Company Detail

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

* This hybrid role covers the Charleston to Myrtle Beach, SC territory *

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

What you'll do:

Plan for Success

• Plan, organize, and prioritize sales activities to achieve sales targets.

• Use database tools to develop and maintain opportunities pipeline for every account in assigned territory.

• Create and implement strategic plans for opportunities through resource management and internal collaboration.

• Develop product knowledge and digital skills for sales calls, presentations and delivery of digital courses.

• Provide support for instructor course set-up and student course access to drive digital activations, and usage.

• Build itineraries and daily plans that effectively address territory priorities and optimize customer engagement.

Deliver Results

• Achieve and/or exceed established sales targets by promoting Cengage solutions to all customers.

• Conduct sales calls with decision makers to identify needs, propose solutions and establish relationships.

• Represent all product offerings and platforms across disciplines for the territory.

• Collaborate internally with account partners to implement institutional sales strategies and ensure complete coverage of all Cengage solutions for an account.

• Use resources and internal sales support for digital customer course builds, training and implementation.

• Confirm and communicate details with customers on options to access Cengage content in use at each account.

• Develop relationships with channel partners to coordinate shared delivery of content and gain understanding of campus initiatives.

Manage Your Business

• Use data to identify priorities for allocation of time and resources.

• Continue ongoing updates and maintenance of customer database.

• Handle travel, business and sampling budgets effectively.

• Provide clear, timely communication and accurate reporting.

• Exhibit digital proficiency with internal systems and when sharing Cengage solutions.

Skills You Will Need Here:Basic:

• Bachelor's degree strongly preferred and a proven, successful track record in a prior sales position.

• Minimum of two years of successful sales or customer interaction experience.

• Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.

• Highly flexible and adaptable to change.

• High energy and good communication skills both written and verbal.

• Strong presentation skills.

• Competitive spirit and high business acumen.

• Demonstrated understanding of applied computer technology.

• Comfortable using technology in performing routine job tasks and for product demonstration purposes.

• Outstanding organizational and time management skills.

• Proficiency in PC and Microsoft Office applications.

• Ability to travel with some overnight in certain territories and for sales meetings; must be able to travel by both auto and air.

• Located within assigned sales territory or near a Cengage office for an Inside Sales role.

Preferred:

• Direct sales, marketing, or editorial experience

• Prior ed tech sales experience

• Proficiency in social media web platforms

• Driven to succeed

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

At Gale, a Cengage company, we deliver essential content through the power of technology to help researchers and learners to achieve their goals.

As a Gale employee, you will change the way learners connect with libraries. Together with our partners at libraries and in academic communities around the world, you will play a role in empowering people to become better at school, work and life. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

What you will do here

Gale is looking for a dynamic Marketing Director experienced in leading the development and execution of data-driven marketing strategies designed to meet and exceed our revenue goals. As Marketing Director, you will partner with colleagues in the sales, product, and customer experience functions to develop go-to-market strategies that drive growth in the Domestic Learning market segment (K-12 schools & public libraries in the U.S. and Canada). This position provides hands-on leadership to a team of Marketing Managers and Associates, directing their efforts to apply customer, market, and competitive insights to develop and launch integrated marketing programs.

Additionally, as a member of the Domestic Learning leadership team, the Marketing Director supports the SVP of Domestic Learning in meeting strategic business needs by leading various cross-market or company-wide initiatives as requested. As a strategic business partner to shared services teams, this leader will collaborate with other Gale business leaders to cultivate and reinforce management models underpinning the organization, including human/emotional intelligence and tactical 'how we work' frameworks.

Essential Duties/Responsibilities:

• Supervise the development of data-driven marketing programs create actionable awareness, enhance thought leadership, and drive customer acquisition, sales pipeline, and positive return on investment (ROI)

• Lead the creation of market-level messaging strategies by having strong understanding of users, influencers, and buyers, to impact sales at scale as well as staying current with customer and competitive insights, and marketing trends

• Partner with Sales, Product Management, and Customer Experience teams to engage customers appropriately throughout the product life cycle including bringing new products from concept to market, introducing enhancements/updates, and growing share of mature resources

• Guide the efforts of the marketing managers and associates to ensure campaigns are completed on time and within budget

• Help establish departmental standard methodologies around the targeting and segmentation of campaigns to ensure we're reaching the right customer with the right message, at the right time

• Be responsible for day-to-day budgeting, operations, efficiency and productivity of your respective teams in alignment with overall business and company objectives and key results.

• Keep Gale leadership and market stakeholders informed of what's in market and what's getting results

• Partner with business analysts within Finance, Sales and Product to understand the impact of marketing programs on the business, with an eye toward continuous improvement; be a champion for understanding and sharing the output of your team

• Monitor and account for how our organization interacts with other business functions, driving improvements across our various relationships.

• Partner with Brand Strategy and Marketing Communications teams to understand, inform and adhere to global brand standards and ensure consistency and quality of all branded content.

• Maintain an advanced level of marketing process and system knowledge to advise technology improvements and workflow optimization.

• Create, forecast and manage marketing budget

• Hire, develop, and lead staff

• Provide support to SVP and peers on special projects and provide management support on department operational matters as needed

Required Skills/Knowledge/Experience:

• Bachelor's degree in Marketing or a related field is required

• 10 or more years of progressive experience in B2B or B2C marketing

• Working knowledge of product development and sales processes

• Demonstrable history of driving results

• Practiced at developing campaigns which use integrated technology including content management system, marketing automation platform and customer relationship management tool (Eloqua/Salesforce preferred)

• Ability to think creatively and strategically to tackle problems

• Ability to apply data to decision making, and translate knowledge of the market into results

• Excellent interpersonal skills with effective and positive leadership qualities

• High-level of creativity and out-of-the box thinking

• Self-starter with excellent problem-solving and analytical skills

• Strong written and verbal skills

• Strong organizational skills

• Flexibility to work both independently and as part of a team and the ability to multi-task

• Proficiency with Microsoft Excel, PowerPoint, and Word

• Ability to travel and meet workload requirements

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

What You'll Do Here:

We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring.

• Develop and implement CloudOps standard methodologies and assist them in engaging these processes

• Continuously improve use of cloud monitoring tools.

• Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage

• Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure

• Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization

• Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving

• Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud

• Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments

Skills you will need here:

• Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience

• 5+ years supporting customer facing systems/web applications

• 2-5+ years working with Amazon Web Services (AWS)

• Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting

• Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie

• Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python

• Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems

• Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions

• Candidate will be required to supervise and complete projects on time and on budget

About Cengage Group

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learningAt Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discoveryOur business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/. We are looking for a marketing automation specialist to join our team. The successful candidate is a diligent and intelligent individual who can make an immediate positive impact. Your mission is to design, build, and measure marketing programs, and improve the effectiveness of our marketing automation platform (Eloqua). In this role, you can have a significant impact in an already rapidly growing organization. You will work closely with other SMEs in strategy, analytics, and integrated campaigns to bring the team's campaign strategy to life. This role reports to the Marketing Automation Manager. Daily responsibilities will include, but are not limited to, end-to-end campaign build (segment, email, canvas, etc.), development of dynamic content and other customization, and monitoring/optimization of the campaign. The goal is to deliver high-quality marketing programs and help increase speed / agility throughout our overall campaign processes. This is a great opportunity for a self-motivated, technical individual who thrives in a dynamic environment. The successful candidate will have proven, hands-on experience building, launching and optimizing successful marketing automation programs in Eloqua. Duties and Responsibilities + Understand and help improve our marketing automation strategy and process + Work with a core team of subject matter experts to design, deploy, monitor and optimize campaigns, supporting specific stages of the customer journey + Build and maintain automated marketing campaigns with performance focus + Monitoring of segment performance and -handoffs- to the next stage in the customer journey + Build out sophisticated campaigns in a clear and maintainable manner + Assist in the technical conceptualization of demand creation, nurturing and scoring program strategy + Assist in the maintenance of the marketing automation platform including scoring, forms, multi-touch drip nurture and broadcast emails, profiling, segmentation, and other workflows + Reinforce and support marketing automation standard methodologies + Help minimize list fatigue and opt-outs to improve email deliverability + Ensure timeliness and quality of campaign execution Required Skills: + College degree in Marketing or equivalent experience + 2+ years' experience in high-tech B2B campaign execution and operations, integrated marketing and demand generation + 1+ years' experience using marketing automation platforms (Eloqua or SFMC preferred) + Ability to work with large datasets, and complex databases + Strong project management capabilities, including the ability to accurately specify project timeframes, dependencies and risk factors, and manage multiple priorities and tasks simultaneously + Ability to think logically and critically when troubleshooting + Problem solving ability and consideration of process improvements + Excellent organizational skills and strong attention to detail + Strong written and verbal communication Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives. Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage GroupCengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. cengagegroup.com Inclusion & Diversity - Cengage Corporate (https://www.cengagegroup.com/about/inclusion-and-diversity/) Learn about inclusion and diversity in our workplaces, communities and the education experiences we provide. Visit our website to learn more.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely crucial to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . Are we right for you? We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first. Position Description: Manage content digitization projects and perform advanced technical tasks. As a member of a cross-functional team, provide technical insight and collaborate on timelines and scope, in order to deliver digital textbooks, assessments and other resources to be used by students and faculty. What You'll Do Here: + Manage and successfully deliver concurrent projects to digitize and import content into Cengage systems and platforms for delivery to users. + Monitor and maintain project details such as timeline, status, and scope. + Assign work to established vendors and assist with troubleshooting. + Manage quality assurance review process using vendors and internal team members. + Highlight and seek assistance on resolving conflicting priorities. + Become a technical expert on our processes and platforms. + Perform highly technical or complex tasks. + Troubleshoot and resolve or report bugs and other issues. + Perform ongoing maintenance and support of live products. + Be an active, contributing member of one or more cross-functional teams. + Build positive, collaborative relationships. + Help team understand technical, quality, cost, and scheduling trade-offs to inform product decisions. + Connect with team members on project schedules and standard methodologies. + Work with a quality engineer to address trends in quality. + Coordinate with department peers and leadership. + Facilitate communication about issues or bugs. + Participate in initiatives and retrospectives to improve efficiency, tools, and processes. The ideal Associate Digital Project Manager will: + Have a bachelor's degree and at least two years of relevant work experience or have an equivalent combination of relevant education and work experience. + Adapt readily in an environment of continuous improvement. + Have effective organizational, time management, problem solving and critical thinking skills. + Learn and acclimate quickly to new technology. + Be an independent individual contributor and a constructive team member. + Possess strong communication skills, including the ability to easily adapt to both technical and non-technical audiences. + Demonstrate a commitment to providing high levels of internal and external user support. + Openly accept mentorship and feedback and exhibit a drive for self-improvement. + Operate effectively when faced with multiple or conflicting priorities. Possess experience (with): + A wide variety of software and file types + Effectively balancing the needs, perspectives, and goals of multiple, cross-functional team members Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learningAt Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discoveryOur business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/. We are looking for a marketing automation specialist to join our team. The successful candidate is a diligent and intelligent individual who can make an immediate positive impact. Your mission is to design, build, and measure marketing programs, and improve the effectiveness of our marketing automation platform (Eloqua). In this role, you can have a significant impact in an already rapidly growing organization. You will work closely with other SMEs in strategy, analytics, and integrated campaigns to bring the team's campaign strategy to life. This role reports to the Marketing Automation Manager. Daily responsibilities will include, but are not limited to, end-to-end campaign build (segment, email, canvas, etc.), development of dynamic content and other customization, and monitoring/optimization of the campaign. The goal is to deliver high-quality marketing programs and help increase speed / agility throughout our overall campaign processes. This is a great opportunity for a self-motivated, technical individual who thrives in a dynamic environment. The successful candidate will have proven, hands-on experience building, launching and optimizing successful marketing automation programs in Eloqua. Duties and Responsibilities + Understand and help improve our marketing automation strategy and process + Work with a core team of subject matter experts to design, deploy, monitor and optimize campaigns, supporting specific stages of the customer journey + Build and maintain automated marketing campaigns with performance focus + Monitoring of segment performance and -handoffs- to the next stage in the customer journey + Build out sophisticated campaigns in a clear and maintainable manner + Assist in the technical conceptualization of demand creation, nurturing and scoring program strategy + Assist in the maintenance of the marketing automation platform including scoring, forms, multi-touch drip nurture and broadcast emails, profiling, segmentation, and other workflows + Reinforce and support marketing automation standard methodologies + Help minimize list fatigue and opt-outs to improve email deliverability + Ensure timeliness and quality of campaign execution Required Skills: + College degree in Marketing or equivalent experience + 2+ years' experience in high-tech B2B campaign execution and operations, integrated marketing and demand generation + 1+ years' experience using marketing automation platforms (Eloqua or SFMC preferred) + Ability to work with large datasets, and complex databases + Strong project management capabilities, including the ability to accurately specify project timeframes, dependencies and risk factors, and manage multiple priorities and tasks simultaneously + Ability to think logically and critically when troubleshooting + Problem solving ability and consideration of process improvements + Excellent organizational skills and strong attention to detail + Strong written and verbal communication Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives. Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage GroupCengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. cengagegroup.com Inclusion & Diversity - Cengage Corporate (https://www.cengagegroup.com/about/inclusion-and-diversity/) Learn about inclusion and diversity in our workplaces, communities and the education experiences we provide. Visit our website to learn more.

Job Detail

• Company:
  Cengage Group