Proven success in prior customer facing role

• Some college course work or degree

• Prior Student Admissions/ Enrollment Experience

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$39,500.00 - $63,200.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What you'll do here:

Enrollment Consultants play a vital role in driving sales revenue for our Ed2go continuing education and career training programs. As an Enrollment Consultant, you will be responsible for prioritizing qualified leads generated through various channels, including our website, referrals, live chat, and telephone. Your primary objective will be to match prospective students with the most suitable program while ensuring a top-notch customer experience at every touchpoint.

At Cengage Group, we prioritize delivering the highest quality student experience from an individual's first contact with us through their initial enrollment. As an Enrollment Consultant, you'll play a crucial role in ensuring that our processes and infrastructure deliver on that promise. If you're a motivated self-starter with a passion for sales, customer service, and education, we want to hear from you!

To succeed in this role, you will:

• Be skilled in asking appropriate and probing questions, overcoming objections, and managing your time effectively.

• Be proficient in navigating sites and applications and technically literate.

• Advise prospective students on how our programs can meet their educational and career needs

• Guide qualified applicants through the admissions and enrollment process.

• Be responsible for completing all required reports regarding sales and sales campaigns, market feedback, and team territory management activities

• Manage your pipeline effectively to meet or exceed enrollment objectives

Skills you will need here:

(Required)

• Technical proficiency; ability to navigate sites and applications; technically literate

• Ability to work paid overtime beyond conventional business hours to complete assignments as required

Preferred:

• Proven success in prior customer facing role

• Some college course work or degree

• Prior Student Admissions/ Enrollment Experience

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$39,500.00 - $63,200.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

This dynamic and highly visible position within our Digital Services department is vital to driving high customer retention and satisfaction. The Digital Success Specialist position will be primarily remote with a requirement to come into the Independence, KY office for meetings and events as requested with travel

What you'll do here:

• Support customers to ensure they can optimally navigate our digital products, training resources, and overall organization.

• Monitor success of digital courses, interpret data, and retain a positive customer experience.

• Actively work to cultivate relationships, ensure satisfaction, drive revenue and customer success.

• Strive to exceed customer expectations and prioritize needs to meet customer timelines with a focus on retention and renewal.

• Act as the 'voice of the customer' to inform product improvements and a better user experience.

• Partner with management to provide status updates, assist on projects, and uncover support trends while meeting all role requirements.

• Be a problem solver who is solution oriented and anticipates needs, assisting the customer in acquiring the quickest resolution and ensure digital courses are running efficiently.

Skills you'll need here:

Required:

• High school graduate with some relevant college coursework completed.

• Recent and proven experience in a relationship-based role such as customer or account management.

• Strong communication skills (both verbal and written).

• Ability to grasp technical concepts and capable of mastering new operating and digital platforms/systems.

• Highly organized, self-starter with excellent time management skills that provides capacity to manage multiple projects along with crafting efficient workflows.

• Travel expectations:

Preferred:

• Bachelor's degree.

• Understanding of eLearning and online homework digital platforms.

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$35,200.00 - $56,300.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

This dynamic and highly visible position within our Digital Services department is vital to driving high customer retention and satisfaction. The Digital Success Specialist position will be primarily remote with a requirement to come into the Independence, KY office for meetings and events as requested with travel

What you'll do here:

• Support customers to ensure they can optimally navigate our digital products, training resources, and overall organization.

• Monitor success of digital courses, interpret data, and retain a positive customer experience.

• Actively work to cultivate relationships, ensure satisfaction, drive revenue and customer success.

• Strive to exceed customer expectations and prioritize needs to meet customer timelines with a focus on retention and renewal.

• Act as the 'voice of the customer' to inform product improvements and a better user experience.

• Partner with management to provide status updates, assist on projects, and uncover support trends while meeting all role requirements.

• Be a problem solver who is solution oriented and anticipates needs, assisting the customer in acquiring the quickest resolution and ensure digital courses are running efficiently.

Skills you'll need here:

Required:

• High school graduate with some relevant college coursework completed.

• Recent and proven experience in a relationship-based role such as customer or account management.

• Strong communication skills (both verbal and written).

• Ability to grasp technical concepts and capable of mastering new operating and digital platforms/systems.

• Highly organized, self-starter with excellent time management skills that provides capacity to manage multiple projects along with crafting efficient workflows.

• Travel expectations:

Preferred:

• Bachelor's degree.

• Understanding of eLearning and online homework digital platforms.

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$35,200.00 - $56,300.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group