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SENIOR SALES ASSOCIATE- CONSUMABLES - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
BETHESDA, MD
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Title: SENIOR SALES ASSOCIATE- CONSUMABLES Location: United States-Maryland-Bethesda Job Number: 240003B3 Job Summary: As a senior sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates giving work direction and training. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service - Proactively engage and make a connection with customers - Asking questions and listening to customer s needs. - Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card. - Provide premier customer service - Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. Organization - Maintaining store appearance. Sales - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer s individual needs. - Upselling products - Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. - Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. - Completing various forms of paperwork reports and reconciliation. Inventory - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories. - Providing guidance on how merchandise should be displayed. Dependability - Adherence to assigned work schedule. Accurate and complete follow through on work assignments. Supervisory Requirements - Provide direction work assignments training of sales associates -Other Duties as assigned QUALIFICATIONS - Product Knowledge - Moderate level of knowledge of products merchandise - Provide training documentation to sales associates on product features Experience - 6 months-Retail or relevant work experience required Communication Skills - Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills - Basic math functions such as addition subtraction multiplication and division. Reasoning Ability - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays Qualifications: GENERAL EXPERIENCE 6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements. Why the Navy Exchange Service Command? While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. . You can expect an unforgettable, dynamic, and competitive work environment. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family - and that's why the benefits we offer, you won't find anywhere else: . We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level depending on experience . Did we mention, your Benefits begin on DAY ONE ? . Federal Healthcare benefits . Dental, Vision, 401(k) & Pension Plan . Accrual of paid time off at DAY ONE . Tuition reimbursement program . Continuity Programs for Military Spouses . Public Student Loan Forgiveness eligible* after qualifying years of service . Tax Free shopping, worldwide, at any Navy Exchange location Because here at the Navy Exchange Service Command, there's no such thing as tomorrow - there's only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life. Mission: YOU . https://www.youtube.com/watch?v=9h1WLIY3hT8 - Heroes Welcome



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SALES ASSOCIATE -CONSUMABLES (PART-TIME) - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
BETHESDA, MD
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Job Description

Title: SALES ASSOCIATE -CONSUMABLES (PART-TIME) Location: United States-Maryland-Bethesda Job Number: 240003B6 Job Summary: As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: CUSTOMER SERVICE - Proactively engage and make a connection with customers. - Asking questions and listening to customer s needs. - Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card - Provide premier customer service. - Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. ORGANIZATION - Maintaining store appearance. SALES - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer s individual needs. - Upselling products. - Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. - Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. - Completing various forms of paperwork reports and reconciliation INVENTORY - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments - Other Duties as assigned QUALIFICATIONS PRODUCT KNOWLEDGE - Basic knowledge of products merchandise EXPERIENCE - Retail experience preferred but not required COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS - Basic math functions such as addition subtraction multiplication and division. REASONING ABILITY - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays Qualifications: No experience required. High school graduate or equivalent preferred. Why the Navy Exchange Service Command? While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. . You can expect an unforgettable, dynamic, and competitive work environment. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family - and that's why the benefits we offer, you won't find anywhere else: . We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level depending on experience . Did we mention, your Benefits begin on DAY ONE ? . Federal Healthcare benefits . Dental, Vision, 401(k) & Pension Plan . Accrual of paid time off at DAY ONE . Tuition reimbursement program . Continuity Programs for Military Spouses . Public Student Loan Forgiveness eligible* after qualifying years of service . Tax Free shopping, worldwide, at any Navy Exchange location Because here at the Navy Exchange Service Command, there's no such thing as tomorrow - there's only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life. Mission: YOU . https://www.youtube.com/watch?v=9h1WLIY3hT8 - Heroes Welcome



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NL Guest Service Representative I Part Time w/ Benefits - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
OAK HARBOR, WA
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Title: NL Guest Service Representative I Part Time w/ Benefits Location: United States-Washington-Oak Harbor Job Number: 2400036E Join us as our next Guest Service Representative at Navy Lodge, with the Navy Exchange Service Command in Oak Harbor, WA ELIGIBLE FOR A $500.00 HIRING INCENTIVE (must meet eligibility req't) Why the Navy Lodge and Navy Exchange Service Command (NEXCOM) ? While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Lodge located on Naval Air Station Whidbey Island, no two days will look the same. o You can expect an unforgettable, dynamic, and competitive work environment. o We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day. This is where YOU fit in: Navy Lodge Whidbey is in need of a Guest Service Representative to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. You will perform a variety of tasks which involve making the Navy Lodge a home away from home for our valued guests. Your work will make an impact and support how our organization serves the best customer - our Military patrons and their families. So, what does a typical day look like? What does it take to succeed? o Serves as first point of contact with guests; Assists guests with all requests, in person or via telephone. o Making, confirming and/or cancelling room reservations, collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card processing etc. o Operates a multi-line telephone system, records and delivers messages, as required, and answering inquiries pertaining to services, base facilities, area attractions and travel directions. The Qualifiers: o 1 year of experience in progressively responsible work related to position to be filled. o 1 year general office clerical experience o Must possess the knowledge and skills necessary to perform job duties. o Must pass a pre-employment criminal background check. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family - and that's why we offer a competitive federal salary & comprehensive benefit plan. o Benefits begin on DAY ONE Medical/Vision & Dental 401(k) & Pension Plan Life & Disability Insurance Sick and annual leave accruals Tuition reimbursement program Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)! Employee Assistance Plan (EAP)* *Includes LifeMart Discount Savings Program Qualifications: GENERAL EXPERIENCE: One (1) year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE: One (1) year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college, university, or junior college, above the high school level, may be substituted on the basis of one-half academic year of study for 6 months of experience.



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MAINTENANCE WORKER (RFT/FACILITIES MAINTENANCE) - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
PEARL HARBOR, HI
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Title: MAINTENANCE WORKER (RFT/FACILITIES MAINTENANCE) Location: United States-Hawaii-Pearl Harbor Job Number: 240003AU MUST HAVE VALID DRIVER'S LICENSE MUST PASS COMPANY TRAING TO OBTAIN A MATERIAL HANDLING EQUIPMENT LICENSE WITH IN 180 DAYS OF HIRE Job Summary: Performs a variety of tasks which involve the upkeep maintenance and repair of Navy Exchange and or Navy Lodge facilities. May be assisted by lower grade maintenance associates. Duties and Responsibilities: Performs all or a combination of the following preventive maintenance work on equipment as scheduled by supervisor - Performs various carpentry tasks involved in the alteration repair or maintenance of buildings or equipment. Repairs doors windows office furniture replaces screens and wire windows guards builds repairs cabinets and walls using sheet rock partitions and extensions replaces worn out ceiling tiles. Measures and cuts material to the required lengths and dimensions. Uses a variety of hand and power shop tools in the accomplishment of assignments. - Paints the interior and exterior of the Exchange and or Navy Lodge areas including walls baseboards shelves counters cases etc. Prepares surfaces for painting by sanding wire brushing etc. Uses pre-mixed paints and accomplishes assignments by using roller brushes and spray. Cleans and maintains brushes and painting equipment. - Makes electrical repairs on defective wiring control equipment and fixtures may install circuit breakers and new wiring. Removes replaces splices solders and or insulates items being repaired using a variety of hand tools. - May make plumbing repairs that can be accomplished by removing cleaning replacing packing and sealing defective parts of utility supply and disposal systems such as dirty traps sections of broken tile pipe and lead drains. Threads pipe and tile caulks and seals elbows union joints and faucets. Uses material specified in work orders or obtains replacement parts by comparsion with samples. Uses such tools and equipment as tapes rules hacksaws hand and power pipe threaders and cutters packing and caulking irons and pipe wrenches. - May patch pot holes around the Navy Exchange Navy Lodge parking areas. Uses asphalt jack hammer and or other heavy equipment. - May operate a motor vehicle in the performance of duties. Maintains Daily Trip Report of all trips made by date assignment time amount of gas and vehicle used. Checks vehicle for proper maintenance. Secures vehicle designated area at end of day. - Performs preventative maintenance and takes periodic inventory of maintenance stock and equipment. - Maintains compliance with local safety regulations. Informs supervisor of hazardous condtions and unserviceable items. - Works under the general supervision of a designated supervisor who makes assignments orally or in the form of work orders. Incumbent works independently using own judgement and skills in performing assignments in selecting tools and deciding on methods and techiques to use. Work is checked upon completion for conformance with requirements. - Performs other related duties as assigned PHYSICAL EFFORT Is required to stand stoop bend kneel climb and work in tiring and uncomfortable positions. Frequently lifts and carries material weighing up to 50 pounds. WORKING CONDITIONS Works inside and outside is exposed to dust dirt and soiling of hands and clothing. Is also exposed to cuts and bruises. JOB REQUIREMENTS 1. Must possess a valid state driver s license or a valid commercial driver s license CDL . Note Associate must possess a CDL with a class B endorsement if operating a vehicle with a gross vehicle weight of at least 26 000 lbs. even on an occasional basis. Incumbent must meet DOT physical and medical requirements and pass a preemmployment drug screening. 2. Must possess the knowledge and skills necessary to operate a motor vehicle safely. TRAINING REQUIREMENT Associate must receive HazMat training within 90 days of hire per Department of Transportation regulations. Qualifications: GENERAL EXPERIENCE One year of experience that provided the applicant with knowledge of general maintenance practices involving the upkeep of buildings grounds fixtures equipment etc. SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year of high school education may be substituted for 3 months of general experience up to a High School Diploma or GED for one year of general experience. SPECIALIZED EXPERIENCE Three years of maintenance work in involving painting plumbing carpentry and electrical repairs. Possession of a valid state commercial driver s license CDL and the ability to meet Department of Transportation physical and medical requirements and pass a pre- employment drug screening possession of a CDL with a class B endorsement if assigned to operate a vehicle with a gross weight of at least 26 000 lbs. even on an occasional basis. PHYSICAL REQUIREMENTS Driving trucks and similar equipment. Standing stooping bending kneeling climbing and work in tiring and uncomfortable positions. Frequently lifts and carries material weighing up to 50 pounds.



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(LITTLE CREEK NAVY LODGE) MAINTENANCE WORKER - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
VIRGINIA BEACH, VA
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Title: (LITTLE CREEK NAVY LODGE) MAINTENANCE WORKER Location: United States-Virginia-Virginia Beach Job Number: 2400038U Job Summary: Performs tasks involved in the upkeep of buildings, grounds, fixtures, equipment, NEXCOM Hospitality Group (NHG) guest rooms etc. Typical assignments include simple painting, plumbing, carpentry and electrical repairs. Duties and Responsibilities: Performs work in at least two of the following trades in the maintenance and repair of buildings and related fixtures. Maintains work order log and follow up as required. Reports status to supervisor. Logs trouble calls with contractor as appropriate. May be required to greet guests at time of arrival and offer assistance with luggage, directions, base services, and local area information. Plumbing: Repairs sinks, faucets, commodes, tanks urinals, P-traps, shut-off valves on washing machines and water supply that can be accomplished by removing / cleaning, resealing, replacing defective parts or units, installing water heaters, garbage disposals, faucets and sinks. Washer Dryer repair: Performs routine maintenance on washers and dryers to include: cleaning lint ducts and vents, replacing hoses and fittings as required and referring more complex problems to supervisor for action. Heating Ventilation and Air Conditioning (HVAC): Identifies the cause of faulty equipment and assists in making repairs on a variety of HVAC units as appropriate. Electrical: Recognizes and reports electrical problems making repairs as appropriate. Replaces fluorescent and incandescent ballasts bulbs and tubes. Carpentry: Performs basic carpentry repairs such as repairing or replacing screens, window and door frames, molding and trim repair and replacement of drywall or similar products. Painting: Prepares areas and applies standard coating methods such as brushing, rolling and spraying and ensures surfaces are fully coated protected and free from drips and runs. Performs recurring assignments e.g. follow up on maintenance requests, reported by guests, housekeeping or front desk. Performs preventive maintenance on equipment such as fans, air conditioners, water coolers, grills, broilers, heat lamps and other appliances. Cleans / changes filters, cleans condenser, lubricates various machinery parts and makes minor adjustments to belt tensions. Cleans out dust from coolers, ventilation, ducts and cooling vents. Maintains the basic tools and equipment pertinent to the various occupations. Knowledge of the basic materials utilized in the performance of the various repair and maintenance activities. Complete all required safety security training. Maintains compliance with local safety regulations. Informs supervisor of hazardous conditions and unserviceable items. Required to do considerable standing, bending, walking, pushing, pulling and climbing. Must have ability to perform moderately strenuous physical labor as unassisted lifting moving and carrying of supplies and equipment weighing up to 45 pounds -100 pounds assisted is required. Must be able to climb descend stairs and ladders stoop bend kneel and work in uncomfortable positions. The work involves normal risks or discomforts associated with operations facility management and or mechanical systems. Work is performed both indoors and outdoors with potential exposure to extreme weather or temperature conditions. Occasional exposure to dusty or dirty conditions exists when visiting rooms or facilities undergoing repair maintenance or renovation. Personal Protective Equipment PPE is provided. May be required possess a valid state driver license as travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment. This position is subject to the possibility of workdays on weekends and holidays as well as rotating shifts often consisting of other than normal duty hours. May be recalled to duty and or required to work overtime including on an emergency basis. Performs other related duties as assigned. This position is represented by the American Federation of Government Employees, Local 22. Qualifications: GENERAL EXPERIENCE: One year of experience that provided the applicant with knowledge of general maintenance practices involving the upkeep of buildings grounds fixtures equipment etc. SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year of high school education may be substituted for 3 months of general experience up to a High School Diploma or GED for one year of general experience. SPECIALIZED EXPERIENCE: One year of general maintenance work in involving simple maintenance work such as painting plumbing carpentry and electrical repairs. PHYSICAL REQUIREMENTS: Standing, stooping, bending, kneeling, climbing and work in tiring and uncomfortable positions. Frequently lifts and carries material weighing up to 50 pounds.



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CASHIER (MAIN CASH WRAP/RPT) - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
PEARL HARBOR, HI
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Title: CASHIER (MAIN CASH WRAP/RPT) Location: United States-Hawaii-Pearl Harbor Job Number: 2400038A Job Summary: Performs a variety of duties involving the receipt disbursement verification deposit and processing of cash items. Duties and Responsibilities: Performs all or a combination of the following - Receives counts and verifies monies received. Collects and issues money bags cash funds and sub-custody receipts. Maintains log record of movement of money bags and cash funds issued. - Prepares the bank deposits of cash receipts for pickup and delivery to designated locations. Makes change funds for cash registers. - Maintains current list of bad checks following established procedures. - Counts and fills change machine cartridges and distributes to vending attendants for insertion in Dollar Bill Changer. Receives money and processes bills through bill counting machine changes bills for coins as required following established procedures. Maintains appropriate logs. - Operates package machines in connection with the counting and wrapping of coins and currency for change machines. - May be required to lift up to 25 lbs in connection with processing coins. - Performs other related duties as assigned. Qualifications: CASHIER No experience required. High school graduate or equivalent preferred.



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(NEX LITTLE CREEK) - RETAIL OPERATIONS/SCHEDULING COORDINATOR - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
VIRGINIA BEACH, VA
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Title: (NEX LITTLE CREEK) - RETAIL OPERATIONS/SCHEDULING COORDINATOR Location: United States-Virginia-Virginia Beach Job Number: 240003AA Job Summary: Responsible for performing a variety of substantive retail functions involving: workforce management programs, information system, research, troubleshooting, gathering and preparing financial data trend analysis, account reconciliation etc. using various software programs. Duties and Responsibilities: Under prescribed guidelines and through coordination with Workforce Scheduler and Management, organizes and prepares work schedules for employees through the use of an automated workforce management system. Ensures the appropriate amount of staff is available for each work shift and brings discrepancies to the attention of appropriate personnel. Processes and inputs associate availability and leave through the automated system. Prints schedules as directed. May run a variety of reports for management review. Compiles Monthly Comparative Retail Reports by comparing current data with previous year's data, computes percentage of increases or decreases by department for use by management. Prepares weekly mark-down summary reports indicating actual percent of mark-down to planned mark downs. Compiles daily cash over/short report by register location based on computer run and Daily Cash Reports received, notifies managers so that corrective action might be taken on a timely basis. Responsible for the preparation of a variety of special and periodic reports relating to the retail operations. Forecasts department payroll on a bi-weekly basis for all locations and the department. Maintains associates payroll records on a current basis which includes: data relating to pay changes, vacations, planned overtime, pending terminations etc. Maintains price list of items on a current basis, checks extensions on purchases for designated locations and posts data to appropriate logs and ledgers, verifies balances with program produced data issued periodically. Maintains a number of files relating to the office functions. As instructed compiles periodic and special reports based on records maintained and/or data collected, also prepares merchandise transfers based on specific information supplied. Maintains in current status, and stock control records for the retail department. Posts withdrawals for warehouse by merchandise transfers, posts Report of Goods Received (RGRs) as well as goods returned to warehouse from locations. Posts retail price changes and notifies locations of such changes. Insures maintenance of adequate stock levels by entering the appropriate data into the computer in accordance with established procedures which results in the computation of pertinent stock sales ratios. As required maintains number control of Inventory Sheets utilized by the various Exchanges and locations in the conduct of their inventories, assures appropriate numbers are distributed and returned to the accounting department where sheets are missing, contacts the appropriate department. Produces a variety of correspondence and reports pertaining to the retail operations. May direct the activities of several subordinate administrative retail and/or services personnel by making assignments, training new associates, answering questions, providing input for performance reviews. Works under the general supervision of a designated supervisor. Carries out regularly assigned duties independently in accordance with established routine procedures. Unusual or difficult problems are referred to supervisor for guidance and assistance. Work is reviewed by spot check for overall adequacy and accuracy. Performs other related duties as assigned This position is represented by the American Federation of Government Employees Local 22 Qualifications: GENERAL EXPERIENCE 1 year of experience gained in administrative retail sales, technical or other responsible work which enabled the applicant to gain an understanding of merchandising techniques, methods, and skill in the area of product presentation and store operations. SPECIALIZED EXPERIENCE 1 year progressively responsible experience performing clerical or administrative support duties, or experience in a related area which demonstrates the ability to perform the work of the position. SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 - 2 years of related academic study above the high school level may be substituted for each 9 months of experience up to a maximum of a 4 year bachelors degree for 1 year of general and 1 year specialized. Preferred knowledge of retail store operations.



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SUPERVISORY SALES ASSOCIATE (RFT/MENS & SHOES) - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
PEARL HARBOR, HI
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Title: SUPERVISORY SALES ASSOCIATE (RFT/MENS & SHOES) Location: United States-Hawaii-Pearl Harbor Job Number: 2400038Q Job Summary: As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service - Proactively engage and make a connection with customers. - Asking questions and listening to customer s needs. - Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card. - Provide premier customer service - Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. Organization - Maintaining store appearance. Sales - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer s individual needs. - Upselling products - Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. - Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. - Completing various forms of paperwork reports and reconciliation Inventory - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories - Responsible for the security of cash fixed assets and merchandise inventory. - Providing direction on assignments including prioritizing projects tasks managing merchandise and inventory. Dependability - Adherence to assigned work schedule. Accurate and complete follow through on work assignments. Supervisory Requirements - Provides effective leadership demonstrates ability to direct train and motivate associates sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction work assignments training to sales associates provide input to Department Manager on associate performance. May open close locations. - Other Duties as assigned QUALIFICATIONS Product Knowledge Moderate level of knowledge of products merchandise Provide training documentation to sales associates on product features Experience 1-2 years of Retail or relevant work experience required 1 year of lead or supervisory experience preferred. Communication Skills Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition subtraction multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. Reasoning Ability Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win win situation. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays. Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.



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CUSTOMER EXPERIENCE REPRESENTATIVE (White Glove Team) - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
VIRGINIA BEACH, VA
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Title: CUSTOMER EXPERIENCE REPRESENTATIVE (White Glove Team) Location: United States-Virginia-Virginia Beach Job Number: 240003AV Job Summary: Serves as Social Media representative providing a premier customer service experience through communication via Social Media interaction with internal and external customers including service members and their family members regarding their shopping experience resolving customer complaints compliments etc. while shopping at NEX stores. Duties and Responsibilities: Utilizes comprehensive knowledge and understanding of web-based applications and multiple social media platforms including but not limited to Facebook Twitter Instagram etc. to respond to online engagement of all Social Medial platform inquiries and complaints within a timely manner not to exceed the designated timeframe. - Responds to customer inquiries quickly accurately and professionally offering solutions and feedback sparking discussion and engagement on NEX official social media channels. - Follows up with customers on Home Delivery Service and Special Orders to ensure questions are correctly answered and issues resolved in a timely manner and to customers satisfaction. - Provides reporting on trends customer issues specific store issues promotional issues and best practices in real time to ensure reaction in a timely manner. - Uses available resources and scripts to obtain customer feedback seeks out additional resources for additional answers as necessary. - Communicates effectively written and verbal with key business partners so that they are aware of turnaround time in responding to customer related issues and follows up as needed to ensure Premier Customer Service. - Identifies and refers sensitive issues with broader impact to the organization to the Public Affairs Office PAO for handling. Keeps customers informed on matters issues escalated to senior management and when to expect a response. - Demonstrates advanced customer service skills including the ability to handle complex or difficult situations in a professional and tactful manner at all times. - Leverages knowledge and experience with resolving customer complaints and issues to provide input in senior specialist in order to influence improvement in functional areas such as videos events front-end audio visual etc. by working collaboratively and creatively within respective department to achieve the desired goal. - Works with Specialist to develop and launch social media strategies and content relative to improving customer experience as gleaned from customer complaints and issues. - Collaborate with Marketing Insights department to evaluate customer research market conditions and competitor data and implement marketing plan changes as needed as it relates to customer feedback complaints and or issues. - Possesses enhanced knowledge regarding concepts practices and procedures within relative business industry sectors and demonstrates ability to respond using proper grammar and formatting provides first-contact resolution to all issues with both templates and non-template related issues. Provides recommendations for new templates and emerging trends and issues to ensure managements awareness and how to respond. - Demonstrates good judgment in addressing and resolving issues and making decisions that are both fiscally responsible and consistent with NEXCOMs commitment to providing Premier Customer Service. - Researches develops and executes strategic social media plans for assigned Focus Markets and carries out the companys Social Media strategy as it pertains complies with NEXCOM s initiatives regarding social media initiatives accounts. Performs other related duties as assigned. Reports to the Manager Value Added Programs Qualifications: Total of 3 years of experience consisting of the following GENERAL EXPERIENCE 2 years of experience which was gained in retail ecommerce or other related responsible work that enabled the applicant to gain knowledge in providing a premier customer experience skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor s degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE Minimum of 1 year of experience which demonstrated proficiency in the use of social media mediums such as Facebook Twitter Instagram strong written communication skills and strong analytical skills.



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SEASONAL CUSTOMER SERVICE REPRESENTATIVE (E-COMMERCE) - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
VIRGINIA BEACH, VA
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Title: SEASONAL CUSTOMER SERVICE REPRESENTATIVE (E-COMMERCE) Location: United States-Virginia-Virginia Beach Job Number: 240003BF Job Summary: Responsible for providing knowledgeable courteous and professional service and assistance to our NEX customers and stores via the telephone and email. Reports to Customer Contact Center Supervisors. Duties and Responsibilities: Responds to inquiries and assists customers and or stores via phone and e-mail. Including however not limited to On-line Orders and Phone Orders. Maintains appropriate documentation for Customer Orders while adhering to PII and PCI requirements. Provides Friendly Professional and Personalized customer service at all times. - Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost effective manner while maximizing customer satisfaction. Escalates unresolved customer issues to supervisor as necessary. - Comprehends captures and interprets basic customer information updating the Customer data base with required changes in a precise accurate manner. Prepares and sends email correspondence in accordance with the Standard Operating Procedures SOP as defined by the management team. - Tracks orders and provides delivery status using multiple manifest systems and other tracking methods including external sites such as DHL and FedEx. - Analyzes problems and offers solutions. Communicates in a professional manner with clarity using good verbal and written communication skills at all times. Handles customer inquiries and complaints with tact and professionalism. - Provides customer assistance regarding product information as well as warranty related problems. Maintaining an understanding of Uniform regulations Keep it New KIN plans and NEXCOM s policies and procedures as it applies to returns. - Serves as liaison between the merchants store personnel distribution and accounting personnel vendors and other business partners as necessary. - Stays abreast of product promotional and systems developments. Maintaining an understanding of current NEX policies and procedures. - Adapts easily to change working in a 24 7 environment requiring flexibility to meet unexpected demands. Works as part of a highly motivated customer service team welcoming feedback while contributing to building team spirit. Assist other Team members as needed. - Works evenings weekends holidays and overtime as needed. - Works under the general supervision of designated supervisors. Work is performed independently within the framework of established policies and procedures and is reviewed in terms of efficiency accuracy conformance and compliance with PII PCI ASER and other written policies procedures and instructions. - Adheres to prescribed telephone and e-mail etiquette scripts utilizing the Standard Operating Procedures as defined by management. - Processes orders for authorized patrons as defined in the Armed Services Exchange Regulations ASER . - Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE 1 year responsible experience in customer contact center or work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail call center or other related sales performing the kind of duties which constitute the principal work of the position to be filled.



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(NEX LITTLE CREEK) - JANITOR - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
VIRGINIA BEACH, VA
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Title: (NEX LITTLE CREEK) - JANITOR Location: United States-Virginia-Virginia Beach Job Number: 240003AH Job Summary: Performs a full range of cleaning tasks involved in the maintenance of a designated area utilizing heavy industrial type equipment. Duties and Responsibilities: Receives specific oral or written instructions and assignments from supervisor or crew leader. Work is reviewed frequently for cleanliness and performance. Maintains a specific area orderly and clean. Sets up own schedule and sequence which states the required frequency of each task. Scrubs, strips, waxes, and polishes floors using heavy industrial type vacuum cleaner. Adjusts, cleans and oils these machines and changes brushes, rollers, buffers and other attachments. Sweeps floors and hallways, empties garbage, dusts office furniture and empties ash trays, shampoos rugs, cleans air vents, disinfects and deodorizes toilet bowls/lavatories etc. Washes and replaces venetian blinds and washes ceiling fixtures, changes light bulbs and room partitions using ladders and scaffolds. Cleans and maintains machines, equipment, and makes adjustments accordingly. Reports all equipment malfunctions to supervisor and performs minor repairs to equipment. Removes stains from a variety of surfaces such as; rugs, drapes, walls, floors and fixtures, by use of chemicals and cleaning solutions. Moves heavy furniture, supplies, and equipment. Cleans windows and doors inside and out at ground levels. May operate a motor vehicle in the performance of the above duties on a limited basis. Performs other related duties as assigned. PHYSICAL DEMANDS Moderately heavy physical effort is used occasionally in moving, setting up, and working from ladders and scaffolds. Frequently lifts and moves objects weighing about 40 pounds and occasionally objects weighing over 50 pounds. WORKING CONDITIONS Indoors in areas which normally have adequate heat, light, and ventilation. Occasionally exposed to skin irritations from strong cleaning solutions. Possibility exists of serious disabling injury as a result of electrical shocks from power cleaning equipment or from falling scaffolds or ladders Qualifications: Six months experience performing cleaning tasks using industrial type cleaning equipment. This position is represented by the American Federation of Government Employees Local 22



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SALES ASSOCIATE/FULL TIME - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
GREAT LAKES, IL
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Title: SALES ASSOCIATE/FULL TIME Location: United States-Illinois-Great Lakes Job Number: 2400039M Job Summary: As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: CUSTOMER SERVICE Proactively engage and make a connection with customers. Asking questions and listening to customers needs. Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card Provide premier customer service. Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. ORGANIZATION Maintaining store appearance. SALES Crossselling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customers individual needs. Upselling products. Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledgespecs. Using a PointofSales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. Completing various forms of paperwork reports and reconciliation INVENTORY Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories DEPENDABILITY Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned QUALIFICATIONS PRODUCT KNOWLEDGE Basic knowledge of productsmerchandise EXPERIENCE Retail experience preferred but not required COMMUNICATION SKILLS Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS Basic math functions such as addition subtraction multiplication and division. REASONING ABILITY Ability to multitask while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDSWORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays Qualifications: No experience required. High school graduate or equivalent preferred.



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EMBROIDERER - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
GREAT LAKES, IL
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Title: EMBROIDERER Location: United States-Illinois-Great Lakes Job Number: 2400037T Job Summary: Operates automatic embroidery machines with multiple sewing heads or needles controlled by a PC and computer software program to produce decorative patches, monogrammed articles and NCTRF certified regulation name tapes. Duties and Responsibilities: Responsible for the efficient operation and functioning of the Embroidery Shop. Receives and reviews written orders from Customers and store employees. Reads work order to determine type and location of embroidery. Produces cost estimates for customers using PC and automated computer software program. Maintains accurate records logs of all incoming orders and embroidery services provided. Will actively become familiar with machine and system functional capabilities. Electronically produces embroidery designs for customers. Utilizing a PC and specialized computer software program will create, develop images and designs. Loads data from software onto a floppy disk then inserts disk into embroidery machine as per machine and software system requirements. Utilizes digitizing software. May be required to scan and digitize images provided by customers to support customized embroidery orders. Operates automatic embroidery machines with multiple sewing heads or needles controlled by a PC and computer software program. Places fabric garment on manufacturers hoops. Loads hoop into machine matching loop and machine notches for correct alignment. Operates dials and buttons on automated embroidery machine to select thread color speed depth rotation and movement of needle. Draws thread through machine guides and bobbin. Adjusts settings and begins automated embroidery process. Guides fabric under needle by hand or turns under mechanical feed bed to guide material following computer designed pattern. Monitors machine during use in order to recognize identify system lights that indicate machine malfunction trouble. Reviews machine message panel for area of problem and performs corrective action. Observes and monitors sewing operation to detect defects in stitching that indicate machine malfunction and corrects as needed. Repairs defective embroidery or fills blanks left by machine. Uses small hand tools to replace broken dull needles as required. Turns set-screws to regulate machine settings. Loads empty bobbins on to machine and guides thread for mechanical winding. Inspects each complete embroidery order. May be required to redo customers orders. Requisitions and maintains adequate supply of stock at all times. Ensures adherence to correct procedures for the receipt and storage of supplies. May be required to assist in routine End of Month Quarterly Services inventory. Oils cleans and conducts routine maintenance on equipment according to manufacturers prescribed instructions. Ensures proper care and storage of materials. Maintains working area in a clean and orderly condition. May be required to operate a cash register. Operation will be in accordance with established cash control procedures and is responsible for own cash fund. May be required to prepare daily salespersons cash report. Ensures that NES customer service standards are maintained. Exercises tact good manners and courtesy when serving and assisting customers. This is expressed by tactfully responding to patron inquiries and assisting patrons in a prompt and friendly manner. Will be required to become familiar with US Navy Uniform Regulations. Relays customer input to Uniform Operations and or Services manager regarding suggestions and comments. Review is made in terms of timeliness efficiency of operations and patrons satisfaction. Performs other related duties as assigned. Additional Duties may apply at specific locations Assists in sewing items for authorized patrons. Sews buttons on marked locations, turns material under and sews straight on small items such as pockets, upper edge of cuff for garments, hems, takes in seam allowance, binds straight edge of material, mends tears or rips by straight stitching, darns shortens or lengthens trousers or other garments etc. Assists in fitting customers which entails pinning, measuring, writing, tailoring, tickets etc. Operates a sewing machine and maintains working areas in a clean and orderly manner. Inspects each complete embroidery order may be required to redo customers orders. Inspects tailoring orders to make sure they are completed correctly for the customer. Assists with monthly inventory requisitions and maintains adequate supply of stock at all times. Works under the general supervision of a designated manager. Assignments are performed based on written and oral instructions. Incumbent carries out assignments independently and in accordance with own ability and skill in performing duties following established procedures. Refers problems with equipment to the manager for assistance. Review is made in terms of timeliness efficiency of operations and patrons satisfaction MUST BE A U.S. CITIZEN OR HAVE LIVED IN THE U.S. FOR THREE YEARS Qualifications: GENERAL EXPERIENCE One year of experience gained in services or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in Retail Customer Service, Computer Operation, Quality Assurance, Quality Control, Equipment Operations Technician or other work performing the kind of duties which constitute the principal work of the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. NOTE PHYSICAL REQUIREMENTS Stands for long periods of time with continual movement of hands. Could be exposed to loud noise.



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GUEST SERVICE REPRESENTATIVE I - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
GREAT LAKES, IL
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Title: GUEST SERVICE REPRESENTATIVE I Location: United States-Illinois-Great Lakes Job Number: 240003BE Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Duties and Responsibilities: Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning lodging facilities amenities and provides information about local attractions - Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc. - Greets and welcomes guests upon sight always maintaining outstanding guest relations. - Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention. - Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area. - Assists Front Office Manager Supervisor or Assistant General Manager AGM in handling group reservations utilizes commitment agreement for all group per brand standards. - Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. - Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. - Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary. - Operates a multi-line telephone system records and delivers messages as required and answering inquiries pertaining to services base facilities area attractions and travel directions. - Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. - Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. - Assists the Front Office Manager Supervisor or AGM to train and instruct personnel assigned to the Front Desk. - Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. - Assists the Front Office Manager Supervisor or AGM in ensuring that the Lost and Found is utilized in Property Management System and disposal processes are adhered to according to brand standards. - Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. - Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. - Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties. - Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes if applicable. - May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges and makes appropriate changes if errors occur. - Completes all computer generated reports as assigned and notates any account discrepancies for action by management. - Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. - May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. - May be required to assist in laundry facility and issue deliver supplies to guests. - May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties. - Will be required to work all shifts including weekends and holidays as scheduled. - May be called upon to maintain operations during inclement weather and other emergencies for short period of time during the absence of supervisor GM or AGM. - May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.



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Food Service Worker FT w/Benefits - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
SILVERDALE, WA
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Title: Food Service Worker FT w/Benefits Location: United States-Washington-Silverdale Job Number: 240003AS Join us as our next Food Service Worker here at Naval Base Kitsap-Bangor, WA at the Navy Exchange Service Command. MUST BE A U.S CITIZEN Why the Navy Exchange Service Command? While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. You can expect an unforgettable, dynamic, and competitive work environment. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family - and that's why the benefits we offer, you won't find anywhere else: We offer a competitive federal salary beginning at the Non-Appropriated Fund NA-02 level Did we mention, your Benefits begin on DAY ONE? . Federal Healthcare benefits . Dental, Vision, 401(k) & Pension Plan . Accrual of paid time off at DAY ONE. . Tuition reimbursement program . Continuity Programs for Military Spouses . Public Student Loan Forgiveness eligible* after qualifying years of service . Tax Free shopping, worldwide, at any Navy Exchange location Because here at the Navy Exchange Service Command, there's no such thing as tomorrow - there's only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life. Mission: YOU . https://www.youtube.com/watch?v=9h1WLIY3hT8 - Heroes Welcome Qualifications: Six months experience performing various tasks involving the preparation and serving of food. Physical requirements Frequently lifts or moves objects up to 45 pounds. Is required to stand constantly and walk in accomplishment of duties.



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(NEX NORFOLK) SUPERVISORY SALES ASSOCIATE - MISSY - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
NORFOLK, VA
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Title: (NEX NORFOLK) SUPERVISORY SALES ASSOCIATE - MISSY Location: United States-Virginia-Norfolk Job Number: 240003AR Job Summary: As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service Proactively engage and make a connection with customers. Asking questions and listening to customer's needs. Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card. Provide premier customer service Cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes. Organization Maintaining store appearance. Sales Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customer's individual needs. Upselling products Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge/specs. Using a Point-of-Sales system, processing cash, exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer. Completing various forms of paperwork/reports and reconciliation Inventory Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories Responsible for the security of cash, fixed assets and merchandise inventory. Providing direction on assignments including prioritizing projects, tasks, managing merchandise, and inventory. Dependability Adherence to assigned work schedule. Accurate and complete follow through on work assignments. Supervisory Requirements Provides effective leadership; demonstrates ability to direct, train, and motivate associates; sets a positive example. Responsible for providing coaching and feedback, timely and professionally. Provide direction, work assignments, training to sales associates; provide input to Department Manager on associate performance. May open/close locations. Other Duties as assigned QUALIFICATIONS Product Knowledge Moderate level of knowledge of products/merchandise. Provide training documentation to sales associates on product features. Experience 1-2 years of Retail or relevant work experience required. 1 year of lead or supervisory experience preferred. Communication Skills Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition, subtraction, multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. Reasoning Ability Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win-win situation. PHYSICAL DEMANDS/WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors, but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings, evenings, weekends and holidays. Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical, office or retail sales, store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.



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(NEX NORFOLK) SUPERVISORY SALES CLERK - LAWN & GARDEN - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
NORFOLK, VA
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Title: (NEX NORFOLK) SUPERVISORY SALES CLERK - LAWN & GARDEN Location: United States-Virginia-Norfolk Job Number: 240003BB Job Summary: Supervises associates selling merchandise and providing technical and or specialized knowledge of plant care, seasonal growing schedules, garden supplies and outdoor living merchandise. Provides service which anticipates and exceeds expectations. Duties and Responsibilities: Supervises Garden Shop Center associates engaged in providing sales assistance to customers. Provides work direction and guidance, establishes schedules and determines priorities, approves/disapproves leave and overtime, recommends personnel actions such as promotions, performance awards, takes disciplinary actions and prepares performance appraisals. Carries out EEO policies and communicates support of these policies to subordinates. Provides advice and assistance to customers and subordinates in the care of houseplants, perennials, annuals, foliage and tropical plants. Is familiar with the season schedules and gardening procedures for their local area and has knowledge of the moisture, temperature, humidity and ventilation requirements needed to encourage healthy plants and growth. Ensures the proper care and watering, fertilizing, etc. of merchandise. Possesses general and or specialized knowledge of pesticides and herbicides for the control of common houseplant diseases, plant, insects and weeds. Ensures timely stock replenishment of merchandise. Determines available shelf space and amount of merchandise to be displayed. Assures prices are marked on individual items and that displays are safely and neatly arranged. Supervises and participates in periodic inventories, ensuring inventory maintenance in accordance with prescribed levels. Ensures the proper maintenance of stock control records. As required, develops reports and requisitions, authorized merchandise based on records of maintained inventories and other factors affecting the maintenance of stock levels. Responsible for the security of cash, fixed assets, and merchandise inventory including the collection, counting, verification and deposit of cash receipts. Completes required forms and logs. Assures garden shop is kept clean and orderly. Adheres to applicable fire safety and HAZMAT regulations which may include required safety attire. Carries out policy of courtesy and service. Exercises tact, good manners and courtesy when serving and assisting customers and fellow associates. Responds to inquiries and provides assistance in a prompt and friendly manner. Work is performed outside or in a greenhouse and is exposed to all types of weather. Must be able to lift heavy objects up to 50 lbs. such as bags of fertilizer, soil, etc. Works under the general supervision of a designated supervisor who provides instructions concerning procedures, priorities, and assistance in carrying out assignments. Work is reviewed in terms of efficiency of operations and adherence to instructions. In absence of the Department Manager, assumes responsibility for maintaining continuity of Garden Shop Center operations. Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical, office or retail sales, store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college, university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.



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SUPERVISORY SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
KEY WEST, FL
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Title: SUPERVISORY SALES ASSOCIATE Location: United States-Florida-Key West Job Number: 24000380 Job Summary: As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service - Proactively engage and make a connection with customers. - Asking questions and listening to customer s needs. - Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card. - Provide premier customer service - Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. Organization - Maintaining store appearance. Sales - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer s individual needs. - Upselling products - Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. - Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. - Completing various forms of paperwork reports and reconciliation Inventory - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories - Responsible for the security of cash fixed assets and merchandise inventory. - Providing direction on assignments including prioritizing projects tasks managing merchandise and inventory. Dependability - Adherence to assigned work schedule. - Accurate and complete follow through on work assignments. Supervisory Requirements - Provides effective leadership demonstrates ability to direct train and motivate associates sets a positive example. - Responsible for providing coaching and feedback timely and professionally. - Provide direction work assignments training to sales associates provide input to Department Manager on associate performance. - May open close locations. - Other Duties as assigned QUALIFICATIONS: Product Knowledge Moderate level of knowledge of products merchandise Provide training documentation to sales associates on product features Experience 1-2 years of Retail or relevant work experience required 1 year of lead or supervisory experience preferred. Communication Skills Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition subtraction multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. Reasoning Ability Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win win situation. PHYSICAL DEMANDS WORK ENVIRONMENT: This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS: Available to work a variety of hours which may include early mornings evenings weekends and holidays. Qualifications: GENERAL EXPERIENCE: 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.



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MAINTENANCE OPERATIONS SUPERVISOR (REG DC FACILITY, HAWAII, RFT) - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
HONOLULU, HI
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Title: MAINTENANCE OPERATIONS SUPERVISOR (REG DC FACILITY, HAWAII, RFT) Location: United States-Hawaii-Honolulu Job Number: 2400039R Job Summary: Supervises a Distribution Center maintenance repair and replacement program of mechanized machinery and equipment in support of all operations of a CONUS worldwide support NEXCOM Regional Distribution Center DC . Duties and Responsibilities: Executes and maintains the Distribution Center Maintenance Management Program. Prepares and disseminates DC guidance and procedures including maintenance standards and available options to attain those standards. Assists in executing the program obtaining support where necessary. - Provides input for the type of facilities improvements required for effective operations of distribution center including structural upgrades and renovation projects as will as fixed assets and minor equipment repairs replacements new requirements . - Establishes time lines flow charts and plans of action to aggressively initiate execute and complete distribution center improvement projects in the most expedient and cost effective methods. - Assist with the ongoing working relationship with Public Works base sanitation fire safety and environmental departments. - Assists with the execution of work with vendors contractors and NAVFAC organizations on all aspects of work performed in distribution center to include work schedules and nature of work to be performed. - Acts as the Assistant Contracting Representative ACOR or Contract representative COR over applicable DC contracts as assigned. - Manages a comprehensive maintenance program. Accepts work orders prioritizes work level resources to accomplish work in the most efficient manner. Manages Preventative Maintenance Program of all distribution center assets i.e. conveyor systems material handling equipment truck fleet trailers etc. - Supervises associates involved in performing the full range of maintenance overhaul and repair work of major components and assemblies such as engines transmissions and differentials of forklifts electric and propane powered trucks and materials handling equipment. Determines exact nature and extent of repairs required and performs major and minor overhaul and repair on engines transmissions suspensions steering and braking systems and related electrical fuel hydraulic wheel and engine assemblies. Tears down and rebuilds components and assemblies as necessary by fitting and installing needed parts such as rings pistons bearings and gears. Aligns meshes and connects repaired units to related mechanisms. Such as the engine and related clutch mechanism. Hooks up fuel oil and hydraulic and electrical systems to repaired units and makes adjustments to assure proper operation of units. Uses a wide variety of test equipment such as test panels electric diagnostic equipment as well as visual and listening checks to trace and locate defects. - May on occasion assist and or perform all or a portion thereof the full range of maintenance overhaul and repair work on various warehouse equipment components and assemblies. - Provides guidance on preventative corrective maintenance procedures on equipment of distribution center conveyor systems material handling equipment vehicle maintenance custodial operations and assumes proper accountability of manpower and materials. - Make recommendations to ensure the Distribution Center has the proper equipment to remain fully operational. Assists in determining appropriate disposition of excess equipment to optimize utilization cost effectiveness and salvage value. - Supervises the fixed assets of distribution center with the oversight of Maintenance Operations Manager. Manages coordinates assigned capital procurement installation receipt transfer disposal etc. - Maintains a spare parts inventory of various types of material handling equipment turret trucks forklifts order pickers electric pallet jacks pallet jacks etc. racking pallet flow package shelving pick to belt and pushback and conveyor system. - Provides adequate staffing for all areas of responsibility. Approves leave and vacation schedules enforces work rules establishes internal operating policies and procedures and indicates programs or projects to serve the Distribution Centers needs. Ensures a continuing program of training is accomplished develops safe working conditions and practices and adheres to same. Interviews and selects personnel completes work performance appraisals proposes disciplinary action resolves grievances and complaints and otherwise develops a cohesive work force. - Completes on hand and refresher training of all Distribution Center forklift operators. Conducts testing to determine proficiency prior to issuing a license. - Implement and provide oversight to the Computerized Maintenance Management System CMMS . - Works under the general supervision of the Director Distribution Maintenance and Equipment. Completed work is subject to review by the Director Distribution Maintenance and Equipment who depends on the incumbent s technical determination for completeness accuracy timeliness and adherence to policy procedures and objectives. The DC General Manager District Logistics Manager or Regional Logistics Manager have supervisory responsibility for day-to-day operations. - Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE Three years general experience which provided the applicant with knowledge of general maintenance concepts and operational systems practical experience in maintenance work incorporating operation maintenance and repair of a variety of operating equipment buildings utility systems etc. General experience consisting or routine duties which did not require technical knowledge or judgement is not considered qualifying. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year of directly related academic study above the high school level or 36 weeks of completed study in a business school or technical training institute may be substituted for 9 months of experience up to a maximum of a 4 year bachelor s degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE One year of experience that provided the knowledge and ability to perform regularly scheduled preventive maintenance and repairs to mechanical and electrical components of powered equipment such as forklifts and merchandise distribution conveyor systems equipment repairs and maintenance records keeping management of fixed assets coordination of construction renovation projects or similar work which demonstrated the knowledge and abilities needed for successful performance. Job: Supvervisory/Management



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Warehouse (Chargeback) FT W/Benefits - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
LEMOORE, CA
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Title: Warehouse (Chargeback) FT W/Benefits Location: United States-California-Lemoore Job Number: 2400039Y Job Summary: Performs various tasks in connection with the preparation of chargebacks for defective over shipped or overage merchandise. Duties and Responsibilities: Receives from salesclerk in Exchange locations store over shipped and or damaged merchandise with customer receipts. Moves items by handcart or similar conveyance unpacks checks and verifies items against merchandise transfer for accuracy of identification number of items model numbers prices etc. Where discrepancies are found notifies appropriate department. As necessary makes spot markdowns on defective merchandise returned by customers. Prepares appropriate documents indicating description quantity unit control reason for return etc. Upon receipt of authorization removes price tags place identified stock items in temporary storage location determines action to be taken on returned merchandise prepares merchandise for shipment to distribution center and or manufacturer. Seals weighs and labels merchandise. Attaches documents and forwards to appropriate office and or shipping to vendor manufacturer. As required maintains record of shipping charges incurred in returning merchandise. Logs in and out all merchandise. Obtains signature for merchandise delivered. Contacts vendor to obtain return authorization RA number where applicable and required. Prepares appropriate documents for merchandise to be shipped to vendor manufacturer damaged return for credit misdirected and defective merchandise following existing rules and regulations. Ensures merchandise to be shipped is properly packed and weighed checks address labels against merchandise for accuracy of destination and return authorization RA number. Determines weight and cube of merchandise to be shipped. Prepares bill of lading determining the proper classification of merchandise. Contacts carrier and schedules pickup of merchandise giving pertinent information such as type of merchandise weight and description of packing etc. Stages merchandise with carrier and verifies same against appropriate documents obtaining signatures. Signs for all merchandise shipped. Receives merchandise with accompanying documents from vendor. Completes appropriate forms verifying merchandise and price. Stamps and returns to location stores for resale and or pickup by patron etc. Maintains files records and logs on all transactions processed. Files in numerical order department and or date maintains accurate address kardex of vendors manufacturers. As required periodically compiles and prepares report of dollar value of chargebacks processed merchandise shipped to vendors documents handled and total cost of merchandise on hand for supervisor. Assists with inventory control. Performs other related duties as assigned. Works under the general supervision of a designated supervisor who makes assignments and gives detailed oral instructions on each new or changed operation and special instructions on any changes from standard procedures. Work is spot checked for accuracy adequacy and to insure that instructions and established methods are followed. TRAINING REQUIREMENT: Associate must receive Hazardous Material HazMat training within 90 days of hire per Department of Transportation regulations. Qualifications: GENERAL EXPERIENCE: 1 year progressively responsible clerical or office work of any kind in which the applicant has demonstrated the ability to perform satisfactorily at the grade level of the position. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1-2 year academic study above the high school level may be substituted for each 6 months of 1 year of general.



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SALES ASSOCIATE - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
PATUXENT RIVER, MD
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Title: SALES ASSOCIATE Location: United States-Maryland-Patuxent River Job Number: 240003BG Why the Navy Exchange Service Command? While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. You can expect an unforgettable, dynamic, and competitive work environment. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family - and that's why the benefits we offer, you won't find anywhere else: We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level depending on experience Did we mention, your Benefits begin on DAY ONE ? Federal Healthcare benefits Dental, Vision, 401(k) & Pension Plan Accrual of paid time off at DAY ONE Tuition reimbursement program Continuity Programs for Military Spouses Public Student Loan Forgiveness eligible* after qualifying years of service Tax Free shopping, worldwide, at any Navy Exchange location Because here at the Navy Exchange Service Command, there's no such thing as tomorrow - there's only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life. Mission: YOU . https://www.youtube.com/watch?v=9h1WLIY3hT8 - Heroes Welcome Job Summary As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. CUSTOMER SERVICE - Proactively engage and make a connection with customers. - Asking questions and listening to customer's needs. - Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card - Provide premier customer service. - Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes. ORGANIZATION - Maintaining store appearance. SALES - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer's individual needs. - Upselling products. - Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs. - Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer. - Completing various forms of paperwork, reports, and reconciliation INVENTORY - Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories) DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments - Other Duties as assigned QUALIFICATIONS PRODUCT KNOWLEDGE - Basic knowledge of products/merchandise EXPERIENCE - Retail experience, preferred but not required COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS - Basic math functions such as addition, subtraction, multiplication, and division. REASONING ABILITY - Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS/WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays Qualifications: No experience required. High school graduate or equivalent preferred.



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COMPUTER SPECIALIST (FIELD SUPPORT TECH) - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:06
NATIONAL CITY, CA
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Title: COMPUTER SPECIALIST (FIELD SUPPORT TECH) Location: United States-California-National City Job Number: 24000382 Job Summary: Responsible for design installation troubleshooting asset management configuration and support of all computerized information systems for assigned Navy Exchange activities. Duties and Responsibilities: Incumbents of this position must be U.S. Citizens. - Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned. - Responsible for: technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifuntion devices and other related peripheral equipment. - Performs capacity planning and analysis for new and currently installed networks. - Installs and modifies network hardware and software as required. - Installs and modifies desktop computing hardware and software as required. - Implements new networks from design through post installation stages including cable plants, installation, and testing. - Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region. - Performs troubleshooting and repair of down or malfunctioning networks and equipment. - Assists in performing ongoing optimization of networks and desktop computing systems in the region. - Assists in minor computer operations maintenance and troubleshooting for Distribution Center mainframe, and provides support for Distribution Center conveyor equipment. - Acts as Code I point of contact in the field for store and distribution center management. - Provides oral and written reports to regional lead technician and Field Support Supervisor. - Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician. - Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software). - Must possess valid driver's license to support off site facilities. - Performs other related duties as assigned. IAT1 jobs: SECNAV M-5239.2 DoN, Information Assurance (IA) Workforce Manual requires that all incumbents of this position possess, and maintain current, two types of certifications as follows: IA Certification: One of the following certifications: A , Network , Systems Security Certified Practitioner (SSCP) or one of the following higher level certification: Security , GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA). NEXCOM preferred certification is Network Technical Certification: MCDST, MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680. Certification must be valid (not expired) as defined by the policy of the certification issuer. Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment; failure to obtain the proper certification requirement will result in termination of employment. This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI). Qualifications: Qualified candidates must be U.S. Citizens. GENERAL EXPERIENCE: Three years experience in IT technical work which demonstrated the ability and aptitudes required to perform technical, or analytical work and coordination involving networking, LAN systems, Point of Sale Systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems. OR SUBSTITUTION OF EXPERIENCE FOR EDUCATION: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree in business/information system discipline for 3 years of general experience. AND SPECIALIZED EXPERIENCE: Two years of progressive experience in the following: - Technical support experience in one or more of the following areas O/S (i.e., UNIX, Windows XP, NT/W2K, DOS, Linux, O/S 400 etc) database (Oracle, SQL Server, Dbase, Access, etc.) Point-of-Sale, electronic Messaging, desktop/laptop, printers, Applications, (Retail, Financial, Distribution/Logistics and Human Resources), Wide Area Networking (design, implementation, troubleshooting, supporting), RF networking, Local Area Network support - Working at a Help Desk or in a system support position - Utilizing automated tools for tracking, monitoring support activities - Analyzing support activities through use of automated tools to identify trends in problems, resolutions, metrics IAT1 jobs: SECNAV M-5239.2 DoN, Information Assurance (IA) Workforce Manual requires that all incumbents of this position possess, and maintain current, two types of certifications as follows: IA Certification: One of the following certifications: A , Network , Systems Security Certified Practitioner (SSCP) or one of the following higher level certification: Security , GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA). NEXCOM preferred certification is Network Technical Certification: MCDST, MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680. Certification must be valid (not expired) as defined by the policy of the certification issuer. Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment; failure to obtain the proper certification requirement will result in termination of employment. This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI). Job: Information Technology



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SALES ASSOCIATE (RPT - FLOWER SHOP) - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:05
PEARL HARBOR, HI
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Title: SALES ASSOCIATE (RPT - FLOWER SHOP) Location: United States-Hawaii-Pearl Harbor Job Number: 240002ZN Job Summary: As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: CUSTOMER SERVICE - Proactively engage and make a connection with customers. - Asking questions and listening to customer s needs. - Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card - Provide premier customer service. - Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. ORGANIZATION - Maintaining store appearance. SALES - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer s individual needs. - Upselling products. - Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. - Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. - Completing various forms of paperwork reports and reconciliation INVENTORY - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments - Other Duties as assigned QUALIFICATIONS PRODUCT KNOWLEDGE - Basic knowledge of products merchandise EXPERIENCE - Retail experience preferred but not required COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. MATHETMATICAL SKILLS - Basic math functions such as addition subtraction multiplication and division. REASONING ABILITY - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays Qualifications: No experience required. High school graduate or equivalent preferred.



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ALLOCATOR (MERCHANDISING) - HOME - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:05
VIRGINIA BEACH, VA
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Title: ALLOCATOR (MERCHANDISING) - HOME Location: United States-Virginia-Virginia Beach Job Number: 24000302 Job Summary: The Allocator role is responsible for the daily decisions that contribute to and influence the decision-making process regarding sales and profitability in NEX stores by allocating the right product to the right store in the right quantity at the right time. The Allocator analyzes market trends and conditions store inventory levels product content and assortment demographic requirements to make sound decisions that deliver sales and margin and turnover goals for assigned categories. This role requires strong analytical skills articulate communication and the ability to work in a team environment and establish a positive influence upon other team members. Duties and Responsibilities: Per assigned area of business responsible for allocating the right product to the right stores in the right quantity at the right time to maximize sales and profitability assuring all stores are assorted with the correct product mix and depth. Works within a team environment collaborating with buyers Inventory planners and Financial Planners to achieve sales margin and turn goals. Uses system tools to analyze business trends and sell through rates along with market trends to communicate with team regarding merchandise reorders and recommendations to achieve sales goals and identification of risks. Participates in projections meetings and provide category specific analysis and recommendations. Understands store planograms and fixture capacity to help with allocation of goods Attends vendor meetings with team as needed. Partners with Forecast Analyst to review and adjust forecast parameters for seasonal and or advertised items. Ensures featured product is allocated accurately to locations participating in advertising events. Analyzes size selling reports to accurately create size scales and accurate size allocation. Conducts store visits as appropriate to evaluate merchandise presentation stock assortments and inventory levels. As a model team member always be willing to participate and assist when the team is in need including but not limited to being an active participant training peers and new team members and exhibiting flexibility. Demonstrates excellent verbal communication and presentation skills attention to details and follow-up strong analytical skills and is a model team player with strong collaboration skills and ability to work independently in a high paced environment. Performs other related duties as assigned. Works under the supervision of a Senior Inventory Planner or Divisional Merchandise Manager of Planning. Works independently within the framework of NEXCOM policies procedures and regulations. Exercises independent judgment and approach in routine and non-routine situations. Consults with supervisor on such issues as policy matters that deviate from normal procedures or unusual circumstances. Performance is evaluated on operational performance skills evaluations customer service collaboration and teamwork leadership work quality and established individual performance metrics. The incumbent of this position must file a Financial Disclosure Report OGE Form 450 as required Qualifications: A Total of 4 years of experience consisting of the following GENERAL EXPERIENCE Three years of experience which was gained in professional technical or other responsible work which enabled the applicant to gain knowledge of retail practices demonstrated skill in dealing with others and the ability to analyze problems and recommend practical solutions using sound judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for nine months of experience up to a maximum of a four-year bachelor s degree for three years of general experience. AND SPECIALIZED EXPERIENCE One year of responsible experience which provided background in database spreadsheet software applications merchandising systems or similar responsible work within one or more operational or merchandising areas of a non-appropriated fund or private sector retail work that demonstrated the knowledge and ability to perform the work of the position.



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RICHTER/LAWSON/NEXPIMS TRAINER (ACCOUNTS PAYABLE) - Navy Exchange Services (NEX)
Posted: Sep 20, 2024 22:05
NORFOLK, VA
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Title: RICHTER/LAWSON/NEXPIMS TRAINER (ACCOUNTS PAYABLE) Location: United States-Virginia-Norfolk Job Number: 240002NN Job Summary: Responsible for coordinating developing and providing training on Richter Lawson NEXPIMS programs pertinent to Accounts Payable functions worldwide. Serves as point of contact for implementing all test and updates to the Live System for Accounts Payable Duties and Responsibilities: Performs a variety of accounting functions such as auditing invoices and following up on vendor inquiries for past due payments and or chargeback disputes. Handles payment of cigarette and tobacco invoices and all Exchange Mail Order Catalog invoices. Responsible for extending retail prices set up payment of commissary cigarette and tobacco invoices. Matches commissary receipts with invoices paid and ensures correct retails are booked to commissary locations. Responsible for tracking all claims from outside accounts payable recovery vendor. Audits all invoices from contractor and posts claims paid to master listing. Prepares credit memos to vendors for reversals of recovery group claims by vendors. Tracks all credit memos issued to ensure NEXCOM reimbursement to contractors for claims repaid to vendors. - Prepares journal entries to locations for corrections to their General Ledger and correct location discrepancies to the IM280 Report. Responds to vendor and location inquiries. Responsible for all transactions relating to Exchange Mail Order Catalog. Prepares chargebacks for free catalog coupons redeemed worldwide and collects backup documentation from worldwide locations for chargebacks issued. Collects receiving information from locations worldwide to balance against invoice paid receipts of Exchange Mail Order Catalog. Audits invoices for Exchange Mail Order Catalog. Ensures validity of receipts by worldwide locations before invoices are processed for payment. Prepares chargebacks for mail order catalogs marked to zero for worldwide locations. Monitors documents for Richter receiving Alpha site rollout. Processes Richter receivers from Alpha site locations for payment. Audits and corrects receivers and matches to invoices. Identifies problems on receivers and invoices for reporting to Modernization Team for correction. Interacts and responds in a prompt and professional manner to vendors locations and department managers requests to coordinate efforts to correct discrepancies regarding pricing errors receivers and or purchase orders. Actively seeks to become knowledgeable concerning store policies merchandise sold and services offered. Works under the supervision of the Accounts Payable Manager. Works independently with responsibility for determining applicable established procedures to follow depending on the nature of the inquiry or claim to be resolved. Consults with Accounts Payable Manager for guidance only in cases of unusual nature of where no precedent or instructions are available. Reviews complete actions to resolve vendor claims and or disputes for accuracy and conformance with instructions and procedures. Ensure that vendors are kept completely abreast of the status of their accounts. Serves as coordinator and point of contact for PC related problems and move requests receiving access codes for Lawson Richter and the Internet access. Works closely with NEXCOM support UNIX Systems DP OPS-HQ RAVE and Richter Group to resolve problems reported Qualifications: Requires a total of 4 years of combined experience as indicated: GENERAL EXPERIENCE: 3 years of responsible experience in administrative professional technical investigative or other responsible work that provided experience in analyzing problems to identify significant factors, gather pertinent data and recognize solutions. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of academic study above the high school level may be substituted for nine months of experience up to a maximum of a 4 year bachelor s degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE: 1 year of experience that provided a broad knowledge of the principles, theories, techniques, and methods of accounting experience organizing, analyzing, interpreting, and evaluating financial data or reported operating results experience that required the understanding of the total accounting function and supervisory or leader experience of human resources or similar work that demonstrated the knowledge and abilities required of managing an accounting area.



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