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Public Sector After hours Care Manager - Magellan Health Services

Posted: May 19, 2022 22:22
Maryland Heights, MO

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Job Description

Under general supervision, and in collaboration with other members of the clinical team, authorizes and reviews utilization of mental health and substance abuse services provided in inpatient and/or outpatient care settings. Collects and analyzes utilization data. Assists with discharge planning and care coordination. Provides member assistance with mental health and substance abuse issues, and participates in special quality improvement projects.

Monitors inpatient and/or outpatient level of care services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness.
Provides telephone triage, crisis intervention and emergency authorizations as assigned.
Performs concurrent reviews for inpatient and/or outpatient care and other levels of care as allowed by scope of practice and experience.
In conjunction with providers and facilities, develops discharge plans and oversee their implementation.
Performs quality clinical reviews while educating and making appropriate interventions to advance the care of the member in treatment.
Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and company policies and procedures, and criteria.
Interacts with Physician Advisors to discuss clinical and authorization questions and concerns regarding specific cases.
Participates in quality improvement activities, including data collection, tracking, and analysis.
Maintains an active work load in accordance with National Care Manager performance standards.
Works with community agencies as appropriate. Proposes alternative plans of treatment when requests for services do not meet medical necessity criteria.
Participates in network development including identification and recruitment of quality providers as needed.
Advocates for the patient to ensure treatment needs are met. Interacts with providers in a professional, respectful manner that facilitates the treatment process.

Other Job Requirements

Responsibilities

Licensure is required for this position, specifically a current license that meets State, Commonwealth or customer-specific requirements.

One or more of the following licensure is required for this role with necessary degrees: CEAP, LMSW, LCSW, LSW, LPC or RN.

Minimum 2 years experience post degree in healthcare, behavioral health, psychiatric and/or substance abuse health care setting.

Strong organization, time management and communication skills.

Knowledge of utilization management procedures, mental health and substance abuse community resources and providers.

Knowledge and experience in inpatient and/or outpatient setting.

Knowledge of DSM V or most current diagnostic edition.

Ability to analyze specific utilization problems, plan and implement solutions that directly influence quality of care.

General Job Information

Title

Public Sector After hours Care Manager

Grade

23

Work Experience - Required

Clinical

Work Experience - Preferred

Education - Required

Associates - Nursing, Bachelors - Social Work, Masters - Social Work

Education - Preferred

License and Certifications - Required

CEAP - Certified Employee Assistance Professional - Care Mgmt, LCSW - Licensed Clinical Social Worker - Care Mgmt, LMFT - Licensed Marital and Family Therapist - Care Mgmt, LMSW - Licensed Master Social Worker - Care Mgmt, LPC - Licensed Professional Counselor - Care Mgmt, LSW - Licensed Social Worker - Care Mgmt, RN - Registered Nurse, State and/or Compact State Licensure - Care Mgmt

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

Company:

Magellan Health Services

Lead InfoSec Governance Analyst -- Policy Development & Management (InfoSec GRC) - Fully Remote - Magellan Health Services

Posted: May 19, 2022 22:22
Dallas, TX

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Job Description

Remote Position in United States:

This below description is more relevant to the position than the above Job Description.

Position Purpose:

Develop, maintain, document, and improve the organizational Information Security (IS) policies and standards for certification and compliance, driven by changes in new regulations, contract requirements, and internal IS changes. Manage the day-to-day activities related to IS policies and standards and assist in developing organizational IS Governance, Risk & Compliance (IS GRC) strategy, frameworks, goals, and targets.

Education/Experience:

Bachelor's degree in Computer Science, Business Administration, Law, or related field or equivalent experience. 5+ years of IS, IS risk, or IS compliance related operations experience. Demonstrated understanding of Security and IS Governance and Risk as they relate to compliance and legal support. Knowledge of IS, access controls, application and platform controls, data protection, operations security, network and internet security, disaster recovery and physical security controls.

[Noted Frameworks: primarily focused on NIST 800-53 (CSF, 800-37, 800-171), HITRUST, HIPAA, SOC 2, FedRAMP, FIPS 140-2, CMS MARSE 2.0]

Recommended Licenses/Certifications:

CISSP, CISM, CGEIT [Other relevant licenses or certifications include: JD, CIPP/US, CISA, CRISC, CCSP] preferred but not required

Responsibilities

Assists to develop, document, and maintain enterprise IS policies and standards for certification and compliance.
Determines if IS policy and standard updates are needed due to changes in regulations, business processes, and best practices; assists in managing IS policy management process in IS Governance, Risk & Compliance.
Maintains an awareness of existing and proposed state and federal legislation and regulations pertaining to organization IS policies and standards. Identifies changes that will affect IS policies, standards, and procedures, and recommends appropriate changes.
Collaborates with IS Governance team to develop and manage the organizational rationalized framework, identify compliance controls, test procedures, compliance standards, etc.
Monitors current IS policies and provides oversight to meet strategic IS targets and goals.
Supports IS risk analysis, evaluations and education on organizational assets and processes as it pertains to compliance, security, Policy Exception Requests, and risk management policies and standards.
Reviews compliance regulations and manages the creation and maintenance of organizational policy initiatives and standards.
Supports leadership by creating presentations regarding IS policy metrics, IS risks, and key accomplishments, key initiatives, and other metrics.
Manages enterprise-wide response to user inquiries, and performs additional duties, as assigned.

Promotes a positive security culture for the organization by protecting the confidentiality, integrity, and availability of data and assets while assisting the company to successfully meet its strategic goals. Leads the engineering, implementation, and maintenance of security processes and solutions throughout the enterprise according to policy and risk. This role will lead the design, development, and maintenance of the security environment and architecture to ensure the assets are protected. Be a champion to their team and other business units to promote a secure organization through positive knowledge sharing, training, influences, and conduct. Serve as a senior member of the Information Security team providing senior level expertise from various IT disciplines with focus in information security.

Leads efforts to ensure adequate security processes and solutions to mitigate or remediate identified risks sufficiently to meet business objectives, contractual and/or regulatory requirements.
Leads incident response activities, ensuring security incidents are properly contained, eradicated, and recovered.
Drives development of security policies, standards and plans to ensure the protection of corporate data against unauthorized use, access, modification and destruction.
Ensures proper security logs are generated and sent to the organization's Security Information and Event Management (SIEM) system.
Researches and implements emerging technologies to enhance the security portfolio.
Persistently evaluates adherence with defined policies and standards.
Leads efforts with identifying, remediating, and/or mitigating vulnerabilities in the environment, ensuring appropriate response to high risk and aged findings.
Leads the development, design, implementation, and maintenance of a secure environment for Magellan Health.
Ensures Magellan security processes and solutions are protected against a failure or attack that reduces the organization's ability to respond to security incidents.
Ensures Magellan processes and solutions are maintained securely and highly available to protect the confidentiality, integrity and availability of assets
Monitors and ensures systems revisions and patches are up to date.
Manages and performs changes to the solutions and remove unnecessary services.
Understands risks and impact to systems in the corporate environment and their interconnectivity
Builds cross function team unity by supporting other Magellan team members to understand security risks and impact to all corporate solutions
Performs forensic analysis and risk assessments for the entire environment.
Designs and manages enterprise high-availability solutions running a complex arrangement of operating systems, including system updates, log analysis, access controls and backup.
Performs changes to the solution configurations to add new services, adapt existing services, and removes unnecessary services.
Monitors, remediates and mitigates security violations for network, devices, servers and other assets
Designs, implements and maintains security guidelines and a security infrastructure for Magellan Health.
Develops technical solutions to autonomously verify compliance with required technical controls.

Other Job Requirements

Responsibilities

7+ years of IT experience required.

Minimum of 5 years of experience in Information Security.

May substitute 2 or more relevant certifications for a year of experience.

Demonstrated knowledge and experience in each of the following information security principles: risk assessment and management, threat and vulnerability management, incident response, and identity & access management.

Understand network protocols and packet analysis tools such as TCPDUMP and Wireshark.

Knowledge of and experience with security-related systems and applications, firewalls, load balancers, intrusion detection/prevention, and web content filtering.

Familiarity with information security publications (e.g., NIST 800-53), incident response, problem resolution, vulnerability remediation, computer forensic techniques and eDiscovery, reviewing automated security test results, and network and host-based firewalls.

Ability to work with multi-discipline teams and cross-functional management.

Excellent verbal and written communication skills with the ability to collaborate effectively with other groups.

Able to effectively manage evolving and competing objectives.

Possesses a mastery of the use of information security tools and techniques.

Has strong leadership, communication, and negotiation skills.

Results driven with a bias for action.

General Job Information

Title

Lead InfoSec Governance Analyst -- Policy Development & Management (InfoSec GRC) - Fully Remote

Grade

29

Work Experience - Required

Information Security, IT

Work Experience - Preferred

Education - Required

Education - Preferred

Bachelors - Computer and Information Science

License and Certifications - Required

License and Certifications - Preferred

CEH-Certified Ethical Hacker - Enterprise, CISSP - Certified Information Systems Security Professional - Enterprise, GISP-GIAC Information Security Professional - Enterprise, GSEC-SANS GIAC Security Essentials - Enterprise, Network+ - Enterprise, Security+ - Enterprise

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

Company:

Magellan Health Services

Family Advocacy Program Assistant (Secretary II), AFMRA - Magellan Health Services

Posted: May 19, 2022 22:22
Andrews AFB, MD

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Job Description

Family Advocacy Program Assistants (FAPAs) provides administrative, technical, and prevention services under the direction of the site Family Advocacy Officer (FAO). FAPAs will support all components of the FAP to include providing administrative assistance, records management, computer support, meeting preparation, assisting in research and evaluation, and assisting in administering and scoring instruments related to secondary prevention. FAPAs with the skill set to assist with prevention services and under direction of the site FAO, may assist with New Parent Support Program and FAP Outreach activities.

Provides administrative, technical, and prevention services under the direction of the site FAO.
Supports all components of the FAP to include providing administrative assistance, records management, computer support, meeting preparation, assisting in research and evaluation, and assisting in administering and scoring instruments related to secondary prevention.
Assists with prevention services and under direction of the site FAO, may assist with New Parent Support Program and FAP Outreach activities.

Other Job Requirements

Responsibilities

Associate's degree in Education or Teacher Certification Program, Social Behavior, Human Behavior, or Health Care.

Experience developing an education curriculum with learning objectives and outcomes are essential.

Critical the FAPA have a high proficiency in Microsoft Office and various database and software programs.

Shall be able to obtain and maintain a National Agency Check with Inquiries (NACI) Tier 1 Clearance.

Must be able to operate general office equipment including but not limited to computer, phones and related media and information devices on most or all workdays.

Ability to communicate and interact with others, both in person and/or by telephone to conduct business.

Able to work under time pressure and rapidly for long periods to meet deadlines.

Before starting work, FAP personnel working with Military Treatment Facilities shall provide proof of immunization from the following diseases according to CDC guidelines: Hepatitis B, measles, mumps, rubella, varicella, and influenza, and proof of a negative TB skin test (completed within the past 12 months (if positive, proof of negative chest X-ray within the past 12 months).

Basic Life Support Certification: At a minimum, all FAP personnel working within a Military Treatment Facility must maintain current certification in either the American Heart Association Basic Life Support Course (BLS) (Course C) or the American Red Cross Cardiopulmonary Resuscitation (CPR)/BLS (Heart Saver) Course.

General Job Information

Title

Family Advocacy Program Assistant (Secretary II), AFMRA

Grade

WDNAFMRAFAPA

Work Experience - Required

Work Experience - Preferred

Education - Required

Associates

Education - Preferred

License and Certifications - Required

BLS - Basic Life Support - Care Mgmt

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

Company:

Magellan Health Services

Client Account Manager - Specialty Health - Magellan Health Services

Posted: May 19, 2022 22:22
Columbia, MD

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Job Description

Remote position, preferably in Eastern or Central time zone.

Overall management of assigned book of business for the company's products and services in order to achieve profitable retention of accounts.

Supports in the development and maintenance of a strategic business plan that fully reflects the customer's business objectives and how the company solutions align to those objectives and specifically guides our operational, financial, network, clinical and relationship initiatives.
Understands the customer's structure and demonstrates the ability to apply this knowledge in business and retention planning for the client.
Ensures Service Level Agreement performance.
Owns overall internal account satisfaction within the company as well as satisfaction with all specific areas particularly account management.
Develops strong relationships which penetrate the customer at various levels involving other internal company staff to maintain multiple connections and strengthen the overall relationship.
Develops strong internal relationships and contacts within the company that are supportive of the achievement of customer service requirements including attainment of performance guarantees and minimization of performance penalty expense.
Ensures all Customer and Account-Facing services are provided in a consistent and timely fashion.
Supports the Internal Customer Operating Model.
Resolves or appropriately escalates customer service issues in conjunction with operations (claims, service, and systems).
Provides mentoring to Account Support Specialists in effective problem solving and servicing of the account.
Executes the customer governance process.
Builds relationships and alliances with matrix partners.
Coordinates with the compliance department on knowing and understanding regulations and the implication to customer impact.
Maintains a client audit schedule to ensure a proactive approach in supporting critical client compliance.
Coordinates all customer audit preparation and execution.
Proactively communicates to internal and external contacts.
Demonstrates contract understanding and detailed knowledge of business requirements.
Assists in the coordination with legal to ensure contract compliance.
Supports the account management team in the definition of customer reports and ensures coordination with the client.
Oversees reporting calendar to ensure timely submission.
Analyzes data and reporting, and supports executive summary development.
Prepares and supports presentations of customer reports with meaningful analytics, trending and recommendations for program improvement based on findings.
Ensures all client reports have an executive summary and explanation of data.
Supports the account management team ensuring revenue goals are met, cost of care and administrative expenses are managed and segment profit targets are achieved for assigned account (s).
Demonstrates a thorough knowledge of Cost of Care and implications internally and for the client.
Supports the account management team to ensure performance standards are measurable and realistic to achieve and/or exceed to avoid penalties. Partners with Operations and Network on monitoring. Manages methodology, reporting and communications.
Directly participates and supports manager on all renewal activities.
Manages risks and develop opportunities associated with underwritten rates.
Analyzes account benefits and has the ability to apply this knowledge to growth.
Supports up-sell and renewal activities across assigned account(s).
Where applicable, achieves objectives regarding the EAP re-seller agreement.
Supports health plan with behavioral health retail sales.
Identifies products and services that bring solutions to the customer based on a thorough understanding of the customer's strategic business goals and the business needs.
Demonstrates knowledge of the company products and how multiple products are interdependent within the customer contract deliverables and clinical outcomes.

Other Job Requirements

Responsibilities

Based on client contract, may require clinical licensure in good standing (RN, LCSW, LMHC, LPC, Pharmacist) for state in which work is performed.

General Job Information

Title

Client Account Manager - Specialty Health

Grade

22

Work Experience - Required

Account Management, Sales

Work Experience - Preferred

Education - Required

A Combination of Education and Work Experience May Be Considered., Bachelors

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

Company:

Magellan Health Services

Customer Care Associate I - Magellan Health Services

Posted: May 19, 2022 06:53
Maryland Heights, MO

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Job Description

This position is a front-line service position providing assistance to Magellan's members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.

Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.
Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction.
Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
Assists in the mentoring and training of new staff.
Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals.
Educates providers on how to submit claims and when/where to submit a treatment plan.
Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.
Informs providers and members on Magellan's appeal process.
Leads or participates in activities as requested that help improve Care Center performance, excellence and culture.
Links or makes routine referrals and triage decisions not requiring clinical judgment.
Performs necessary follow-up tasks to ensure member or provider needs are completely met.
Provides information regarding Magellan's in-network and out-of-network reimbursement rates and states multiple networks to providers.
Refers callers requesting provider information to Provider Services regarding Magellan's professional provider selection criteria and application process.
Refers patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility.
Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.
Support team members and participate in team activities to help build a high-performance team.
Thoroughly documents customers' comments/information and forwards required information to the appropriate staff.

Other Job Requirements

Responsibilities

Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.

Responsible for meeting call handling requirements and daily telephone standards as set forth by management.

Must agree to observing service for the purpose of training and quality control.

Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.

Must be able to maneuver through various computer platforms while verifying information on all calls.

Must be able to talk and type simultaneously.

General Job Information

Title

Customer Care Associate I

Grade

16

Work Experience - Required

Customer Service

Work Experience - Preferred

Education - Required

GED, High School

Education - Preferred

Associates, Bachelors

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

Company:

Magellan Health Services

Customer Care Associate I - Magellan Health Services

Posted: May 19, 2022 06:53
Maryland Heights, MO

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Job Description

This position is a front-line service position providing assistance to Magellan's members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.

Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.
Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction.
Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
Assists in the mentoring and training of new staff.
Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals.
Educates providers on how to submit claims and when/where to submit a treatment plan.
Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.
Informs providers and members on Magellan's appeal process.
Leads or participates in activities as requested that help improve Care Center performance, excellence and culture.
Links or makes routine referrals and triage decisions not requiring clinical judgment.
Performs necessary follow-up tasks to ensure member or provider needs are completely met.
Provides information regarding Magellan's in-network and out-of-network reimbursement rates and states multiple networks to providers.
Refers callers requesting provider information to Provider Services regarding Magellan's professional provider selection criteria and application process.
Refers patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility.
Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.
Support team members and participate in team activities to help build a high-performance team.
Thoroughly documents customers' comments/information and forwards required information to the appropriate staff.

Other Job Requirements

Responsibilities

Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.

Responsible for meeting call handling requirements and daily telephone standards as set forth by management.

Must agree to observing service for the purpose of training and quality control.

Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.

Must be able to maneuver through various computer platforms while verifying information on all calls.

Must be able to talk and type simultaneously.

General Job Information

Title

Customer Care Associate I

Grade

16

Work Experience - Required

Customer Service

Work Experience - Preferred

Education - Required

GED, High School

Education - Preferred

Associates, Bachelors

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

Company:

Magellan Health Services

Military and Family Life Counselor-Embedded - Magellan Health Services

Posted: May 19, 2022 06:53
West Point, NY

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Job Description

This position is in support of West Point. Candidates must be local to the base or be willing to relocate to become local. Candidates must be licensed at the independent level in the state of New York as a Social Worker ( LCSW ), Therapist ( LMFT ), or Mental Health Counselor ( LMHC) .

Provides the full breadth of MFLC consultation and counseling services to the command structure and military service members and their families as an embedded counselor assigned to a dedicated military unit. Responsible for providing MFLC services including non-medical, short term, walk around counseling, training/health and wellness presentations, and consultation to the brigade/regiments command regarding behavioral health issues with a unique understanding of the particular military unit, cultural and mission.

Provides non-medical, short-term, solution focused, walk-around counseling directly to service and family members of a dedicated military unit (brigade, wing or regiment) as an embedded counselor. Services include assessment, brief counseling and consultation, action planning, referral to resources (assuring linkage as appropriate), and follow-up as indicated. Delivers training and health and wellness presentations and activities as requested/ directed.
Enters counselor activity data on a daily basis through smart phone or web application to assure that reporting is accurate from assigned installation, while maintaining client / service member confidentiality.
Cultivates and maintains direct relationships with commanders and personnel within the assigned military unit, utilizing relationship management skills and recognizing the unique structure and mission of the assigned military unit. Responsible for development of an effective and professional working relationship with the installation POC (Point of Contact), command, and the command POC.
Creates a presence within the brigade/regiment in which the service and family members feel comfortable approaching the counselor, recognizing the program to be confidential. Establish and maintain working relationships with community resources and provide appropriate linkages for service members and their families. Partners with POC to provide MFLC services in a manner that addresses the needs of the brigade/regiment.
Provides MFLC response to critical incidents, surge, and special requests as directed by the POC and approved by the Office of Secretary of Defense (OSD) program manager. Counselor will flex schedule to respond to urgent requests as needed.
Manages duty to warn and restricted reporting situations according to Department of Defense (DoD) protocol and staffs the cases with Regional Supervisor/Regional Director.
Communicates with Regional Supervisors and participates in regular individual and group supervision, sharing information regarding trends and issues on the installations to which the counselor is assigned.
Participates in regular in-services/training, Quality Improvement committees or other contract activities as assigned/appropriate.

Other Job Requirements

Responsibilities

Master's Degree from an accredited Graduate Program in a Mental Health related field.

Valid unrestricted counseling license from a State, District of Columbia, US Territory or Commonwealth that grants authority to provide counseling services as an independent practitioner.

For assignments in the 50 states, counselors shall be licensed or certified in the state in which the client is receiving services.

A minimum two years of post licensure counseling experience.

Requires ability to engage and communicate with military members or children as assigned, in order to accomplish job functions, and to respond quickly to emergent situations in any physical location on a military installation and/or within a school setting, which includes the need to traverse short and/or long distances within the base to both indoor and outdoor locations, to maneuver through rugged, outdoor or uneven locations (e.g., steep inclines, stairs, grass), and work in outdoor weather and other military base conditions. May require travel to locations outside of a military base in a variety of physical environments. Due to the nature of working on military installations or related worksites, counselors may need to comply with various site specific requirements to work at designated locations. For example, for some assignments, counselors will need to have certain immunizations or vaccinations and provide record of receipt.

Ability to prove US Citizenship and must speak fluent English.

Understanding, sensitivity and empathy for service members and their families. Ability to develop trusting, helping relationships. Ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

Pass a National Agency Check and Inquiries (NACI) Clearance and an Installation Records Check (IRC), Criminal History Background Check and FBI Fingerprints Check.

Some units require a secret level clearance in addition to the previously stated requirements.

Vehicle Operator's License Requirement: Unless specifically waived by the FEDSIM COR, all contractor personnel providing counseling support at Government locations shall possess a valid U.S. state vehicle operator's license. As a condition for employment under this contract, contractor personnel may be required to pass all tests for and obtain a U.S. military vehicle operator's permit for commercial sedans and similar, for use at Temporary Duty (TDY) locations, if required.

General Job Information

Title

Military and Family Life Counselor-Embedded

Grade

MFLC Tier 3

Work Experience - Required

Clinical

Work Experience - Preferred

Education - Required

Masters - Behavioral Health, Masters - Social Work

Education - Preferred

License and Certifications - Required

Current licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care Mgmt, DL - Driver License, Valid In State - Other, Must be an independently licensed behavioral health clinician - Care Mgmt

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

Company:

Magellan Health Services

Military and Family Life Counselor-Embedded - Magellan Health Services

Posted: May 19, 2022 06:53
Birmingham, AL

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Job Description

This position is in support of Birmingham Army National Guard. Candidates must be local to the bases or be willing to relocate to become local. Candidates must be licensed at the independent level in the state of Alabama as a Social Worker ( LCSW ), Therapist ( LMFT ), or Mental Health Counselor ( LPC ).

Provides the full breadth of MFLC consultation and counseling services to the command structure and military service members and their families as an embedded counselor assigned to a dedicated military unit. Responsible for providing MFLC services including non-medical, short term, walk around counseling, training/health and wellness presentations, and consultation to the brigade/regiments command regarding behavioral health issues with a unique understanding of the particular military unit, cultural and mission.

Provides non-medical, short-term, solution focused, walk-around counseling directly to service and family members of a dedicated military unit (brigade, wing or regiment) as an embedded counselor. Services include assessment, brief counseling and consultation, action planning, referral to resources (assuring linkage as appropriate), and follow-up as indicated. Delivers training and health and wellness presentations and activities as requested/ directed.
Enters counselor activity data on a daily basis through smart phone or web application to assure that reporting is accurate from assigned installation, while maintaining client / service member confidentiality.
Cultivates and maintains direct relationships with commanders and personnel within the assigned military unit, utilizing relationship management skills and recognizing the unique structure and mission of the assigned military unit. Responsible for development of an effective and professional working relationship with the installation POC (Point of Contact), command, and the command POC.
Creates a presence within the brigade/regiment in which the service and family members feel comfortable approaching the counselor, recognizing the program to be confidential. Establish and maintain working relationships with community resources and provide appropriate linkages for service members and their families. Partners with POC to provide MFLC services in a manner that addresses the needs of the brigade/regiment.
Provides MFLC response to critical incidents, surge, and special requests as directed by the POC and approved by the Office of Secretary of Defense (OSD) program manager. Counselor will flex schedule to respond to urgent requests as needed.
Manages duty to warn and restricted reporting situations according to Department of Defense (DoD) protocol and staffs the cases with Regional Supervisor/Regional Director.
Communicates with Regional Supervisors and participates in regular individual and group supervision, sharing information regarding trends and issues on the installations to which the counselor is assigned.
Participates in regular in-services/training, Quality Improvement committees or other contract activities as assigned/appropriate.

Other Job Requirements