Company Detail

Job Description

Overview

To implement and facilitate training programs for the BSA/AML & OFAC Compliance department. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Model BSA/AML & OFAC investigations and coach new analysts in investigations. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. Work independently under general supervision. Lead large-scale or cross-departmental projects.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Facilitate and train multiple, diverse courses on BSA/AML & OFAC Investigations for large/small groups including other trainers

• Facilitate classroom interactions to ensure optimum engagement levels from participants

• Anticipate and recommend best practices to improve training programs, training environments and company performance

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements - Participates in

• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance - Advanced analysis

• Create reference and support tools that reinforce training - Considerable scope

• Design/develop/facilitate targeted team building exercises to address employee engagement issues

• Develop and enhance training content and technique to ensure that learning objectives meet training requirements - complex/Difficult

• Identify and recommend new and novel training approaches and modalities

• Implement most effective instructional approach via virtual instructional led training (VILT) - Advanced

• Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings

• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods

• Manage preparation of training materials, resources and course content from conception through production stages - Advanced

• Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training - Considerable scope

• Respond to and resolve training related issues and inquiries - Advanced

• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved - Advanced analysis

• Train employees on the concepts, products, policies, procedures and equipment used in the position

• Assist in determining user requirements, appropriate work flows, and other system requirements

• Conduct leadership presentations and/or training for various groups including executive leadership

• Conduct research and analysis of requirements and processes - Advanced analysis

• Measure, develop, mentor and counsel trainees

• Serve as liaison regarding program compliance, procedures and training issues

• Serve as subject matter expert regarding business functions, systems, policies and/or procedures

• Perform other duties as assigned

Qualifications

• Significant experience in BSA/AML & OFAC Compliance investigations (SARs, CTRs, CDD/EDD, Sanctions Screening)

• Ability to adapt to fluctuating work-flow

• Ability to work independently and in a team environment

• Ability to compile, organize and present information clearly and concisely

• Significant experience in classroom instruction and/or facilitation for individuals or groups

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Knowledge of instructional theories, educational psychology, educational theory, tools and resources

• Advanced database and presentation software skills

• Advanced organizational, planning and time management skills

• Advanced research, analytical, and problem solving skills

• Advanced skill capturing and translating processes and requirements into easily understood terms

• Advanced skill collaborating with various external and internal technical and/or functional contacts

• Advanced skill communicating with all levels within an organization

• Advanced skill in assessing organizational training needs and researching topics for course development

• Advanced skill in building strategic and execution-focused plans and alliances with partner leadership

• Advanced skill interacting tactfully and effectively in difficult situations

• Advanced skill to successfully influence, lead and/or guide others towards goals

• Advanced verbal and written communication skills

• Effective skill guiding and training less experienced staff

• Effective word processing and spreadsheet software skills

• Expert skill speaking and/or presenting in front of groups in a professional setting

• Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Desired Qualifications

• Experience in multi-media training

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Advanced knowledge of banking/financial industry standards and practices

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 |

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20931-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide guidance to management and employees on performance concerns, conflict resolution, organizational changes, HR policies and procedures, employment/labor laws, EEO, and adverse employment actions to promote a fair and equitable work environment. Assess and address employee engagement, manager education, employee and manager counseling, performance improvement efforts, investigations, policy interpretation and resolution of employee grievances/charges.

Responsibilities

• Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance

• Conduct thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk

• Create chronological history of relevant issues; ensure the accuracy of the content and that the document is legally defensible/sound

• Resolve issues involving discipline, performance, employee concerns, attendance, personnel actions, and employment policies/procedures and laws (e.g., EEO, AAP, FMLA, ADEA, ADA)

• Apply knowledge of theories, principles, and practices of human resource management; research and evaluate employment practices and make recommendations

• Analyze exit survey, turnover and other employee data to produce metrics outlining the current state and provide recommendations to internal customers

• Maintain working knowledge of regulatory requirements and practices including changes and new legislation

• Research Navy Federal policies, procedures and past practices to ensure consistency in all adverse employment actions

• Review performance appraisals as needed; evaluate the content of the appraisal to ensure fairness, consistency, accuracy and legal compliance

• Confer and consult with Office of the General Counsel (OGC) and external law offices on litigation cases; provides detailed case analysis and documentation as needed

• Apply knowledge of federal, international and state employment laws to provide advice, guidance, and counseling to employees and management

• Represent Navy Federal in unemployment hearings and appeals, as necessary

• Assist in composing internal and external communications

• Leads and/or provides support for projects and initiatives within the business unit and/or across the organization

• Research, compile, review and analyze reports

• Participate in training initiatives with new Employee Relations team members

• Perform other duties as assigned

Qualifications

• Effective knowledge in local, state and federal employment regulations

• Effective knowledge of federal and state leave and disability laws related to benefits, HIPPA, FMLA, ADA and substance abuse

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Ability to maintain confidentiality and demonstrate integrity

• Effective skill applying local, state and federal employment regulations

• Effective research, analytical and problem solving skills

• Advanced verbal and written communication skills

• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

• Advanced organizational, planning, and time management skills

• Effective skill working with diverse internal and external contacts

• Advanced skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Bachelor's Degree in Human Resources, Business Administration, or the equivalent combination of training, education, and experience

Desired Qualifications

• Basic knowledge of Navy Federal Human Resources policies, procedures, and programs

• Basic knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• PHR/SHRM-CP or SPHR/SHRM-SCP Certification

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21162-OTHLOC-100005087415526

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide actionable business intelligence in consultation with management and business units for use in daily and strategic decision making. Apply industry best practices and standards to create optimum solutions that improve business performance. Conduct analytical studies to provide results/recommendations to senior management for department and enterprise-wide strategic initiatives. Assist in leading complex/difficult tasks with considerable latitude and scope.

Responsibilities

• Evaluate operational efficiency and effectiveness

• Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business related issues

• Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets

• Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions

• Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture

• Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations

• Identify and assess business strategies and opportunities; develop appropriate analytical approaches

• Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations

• Build new and/or modify existing database/data warehouse/data mart and business intelligence solutions to meet business and system requirements

• Use data warehousing/business intelligence toolsets to gather, store, and provide access to data in assist management decision making

• Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives

• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results

• Collaborate with management to establish objectives, standards, and strategies for delivering updates and changes to reporting and analytical procedures

• Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements

• Compile, research and analyze trends in support of projects and initiatives

• Ensure the implementation of new and enhanced processes

• Identify and assess business strategies and opportunities; develop appropriate analytical approaches

• Performs other duties as assigned

Qualifications

• Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools

• Significant experience in problem resolution including determining root cause, scope and scale of issues

• Extensive experience that demonstrates the ability to research, compile, and document data, business processes, and workflow

• Significant experience in market/consumer research, project management, and analysis in support of strategic planning initiatives

• Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems

• Advanced skill interpreting, extrapolating and interpolating data for statistical research and modeling

• Advanced skill interpreting and synthesizing large amounts of information

• Advanced skill analyzing statistics and reports to determine business performance and trends

• Advanced skill identifying and analyzing business requirements and recommending solutions

• Advanced skill in programming languages

• Advanced skill resolving conflicting requests and meeting changing requirements

• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

• Advanced skill maintaining accuracy with attention to detail and meeting deadlines

• Advanced research, analytical, and problem solving skills

• Advanced verbal and written communication skills

• Advanced database and presentation software skills

• Advanced word processing and spreadsheet software skills

• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Desired Qualification(s)

• Significant knowledge of project lifecycles and management methodologies

• Working knowledge of Navy Federal Human Resources policies, procedures, and programs

• Working knowledge of object oriented principles

• Master's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21057-OTHLOC-100005087415572

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Navy federal is seeking a highly skilled and experienced Business System Analyst III to join our dynamic team. In this senior role, you will be a pivotal partner to our Business Solutions team within the Lending division, driving the analysis and implementation of innovative technical solutions that align with the strategic vision.

You will collaborate closely with stakeholders to understand the unique business needs and requirements. Your expertise will be instrumental in enhancing business processes by promoting new functionalities and leveraging existing systems and processes across the enterprise. You will play a crucial role in translating business objectives into actionable technical solutions, ensuring that our systems effectively support and elevate our business operations.

You will lose utilize your strong analytical skills and in-depth knowledge of industry best practices to assist the business in implementing technology driven strategies. Your contributions will not only enhance operational efficiency but also empower our team to achieve their goals through effective use of technology.

If you are a productive problem solver with a passion for bridging the gap between business needs and technical solutions, we invite you to join us in shaping the future of our operations.

Responsibilities

• Evaluate operational efficiency and effectiveness

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics

• Uses elicitation techniques to gather information at the right level of detail and scope to represent all the stakeholder's needs

• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output

• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)

• Develop, recommend and document adjustments to workflow to streamline processes

• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility

• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards

• Involved in cross-organizational task groups concerning new automated systems, products and/or services

• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production

• Interact with other technology partners, business units (end users) in problem resolution efforts

• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified

• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management

• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects

• Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems

• Demonstrated critical thinking and problem-solving abilities

• Serve as resource for the resolution of complex and/or unique problems

• Lead, guide and mentor less experienced staff

• Write requirements and define editorial workflow for business owner projects

• Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans

• Ensure preventative, detective, and corrective controls are properly identified and documented

• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Report testing activity including time spent, testing time lost and discrepancies found

• Apply and communicate changes and new trends in systems/technology

• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions

• Research emerging technologies and recommend solutions that align with business goals

• Proven experience in negotiating and influencing decisions with stakeholders

• Perform other duties as assigned

Qualifications

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders verbally and in writing

• Experience in leading large projects/initiatives which have business risk and impact

• Experience in leading, guiding and coaching professional staff

• Experience with Agile methodologies and project management tools

• Experience conducting and driving agile ceremonies such as Sprint Planning, Daily Stand Up, Sprint Review, Sprint Retrospective, and Release Planning

• Significant experience in problem resolution including determining root cause, scope and scale of issues

• Significant experience in leading collaborative work teams

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.

• Significant experience in commercial lending, project management, and analysis in support of strategic planning initiatives

• Advanced research, analytical, and problem-solving skills

• Advanced organizational, planning and time management skills

• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Advanced skill interpreting and synthesizing large amounts of information

• Advanced word processing and spreadsheet software skills

• Advanced database and presentation software skills

• Advanced skill identifying and analyzing business requirements and recommending solutions

• Should have commercial or business banking domain knowledge

• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21064

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Level I

To review, analyze, and report on Navy Federal's risk, quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Develop, lead and approve risk assessment projects to assess compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain and update Operational Risk procedural manuals, job aides, and tools. Develop and assist in overseeing the most complex and highly specialized risk assessment scopes. Perform and validate in depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures. Serve as liaison with Internal Audit and Regulatory Compliance to ensure adherence with Enterprise and Compliance Risk Management requirements. Serve as the Operational Risk point of contact for external examination preparation and ad hoc projects. Administer and oversee the compliance monitoring platform and data entry to ensure adherence with regulatory government agencies requirements. Monitor lower level Analysts' corrective action target dates and oversee implementation of corrective actions to ensure prompt remediation and control implementation in coordination with internal/external audit examinations. Lead and assist in leading complex/difficult tasks of significant impact and latitude requiring advanced analysis.

Level II

To review, analyze, and report on Navy Federal's risk, quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Develop and lead risk assessment projects to assess compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain and update Operational Risk procedural manuals, job aides, and tools. Develop complex and highly specialized risk assessment scopes. Perform in depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures. Assign corrective action target dates and ensure timely control implementation. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain data in the compliance monitoring platform to ensure adherence with regulatory government agencies requirements.

Responsibilities

Level I

• Plan the research for and development of specialized risk assessment scopes

• Collaborate with management and personnel to optimize risk assessment scope development

• Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities

• Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management

• Lead/conduct and provide expertise with the administration of specialized risk assessment and testing lifecycles of business activities, processes, policies and procedures for operational effectiveness and compliance with regulatory requirements, federal and state laws, and Navy Federal's quality control standards, policies and procedures

• Make recommendations for additional controls and corrective action to improve the efficiency and effectiveness of operations and risk mitigation processes

• Prepare and present to management and/or affected business unit summaries, operational and regulatory risk assessment reports, trending, and remedial or mitigation solutions

• Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies and procedures

• Analyze Internal and External Audit reports and recommend enhancements to the risk assessment process

• Partner and maintain effective working relationships with management to evaluate the progress of risk assessments and key issues raised during the review process and to facilitate the overall improvement of internal control structures

• Research escalated issues; determine or collaborate with team on the resolution

• Serves as coach/mentor to lower level staff

• Maintain clear and organized risk assessment documentation including data, scope, status, results, reports, corrective actions, and completion date

• Identify training opportunities and assist in the development of lower level staff

• Develop and help administer optimal data testing and sampling strategies to ensure the most effective risk detection, analyses and control solutions

• Develops new and updates Operational Risk policies and procedures

• Serve as primary point of contact and subject matter expert in meetings, committees, and major projects related to the development and improvement of processes and controls

• Stay abreast of industry and regulatory related news and developments

• Perform other duties as assigned

Level II

• Plan the research for and development of specialized risk assessment scopes

• Collaborate with management and personnel to optimize risk assessment scope development

• Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities

• Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management

• Lead/conduct and provide expertise with the administration of specialized risk assessment and testing lifecycles of business activities, processes, policies and procedures for operational effectiveness and compliance with regulatory requirements, federal and state laws, and Navy Federal's quality control standards, policies and procedures

• Make recommendations for additional controls and corrective action to improve the efficiency and effectiveness of operations and risk mitigation processes

• Prepare and present to management and/or affected business unit summaries, operational and regulatory risk assessment reports, trending, and remedial or mitigation solutions

• Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies and procedures

• Analyze Internal and External Audit reports and recommend enhancements to the risk assessment process

• Partner and maintain effective working relationships with management to evaluate the progress of risk assessments and key issues raised during the review process and to facilitate the overall improvement of internal control structures

• Research escalated issues; determine or collaborate with team on the resolution

• Serves as coach/mentor to lower-level staff

• Maintain clear and organized risk assessment documentation including data, scope, status, results, reports, corrective actions, and completion date

• Identify training opportunities and assist in the development of lower-level staff

• Develop and help administer optimal data testing and sampling strategies to ensure the most effective risk detection, analyses and control solutions

• Develops new and updates Operational Risk policies and procedures

• Serve as a resource for and interpret federal, state, NCUA, and other regulations and guidelines that impact the business unit operations

• Analyzes the impact of changes to federal and state regulations and makes recommendations for changes to policies, procedures and practices to ensure compliance

• Serve as primary point of contact and subject matter expert in meetings, committees, and major projects related to the development and improvement of processes and controls

• Stay abreast of industry and regulatory related news and developments

• Perform other duties as assigned

Qualifications

Level I

• Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience

• Working knowledge and understanding of risk-based auditing techniques and methodologies

• Working knowledge of applicable federal and state regulations, company policies, and industry best practices

• Effective project management skills

• Working knowledge of operational and regulatory risk controls concepts and practices

• Proven ability to plan, organize and effectively execute risk mitigation and process improvement initiatives

• Effective organizational, planning and time management skills

• Effective research and analytical skills

• Effective communication and negotiation skills

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Working knowledge of products, services, processes, requirements, and systems related to the business unit

• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies

• Ability to work independently and in a team environment

• Effective communication with ability to exercise good judgement and tact in dealing with Navy Federal senior management

• Effective skill at working with and communicating with all with all levels of employees and management within and outside the organization

• Exposure to collaborating across organizational boundaries and building partnerships across various functions

• Advanced customer service focus and relationship management skills

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Effective skill using innovative thinking to solve problems and facilitate the decision-making process

• Effective word processing and spreadsheet software skills

• Effective presentation software skills

Level II

• - Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience

• Advanced knowledge and understanding of risk-based auditing techniques and methodologies

• Working knowledge of applicable federal and state regulations, company policies, and industry best practices

• Advanced project management skills

• Advanced knowledge of operational and regulatory risk controls concepts and practices

• Proven ability to plan, organize and effectively execute risk mitigation and process improvement initiatives

• Advanced organizational, planning and time management skills

• Advanced research and analytical skills

• Advanced communication and negotiation skills

• Proven ability to influence management decision making

• Advanced skill maintaining accuracy with attention to detail and meeting deadlines

• Working knowledge of products, services, processes, requirements, and systems related to the business unit

• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies

• Ability to work independently and in a team environment

• Advanced communication and negotiation skills with ability to exercise good judgement and tact in dealing with Navy Federal senior management

• Advanced skill at working with and communicating with all with all levels of employees and management within and outside the organization

• Experience in collaborating across organizational boundaries and building partnerships across various functions

• Advanced customer service focus and relationship management skills

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Advanced skill using innovative thinking to solve problems and facilitate the decision-making process

• Advanced word processing and spreadsheet software skills

• Advanced presentation software skills

Desired Qualifications

Level I

• Working knowledge of operational and regulatory risk controls, concepts and practices

• Master's Degree in related field or equivalent combination of training, education and experience

• NCCO, CRCM, or other applicable compliance certification

• Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services

• Critical thinking skills

• Strong Excel experience

• Ability to present to all organizational levels

• Strong data analytics experience

Level II

• Advanced knowledge of operational and regulatory risk controls, concepts, and practices

• Master's Degree in related field or equivalent combination of training, education and experience

• NCCO, CRCM, or other applicable compliance certification

• Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Advanced knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/service

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

The salary range for this position is: Level I: $28.71 - $43.95 Level II: $32.17 - $50.58 hourly

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21078

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide guidance to management and employees on performance concerns, conflict resolution, organizational changes, HR policies and procedures, employment/labor laws, EEO, and adverse employment actions to promote a fair and equitable work environment. Assess and address employee engagement, manager education, employee and manager counseling, performance improvement efforts, investigations, policy interpretation and resolution of employee grievances/charges.

Responsibilities

• Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance

• Conduct thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk

• Create chronological history of relevant issues; ensure the accuracy of the content and that the document is legally defensible/sound

• Resolve issues involving discipline, performance, employee concerns, attendance, personnel actions, and employment policies/procedures and laws (e.g., EEO, AAP, FMLA, ADEA, ADA)

• Apply knowledge of theories, principles, and practices of human resource management; research and evaluate employment practices and make recommendations

• Analyze exit survey, turnover and other employee data to produce metrics outlining the current state and provide recommendations to internal customers

• Maintain working knowledge of regulatory requirements and practices including changes and new legislation

• Research Navy Federal policies, procedures and past practices to ensure consistency in all adverse employment actions

• Review performance appraisals as needed; evaluate the content of the appraisal to ensure fairness, consistency, accuracy and legal compliance

• Confer and consult with Office of the General Counsel (OGC) and external law offices on litigation cases; provides detailed case analysis and documentation as needed

• Apply knowledge of federal, international and state employment laws to provide advice, guidance, and counseling to employees and management

• Represent Navy Federal in unemployment hearings and appeals, as necessary

• Assist in composing internal and external communications

• Leads and/or provides support for projects and initiatives within the business unit and/or across the organization

• Research, compile, review and analyze reports

• Participate in training initiatives with new Employee Relations team members

• Perform other duties as assigned

Qualifications

• Effective knowledge in local, state and federal employment regulations

• Effective knowledge of federal and state leave and disability laws related to benefits, HIPPA, FMLA, ADA and substance abuse

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Ability to maintain confidentiality and demonstrate integrity

• Effective skill applying local, state and federal employment regulations

• Effective research, analytical and problem solving skills

• Advanced verbal and written communication skills

• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

• Advanced organizational, planning, and time management skills

• Effective skill working with diverse internal and external contacts

• Advanced skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Bachelor's Degree in Human Resources, Business Administration, or the equivalent combination of training, education, and experience

Desired Qualifications

• Basic knowledge of Navy Federal Human Resources policies, procedures, and programs

• Basic knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• PHR/SHRM-CP or SPHR/SHRM-SCP Certification

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21162

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To implement and facilitate training programs for the BSA/AML & OFAC Compliance department. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Model BSA/AML & OFAC investigations and coach new analysts in investigations. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. Work independently under general supervision. Lead large-scale or cross-departmental projects.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Facilitate and train multiple, diverse courses on BSA/AML & OFAC Investigations for large/small groups including other trainers

• Facilitate classroom interactions to ensure optimum engagement levels from participants

• Anticipate and recommend best practices to improve training programs, training environments and company performance

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements - Participates in

• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance - Advanced analysis

• Create reference and support tools that reinforce training - Considerable scope

• Design/develop/facilitate targeted team building exercises to address employee engagement issues

• Develop and enhance training content and technique to ensure that learning objectives meet training requirements - complex/Difficult

• Identify and recommend new and novel training approaches and modalities

• Implement most effective instructional approach via virtual instructional led training (VILT) - Advanced

• Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings

• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods

• Manage preparation of training materials, resources and course content from conception through production stages - Advanced

• Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training - Considerable scope

• Respond to and resolve training related issues and inquiries - Advanced

• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved - Advanced analysis

• Train employees on the concepts, products, policies, procedures and equipment used in the position

• Assist in determining user requirements, appropriate work flows, and other system requirements

• Conduct leadership presentations and/or training for various groups including executive leadership

• Conduct research and analysis of requirements and processes - Advanced analysis

• Measure, develop, mentor and counsel trainees

• Serve as liaison regarding program compliance, procedures and training issues

• Serve as subject matter expert regarding business functions, systems, policies and/or procedures

• Perform other duties as assigned

Qualifications

• Significant experience in BSA/AML & OFAC Compliance investigations (SARs, CTRs, CDD/EDD, Sanctions Screening)

• Ability to adapt to fluctuating work-flow

• Ability to work independently and in a team environment

• Ability to compile, organize and present information clearly and concisely

• Significant experience in classroom instruction and/or facilitation for individuals or groups

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Knowledge of instructional theories, educational psychology, educational theory, tools and resources

• Advanced database and presentation software skills

• Advanced organizational, planning and time management skills

• Advanced research, analytical, and problem solving skills

• Advanced skill capturing and translating processes and requirements into easily understood terms

• Advanced skill collaborating with various external and internal technical and/or functional contacts

• Advanced skill communicating with all levels within an organization

• Advanced skill in assessing organizational training needs and researching topics for course development

• Advanced skill in building strategic and execution-focused plans and alliances with partner leadership

• Advanced skill interacting tactfully and effectively in difficult situations

• Advanced skill to successfully influence, lead and/or guide others towards goals

• Advanced verbal and written communication skills

• Effective skill guiding and training less experienced staff

• Effective word processing and spreadsheet software skills

• Expert skill speaking and/or presenting in front of groups in a professional setting

• Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Desired Qualifications

• Experience in multi-media training

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Advanced knowledge of banking/financial industry standards and practices

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 |

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20931-OTHLOC-100005087415572

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

The Digital Engineering team delivers innovative member and team member experiences that leverage the latest technologies in cloud native development leveraging agile software methodologies. The Digital Engineering team is responsible for building modern web and mobile applications to implement a complete UI and backend to serve 10+ million members and team members.

As a Digital Engineering Anchor (Performance Testing Lead), you will be responsible for overseeing the end-to-end load & performance testing activities across multiple initiatives in the Digital realm. This role involves mentoring a team of performance test engineers, developing, and implementing performance testing strategies, and ensuring that all digital capabilities meet load & performance needs prior to deployment. The Performance Testing Lead plays a vital role in optimizing system performance, mitigating risks, and ensuring a smooth user experience by identifying and addressing potential performance issues early in the agile development process.

Responsibilities

• Assist with leading test engineers, by providing mentorship and guidance on daily task and activities.

• Foster a collaborative team environment, promoting knowledge sharing and continuous improvement within the performance testing team.

• Assist with allocating/identifying resources effectively across projects to ensure timely completion of performance testing activities.

• Develop and implement comprehensive performance testing strategies that align with project and business objectives.

• Work closely with business units, developers, and quality assurance teams to integrate performance testing into the software development lifecycle (SDLC).

• Define performance test objectives, scope, and acceptance criteria for each project, ensuring clarity and alignment with stakeholders.

• Oversee the design, development, and execution of performance test scripts and scenarios, ensuring they accurately simulate real-world usage.

• Ensure thorough coverage of performance tests, including load, stress, endurance, and scalability testing.

• Review and approve test plans, ensuring they meet the necessary standards and requirements.

• Analyze performance test results to identify bottlenecks, inefficiencies, and other performance- related issues and collaborate with developers on implementing solutions that improve system performance.

• Coordinate with operational teams when performance issues are discovered in production environments to identify further refinements to ongoing testing strategy.

• Prepare detailed reports on performance testing activities, results, and recommendations, presenting them to stakeholders in a clear and actionable manner.

• Ensure proper documentation of all performance testing processes, methodologies, and results for future reference and audit purposes.

• Maintain and update performance testing metrics and KPIs to track progress and improvements over time.

• Develop and maintain performance testing frameworks, ensuring they are scalable and adaptable to changing project requirements.

• Standardize performance testing processes and best practices across the team to ensure consistency and efficiency.

• Drive continuous improvement initiatives within the performance testing function, identifying opportunities to enhance testing efficiency and effectiveness.

• Provide training and development opportunities for the performance testing team to ensure they are equipped with the necessary skills and knowledge.

• Serve as the primary point of contact for all performance testing-related activities, collaborating with various stakeholders to ensure alignment and understanding.

• Communicate performance testing results, risks, and recommendations to project stakeholders, including senior management, in a clear and concise manner.

Qualifications

• 5+ years hands-on experience in performance testing. 5+ years hands-on experience in software testing.

• Excellent communication and stakeholder management skills, with the ability to convey technical concepts to non-technical audiences.

• Experience in working with cloud-based environments and performance testing in both on- premises and cloud settings.

• Extensive experience in performance testing, with a solid background in software development and quality assurance.

• Extensive knowledge in monitoring performance of applications using observability platforms.

• Extensive knowledge of DevOps, automated testing, and script development with NeoLoad and/or LoadRunner to performance test non-functional behaviors of applications.

• Extensive knowledge of the software testing lifecycle.

• In-depth knowledge of performance testing tools (e.g., JMeter, LoadRunner, Neoload), scripting languages, and mocking frameworks.

• Knowledge of CI/CD pipelines and how performance testing integrates with them. Proficient working in Azure DevOps.

• Strong analytical and problem-solving skills, with the ability to identify and resolve complex performance issues.

• Strong knowledge in functional, regression, and performance automation testing for the highly structural and complex systems.

• Strong knowledge of JAVA/ Javascript programming language.

• Strong project management skills, with the ability to manage multiple priorities and deliverables in a fast-paced environment.

• Bachelor's degree in Business, Computer Science or other related field, or the equivalent combination of education, training or experience.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21214-OTHLOC-100005087415572

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Navy Federal Credit Union is seeking a Cyber Security Engineer to maintain and implement the latest Palo Alto Strata Cloud Manager technology and strategies to ensure the cybersecurity posture of the systems is scalable and effective across the organization. Additionally, this position will provide cybersecurity engineering support to research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Remain available for on-call support for major outage issue related to the Palo Alto Strata Cloud Manager.

• Highly proficient on the architecture, design, and deployment of Palo Alto Strata Cloud Manager product.

• Maintain Palo Alto Strata Cloud Manager solution.

• Integration development of the proxy with other cyber security solutions.

• Functions as a liaison between the client and Palo Alto Support.

• Engage in technical design of solutions based on use cases and business requirements.

• Participate in proof of concepts and other technical evaluations of technologies, designs and solutions and provide recommendations.

• Stay abreast of emerging technologies and threats proactively assess and evaluate the adoption thereof into the organization.

• Supporting the development of cybersecurity requirements, design & architecture artifacts, plans and policies.

• Supporting defining security development and test efforts implementation of security controls of networking devices, databases, operating systems and hardware and software components.

• Understanding and integrating cybersecurity development activities.

• Performing analysis on cybersecurity data and test results.

• Be part of team that design, protects and manages, security services for companies' global security infrastructure.

• Able to demonstrate strong written, oral and presentation skills with the ability to discuss highly technical concepts to all audiences, ranging from non-technical people to executive level technical decision-makers.

• Able to listen and collaborate with audiences ranging from IT administrators to executive level stakeholders to understand their requirements and position our tools to fulfill those requirements.

• Must be self-motivated and self-educating, yet willing and able to work collaboratively.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology or the equivalent combination of training, education, and experience.

• At least 10+ years of total experience in cyber security engineering, on premise and cloud architectures, proxy management, cloud governance and security controls.

• At least 5+ years of direct hands-on experience in Bluecoat Proxy / Secure Web Gateway and similar leading technology.

• At least 3+ years of direct hands-on experience in tuning of network sensors like IDS/IPS, DDOS, Cloud Security services.

• Domain expertise of network security sensors such as IDS, cloud security access broker (CSAB), Virtual Network security, DDOS protections, DNS, etc.

• Detail understanding of Virtual Network Technologies Routers, switches, Load Balancers, firewalls, proxy, etc.

• Good understanding and exposure to Cloud standards, architecture and models.

• Detail proficiency with Linux (or similar) operating systems.

• In depth understanding of TCP/UDP/ICMP/IP protocols.

• PowerShell and Python experience.

• Experience with Splunk.

• Experience with PKI, SSL, SSH, HTTPS, etc.

• Experience with industry leading firewalls, proxy and load balancing solutions.

• Experience with network security concepts and principles.

• Experience with Server and Endpoint operating system security.

• CISSP, CCNP Security Certification a plus.

Desired Qualifications

• Zero Trust Network Access.

• SASE.

• SD-WAN.

• Cloud Proxy.

• Web Isolation.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | Remote

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21102

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

A CICS and MQ Systems Programmer at Navy Federal Credit Union provides 24x7x365 administrative, configuration, troubleshooting, and software deployment support for CICS Transaction Server, WebSphere MQ, and supporting software products. The CICS and MQ systems programmer is responsible for maintaining the high availability production CICS and MQ environments as well as a number of test CICS environments. An MQ and CICS experienced professional who enjoys resolving system problems, and providing technical guidance on all things CICS and MQ will be a great addition to our team.

Are you an Engineer or Systems Programmer that enjoys solving problems and tuning performance? Do you find happiness in continuing to enhance and support a highly available CICS or MQ environment? Do you enjoy dump reading and reviewing SMF records? If you do, this may be the next career step for you.

The ideal candidate will have a minimum of 5-6 years of work experience in mainframe CICS and / or WebSphere MQ systems programming.

Additional requirements we are seeking in an Engineer/Systems Programmer:

• A demonstrated ability to carefully plan, document, and deploy software updates to multiple environments.

• WebSphere MQ queue sharing group configuration and tuning experience.

• Recent experience with CICS configuration, tuning, and production support. Experience in a highly available CICS environment is a big plus.

• Ability to interact with management and to actively participate as a member of a team.

• Experience with VSAM (including Record Level Sharing), DB2 in CICS, Unix System Services or Linux, monitoring tools, CICS and MQ automation tools, web interfaces, and dump diagnosis / debugging tools is helpful.

• Experience programming in assembler, COBOL, Python, and / or Java is helpful.

• Experience working with Docker, GitHub, ServiceNow, and Ansible can help you help us serve our members.

Duties of the role: research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts and trends. Mainframe Systems Programming: Specializes in mainframe operating systems programming, maintenance, and updates, and providing technical support to aid and enhance the efficiency of operating systems and data center operations.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Full life-cycle project management

• Establish and lead project teams

• Develop project plan/scope/schedule/cost/communications

• Procure and/or manage resources/timelines/deadlines/quality

• Risk, Issue and Change management

• Ensure successful project implementation

• Scope of responsibility

• Lead, guide and mentor less experienced staff

• Provide input and make budgetary recommendations regarding staffing and equipment

• Apply engineering principles into the design and enhancement of new and existing systems

• Document new system components, or modifications to existing components

• Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices

• Perform engineering tasks and assignments in support of business needs

• Perform engineering technology research, procurement, deployment, and configuration for new and modified systems

• Provide technical leadership in the architecture discipline and development of information technology solutions

• Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions

• Perform other duties as assigned

Qualifications

• Significant experience in leading, guiding and coaching professional staff

• Advanced knowledge of engineering discipline

• Advanced organizational, planning and time management skills

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Expert database and presentation software skills

• Expert research, analytical, and problem solving skills

• Expert verbal and written communication skills

• Expert word processing and spreadsheet software skills

• Bachelor's Degree in Business Administration, Information Technology or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21025-OTHLOC-100005087415572

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures to determine feasible and effective training solutions. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/or weekends. Provide support to branch to meet the business need. Participate in basic/routine tasks of narrow scope requiring basic research/review. If selected for Mortgage-MLO, incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks. For most business units with member-facing roles, may be called on to work alongside trainees during periods of high volume and therefore must maintain SME knowledge/expertise.

Responsibilities

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements

• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance

• Create reference and support tools that reinforce training

• Develop and enhance training content and technique to ensure that learning objectives meet training requirements

• Facilitate classroom interactions to ensure optimum engagement levels from participants

• Identify and recommend new and novel training approaches and modalities

• Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)

• Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings

• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods

• Manage preparation of training materials, resources and course content from conception through production stages

• Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training

• Respond to and resolve training related issues and inquiries

• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved

• Train employees on the concepts, products, policies, procedures and equipment used in the position

• Conduct research and analysis of requirements and processes

• Identify and develop recommendations for business process improvement

• Measure, develop, mentor and counsel trainees

• Serve as subject matter expert regarding business functions, systems, policies and/or procedures

• Set performance standards and expectations

• Perform other duties as assigned

Qualifications

• Ability to adapt to fluctuating work-flow

• Ability to compile, organize and present information clearly and concisely

• Exposure to classroom instruction and/or facilitation for individuals or groups

• Exposure to working and participating in cross-functional, multi-dimensional teams and projects

• Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks

• Licensing System and Registry; includes fingerprinting and background checks

• Basic skill to successfully influence, lead and/or guide others towards goals

• Effective database and presentation software skills

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill capturing and translating processes and requirements into easily understood terms

• Effective skill collaborating with various external and internal technical and/or functional contacts

• Effective skill communicating with all levels within an organization

• Effective skill interacting tactfully and effectively in difficult situations

• Effective skill speaking and/or presenting in front of groups in a professional setting

• Effective verbal and written communication skills

• Effective word processing and spreadsheet software skills

Desired Qualification(s)

• Familiarity with Navy Federal products, services, programs, policies and procedures

• Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives

• Familiarity with banking/financial industry standards and practices

• Basic skill in assessing organizational training needs and researching topics for course development

• Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20392

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide full lifecycle project management in one or more of the following: design, construction, renovation, and quality assurance, at the company-owned/leased commercial offices and remote ATM facilities. Exercise a proactive strategy and technical expertise to provide project management of a buildings' design and construction with the goals of reducing costs and maintaining a productive work environment for Navy Federal staff. Works on complex projects and uses judgement to solve difficult problems. Coaches and mentors lower level staff. Works under limited supervision.

Responsibilities

• Manage full lifecycle project management for multiple, large, and complex projects

• Establish and lead project teams

• Develop project plan/scope/schedule/cost/communications

• Procure and/or manage resources/timelines/deadlines/quality

• Risk, Issue and Change management

• Ensure successful project implementation

• Develop and review specifications for preparing requests for proposals, bid packages, and cost estimates; solicit proposals from contractors and conduct contractor competence, and ability to work within Navy Federal's security guidelines. Summarize bid packages based on cost, quality & availability

• Consult with architects, contractors, engineers, government agencies and Navy Federal staff concerning all facility issues ranging from building system design to telecommunication infrastructure

• Oversee performance and provide quality assurance for outsourced services

• Design, develop, and review site layout drawings and create and review interior design plans

• Manage approvals and permits through project completion and operation

• Manage relationships with vendors, including contract definition, monitoring and issue resolution

• Partner with General Counsel and Procurement to secure General Contractors, Architects, Engineering firms and other services and hard goods for capital projects

• Work closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management

• Evaluate and resolve complex construction and environmental requirements/issues, provide guidance and information on those issues to architects, contractors, government agencies and field operations

• Evaluate design, construction, and repair work based on accuracy, quality of workmanship and adherence to established plans, time schedules, codes, related laws and regulations, and collect information and inspect completed work/delivered products

• Assist in preparing and presenting strategic reviews of project status to departmental leadership

• Identify and communicate branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives

• Build relationships with management and key stakeholders

• Negotiate with or influence division/department management to facilitate project resolution within timelines and budget constraints

• Interact effectively with managers and division/department management concerning projects

Qualifications

• Project management experience in real estate, commercial construction, facility management, system development and/or interior design that provides a working knowledge of industry practices including familiarity with building codes and regulations and understanding of building trades (e.g., electrical, plumbing, HVAC, etc.)

• Significant experience in identifying safety hazards including correcting and eliminating them

• Extensive experience in managing projects involving directing/facilitating the work of contractors and subcontractors

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Advanced knowledge of practices, procedures, and policies involved in the care of public buildings and grounds

• Advanced knowledge of regulations and procedures governing the procurement of services and contracts

• Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management

• Experience in leading, guiding, and mentoring others

• Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, database, and project management applications)

• Advanced skill in dealing tactfully and diplomatically with all levels of Navy Federal workforce and management, as well as DOD and civilian personnel

• Advanced skill interpreting schedules, sketches, layouts and blueprints

• Effective skill in using and interpreting ADA, building codes, regulations, specifications/architectural drawings, etc.

• Expert planning, organization, and problem-solving skills

• Advanced interpersonal, verbal, and written communication skills

• Bachelor's Degree in Property Management, Architecture, Engineering, Interior Design, Construction, Construction Management or the equivalent combination of training, education and experience

Desired Qualifications

• Knowledge of Navy Federal's, or other financial institutions', operations

• Working knowledge of Navy Federal's Project Portfolio Management (PPM) standards

• Extensive experience managing multi-disciplinary project lifecycles for financial institutions

• Certification or designation in facility/construction management (FMP, CFM, FMA, RPA, CPM)

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 | 4 Concourse Pkwy, Suite #100 Sandy Springs, GA 30328

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21160-OTHLOC-100005087415572

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide full lifecycle project management in one or more of the following: design, construction, renovation, and quality assurance, at the company-owned/leased commercial offices and remote ATM facilities. Exercise a proactive strategy and technical expertise to provide project management of a buildings' design and construction with the goals of reducing costs and maintaining a productive work environment for Navy Federal staff. Works on complex projects and uses judgement to solve difficult problems. Coaches and mentors lower level staff. Works under limited supervision.

Responsibilities

• Manage full lifecycle project management for multiple, large, and complex projects

• Establish and lead project teams

• Develop project plan/scope/schedule/cost/communications

• Procure and/or manage resources/timelines/deadlines/quality

• Risk, Issue and Change management

• Ensure successful project implementation

• Develop and review specifications for preparing requests for proposals, bid packages, and cost estimates; solicit proposals from contractors and conduct contractor competence, and ability to work within Navy Federal's security guidelines. Summarize bid packages based on cost, quality & availability

• Consult with architects, contractors, engineers, government agencies and Navy Federal staff concerning all facility issues ranging from building system design to telecommunication infrastructure

• Oversee performance and provide quality assurance for outsourced services

• Design, develop, and review site layout drawings and create and review interior design plans

• Manage approvals and permits through project completion and operation

• Manage relationships with vendors, including contract definition, monitoring and issue resolution

• Partner with General Counsel and Procurement to secure General Contractors, Architects, Engineering firms and other services and hard goods for capital projects

• Work closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management

• Evaluate and resolve complex construction and environmental requirements/issues, provide guidance and information on those issues to architects, contractors, government agencies and field operations

• Evaluate design, construction, and repair work based on accuracy, quality of workmanship and adherence to established plans, time schedules, codes, related laws and regulations, and collect information and inspect completed work/delivered products

• Assist in preparing and presenting strategic reviews of project status to departmental leadership

• Identify and communicate branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives

• Build relationships with management and key stakeholders

• Negotiate with or influence division/department management to facilitate project resolution within timelines and budget constraints

• Interact effectively with managers and division/department management concerning projects

Qualifications

• Project management experience in real estate, commercial construction, facility management, system development and/or interior design that provides a working knowledge of industry practices including familiarity with building codes and regulations and understanding of building trades (e.g., electrical, plumbing, HVAC, etc.)

• Significant experience in identifying safety hazards including correcting and eliminating them

• Extensive experience in managing projects involving directing/facilitating the work of contractors and subcontractors

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Advanced knowledge of practices, procedures, and policies involved in the care of public buildings and grounds

• Advanced knowledge of regulations and procedures governing the procurement of services and contracts

• Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management

• Experience in leading, guiding, and mentoring others

• Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, database, and project management applications)

• Advanced skill in dealing tactfully and diplomatically with all levels of Navy Federal workforce and management, as well as DOD and civilian personnel

• Advanced skill interpreting schedules, sketches, layouts and blueprints

• Effective skill in using and interpreting ADA, building codes, regulations, specifications/architectural drawings, etc.

• Expert planning, organization, and problem-solving skills

• Advanced interpersonal, verbal, and written communication skills

• Bachelor's Degree in Property Management, Architecture, Engineering, Interior Design, Construction, Construction Management or the equivalent combination of training, education and experience

Desired Qualifications

• Knowledge of Navy Federal's, or other financial institutions', operations

• Working knowledge of Navy Federal's Project Portfolio Management (PPM) standards

• Extensive experience managing multi-disciplinary project lifecycles for financial institutions

• Certification or designation in facility/construction management (FMP, CFM, FMA, RPA, CPM)

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 | 4 Concourse Pkwy, Suite #100 Sandy Springs, GA 30328

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21160-OTHLOC-100005087415199

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

We are seeking a skilled and motivated Business Systems Analyst II to join our dynamic team. In this role you will be coordinating and conducting complex system analyses that are crucial to our business partners operation. Your primary responsibilities will include identifying, documenting and implementing business requirements to enhance our existing systems and processes. Under general supervision, you will analyze business needs and develop tailored solutions that leverage technology to drive efficiency and effectiveness across the department.

As a liaison between business stakeholders and technical teams, you will work collaboratively to understand their needs and identify potential solutions that align with our strategic objectives. Your analytical skills and innovative mindset will enable you to provide critical support to business operations, ensuring that our systems not only meet current demand but also anticipate future challenges.

If you are passionate about optimizing business processes and have a proven track record in system analysis, we invite you to apply and contribute to our mission of continuous improvement and operational excellence.

Responsibilities

• Evaluate operational efficiency and effectiveness

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics

• Uses elicitation techniques to gather information at the right level of detail and scope to represent all the stakeholder's needs

• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output

• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)

• Develop and document adjustments to workflow to streamline processes

• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility

• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards

• Involved in cross-organizational task groups concerning new automated systems, products and/or services

• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production

• Interact with other technology partners, business units (end users) in problem resolution efforts

• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management

• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects

• Demonstrated critical thinking and problem-solving abilities

• Serve as resource for the resolution of complex and/or unique problems

• Write requirements and define editorial workflow for business owner projects

• Appy change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans

• Ensure preventative, detective, and corrective controls are properly identified and documented

• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Report testing activity including time spent, testing time lost and discrepancies found

• Apply and communicate changes and new trends in systems/technology

• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions

• Proven experience in negotiating and influencing decisions with stakeholders

• Perform other duties as assigned

Qualifications

• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders verbally and in writing

• Experience in problem resolution including determining root cause, scope and scale of issues

• Experience in projects and/or initiatives of small to medium scope

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.

• Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives

• Effective research, analytical, and problem-solving skills

• Effective organizational, planning and time management skills

• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Effective skill interpreting and synthesizing large amounts of information

• Advanced word processing and spreadsheet software skills

• Effective database and presentation software skills

• Effective skill identifying and analyzing business requirements and recommending solutions

• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21065

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 15420 West McDowell Road, Goodyear, AZ 85395

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21141

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To implement and facilitate training programs for the BSA/AML & OFAC Compliance department. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Model BSA/AML & OFAC investigations and coach new analysts in investigations. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. Work independently under general supervision. Lead large-scale or cross-departmental projects.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Facilitate and train multiple, diverse courses on BSA/AML & OFAC Investigations for large/small groups including other trainers

• Facilitate classroom interactions to ensure optimum engagement levels from participants

• Anticipate and recommend best practices to improve training programs, training environments and company performance

• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements - Participates in

• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance - Advanced analysis

• Create reference and support tools that reinforce training - Considerable scope

• Design/develop/facilitate targeted team building exercises to address employee engagement issues

• Develop and enhance training content and technique to ensure that learning objectives meet training requirements - complex/Difficult

• Identify and recommend new and novel training approaches and modalities

• Implement most effective instructional approach via virtual instructional led training (VILT) - Advanced

• Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings

• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods

• Manage preparation of training materials, resources and course content from conception through production stages - Advanced

• Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training - Considerable scope

• Respond to and resolve training related issues and inquiries - Advanced

• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved - Advanced analysis

• Train employees on the concepts, products, policies, procedures and equipment used in the position

• Assist in determining user requirements, appropriate work flows, and other system requirements

• Conduct leadership presentations and/or training for various groups including executive leadership

• Conduct research and analysis of requirements and processes - Advanced analysis

• Measure, develop, mentor and counsel trainees

• Serve as liaison regarding program compliance, procedures and training issues

• Serve as subject matter expert regarding business functions, systems, policies and/or procedures

• Perform other duties as assigned

Qualifications

• Significant experience in BSA/AML & OFAC Compliance investigations (SARs, CTRs, CDD/EDD, Sanctions Screening)

• Ability to adapt to fluctuating work-flow

• Ability to work independently and in a team environment

• Ability to compile, organize and present information clearly and concisely

• Significant experience in classroom instruction and/or facilitation for individuals or groups

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Knowledge of instructional theories, educational psychology, educational theory, tools and resources

• Advanced database and presentation software skills

• Advanced organizational, planning and time management skills

• Advanced research, analytical, and problem solving skills

• Advanced skill capturing and translating processes and requirements into easily understood terms

• Advanced skill collaborating with various external and internal technical and/or functional contacts

• Advanced skill communicating with all levels within an organization

• Advanced skill in assessing organizational training needs and researching topics for course development

• Advanced skill in building strategic and execution-focused plans and alliances with partner leadership

• Advanced skill interacting tactfully and effectively in difficult situations

• Advanced skill to successfully influence, lead and/or guide others towards goals

• Advanced verbal and written communication skills

• Effective skill guiding and training less experienced staff

• Effective word processing and spreadsheet software skills

• Expert skill speaking and/or presenting in front of groups in a professional setting

• Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Desired Qualifications

• Experience in multi-media training

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Advanced knowledge of banking/financial industry standards and practices

  Hours: Monday - Friday, 8:00AM - 4:30PM

  Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 |

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20931-OTHLOC-100005087415538

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide full lifecycle project management in one or more of the following: design, construction, renovation, and quality assurance, at the company-owned/leased commercial offices and remote ATM facilities. Exercise a proactive strategy and technical expertise to provide project management of a buildings' design and construction with the goals of reducing costs and maintaining a productive work environment for Navy Federal staff. Works on complex projects and uses judgement to solve difficult problems. Coaches and mentors lower level staff. Works under limited supervision.

Responsibilities

• Manage full lifecycle project management for multiple, large, and complex projects

• Establish and lead project teams

• Develop project plan/scope/schedule/cost/communications

• Procure and/or manage resources/timelines/deadlines/quality

• Risk, Issue and Change management

• Ensure successful project implementation

• Develop and review specifications for preparing requests for proposals, bid packages, and cost estimates; solicit proposals from contractors and conduct contractor competence, and ability to work within Navy Federal's security guidelines. Summarize bid packages based on cost, quality & availability

• Consult with architects, contractors, engineers, government agencies and Navy Federal staff concerning all facility issues ranging from building system design to telecommunication infrastructure

• Oversee performance and provide quality assurance for outsourced services

• Design, develop, and review site layout drawings and create and review interior design plans

• Manage approvals and permits through project completion and operation

• Manage relationships with vendors, including contract definition, monitoring and issue resolution

• Partner with General Counsel and Procurement to secure General Contractors, Architects, Engineering firms and other services and hard goods for capital projects

• Work closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management

• Evaluate and resolve complex construction and environmental requirements/issues, provide guidance and information on those issues to architects, contractors, government agencies and field operations

• Evaluate design, construction, and repair work based on accuracy, quality of workmanship and adherence to established plans, time schedules, codes, related laws and regulations, and collect information and inspect completed work/delivered products

• Assist in preparing and presenting strategic reviews of project status to departmental leadership

• Identify and communicate branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives

• Build relationships with management and key stakeholders

• Negotiate with or influence division/department management to facilitate project resolution within timelines and budget constraints

• Interact effectively with managers and division/department management concerning projects

Qualifications

• Project management experience in real estate, commercial construction, facility management, system development and/or interior design that provides a working knowledge of industry practices including familiarity with building codes and regulations and understanding of building trades (e.g., electrical, plumbing, HVAC, etc.)

• Significant experience in identifying safety hazards including correcting and eliminating them

• Extensive experience in managing projects involving directing/facilitating the work of contractors and subcontractors

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Advanced knowledge of practices, procedures, and policies involved in the care of public buildings and grounds

• Advanced knowledge of regulations and procedures governing the procurement of services and contracts

• Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management

• Experience in leading, guiding, and mentoring others

• Proficiency with PCs and related software applications (word processing, spreadsheet, presentation, database, and project management applications)

• Advanced skill in dealing tactfully and diplomatically with all levels of Navy Federal workforce and management, as well as DOD and civilian personnel

• Advanced skill interpreting schedules, sketches, layouts and blueprints

• Effective skill in using and interpreting ADA, building codes, regulations, specifications/architectural drawings, etc.

• Expert planning, organization, and problem-solving skills

• Advanced interpersonal, verbal, and written communication skills

• Bachelor's Degree in Property Management, Architecture, Engineering, Interior Design, Construction, Construction Management or the equivalent combination of training, education and experience

Desired Qualifications

• Knowledge of Navy Federal's, or other financial institutions', operations

• Working knowledge of Navy Federal's Project Portfolio Management (PPM) standards

• Extensive experience managing multi-disciplinary project lifecycles for financial institutions

• Certification or designation in facility/construction management (FMP, CFM, FMA, RPA, CPM)

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 | 4 Concourse Pkwy, Suite #100 Sandy Springs, GA 30328

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21160-OTHLOC-100005087415538

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 3054 Waldorf Market Place, Waldorf, MD 20603

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21059

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

We are seeking a skilled and detail-oriented candidate to assist with the optimization of our organization's processes. The Fraud Investigator is primarily responsible for performing and documenting investigations pursuant to possible fraud and suspicious activity monitoring. The ideal candidate will have a strong background of fraud triage, mitigation, investigation and recovery activities on known fraud or unusual activity. As a possible candidate, you will need to collaborate with cross-functional teams to enhance efficiency, ensure compliance, mitigate fraud risk and assist in optimizing the performance of all business operations. Investigate operational processes and procedures to determine feasible and effective solutions. Present findings and recommendations to management. Works independently under general supervision.

Responsibilities

• Investigate various types of transactions/activities/cases (e.g., ID Theft and Synthetic ID, Check Fraud, Account Takeover fraud) including reported or alleged loss of assets from various business channels

• Respond to inquiries using various communication venues to provide explanation for action taken in response to a specific alert or case

• Communicate with internal and external customers on fraud and security issues, problem resolution, account information and investigations

• Review data gathered to substantiate/disqualify a loss claim or charge off, and escalate as needed

• Create detailed reports of investigations to include actions taken and results

• Prepare and maintain data for analysis and reference

• Detect fraud trends, red flags and recommend preventive measures to business units and management

• Collaborate with other business units to gain an understanding of transactions, processes and procedures, their impact on other business units processes and procedures, and identify risk potential for fraudulent activity

• Identify risk exposure/fraud activity, and recommend restorative/control action (e.g., freezing accounts, contacting/alerting members or appropriate internal/external security/financial personnel, adding restrictions or fraud alerts or holds to members accounts)

• Evaluate operational efficiency and effectiveness

• The ability to analyze existing processes, identify inefficiencies, and implement improvements.

• Analyze existing procedures and identify areas for improvement

• Perform other duties as assigned

Qualifications

• 4-5 years of experience within the financial industry

• 1-3 years of experience in Fraud detection/investigation

• Experience in problem resolution including determining root cause, scope and scale of issues

• Demonstrated ability to effectively communicate complex issues both verbally and in writing

• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Significant experience in working effectively with diverse internal and external contacts

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Ability to work independently on multiple issues concurrently and to exercise independent judgment in establishing priorities

• Familiarity with applicable federal and state laws, rules and regulations

• Familiarity with fraud trends and threats

• Basic skill in identifying and responding to Red Flags

• Basic organizational, planning and time management skills

• Basic investigative, research, analytical, and problem-solving skills

Desired Qualifications

• Bachelor's Degree in Business Administration, Criminal Justice, Finance or the equivalent combination of training, education and experience

• Working knowledge of AML regulations within the financial industry

• Working knowledge of OFAC guidelines and regulations

• Working knowledge of CDD, EDD and KYC guidelines within the financial industry

• Advanced word processing and spreadsheet software skills

• Advanced database and presentation software skills

• Working knowledge of operational and regulatory risk control concepts and practices

• Working knowledge of fraud and loss mitigation investigative processes

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 300 Convent Street, San Antonio TX 78205

Equal Opportunity

This job posting is for the Overseas Military Banking Program (OMBP) operated by Navy Federal Credit Union. The position is located in San Antonio, Texas and will be supporting Navy Federal's contract with the Department of Defense to operate OMBP

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21187

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 6551 S. Staples Street, Corpus Christi, TX 78413

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21168

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities to cross service products and increase product penetration Perform platform banking functions Assist level I team members Understand and comply with federal and other regulations relating to financial products and services May assist with Branch Office vault opening, closing and balancing procedures May serve as a Branch Office and/or ATM vault custodian Perform other duties as assigned Qualifications Ability to work independently and in a team environment Working knowledge of savings and checking products, accounts and services May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need Effective active listening skills to accurately respond to inquiries and account requests Effective organizational, planning and time management skills Effective research, analytical, and problem solving skills Effective skill building effective relationships through rapport, trust, diplomacy and tact Effective skill exercising initiative and using good judgment to make sound decisions Effective skill maintaining composure in a high production and changing environment Effective skill navigating multiple screens and PC applications and adapting to new technologies Effective skill performing mathematical calculations and working accurately with numbers Effective verbal and written communication skills Desired Qualifications Experience in member/customer service preferably in a call center, retail banking or financial institution Experience in working in a credit union environment Hours: Available Monday - Saturday, hours based on business needs. Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required) Location: 10860 East Briarwood Avenue, Centennial, CO 80112 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.co About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America's Best Large Employers * Forbes 2023 The Best Employers for New Grads Fortune Best Workplaces for Millennials 2023 * Fortune Best Workplaces for Women 2023 * Fortune 100 Best Companies to Work For 2024 * Military Times 2023 Best for Vets Employers * Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: EOE/AA/M/F/Veteran/Disability Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 4256 Radford Drive, Building 62, Honolulu, HI 96818

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21140

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services

• Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Assist level I team members

• Understand and comply with federal and other regulations relating to financial products and services

• May assist with Branch Office vault opening, closing and balancing procedures

• May serve as a Branch Office and/or ATM vault custodian

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Working knowledge of savings and checking products, accounts and services

• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

• Effective active listening skills to accurately respond to inquiries and account requests

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem solving skills

• Effective skill building effective relationships through rapport, trust, diplomacy and tact

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining composure in a high production and changing environment

• Effective skill navigating multiple screens and PC applications and adapting to new technologies

• Effective skill performing mathematical calculations and working accurately with numbers

• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution

• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 4256 Radford Drive, Building 62, Honolulu, HI 96818

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21139

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

Create fraud mitigation strategies by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership. Utilize business intelligence tools to analyze and address fraud-related issues by integrating and evaluating data from both internal systems and external sources. Develop insights to identify fraudulent patterns, assess risks, and implement strategies to mitigate fraud effectively. Entry level professional with developing skill set and a basic understanding of data analysis and fraud intelligence.

Responsibilities

• Investigate the card portfolio for anomalies and fraud trends

• Identify trends and patterns related to fraudulent activities and assist in preparing ongoing reports to support business decisions

• Provide actionable insights to enhance fraud detection and prevention efforts

• Contribute to reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems

• Partner with leaders and senior staff to define specifications for analysis based on business needs and required on available data elements

• Utilize and adhere to data governance documents and procedures; alert supervisor if an inconsistency or inaccuracy is discovered during the course of analysis

Qualifications

• Familiarity with business intelligence applications and/or cloud services

• Familiarity with JMP, Excel, and SQL

• Basic understanding of visualization & reporting components using Power Bi

• Knowledge of statistical methods, mathematical techniques, forecasting, cost-benefit analysis

• Basic knowledge of credit/debit cards, and knowledge in Regulation E and Regulation Z

• Bachelor's degree in Business Administration, Statistics, Economics, or related field

Hours: Monday - Friday, 8:30AM - 5:00PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 20941

Job Detail

• Company:
  Navy Federal Credit Union

Job Description

Overview

TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOD SKILLBRIDGE PROGRAM

To offer eligible Service Members currently approved to participate in the DoD SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal's business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network, and interact with multiple departments. Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities. Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures.

To support Navy Federal by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Works under general supervision with limited discretion. Develops alternate course of action based on precedent or policy. Perform moderately complex/varied tasks with moderate impact and limited latitude.

Responsibilities

- Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints

- Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

- Conduct research and preparation of reference material

- Ensure effective management of projects from inception through implementation

- Identify, communicate, and resolve technical, tactical and operational project issues and risks

- Maintain documentation library to ensure currency of processes

- Provide training to end user in the use of electronic manuals and reference material

- Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations

- Administer and develop internal intranet content

- Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

- Ensure clear, concise, and effective communication of material

- Interact with various sub-teams to determine user requirements and specifications

- Organize policy and procedures according to set standards

- Recommend strategy for communications

- Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

- Write online reference material, instructions, and communications

- Perform other duties as assigned

Qualifications

- Ability to work independently and in a team environment

- Experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards

- Experience in managing multiple priorities independently and/or in a team environment to achieve goals

- Experience in researching, compiling, and documenting data, business processes, and workflow

- Experience in working and participating in cross-functional, multi-dimensional teams and projects

- Basic skill capturing and translating processes and requirements into easily understood terms

- Basic skill exercising initiative and using good judgment to make sound decisions

- Basic verbal and written communication skills

- Effective organizational, planning and time management skills

- Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

- Desired - Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development

- Desired - Basic database and presentation software skills

- Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane Vienna, VA 22180 | 141 Security Drive Winchester, VA 22602

Salary: $23.75 - $33.90 (Potential salary if hired by Navy Federal as a full-time employee: SkillBridge participants are not eligible for compensation from Navy Federal, as they continue to receive military compensation and benefits as active-duty service members.)

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

- Best Companies for Latinos to Work for 2024

- ComputerworldR Best Places to Work in IT

- ForbesR 2024 America's Best Large Employers

- ForbesR 2023 The Best Employers for New Grads

- Fortune Best Workplaces for MillennialsTM 2023

- Fortune Best Workplaces for Women TM 2023

- Fortune 100 Best Companies to Work ForR 2024

- Military Times 2023 Best for Vets Employers

- Newsweek Most Loved Workplaces

- Ripplematch Campus Forward Award - Excellence in Early Career Hiring

- Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21149

Job Detail

• Company:
  Navy Federal Credit Union