Company Detail

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a District Manager I (Property Manager I):

As a Liberty Military Housing District Manager I, you will be responsible for overseeing the operations of a multi-family residential community. This role is responsible for the property's financial success, supervising the performance of on-site personnel and providing a quality living experience for our residents. You must be able to effectively lead and motivate others to perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

A District Manager's Responsibilities include, but not limited to:

Leadership:

• Manage, hire, schedule, and develop the on-site team, including office and maintenance personnel.

• Evaluate the efficiency of staff and provide on-going training, coaching, counseling, and supportive leadership.

• Ensure all employees comply with company policies and procedures, and complete required training (i.e. on-line, instructor-lead, etc.) in a timely manner.

Operational/Administrative:

• Responsible for the community budget and achievement of operational, financial and occupancy goals which includes overseeing, reviewing and monitoring all district accounting and financial matters (Processing of A/P, A/R, delinquencies, process PAF's, budget approvals, collections, invoicing, etc.).

• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.

• Oversee all Capital Expenditure projects for the community (i.e. approvals, letters, tracking, scheduling, and inspections).

• Participate and oversee staff in outreach marketing activities (i.e. market surveys, shop competitors) on a regular basis to obtain prospective residents.

• Conduct regular property walks/inspections (grounds, common areas, parking lots, maintenance shop, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Ensure make-readies and other maintenance projects are completed accurately and timely by maintenance staff according to LMH's quality standards.

• Contribute to a safe and secure environment, reporting potential safety hazards and adhering to all company safety policies, practices and regulations.

• Comply with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.

  Resident Relations:

• Ensure resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Work in conjunction with district staff/community services team to develop and/or implement resident retention programs (i.e., resident functions, monthly newsletters, etc.).

• Consistently ensure policies of the community are followed by residents and take appropriate/corrective action when necessary.

What You Need for Success:

• Minimum of 2 years' experience in the property management industry (previous supervisory experience preferred).

• Proven success demonstrating leadership, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.

• Ability to encourage a positive and collaborative team environment.

• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.

• Fair Housing certification - must obtain Fair Housing certification within 2 weeks of employment.

• Experience with and understanding of budgets and financial operations.

• Effective communication and interaction with management team, military partners, subordinates, vendors or residents, sufficient to exchange or convey information and to give and receive work direction.

• Ability to multi-task, prioritize and delegate duties to ensure operational objectives are achieved.

• Possess a positive and professional demeanor in all business interactions, under all circumstances.

• Proficiency and working knowledge of personal computers: keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Ability to operate a motor vehicle (valid license required).

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

• Available to work a flexible schedule including weekends, off-hours and emergencies as required.

What We Provide You:

Liberty offers a wide range of insurance options, programs, and benefits that let you and your family be healthy and plan for the future. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation, incentive programs and generous paid time off.

#IND1

Advertising/Job Posting Title: Community Manager - 77 Homes in Kansas City, MO

Requisition ID: 2022-13520

Street: 1007 Westover Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Customer Service Representative:

As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Assists prospective residents with information regarding their lease, the community, and the move-in process.

• Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.).

• Ensures all lease paperwork is completed and entered into the system.

• Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.

• Supports residents during the move-out process, which may include notice to vacate and resident transfers.

• Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.

• May perform post-turn unit inspections and complete move-in inventory inspections with new residents.

• Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.

• Responsible for lease renewal notification and timely resident notice to renew or vacate.

• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.

• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.

• Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).

• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

What You Need for Success:

• Position requires 6 months+ of residential property management or customer service role preferred.

• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanour in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13512

Street: 8180 Oconner Crescent

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Customer Service Representative:

As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Assists prospective residents with information regarding their lease, the community, and the move-in process.

• Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.).

• Ensures all lease paperwork is completed and entered into the system.

• Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.

• Supports residents during the move-out process, which may include notice to vacate and resident transfers.

• Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.

• May perform post-turn unit inspections and complete move-in inventory inspections with new residents.

• Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.

• Responsible for lease renewal notification and timely resident notice to renew or vacate.

• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.

• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.

• Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).

• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

What You Need for Success:

• Position requires 6 months+ of residential property management or customer service role preferred.

• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanour in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13521

Street: 1151 Diven Lane

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Customer Service Representative:

As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Assists prospective residents with information regarding their lease, the community, and the move-in process.

• Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.).

• Ensures all lease paperwork is completed and entered into the system.

• Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.

• Supports residents during the move-out process, which may include notice to vacate and resident transfers.

• Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.

• May perform post-turn unit inspections and complete move-in inventory inspections with new residents.

• Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.

• Responsible for lease renewal notification and timely resident notice to renew or vacate.

• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.

• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.

• Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).

• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

What You Need for Success:

• Position requires 6 months+ of residential property management or customer service role preferred.

• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanour in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13525

Street: 10323 Orleck Street

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Customer Service Representative:

As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Assists prospective residents with information regarding their lease, the community, and the move-in process.

• Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.).

• Ensures all lease paperwork is completed and entered into the system.

• Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.

• Supports residents during the move-out process, which may include notice to vacate and resident transfers.

• Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.

• May perform post-turn unit inspections and complete move-in inventory inspections with new residents.

• Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.

• Responsible for lease renewal notification and timely resident notice to renew or vacate.

• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.

• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.

• Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).

• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

What You Need for Success:

• Position requires 6 months+ of residential property management or customer service role preferred.

• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanour in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13513

Street: 1104 Calle El Halcon

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of an Assistant Property Manager:

As a Liberty Military Housing Assistant Property Manager, you will maintain and manage the day-to-day bookkeeping operations. You will assist with the supervision of on-site personnel and requires effective customer service skills, the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

An Assistant Property Manager Responsibilities include, but not limited to:

• Bookkeeping of the community, including paying bills, creating and receiving purchase orders, change orders, processing of A/P, A/R, delinquencies, collections, and invoicing.

• Assisting the District Manager with the community budget and achievement of operational and financial goals.

• Assisting with various duties, including training, coaching and supervision of office staff.

• Collection of outstanding rents, prepares and sends delinquency and balance due letters to residents.

• Maintaining accurate records of all bookkeeping transactions; adjusts ledgers, prepares/reconciles delinquency reports, verifies/adjusts BAH, and submits write-off packages.

• Providing constant vendor/contractor communications concerning billing and invoicing.

• Promoting positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Assisting and mentoring Customer Service Representatives and other office staff with duties and resident relations.

• Performing other general office duties, i.e. phones, filing, special projects and assignments, as needed.

• Performing various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Composing and distributing of correspondence/notices (rent collections, violation notices, reminders, community events, etc.).

• Participating in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMH's quality standards.

• Participating and attending various department or regional meetings, seminars, or work-related events.

What An Assistant Property Manager Needs for Success:

• Position requires 2 or more years of residential property management or administrative/bookkeeping experience.

• Proficiency and working knowledge of personal computers, keyboard, Internet search and email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Fair Housing certification, if not certified, must be obtained within 2 weeks of employment.

• Effective communication and interaction with management team, military partners, co-workers, vendors or residents sufficient to exchange or convey information and to give and receive work direction.

• Strong customer service and interpersonal skills.

• Ability to multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Advertising/Job Posting Title: Assistant Property Manager I

Requisition ID: 2022-13510

Street: 3300 N Rhino Street

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Manager:

As a Liberty Military Housing Service Manager, you will manage the life-cycle of the resident move in/out process of a multi-family residential community. Your role includes heavy customer service interaction, ability to effectively schedule maintenance work, including the work of vendors and contractors and ensuring all service requests and work orders are completed in a timely manner. Your role includes supervising and training other staff members and requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing's quality service and customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Schedules and conducts home inspections as it relates to the move in/out process, including pre-move in, move out, and final inspections.

• Coordinates maintenance staff and vendor schedules to align with move in deadlines.

• Maintains and monitors the make-ready boards to ensure work is accurately distributed and meets completion time lines.

• Provides residents with any charges related to move out/final inspection results.

• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Trains and supervises other staff members regarding inspections and other service related tasks.

• Schedules and monitors water intrusion which includes communicating to residents, follow up and 3-day notices.

• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.

• Address and follow up on customer service concerns from Satisfacts survey.

• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Maintains various reports, systems or logs (Keytrak, pest control, vendor/product logs, etc.).

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Composing and distributing of correspondence/notices (3-day, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).

• Participates in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Complies with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.

What You Need for Success:

• Position requires 2 or more years' experience in residential property management or a role with extensive customer service.

• Prior experience with supervising one or more staff members preferred.

• Prior work with vendors or ordering services (appliances, plumbing, and electrical) preferred.

• Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, and co-workers; sufficient to exchange or convey information and to give and receive work direction.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13508

Street: 985 Ticonderoga

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Call Center Representative:

As a Liberty Military Housing Call Center Representative, you will be responsible for providing customer service and assistance to the residents of Liberty Military Housing by addressing their needs and concerns and responding efficiently and accurately. You will also provide administrative support to the district offices nationwide.

Your Responsibilities include, but not limited to:

• Acts as a conduit for maintenance requests that have errors/concerns and ensures they are brought to the attention of the National Call Center Manager to ensure the proper resolution/review.

• Effectively communicates with the National Call Center Manager/Immediate Supervisor(s) concerning any resident/employee concerns, comments and needs.

• Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as directed by the National Call Center Manager.

• Participates in dispatch schedule to ensure all messages from answering service are responded to correctly and entered in a timely manner.

• Ensures that company property is not taken or damaged in any way.

• Maintains a service level of 70% or higher when answering calls within 30 seconds or less.

• Maintains an average of 5% total calls as compared to all weekly answered calls.

• Maintains a satisfactory attendance record with minimal tardiness, call outs and unpaid leave.

• Assists immediate Supervisor with updating and maintaining daily the HOT Items Board and binder.

• Immediately contacts emergency maintenance personnel as any emergency maintenance situation develops per LMH guidelines.

• Contact the applicable public service response organization (fire department, police, EMS, etc) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and National Call Center Manager. Follows applicable emergency procedures.

• Assists National Call Center Manager/Supervisor(s)/Team Lead with special projects as needed.

• Participates in monthly call coaching goals as outlined by the QA Supervisor and Supervisor/Team Lead.

• Participates in monthly and any -as needed- training workshops as directed by the National Call Center Manager/Training Supervisor.

• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.

• Performs other duties as necessary.

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Google, Gmail, call center software and other company-related systems).

What You Need for Success:

• High school diploma or GED required.

• 6 months - one year of customer service experience required.

• Flexible schedule to include weekends and/ or evenings.

• Call Center and data experience a plus.

• Customer-focused attitude and willingness to serve customers.

• Must have an understanding of resident needs, knowledge of property locations, and general knowledge of maintenance service categories.

• Excellent verbal skills and exceptional listening, questioning and call control techniques.

• Aptitude to handle challenging telephone call situations.

• Ability to accurately and efficiently process information and tasks.

• Excellent computer proficiency (MS Office - Word, Excel and Outlook) and experience with phone systems.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13514

Street: 3495 Santo Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of an Accounting Assistant:

As a Liberty Military Housing Accounting Assistant, You will be responsible for managing and maintaining daily rent deposits, daily check payments, processing utility payments and various other general office functions. Your role requires accuracy, the ability to work efficiently and effectively, and the ability to deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but are not limited to:

• Prepare, review and/or process bank deposits.

• Input and post deposits in Yardi and/or post receivable batches.

• Complete daily updates on internal cash sheets (depository and operating).

• Maintain scanned documents to include write offs, journal entries and other documents as required.

• Prepare and post daily credit card transactions.

• Process and code vendor check payments made to LMH.

• Ensure adherence to company purchasing policies and procedures. Ensure approvals and support are obtained for payables and receivables according to company policies.

• Assist with other duties, which could include office filing, opening/distributing mail, ordering / maintaining office supplies, etc.

• Perform related duties and ad hoc analysis as assigned by supervisor.

What You Need for Success:

• Associate's degree preferred or minimum of four years accounting/office experience.

• Property Management industry experience preferred.

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

• Excellent computer proficiency (MS Office - Word, Excel and Outlook, Gmail and Google Docs).

• Yardi experience preferred but not required.

• Ability to adapt to an ever-changing environment. Flexibility is important.

• Strong attention to detail is critical.

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Must also be able to work effectively with and in a team environment.

• Must be able to obtain DBIDS or equivalent access to MCB Camp Pendleton.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13509

Street: 139 Santa Rosa Drive

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Bookkeeper:

As a Liberty Military Housing Bookkeeper, you will maintain and manage the day-to-day bookkeeping operations of a multi-family residential community. Your role includes various accounting tasks, vendor and customer service follow up and other administrative functions. Your role requires accuracy, effective customer service, the ability to work efficiently and effectively to deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Directly responsible for the bookkeeping activities of the community, including paying bills, creating and receiving purchase orders, change orders, processing of A/P, A/R, delinquencies, collections, and invoicing.

• Assisting the District Manager with the community budget and achievement of operational and financial goals.

• Responsible for the collection of outstanding rents, prepares and sends delinquency and balance due letters to residents.

• Maintaining accurate records of all bookkeeping transactions; adjusts ledgers, prepares/reconciles delinquency reports, verifies/adjusts BAH, and submits write-off packages.

• Assists with the preparation of monthly financial accounting reports and explanation of budget variances.

• Assists with the auditing and processing of move outs, transfers, etc.; ensuring accuracy and timely input.

• Vendor/contractor communications concerning billing and invoicing.

• Participates in outreach marketing activities (i.e. market surveys, shop competitors) on a regular basis to obtain prospective residents.

• Assists incoming residents/potential residents with housing and community information.

• Assists other office staff with duties and customer relations.

• Performs other general office duties, i.e. phones, filing, special projects and assignments, as needed.

• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Participates in and attends various department or regional meetings, resident functions, seminars, training and work-related events.

What You Need for Success:

• Position requires 1 or more years of bookkeeping or accounting experience.

• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with management team, military partners, co-workers, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.

• Strong customer service and interpersonal skills.

• Ability to multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13507

Street: MCAS Yuma

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Customer Care Representative:

As a Liberty Military Housing Customer Care Representative, you will be responsible for providing customer service for all past and current residents within a multi-family residential community. Your role will include answering phones to answer resident concerns regarding their accounts and other general questions. Your role will require effective customer service skills and the ability to work efficiently, effectively, and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Responding to and managing resident concerns and questions and may coordinate with appropriate staff to address and resolve resident communication.

• Promoting positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident's satisfaction and according to LMH standards.

• Supporting residents during the move-out process, which may include move out accounting, collection of outstanding balances owed, preparing and sending delinquency letters, as well as residency verification requests.

• Assisting with adjusting resident ledgers; preparing/reconciling delinquency reports; preparing and submitting write-off packages.

• Attending monthly call monitoring meetings with Lead/Customer Care Supervisor to measure performance per guidelines.

• Contacting the applicable public service response organization (fire department, police, EMS, etc.) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and Customer Care Supervisor. Follows applicable emergency procedures.

• Performing various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Excel, Access, and other company-related software).

• Participating in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

What You Need for Success:

• 6 months of residential property management or customer service role preferred.

• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Access, Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with residents, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required). May require use of personal vehicle.

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

• The position requires mobility within the office and the ability to operate a computer, phone and other office machinery such as a scanner and copy machine.

• High school diploma or GED required.

• Must be able to talk, listen, and speak clearly on telephone.

• Must be able to deal with a fast-paced, continually changing work environment, including handling multiple tasks daily.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13499

Street: 139 Santa Rosa Drive

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Customer Care Representative:

As a Liberty Military Housing Customer Care Representative, you will be responsible for providing customer service for all past and current residents within a multi-family residential community. Your role will include answering phones to answer resident concerns regarding their accounts and other general questions. Your role will require effective customer service skills and the ability to work efficiently, effectively, and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Responding to and managing resident concerns and questions and may coordinate with appropriate staff to address and resolve resident communication.

• Promoting positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident's satisfaction and according to LMH standards.

• Supporting residents during the move-out process, which may include move out accounting, collection of outstanding balances owed, preparing and sending delinquency letters, as well as residency verification requests.

• Assisting with adjusting resident ledgers; preparing/reconciling delinquency reports; preparing and submitting write-off packages.

• Attending monthly call monitoring meetings with Lead/Customer Care Supervisor to measure performance per guidelines.

• Contacting the applicable public service response organization (fire department, police, EMS, etc.) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and Customer Care Supervisor. Follows applicable emergency procedures.

• Performing various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Excel, Access, and other company-related software).

• Participating in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

What You Need for Success:

• 6 months of residential property management or customer service role preferred.

• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Access, Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with residents, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required). May require use of personal vehicle.

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

• The position requires mobility within the office and the ability to operate a computer, phone and other office machinery such as a scanner and copy machine.

• High school diploma or GED required.

• Must be able to talk, listen, and speak clearly on telephone.

• Must be able to deal with a fast-paced, continually changing work environment, including handling multiple tasks daily.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13498

Street: 139 Santa Rosa Drive

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Customer Care Supervisor:

As the Liberty Military Housing Customer Care Supervisor, you will be responsible for the day-to-day operations of closing out accounts receivables for all past residents within a multi-family residential community, including collection attempts for past residents, as well as summarizing and closing out aged accounts. Your role will require effective customer service skills and the ability to work efficiently, effectively, and deliver on our mission of providing exemplary service in accordance with LMH's quality customer satisfaction standards. Your responsibilities include supervising on-site team members resident relations, customer service follow up, and various administrative functions. You will support employees by filling in as necessary to assist residents during the move-out process, which may include move out accounting, collection of outstanding balances owed, preparing and sending delinquency letters, as well as residency verification requests.

Your Responsibilities include, but not limited to:

• Responsible for responding to and managing resident concerns and questions that are escalated from Customer Care Representatives and may coordinate with appropriate staff to address and resolve resident communication.

• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident's satisfaction and according to LMH standards.

• Reviews ledger adjustments, completed delinquency reports, and completed write-off packages.

• Review calls for Quality Assurance according to department guidelines and schedule monthly feedback meetings with representatives.

• Responsible for auditing the processing of move out accounts, ensuring accuracy and timely input.

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Excel, Access, and other company-related software).

• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

• Auditing write off packages and resident refunds on a monthly basis to ensure compliance with applicable internal and state timelines.

• Contact the applicable public service response organization (fire department, police, EMS, etc.) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and Customer Care Manager.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

• Responsible for mentoring and overseeing day-to-day operations of assigned Customer Care Representatives.

• Directly responsible for office staff development to include, but not limited to, managing, hiring, scheduling, training, and coaching.

• Administer action plans on a timely basis related to employee performance.

• Document and communicate employee situations/concerns with Customer Care Manager and/or Director, Treasury/Customer Care and take appropriate action as needed.

What You Need for Success:

• Position requires 2 years of accounts receivables/collection experience (previous supervisory experience required).

• Must have proven success demonstrating leadership, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.

• Ability to encourage a positive and collaborative team environment.

• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Access, Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Must be able to listen and speak clearly on the telephone.

• Must be able to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Effective communication and interaction with residents, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.

• Possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• High school diploma or GED required; Associate's Degree preferred.

What we Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Advertising/Job Posting Title: Customer Care Supervisor

Requisition ID: 2022-13500

Street: 139 Santa Rosa Drive

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Customer Care Representative:

As a Liberty Military Housing Customer Care Representative, you will be responsible for providing customer service for all past and current residents within a multi-family residential community. Your role will include answering phones to answer resident concerns regarding their accounts and other general questions. Your role will require effective customer service skills and the ability to work efficiently, effectively, and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Responding to and managing resident concerns and questions and may coordinate with appropriate staff to address and resolve resident communication.

• Promoting positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident's satisfaction and according to LMH standards.

• Supporting residents during the move-out process, which may include move out accounting, collection of outstanding balances owed, preparing and sending delinquency letters, as well as residency verification requests.

• Assisting with adjusting resident ledgers; preparing/reconciling delinquency reports; preparing and submitting write-off packages.

• Attending monthly call monitoring meetings with Lead/Customer Care Supervisor to measure performance per guidelines.

• Contacting the applicable public service response organization (fire department, police, EMS, etc.) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and Customer Care Supervisor. Follows applicable emergency procedures.

• Performing various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Excel, Access, and other company-related software).

• Participating in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

What You Need for Success:

• 6 months of residential property management or customer service role preferred.

• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Access, Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with residents, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required). May require use of personal vehicle.

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

• The position requires mobility within the office and the ability to operate a computer, phone and other office machinery such as a scanner and copy machine.

• High school diploma or GED required.

• Must be able to talk, listen, and speak clearly on telephone.

• Must be able to deal with a fast-paced, continually changing work environment, including handling multiple tasks daily.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13497

Street: 139 Santa Rosa Drive

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Regional Quality Assurance Manager :

As a Liberty Military Housing Regional Quality Assurance Manager , responsible for overseeing the quality of maintenance work performed by both the employees and vendors. This role is very process oriented and will be responsible for ensuring maintenance and site office teams are trained on policies and procedures, and confirming processes are maintained by all maintenance personnel and service coordinators/managers. This individual will be out in the field inspecting homes, work completed by maintenance staff and vendors in conjunction with Regional and District management to drive best practices. Plays a key role in ensuring the portfolio's physical condition is well-maintained and meets Liberty Military Housing's quality standards in order to deliver on our mission of providing exemplary service.

Your Responsibilities include, but not limited to:

• Responsible for meeting with vendors to establish expectations.

• Inspect homes to ensure make ready expectations are being met.

• Inspect completed work orders to ensure expectations are met.

• Speak with residents to ensure work orders were completed to expectations.

• Responsible for overseeing maintenance projects and repairs, vendor selection, contract administration, and training of the make ready process.

• Establish standardization and procurement of products and make suggestions on materials.

• Identify and advise Regional Maintenance Director of any common area issues.

• Negotiate pricing with vendors on make ready related work.

• Seek out qualified vendors related to make ready work.

• Implement standard training policies and procedures for LMH Maintenance teams and other staff as needed, including make ready procedures and service request procedures. Ensure standards are maintained.

• Work with the Maintenance Supervisors at all properties to ensure work orders, vacant unit turns and all related concerns are addressed in an effective and timely manner

• Work closely with the District and Community Managers, discussing maintenance issues, problems, and solutions concerning their homes.

• Establish and oversee vendor list and/or vendor contracts related to make ready work.

• Ensure make-readies and other maintenance projects are completed timely by maintenance staff according to LMH's quality standards.

• Keep abreast of new governmental regulations and restrictions concerning maintenance procedures and/or health, safety and environment. Ensure on-site employees are following new requirements.

• Participates in various regional, asset management, and departmental meetings, seminars, functions and community events.

• Work with site teams to ensure adherence to property maintenance budgets.

• May participate in decision-making and/or recommendations regarding employee performance reviews, promotions, hiring and termination of employment.

• Must adhere to all company safety policies and ensure that all employees work in a safe and secure environment.

Must comply with all OSHA safety regulations, federal, state and local applicable laws regarding health, safety or environment, including LMH's standard operating procedures and policies.

What You Need For Success:

• Minimum 3 years property management experience preferred.

• Bachelor's degree preferred but not required

• Strong communication ability, both verbally and in writing. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from supervisors, peers, vendors, and government agencies.

• Knowledgeable of laws pertaining to property management, (Fair Housing, OSHA, State, Local, etc.)

• Open to travel locally and nationally.

• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

• Ability to independently lift/carry supplies or equipment up to 20 lbs.

• Frequent reaching, stooping, bending and kneeling.

• Extensive walking and standing.

• Ability to climb up and down stairs/ ladders.

• May require use of personal or company vehicle, or electrical cart.

• Work involves considerable exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, chemicals, unpleasant odors, and/or loud noises.

• Must be willing to work indoor/outdoor environments, in all weather conditions, and potentially hazardous conditions.

• Must be able to fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

• Proven ability to supervise.

What We Provide You:

Liberty offers a wide range of insurance options, programs, and benefits that let you and your family be healthy and plan for the future. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation, incentive programs and generous paid time off.

Requisition ID: 2022-13503

Street: 200008 San Jacinto Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Are you looking for a great career with a great company?

Liberty Military Housing has an awesome company culture and is committed to the growth and advancement of its employees.

We are now a 100% Employee Owned Company and we can't wait to tell you all about it!

Liberty Military Housing has immediate openings throughout the San Diego area for Maintenance Technicians; entry-level to experienced, and Porter/Groundskeepers.

Once you have applied online and uploaded your resume, we will contact you to schedule your in-person interview. Apply quickly! Our available time slots are filling up fast!

EVENT DETAILS:

Thursday, April 21st

10:00 am to 3:00 pm

Santo Terrace Conference Room

10300 Yorktown Drive

San Diego, CA 92124

Walk-Ins Welcome! Please dress professionally and bring a current resume.

A Service Technician for Liberty Military Housing is responsible for performing routine maintenance and repairs in a multifamily residential housing community. Additionally, operate building systems and related equipment and tools to complete Liberty Military Housing's quality standards and resident satisfaction tasks. This role requires the ability to effectively communicate, perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards. We are looking for someone with one or more years of related experience. With a basic understanding or experience in two or more of the following trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, and appliance repair. Able to operate small hand and electrical tools. Basic computer skills.

As a Liberty Military Housing Porter/Groundskeeper, you will perform routine cleaning and upkeep of grounds, buildings, amenities, and the surrounding areas in a multi-family residential community. Operates tools, machinery, and other equipment to complete tasks in an efficient manner. Your role requires the ability to effectively communicate, perform quality work in a safe manner, and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

WHY JOIN OUR TEAM

As a member of the Liberty Military Housing team, you are an integral part of our foundation. With the support and resources of a long-established company, you can grow and develop both personally and professionally with our nationally recognized programs and opportunities for success. We believe in the value of people, investing in knowledge, and investing in the future. We believe our people make a difference, not only for the success of our company, but for the happiness of our residents.

#IND1

Advertising/Job Posting Title: Liberty Military Housing Maintenance Hiring Event in San Diego April 21st

Requisition ID: 2022-13504

Job Detail

• Company:
  Liberty Military Housing

Job Description

Are you looking for a great career with a great company?

Liberty Military Housing has an awesome company culture and is committed to the growth and advancement of its employees.

We are now a 100% Employee Owned Company and we can't wait to tell you all about it!

Liberty Military Housing has immediate openings throughout the San Diego area for Customer Service Representatives, Service Coordinators, and District & Assistant District Managers.

Once you have applied online and uploaded your resume, we will contact you to schedule your in-person interview. Apply quickly! Our available time slots are filling up fast!

EVENT DETAILS:

Thursday, April 21st

10:00 am to 3:00 pm

Santo Terrace Conference Room

10300 Yorktown Drive

San Diego, CA 92124

Walk-Ins Welcome! Please dress professionally and bring a current resume.

As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

As a Liberty Military Housing Service Coordinator, you will assist with the resident move in/move out process of a multi-family residential community. Your role includes heavy customer interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors and to ensure all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing's quality service and customer satisfaction standards.

As a Liberty Military Housing District Manager, you will be responsible for overseeing the operations of a multi-family residential community. This role is responsible for the property's financial success, supervising the performance of on-site personnel and providing a quality living experience for our residents. You must be able to effectively lead and motivate others to perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standard.

As a Liberty Military Housing Assistant District Manager, you will maintain and manage the day-to-day bookkeeping operations. You will assist with the supervision of on-site personnel and requires effective customer service skills, the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

WHY JOIN OUR TEAM

As a member of the Liberty Military Housing team, you are an integral part of our foundation. With the support and resources of a long-established company, you can grow and develop both personally and professionally with our nationally recognized programs and opportunities for success. We believe in the value of people, investing in knowledge, and investing in the future. We believe our people make a difference, not only for the success of our company, but for the happiness of our residents.

#IND1

Advertising/Job Posting Title: Liberty Military Housing Hiring Event for Customer Service Representatives, Service Coordinators, and District & Assistant District Managers in San Diego April 21st

Requisition ID: 2022-13505

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Maintenance Supervisor:

As a Liberty Military Housing Maintenance Supervisor, you will be responsible for managing the maintenance operations for a multi-family military residential community. You will supervise and direct Service Technicians, Groundskeepers and Housekeeping personnel in the repair and maintenance of HVAC, electrical and mechanical systems, plumbing, cleaning and maintaining of grounds and common areas of the community. In addition to supervising, you will perform general and specialized maintenance and repairs. You must be able to effectively lead and motivate others to perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Plan, schedule, and supervise the maintenance staff in the performance of their daily activities including: maintenance, installation and repairs, service requests, turns, cleaning of grounds and common areas.

• Hire, train, and develop employees and ensure company policies, procedures and safety practices are applied.

• Coordinate with vendors and contractors for installation, maintenance and repair work.

• Maintain the budget for the department; ensure all projects and scheduling are within budgetary guidelines.

• Prepare specifications for major planned projects, negotiate and/or solicit bids with contractors and vendors. Inspect the work of vendors for quality and conformance to specifications and cost requirements.

• Purchase/order maintenance supplies, materials and appliances in an efficient and cost effective manner. Ensure inventory is appropriately stocked and maintained.

• Ensure service requests, make-readies and other maintenance projects are completed accurately and timely according to LMH's quality standards.

• Conduct regular safety inspections of the property, correct any unsafe practices or situations and ensure all maintenance staff is trained on safety practices including correct handling of chemicals, supplies and equipment.

• Comply with all OSHA safety regulations, federal, state and local applicable laws regarding health, safety or environment, including LMH's standard operating procedures and policies.

What You Need For Success:

• A minimum of 2 years related experience, 2 years in a supervisory role (property management experience preferred).

• Proven ability to effectively supervise and lead a team.

• HVAC and EPA Certifications preferred.

• Advance level of understanding and experience in the following basic trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, and appliance repair.

• Excellent verbal, written and communication skills.

• Outstanding proven customer service skills.

• Basic computer skills (able to operate mobile device, PC).

• Ability to operate a motor vehicle (valid license required).

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

• Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours and emergency overtime as required.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Advertising/Job Posting Title: Maintenance Supervisor I

Requisition ID: 2022-13487

Street: 600 Davenport Court

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of an Events Coordinator:

As a Liberty Military Housing Events Coordinator, you will plan, create, coordinate and host events and programs for residents that build connections within their community, create memories for the family, and provide rewarding experiences and opportunities. Your position is responsible for effectively producing high quality and well planned events and managing all aspects of the event planning process. Your role requires strong organizational skills, self-starter with high energy, ability to travel to various locations within the region and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Event Planning- develop and coordinate all phases of the event planning process (research, design, planning, coordination, and evaluation) with delivering quality and creative.

• Event Management - ability to manage and execute multiple events simultaneously. This includes but not limited to timelines, production schedules, risk assessment, creative design, vendor/venue management, event team coordination, and logistics management.

• Event Production Coordination - responsible for executing on and off site events including but not limited to event team coordination, event set-up, day of hosting, event and risk brief, managing logistics throughout the event, and event tear down.

• Budgets and Contracts - oversee, review, and process assigned accounting and financial matters based on assigned event budgets. (i.e. processing invoices in Payscan, MEC's/IEC's, PAF's, PO's, requesting quotes from vendors).

• District Support- support District Teams within the event planning process to ensure the success of the event experience and entire planning process.

• Marketing Coordination- develop, design, and create effective and comprehensive marketing plans and materials to market events and programs (i.e. flyers, website content, social media content, newsletters, banners, posters, email, event photography, event registration management).

• Partnership Coordination- collaborate with like-minded military organizations, agencies and businesses on partnership and/or sponsorship opportunities to meet the needs of the residents through programing, events and other resident events.

• Record Keeping- maintaining accurate event folders and records both online and in paper form and submit required items by deadlines (i.e. event recaps, attendance stats, evaluations, event photos).

• Department Support - support through special projects, team members, and collateral duties as assigned.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environmental, Fair Housing and LMH Standard Operating Procedures and Policies.

What You Need for Success:

• Position requires event planning experience; experience with recreation, hospitality, marketing, communication or related fields with a minimum of 1-2 years' experience preferred.

• Solid computer skills required. Proficiency in using Microsoft Office, a website Content Management System (preferred), Google applications including GMAIL, social media platforms, and graphic software (Adobe, Publisher, Photoshop, and InDesign preferred).

• Effective written and verbal communication and interaction skills with internal/external customers to sufficiently exchange or convey information and to give and receive work direction.

• Excellent project planning organization and strategic planning skills.

• Ability to work in a fast-paced environment, effective time management, ability to balance multiple tasks and projects, prioritize and complete assigned duties to ensure operational and event objectives and goals are achieved.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a varied and flexible schedule, including evenings and weekends, holidays and overtime as required.

• Ability to lift up to a maximum of 50lbs.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Advertising/Job Posting Title: Events Coordinator I

Requisition ID: 2022-13494

Street: 3360 Murray Ridge Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Coordinator:

As a Liberty Military Housing Service Coordinator, you will assist with the resident move in/move out process of a multi-family residential community. Your role includes heavy customer interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors and to ensure all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing's quality service and customer satisfaction standards

Your Responsibilities include, but not limited to:

• Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections.

• Assist with the ordering and scheduling of vendor services.

• Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.

• Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Provide residents with any charges related to move out/final inspection results.

• Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).

• Generate work orders for make readies and other maintenance service requests.

• Assist with the closing of work orders/tickets once work is completed.

• Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices.

• Resident follow-ups after services are rendered/completed.

• Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.

• Address and follow up on customer service concerns from Satisfacts survey.

• Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).

• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).

• Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

What You Need for Success:

• 1-2 years' experience in residential property management or customer service role preferred.

• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.

• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.

• Strong service and interpersonal skills.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.

• Knowledge of OSHA laws and regulations.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

• May require use of a personal/company vehicle or electrical cart.

• Must be able to meet the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13496

Street: 3250 Transmitter Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of an Assistant Property Manager:

As a Liberty Military Housing Assistant Property Manager, you will maintain and manage the day-to-day bookkeeping operations. You will assist with the supervision of on-site personnel and requires effective customer service skills, the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

An Assistant Property Manager Responsibilities include, but not limited to:

• Bookkeeping of the community, including paying bills, creating and receiving purchase orders, change orders, processing of A/P, A/R, delinquencies, collections, and invoicing.

• Assisting the District Manager with the community budget and achievement of operational and financial goals.

• Assisting with various duties, including training, coaching and supervision of office staff.

• Collection of outstanding rents, prepares and sends delinquency and balance due letters to residents.

• Maintaining accurate records of all bookkeeping transactions; adjusts ledgers, prepares/reconciles delinquency reports, verifies/adjusts BAH, and submits write-off packages.

• Providing constant vendor/contractor communications concerning billing and invoicing.

• Promoting positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Assisting and mentoring Customer Service Representatives and other office staff with duties and resident relations.

• Performing other general office duties, i.e. phones, filing, special projects and assignments, as needed.

• Performing various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Composing and distributing of correspondence/notices (rent collections, violation notices, reminders, community events, etc.).

• Participating in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMH's quality standards.

• Participating and attending various department or regional meetings, seminars, or work-related events.

What An Assistant Property Manager Needs for Success:

• Position requires 2 or more years of residential property management or administrative/bookkeeping experience.

• Proficiency and working knowledge of personal computers, keyboard, Internet search and email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Fair Housing certification, if not certified, must be obtained within 2 weeks of employment.

• Effective communication and interaction with management team, military partners, co-workers, vendors or residents sufficient to exchange or convey information and to give and receive work direction.

• Strong customer service and interpersonal skills.

• Ability to multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Advertising/Job Posting Title: Assistant Property Manager I

Requisition ID: 2022-13493

Street: 4025 Home Avenue

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Technician I (Maintenance Technician I):

As a Liberty Military Housing Service Technician I, you will be responsible for performing routine maintenance and repairs in a multifamily residential community. You will operate building systems and related equipment and tools to complete tasks to Liberty Military Housing's quality standards and resident's satisfaction. You will be required to effectively communicate, perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Perform routine maintenance and repairs on a variety of building systems and appliances including electrical, plumbing, painting, appliance repair and HVAC, etc.

• Apply basic skills in two or more of the following trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, general appliance repair, etc. to ensure quality maintained homes and community.

• Perform routine service repairs, and preventative maintenance of all aspects, in homes, common areas, grounds and community.

• Complete resident-requested repairs and service within the required time frame (24 hours).

• Complete all assigned maintenance work on vacant homes within LMH standards.

• Perform On-call service requests and emergency calls.

• May participate in routine inspections (including QC, move in, preventative maintenance, machinery, appliance, etc.).

• Perform general maintenance and cleaning of common areas, maintenance shop, trash removal, and snow removal (if applicable).

• Report any maintenance concerns for repairs on homes, community and/or common areas to supervisor.

• Maintain and updates all assigned service requests using Yardi Mobile until assignment is completed and closed.

• Demonstrate the appropriate and safe use of standard hand and power tools, equipment and machinery.

• Comply with all OSHA safety regulations, local applicable laws regarding health, safety or environment and LMH Standard Operating Procedures and Policies.

• Understand and follow safe work practices for all trades, including but not limited to: Lockout Tag-out, Confined Space Entry, use of hazardous chemicals, use of Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces.

What You Need for Success:

• One or more years' related maintenance experience preferred.

• Beginning level understanding or experience in two or more basic trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, appliance repair.

• Working knowledge of appliances.

• Competent skills regarding the operation of small hand and electrical tools, basic electrical, carpentry, painting and small machinery repair.

• Effectively communicate and interact with co-workers, managers, vendors or residents sufficient to exchange or convey information and to give or receive work direction.

• Basic computer skills (able to operate mobile device, PC).

• Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours and emergency overtime as required.

• Ability to operate motor vehicle (valid license required).

• Ability to travel to other regional locations for work, training, meetings and other work-related.

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

• May require use of personal or company vehicle, or electrical cart.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Advertising/Job Posting Title: Maintenance Technician I

Requisition ID: 2022-13502

Street: 1538 Chrisman Drive

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Technician I (Maintenance Technician I):

As a Liberty Military Housing Service Technician I, you will be responsible for performing routine maintenance and repairs in a multifamily residential community. You will operate building systems and related equipment and tools to complete tasks to Liberty Military Housing's quality standards and resident's satisfaction. You will be required to effectively communicate, perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Perform routine maintenance and repairs on a variety of building systems and appliances including electrical, plumbing, painting, appliance repair and HVAC, etc.

• Apply basic skills in two or more of the following trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, general appliance repair, etc. to ensure quality maintained homes and community.

• Perform routine service repairs, and preventative maintenance of all aspects, in homes, common areas, grounds and community.

• Complete resident-requested repairs and service within the required time frame (24 hours).

• Complete all assigned maintenance work on vacant homes within LMH standards.

• Perform On-call service requests and emergency calls.

• May participate in routine inspections (including QC, move in, preventative maintenance, machinery, appliance, etc.).

• Perform general maintenance and cleaning of common areas, maintenance shop, trash removal, and snow removal (if applicable).

• Report any maintenance concerns for repairs on homes, community and/or common areas to supervisor.

• Maintain and updates all assigned service requests using Yardi Mobile until assignment is completed and closed.

• Demonstrate the appropriate and safe use of standard hand and power tools, equipment and machinery.

• Comply with all OSHA safety regulations, local applicable laws regarding health, safety or environment and LMH Standard Operating Procedures and Policies.

• Understand and follow safe work practices for all trades, including but not limited to: Lockout Tag-out, Confined Space Entry, use of hazardous chemicals, use of Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces.

What You Need for Success:

• One or more years' related maintenance experience preferred.

• Beginning level understanding or experience in two or more basic trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, appliance repair.

• Working knowledge of appliances.

• Competent skills regarding the operation of small hand and electrical tools, basic electrical, carpentry, painting and small machinery repair.

• Effectively communicate and interact with co-workers, managers, vendors or residents sufficient to exchange or convey information and to give or receive work direction.

• Basic computer skills (able to operate mobile device, PC).

• Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours and emergency overtime as required.

• Ability to operate motor vehicle (valid license required).

• Ability to travel to other regional locations for work, training, meetings and other work-related.

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

• May require use of personal or company vehicle, or electrical cart.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Advertising/Job Posting Title: Maintenance Technician I

Requisition ID: 2022-13501

Street: 1538 Chrisman Drive

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Porter/Groundskeeper:

As a Liberty Military Housing Porter/Groundskeeper, you will perform routine cleaning and upkeep of grounds, buildings, amenities, and the surrounding areas in a multi-family residential community. Operates tools, machinery, and other equipment to complete tasks in an efficient manner. Your role requires the ability to effectively communicate, perform quality work in a safe manner, and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Performs routine cleaning and maintenance of grounds, amenities, building exteriors district office, pool, recreation areas, parking lots and other areas surrounding the community.

• Removes trash from grounds, office areas, homes, and the surrounding community perimeter on a daily basis.

• Details interior and exterior areas on a regular basis, using general cleaning tools and equipment (i.e. broom, mop, vacuum, rake or blower to keep entry areas, sidewalks, streets and walking areas clean of debris, dust, leaves and brush).

• May help with snow shovelling (where applicable) of sidewalks and other main entry areas.

• Assists in the preparation of make ready units including removal of trash from vacant homes (trash outs), touch up paint, and general cleaning prior to make-ready.

• Assists with various physical tasks as directed; carrying and removal of abandoned furniture, tools, appliances, and other equipment.

• Assists with repairs, replacement and installation of window and door screens, lightbulb and other fixtures.

• Helps clean and maintain storage and shop areas.

• Assists Service Technicians when needed.

• May perform minor interior and exterior touch up painting/caulking.

• Cleans air conditioning vents, replaces air filters, and smoke detectors.

• Performs any additional routine cleaning/maintenance on property as requested, as needed, or as directed.

• Reports any maintenance concerns for repairs on homes, community and/or common areas to management.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment and LMH Standard Operating Procedures and Policies.

• Understands and follows safe work practices for all trades, including but not limited to: Lockout Tag-out, Confined Space Entry, use of hazardous chemicals, use of Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces. Performs any additional routine maintenance on property as requested by supervisor.

What You Need for Success:

• Entry level to 6 months of general custodial/maintenance experience.

• Beginning level understanding of grounds maintenance.

• Ability to use hand and power tools and cleaning equipment applicable to job requirements.

• Communication and effective interaction with co-workers, managers, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.

• Ability to operate a motor vehicle (valid license required).

• Basic computer skills preferred (PC/mobile device).

• Ability to travel to other regional locations for work, training, meetings, and other work-related activities.

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

• May require use of a personal or company vehicle, or electrical cart.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13484

Street: 21967 Cuddihy Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Regional Leasing & Outreach Director:

As the Liberty Military Housing Regional Leasing & Outreach Director, you will be the leader in the Region who will oversee the Leasing Center, marketing, communications, resident programs and employee engagement programs. In this role you will be responsible for monitoring social media, the website, and other marketing and leasing platforms. You will support and take the lead on LMH initiatives as needed or assigned. You will also be responsible for creating good will and strong resident satisfaction within the districts through resident relations and programs as well as positive interactions and communications.

Your Responsibilities include, but not limited to:

• Oversight of leasing team: manage the waitlist, effectively communicate waitlist timeframes, minimize vacancy loss, and effectively work with the districts to project availability of homes.

• Promote resident survey participation: SatisFacts, Tenant Satisfaction Surveys, etc.

• Oversight of resident events and programs.

• Responsible for research, development, and implementation of strategic marketing plan(s) to meet and sustain targeting occupancy and other business objectives.

• Administration of customer relationship management software.

• Create and maintain all regional/site marketing collateral and assets to include: videos, photography, virtual tours, floor plans, site maps, brochures, websites, etc.

• Develop an engaging brand presence on regional social media channels. Strategy development to implement content, including optimization, paid and promoted campaigns, contests, and/or contracted agency strategies.

• Set up and continually monitor reputation management for each community and assist team members with strategies to improve while overseeing review responses.

• Facilitate and collaborate resident communication needs specific to the region.

• Conduct regular site visits to ensure the property has proper curb appeal, appropriate signage, models are clean and set up accurately, and all marketing opportunities are leveraged.

• Oversee and provide training to local and regional teams to reinforce initiatives and company best practices.

• Create and maintain marketing budgets for individual communities and/or regions.

• Regularly communicate with key stakeholders to include: asset managers, regional executive team members, government partners, et., regarding marketing performance of any particular asset and/or overall portfolio.

• Support and/or take the lead on any LMH initiatives.

• Promotes and coordinates team awards, programs, recognition events and other activities.

• Assist prospective residents with information regarding their lease, the community, and the move-in process.

• Respond to social media postings (Facebook and other social media outlets).

• Serves as the Liberty Military Housing representative for local events; resident programs, MWR, Chamber of Commerce, Job Fairs, etc.

• Promotes positive resident relations by connecting with residents and building appropriate rapport to understand needs, expectations, and requirements in order to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.

• Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.

• Develop and execute resident programs and activities to build a strong sense of community within the neighborhoods.

• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMH's quality standards.

• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

What You Need for Success:

• Position requires 2-4 years in a customer service and/or marketing role (property management experience a plus).

• Demonstrated skills in the area of customer service, customer resolution, strong written and verbal communication skills.

• Proven experience in a senior or supervisory role with the ability to train and mentor employees.

• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Proficiency in written, grammar and verbal communication skills.

• Ability to effectively interact with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.

• Proficiency in current technology and social media.

• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

• May require use of personal/company vehicle or electrical cart.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

What we Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Advertising/Job Posting Title: Regional Leasing & Outreach Director

Requisition ID: 2022-13485

Street: 7916 Plant Road

Job Detail

• Company:
  Liberty Military Housing