Company Detail

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Coordinator:

As a Liberty Military Housing Service Coordinator, you will assist with the resident move in/move out process of a multi-family residential community. Your role includes heavy customer interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors and to ensure all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing's quality service and customer satisfaction standards

Your Responsibilities include, but not limited to:

• Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections.

• Assist with the ordering and scheduling of vendor services.

• Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.

• Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Provide residents with any charges related to move out/final inspection results.

• Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).

• Generate work orders for make readies and other maintenance service requests.

• Assist with the closing of work orders/tickets once work is completed.

• Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices.

• Resident follow-ups after services are rendered/completed.

• Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.

• Address and follow up on customer service concerns from Satisfacts survey.

• Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).

• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).

• Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

What You Need for Success:

• 1-2 years' experience in residential property management or customer service role preferred.

• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.

• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.

• Strong service and interpersonal skills.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.

• Knowledge of OSHA laws and regulations.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

• May require use of a personal/company vehicle or electrical cart.

• Must be able to meet the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13423

Street: 8068 Sand Hill Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Customer Service Representative:

As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Assists prospective residents with information regarding their lease, the community, and the move-in process.

• Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.).

• Ensures all lease paperwork is completed and entered into the system.

• Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.

• Supports residents during the move-out process, which may include notice to vacate and resident transfers.

• Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.

• May perform post-turn unit inspections and complete move-in inventory inspections with new residents.

• Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.

• Responsible for lease renewal notification and timely resident notice to renew or vacate.

• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.

• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.

• Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).

• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

What You Need for Success:

• Position requires 6 months+ of residential property management or customer service role preferred.

• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanour in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13422

Street: 8068 Sand Hill Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Customer Service Representative:

As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Assists prospective residents with information regarding their lease, the community, and the move-in process.

• Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.).

• Ensures all lease paperwork is completed and entered into the system.

• Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.

• Supports residents during the move-out process, which may include notice to vacate and resident transfers.

• Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.

• May perform post-turn unit inspections and complete move-in inventory inspections with new residents.

• Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.

• Responsible for lease renewal notification and timely resident notice to renew or vacate.

• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.

• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.

• Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).

• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

What You Need for Success:

• Position requires 6 months+ of residential property management or customer service role preferred.

• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanour in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13421

Street: 1130A 34th Street

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Call Center Representative:

As a Liberty Military Housing Call Center Representative, you will be responsible for providing customer service and assistance to the residents of Liberty Military Housing by addressing their needs and concerns and responding efficiently and accurately. You will also provide administrative support to the district offices nationwide.

Your Responsibilities include, but not limited to:

• Acts as a conduit for maintenance requests that have errors/concerns and ensures they are brought to the attention of the National Call Center Manager to ensure the proper resolution/review.

• Effectively communicates with the National Call Center Manager/Immediate Supervisor(s) concerning any resident/employee concerns, comments and needs.

• Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as directed by the National Call Center Manager.

• Participates in dispatch schedule to ensure all messages from answering service are responded to correctly and entered in a timely manner.

• Ensures that company property is not taken or damaged in any way.

• Maintains a service level of 70% or higher when answering calls within 30 seconds or less.

• Maintains an average of 5% total calls as compared to all weekly answered calls.

• Maintains a satisfactory attendance record with minimal tardiness, call outs and unpaid leave.

• Assists immediate Supervisor with updating and maintaining daily the HOT Items Board and binder.

• Immediately contacts emergency maintenance personnel as any emergency maintenance situation develops per LMH guidelines.

• Contact the applicable public service response organization (fire department, police, EMS, etc) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and National Call Center Manager. Follows applicable emergency procedures.

• Assists National Call Center Manager/Supervisor(s)/Team Lead with special projects as needed.

• Participates in monthly call coaching goals as outlined by the QA Supervisor and Supervisor/Team Lead.

• Participates in monthly and any -as needed- training workshops as directed by the National Call Center Manager/Training Supervisor.

• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.

• Performs other duties as necessary.

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Google, Gmail, call center software and other company-related systems).

What You Need for Success:

• High school diploma or GED required.

• 6 months - one year of customer service experience required.

• Flexible schedule to include weekends and/ or evenings.

• Call Center and data experience a plus.

• Customer-focused attitude and willingness to serve customers.

• Must have an understanding of resident needs, knowledge of property locations, and general knowledge of maintenance service categories.

• Excellent verbal skills and exceptional listening, questioning and call control techniques.

• Aptitude to handle challenging telephone call situations.

• Ability to accurately and efficiently process information and tasks.

• Excellent computer proficiency (MS Office - Word, Excel and Outlook) and experience with phone systems.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13418

Street: 3495 Santo Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Call Center Representative:

As a Liberty Military Housing Call Center Representative, you will be responsible for providing customer service and assistance to the residents of Liberty Military Housing by addressing their needs and concerns and responding efficiently and accurately. You will also provide administrative support to the district offices nationwide.

Your Responsibilities include, but not limited to:

• Acts as a conduit for maintenance requests that have errors/concerns and ensures they are brought to the attention of the National Call Center Manager to ensure the proper resolution/review.

• Effectively communicates with the National Call Center Manager/Immediate Supervisor(s) concerning any resident/employee concerns, comments and needs.

• Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as directed by the National Call Center Manager.

• Participates in dispatch schedule to ensure all messages from answering service are responded to correctly and entered in a timely manner.

• Ensures that company property is not taken or damaged in any way.

• Maintains a service level of 70% or higher when answering calls within 30 seconds or less.

• Maintains an average of 5% total calls as compared to all weekly answered calls.

• Maintains a satisfactory attendance record with minimal tardiness, call outs and unpaid leave.

• Assists immediate Supervisor with updating and maintaining daily the HOT Items Board and binder.

• Immediately contacts emergency maintenance personnel as any emergency maintenance situation develops per LMH guidelines.

• Contact the applicable public service response organization (fire department, police, EMS, etc) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and National Call Center Manager. Follows applicable emergency procedures.

• Assists National Call Center Manager/Supervisor(s)/Team Lead with special projects as needed.

• Participates in monthly call coaching goals as outlined by the QA Supervisor and Supervisor/Team Lead.

• Participates in monthly and any -as needed- training workshops as directed by the National Call Center Manager/Training Supervisor.

• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.

• Performs other duties as necessary.

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Google, Gmail, call center software and other company-related systems).

What You Need for Success:

• High school diploma or GED required.

• 6 months - one year of customer service experience required.

• Flexible schedule to include weekends and/ or evenings.

• Call Center and data experience a plus.

• Customer-focused attitude and willingness to serve customers.

• Must have an understanding of resident needs, knowledge of property locations, and general knowledge of maintenance service categories.

• Excellent verbal skills and exceptional listening, questioning and call control techniques.

• Aptitude to handle challenging telephone call situations.

• Ability to accurately and efficiently process information and tasks.

• Excellent computer proficiency (MS Office - Word, Excel and Outlook) and experience with phone systems.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13429

Street: 3495 Santo Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Porter/Groundskeeper:

As a Liberty Military Housing Porter/Groundskeeper, you will perform routine cleaning and upkeep of grounds, buildings, amenities, and the surrounding areas in a multi-family residential community. Operates tools, machinery, and other equipment to complete tasks in an efficient manner. Your role requires the ability to effectively communicate, perform quality work in a safe manner, and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Performs routine cleaning and maintenance of grounds, amenities, building exteriors district office, pool, recreation areas, parking lots and other areas surrounding the community.

• Removes trash from grounds, office areas, homes, and the surrounding community perimeter on a daily basis.

• Details interior and exterior areas on a regular basis, using general cleaning tools and equipment (i.e. broom, mop, vacuum, rake or blower to keep entry areas, sidewalks, streets and walking areas clean of debris, dust, leaves and brush).

• May help with snow shovelling (where applicable) of sidewalks and other main entry areas.

• Assists in the preparation of make ready units including removal of trash from vacant homes (trash outs), touch up paint, and general cleaning prior to make-ready.

• Assists with various physical tasks as directed; carrying and removal of abandoned furniture, tools, appliances, and other equipment.

• Assists with repairs, replacement and installation of window and door screens, lightbulb and other fixtures.

• Helps clean and maintain storage and shop areas.

• Assists Service Technicians when needed.

• May perform minor interior and exterior touch up painting/caulking.

• Cleans air conditioning vents, replaces air filters, and smoke detectors.

• Performs any additional routine cleaning/maintenance on property as requested, as needed, or as directed.

• Reports any maintenance concerns for repairs on homes, community and/or common areas to management.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment and LMH Standard Operating Procedures and Policies.

• Understands and follows safe work practices for all trades, including but not limited to: Lockout Tag-out, Confined Space Entry, use of hazardous chemicals, use of Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces. Performs any additional routine maintenance on property as requested by supervisor.

What You Need for Success:

• Entry level to 6 months of general custodial/maintenance experience.

• Beginning level understanding of grounds maintenance.

• Ability to use hand and power tools and cleaning equipment applicable to job requirements.

• Communication and effective interaction with co-workers, managers, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.

• Ability to operate a motor vehicle (valid license required).

• Basic computer skills preferred (PC/mobile device).

• Ability to travel to other regional locations for work, training, meetings, and other work-related activities.

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

• May require use of a personal or company vehicle, or electrical cart.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13424

Street: 1200 South Birdneck Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Community Services Manager :

As a Liberty Military Housing Community Services Manager, you will be responsible for general oversight of the region's Community Services Program and serves as a Department Head on the regional management team. This role includes leading the Community Services Mission by overseeing the delivery of events and programs for residents that build connections within their community, create memories for the family, and provide rewarding experiences and opportunities. This position is responsible for defining the overall strategic plan and effectively managing to ensure that all Community Services personnel perform quality professional work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

- Strategic Planning - develop and lead strategic visions including annual plan and create goals and objectives for the department.

- Training - assess, design, implement, and train team members on all aspects of the event industry standards, event planning process, and other Community Services related items. Responsible for identifying needs, current trends, and participating in industry educational opportunities with the focus of supporting the department's mission statement to achieve resident satisfaction.

- Budget Management - oversee, review, and process assigned accounting and financial matters for the department. (i.e. processing invoices, reviewing and approving IR's and PO's in Payscan, review MEC's/IEC's, Petty Cash, reviewing and approving PAF's, monthly reporting). Create annual budget and individual event budgets and ensure events are fiscally responsible and staying under budget.

- Vendor and Contract Management - create and maintain professional relationships with vendors that adhere to Lincoln's vendor policy and ensures fiscal and risk management guidelines are being followed. Ensuring department is adhering to negotiating contracts and managing vendor relationships through strong communication.

- Collaboration - support regional and/or company initiatives through collaborating with internal/external customers to achieve a common goal.

- Event Production - responsible for executing events as needed for the region including but not limited to Event Planning Process, event team coordination, event set-up, day of hosting, event and risk brief, managing logistics throughout the event, and event tear down.

- Marketing - collaborate with National Marketing team to ensure the department is utilizing branding and completing effective and comprehensive marketing plans and materials to market events and programs effectively to residents (i.e. flyers, website content, develop and manage social media, newsletters, banners, posters, email, event photography, event registration management).

- Partnership Coordination- seek, create, and maintain relationships with like-minded organizations to create partnership and sponsorship opportunities that meet the needs of the residents through programing and resident events.

- Administrative Duties - performs various administrative and computer tasks (i.e. phones, filing, record keeping, email communications, input of information/data into various software and information systems).

- Department Engagement - Build, motivate, and inspire a team through developing and implementing team building activities and opportunities for the team to create a culture of positive collaboration to support staying mission focused.

- Public Relations - participate, lead, present both internally and externally at various department or regional meetings, seminars, industry functions, and other work-related functions.

- Office Management - oversee the Community Services office operations, vehicles, storage, supplies, equipment, and building needs.

- Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

Leadership

- Directly responsible for managing, hiring, scheduling, and developing the Community Services team. Evaluate the efficiency of staff and provide on-going training, coaching, counseling, and supportive leadership. Document and communicate employee situations/concerns with regional management and administer coaching plans and improvement plans as needed.

- Team Member Coaching - conduct one-on-one meetings monthly to coach and mentor team members through their event planning process to ensure expectations are being met through defined goals and support with guidance and decision making as needed.

- Ensure all administrative processes involving personnel are handled effectively and in a timely manner. (i.e. new hire paperwork, performance evaluations, bonus plans, time sheets, etc.)

- Ensure all employees comply with company policies and procedures, and complete required training (i.e. on-line, instructor-lead, etc.) in a timely manner.

- Ensure all work practices of team are in compliance with all OSHA safety regulations, federal, state, and local applicable laws regarding health, safety or environmental, Fair Housing and LMH's standards, policies and procedures.

- Ability to demonstrate skills in customer service, problem-solving, decision-making, multi-tasking, communication, and with high skills in organization and balance.

What You Need for Success:

- Position requires a minimum of 5 years' or more experience in the event industry specifically with planning and coordinating events. Military and children event experience preferred.

- Position requires experience with managing personnel, department expectations, SOP and document management, annual budgets, and experience with developing and leadership training.

- A degree in event planning, recreation, hospitality, business, public relations, marketing, communication, or related field preferred. Certificate in event management is a plus.

- Ability to demonstrate leadership skills and good professional judgement when dealing with difficult situations. Be able to demonstrate leading by example, role modeling good professional behavior using company's core values.

- Ability to demonstrate good balance between professional and personal relationships and matters.

- Ability to represent Lincoln and the Community Services Department professionally and with pride and passion.

- Ability to be self-reliable and take initiative and ownership with assigned tasks and responsibilities.

- Ability to work with regional team and be a team-player on achieving the goals of the region both for employees and residents.

- Experience with and understanding of budgets, proposals, contracts, and negotiation skills.

- Demonstrates solid computer skills. Proficiency in using Microsoft Office, a website Content Management System (preferred), Google applications including GMAIL, social media platforms, and graphic software (Adobe, Publisher, Photoshop, and InDesign preferred).

- Must be able to work a flexible schedule including nights, weekends, and some holidays. Must be able to balance personal and professional hours and expectations. Must be able to demonstrate good time management and balance of duties.

- Must be able to demonstrate strong verbal and written communication skills including public speaking.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13428

Street: 2100 Independence Blvd

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of an Operations Trainer:

As a Liberty Military Housing Operations Trainer, you will be responsible for coordinating, delivering and preparing all training to employees within the organization. You will provide training resources and tools to help improve performance and development of employees while delivering on LMH's mission and core values. This includes facilitation of courses that are applicable to team member growth and LMH operations, soft skills, and computer software learning. You will also aid in evaluating team member's performance and monitor for adherence to LMH policies and procedures.

Your Responsibilities include, but not limited to:

• Facilitates training courses applicable to LMH operations (i.e. Systems training, leadership development, customer service, operational training, compliance, onboarding, Standard Operating Procedures, etc.) to all team members.

• Promote and deliver on-site, one:one sessions, classroom, and webinar-based training sessions.

• Develops and deploys evaluations and assessments to measure training solutions effectiveness, retention application and impact to business.

• Recommends appropriate learning tools that are engaging, effective, and value-added to achieve course objectives based on Team Member's needs.

• Responsible for the coordination and communication related to training including, invites, agendas, room set, training schedules, reports, documentation, class attendance, training recaps, and all other necessary training communication.

• Responsible for the updating, ordering and maintaining of training collateral and other materials associated with training.

• Creates, maintains, and audits compliant training records and files. Ensures adherence to training Standard Operating Procedures (SOP's) and annual training requirements, including new procedure training and re-certification activities.

• Coordinates internal and external resources in regards to planning, developing and delivering training to a designated location/property.

• Collaborates with operational team in audit reviews to ensure necessary training solutions are identified and facilitated to ensure compliance of all policies.

• Other duties not listed above as directed by the National Director of Training & Development.

What You Need for Success:

• Knowledge of learning and development best practices

• Excellent leadership and professional presentation skills

• Excellent written and oral communication skills

• Property Management experience preferred.

• Exceptional scheduling and organizational skills.

• Software proficiency specifically Yardi, PowerPoint, MS Word, Excel.

• Experience working with Learning Management Systems

• Knowledge of Fair Housing Laws

• Previous demonstrated training experience preferred, classroom facilitation required.

• The position requires mobility within the office and the ability to operate a computer, phone and other office machinery.

• Must be able to deal with a fast-paced, constantly changing work environment, including handling multiple tasks on a daily basis.

• Ability to lift up to a maximum of 30lbs.

• Position requires use of personal/company vehicle, ability to travel to multiple locations, must have valid driver's license.

• This position requires anywhere from 50-75% travel based on national needs. This includes travel to other regional locations for work, training, meetings and other work-related activities.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Advertising/Job Posting Title: National Operations Trainer

Requisition ID: 2022-13417

Street: 3250 Transmitter Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a District Manager II (Property Manager II):

As a Liberty Military Housing District Manager II, you will be responsible for overseeing the operations of a multi-family residential community. This role is responsible for the property's financial success, supervising the performance of on-site personnel and providing a quality living experience for our residents. You must be able to effectively lead and motivate others to perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

A District Manager's Responsibilities include, but not limited to:

Leadership:

• Manage, hire, schedule, and develop the on-site team, including office and maintenance personnel.

• Evaluate the efficiency of staff and provide on-going training, coaching, counseling, and supportive leadership.

• Ensure all employees comply with company policies and procedures, and complete required training (i.e. on-line, instructor-lead, etc.) in a timely manner.

Operational/Administrative:

• Responsible for the community budget and achievement of operational, financial and occupancy goals which includes overseeing, reviewing and monitoring all district accounting and financial matters (Processing of A/P, A/R, delinquencies, process PAF's, budget approvals, collections, invoicing, etc.).

• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.

• Oversee all Capital Expenditure projects for the community (i.e. approvals, letters, tracking, scheduling, and inspections).

• Participate and oversee staff in outreach marketing activities (i.e. market surveys, shop competitors) on a regular basis to obtain prospective residents.

• Conduct regular property walks/inspections (grounds, common areas, parking lots, maintenance shop, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Ensure make-readies and other maintenance projects are completed accurately and timely by maintenance staff according to LMH's quality standards.

• Contribute to a safe and secure environment, reporting potential safety hazards and adhering to all company safety policies, practices and regulations.

• Comply with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.

Resident Relations:

• Ensure resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Work in conjunction with district staff/community services team to develop and/or implement resident retention programs (i.e., resident functions, monthly newsletters, etc.).

• Consistently ensure policies of the community are followed by residents and take appropriate/corrective action when necessary.

What A Property Manager Needs for Success:

• Minimum of 3 years' experience in the property management industry (previous supervisory experience preferred).

• Proven success demonstrating leadership, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.

• Ability to encourage a positive and collaborative team environment.

• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.

• Fair Housing certification - must obtain Fair Housing certification within 2 weeks of employment.

• Experience with and understanding of budgets and financial operations.

• Effective communication and interaction with management team, military partners, subordinates, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.

• Ability to multi-task, prioritize and delegate duties to ensure operational objectives are achieved.

• Possess a positive and professional demeanor in all business interactions, under all circumstances.

• Proficiency and working knowledge of personal computers: keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Ability to operate a motor vehicle (valid license required).

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

• Available to work a flexible schedule including weekends, off-hours and emergencies as required.

What We Provide You:

Liberty offers a wide range of insurance options, programs, and benefits that let you and your family be healthy and plan for the future. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation, incentive programs and generous paid time off.

#IND1

Requisition ID: 2022-13419

Street: 1530 Bullpup Circle

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Manager:

As a Liberty Military Housing Service Manager, you will manage the life-cycle of the resident move in/out process of a multi-family residential community. Your role includes heavy customer service interaction, ability to effectively schedule maintenance work, including the work of vendors and contractors and ensuring all service requests and work orders are completed in a timely manner. Your role includes supervising and training other staff members and requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing's quality service and customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Schedules and conducts home inspections as it relates to the move in/out process, including pre-move in, move out, and final inspections.

• Coordinates maintenance staff and vendor schedules to align with move in deadlines.

• Maintains and monitors the make-ready boards to ensure work is accurately distributed and meets completion time lines.

• Provides residents with any charges related to move out/final inspection results.

• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Trains and supervises other staff members regarding inspections and other service related tasks.

• Schedules and monitors water intrusion which includes communicating to residents, follow up and 3-day notices.

• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.

• Address and follow up on customer service concerns from Satisfacts survey.

• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Maintains various reports, systems or logs (Keytrak, pest control, vendor/product logs, etc.).

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Composing and distributing of correspondence/notices (3-day, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).

• Participates in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Complies with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.

What You Need for Success:

• Position requires 2 or more years' experience in residential property management or a role with extensive customer service.

• Prior experience with supervising one or more staff members preferred.

• Prior work with vendors or ordering services (appliances, plumbing, and electrical) preferred.

• Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, and co-workers; sufficient to exchange or convey information and to give and receive work direction.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13414

Street: 5853 N 10th Street

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Customer Service Representative:

As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Assists prospective residents with information regarding their lease, the community, and the move-in process.

• Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.).

• Ensures all lease paperwork is completed and entered into the system.

• Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.

• Supports residents during the move-out process, which may include notice to vacate and resident transfers.

• Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.

• May perform post-turn unit inspections and complete move-in inventory inspections with new residents.

• Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.

• Responsible for lease renewal notification and timely resident notice to renew or vacate.

• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.

• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.

• Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).

• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

What You Need for Success:

• Position requires 6 months+ of residential property management or customer service role preferred.

• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanour in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Advertising/Job Posting Title: Palm District Customer Service Representative

Requisition ID: 2022-13416

Street: 1003 Cottontail Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Call Center Representative:

As a Liberty Military Housing Call Center Representative, you will be responsible for providing customer service and assistance to the residents of Liberty Military Housing by addressing their needs and concerns and responding efficiently and accurately. You will also provide administrative support to the district offices nationwide.

Your Responsibilities include, but not limited to:

• Acts as a conduit for maintenance requests that have errors/concerns and ensures they are brought to the attention of the National Call Center Manager to ensure the proper resolution/review.

• Effectively communicates with the National Call Center Manager/Immediate Supervisor(s) concerning any resident/employee concerns, comments and needs.

• Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as directed by the National Call Center Manager.

• Participates in dispatch schedule to ensure all messages from answering service are responded to correctly and entered in a timely manner.

• Ensures that company property is not taken or damaged in any way.

• Maintains a service level of 70% or higher when answering calls within 30 seconds or less.

• Maintains an average of 5% total calls as compared to all weekly answered calls.

• Maintains a satisfactory attendance record with minimal tardiness, call outs and unpaid leave.

• Assists immediate Supervisor with updating and maintaining daily the HOT Items Board and binder.

• Immediately contacts emergency maintenance personnel as any emergency maintenance situation develops per LMH guidelines.

• Contact the applicable public service response organization (fire department, police, EMS, etc) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and National Call Center Manager. Follows applicable emergency procedures.

• Assists National Call Center Manager/Supervisor(s)/Team Lead with special projects as needed.

• Participates in monthly call coaching goals as outlined by the QA Supervisor and Supervisor/Team Lead.

• Participates in monthly and any -as needed- training workshops as directed by the National Call Center Manager/Training Supervisor.

• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.

• Performs other duties as necessary.

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Google, Gmail, call center software and other company-related systems).

What You Need for Success:

• High school diploma or GED required.

• 6 months - one year of customer service experience required.

• Flexible schedule to include weekends and/ or evenings.

• Call Center and data experience a plus.

• Customer-focused attitude and willingness to serve customers.

• Must have an understanding of resident needs, knowledge of property locations, and general knowledge of maintenance service categories.

• Excellent verbal skills and exceptional listening, questioning and call control techniques.

• Aptitude to handle challenging telephone call situations.

• Ability to accurately and efficiently process information and tasks.

• Excellent computer proficiency (MS Office - Word, Excel and Outlook) and experience with phone systems.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13415

Street: 3495 Santo Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Maintenance Supervisor:

As a Liberty Housing Maintenance Supervisor, you will be responsible for managing the maintenance operations for a multi-family military residential community. You will supervise and direct Service Technicians, Groundskeepers and Housekeeping personnel in the repair and maintenance of HVAC, electrical and mechanical systems, plumbing, cleaning and maintaining of grounds and common areas of the community. In addition to supervising, you will perform general and specialized maintenance and repairs. You must be able to effectively lead and motivate others to perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Plan, schedule, and supervise the maintenance staff in the performance of their daily activities including: maintenance, installation and repairs, service requests, turns, cleaning of grounds and common areas.

• Hire, train, and develop employees and ensure company policies, procedures and safety practices are applied.

• Coordinate with vendors and contractors for installation, maintenance and repair work.

• Maintain the budget for the department; ensure all projects and scheduling are within budgetary guidelines.

• Prepare specifications for major planned projects, negotiate and/or solicit bids with contractors and vendors. Inspect the work of vendors for quality and conformance to specifications and cost requirements.

• Purchase/order maintenance supplies, materials and appliances in an efficient and cost effective manner. Ensure inventory is appropriately stocked and maintained.

• Ensure service requests, make-readies and other maintenance projects are completed accurately and timely according to LMH's quality standards.

• Conduct regular safety inspections of the property, correct any unsafe practices or situations and ensure all maintenance staff is trained on safety practices including correct handling of chemicals, supplies and equipment.

• Comply with all OSHA safety regulations, federal, state and local applicable laws regarding health, safety or environment, including LMH's standard operating procedures and policies.

What You Need For Success:

• A minimum of 2 years related experience, 2 years in a supervisory role (property management experience preferred).

• Proven ability to effectively supervise and lead a team.

• HVAC and EPA Certifications preferred.

• Advance level of understanding and experience in the following basic trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, and appliance repair.

• Excellent verbal, written and communication skills.

• Outstanding proven customer service skills.

• Basic computer skills (able to operate mobile device, PC).

• Ability to operate a motor vehicle (valid license required).

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

• Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours and emergency overtime as required.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Advertising/Job Posting Title: Maintenance Supervisor I

Requisition ID: 2022-13404

Street: 2306 Bitar

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Technician III (Maintenance Technician III):

As a Liberty Military Housing Service Technician III, you will perform general and specialized maintenance and repairs in a multifamily residential community and operate building systems and related equipment and tools to complete tasks to Liberty Military Housing's quality standards. Your role may include -Lead- responsibilities which, on occasion includes supervising or training other maintenance staff members. Your role requires the ability to effectively communicate, perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include but not limited to:

• Performs most maintenance installation repairs and preventative maintenance on a variety of building systems and appliances or all repairs on specific systems, including, plumbing, HVAC, structural and electrical.

• Tests and/or troubleshoots a variety of items dependent on specific trade expertise (e.g., thermocouples, motors, boiler controls, fire alarms, plumbing valves, fixtures, water lines, alarms, locks, new and renovated construction) for the purpose of assessing item functioning and recommending repair or replacement.

• Applies proficient skills in all trades: electrical, carpentry, plumbing, HVAC, painting, appliance repair, etc. to ensure quality maintained homes and community.

• Completes resident-requested repairs and services within the required time frame (24 hours).

• Completes all assigned maintenance work on vacant homes within LMH standards.

• Performs On-call service requests and emergency calls.

• Participates in routine inspections (including QC, move in, preventative maintenance, machinery, appliance, etc.).

• Perform general maintenance and cleaning of common areas, maintenance shop, trash removal, and snow removal (if applicable).

• Trains or guides other maintenance team members in performing skilled tasks for the purpose of providing support to workers developing their knowledge of specific skills with trade.

• On occasion, may lead or supervise other maintenance team members in the absence of management.

• Maintains and updates all assigned service requests using Yardi Mobile until assignment is completed and closed.

• Demonstrates the appropriate and safe use of standard hand and power tools, equipment and machinery.

• Reports any maintenance concerns for repairs on homes, community and/or common areas to supervisor.

• Participates in and attends various department or regional meetings, resident functions, seminars, training and work-related events.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment and LMH Standard Operating Procedures and Policies.

• Understands and follows safe work practices for all trades, including but not limited to: Lockout Tag-out, Confined Space Entry, use of hazardous chemicals, use of Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces.

What You Need for Success:

• Five or more years' related maintenance experience preferred.

• Intermediate level understanding and experience in the following basic trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, appliance repair.

• Certifications preferred HVAC and EPA.

• Some supervisory or lead experience preferred.

• Effectively communicate and interact with co-workers, managers, vendors or residents; sufficient to exchange or convey information and to give or receive work direction.

• Expert skills regarding the operation of small hand and electrical tools, basic electrical, carpentry, painting and small machinery repair.

• Extensive knowledge of appliances.

• Basic computer skills (able to operate mobile device, PC).

• Ability to operate a motor vehicle (valid license required).

• May require use of a personal or company vehicle, or electrical cart.

• Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours and emergency overtime as required.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

#IND1

Requisition ID: 2022-13396

Street: 7916 Plant Road

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Technician III (Maintenance Technician III):

As a Liberty Military Housing Service Technician III, you will perform general and specialized maintenance and repairs in a multifamily residential community and operate building systems and related equipment and tools to complete tasks to Liberty Military Housing's quality standards. Your role may include -Lead- responsibilities which, on occasion includes supervising or training other maintenance staff members. Your role requires the ability to effectively communicate, perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include but not limited to:

• Performs most maintenance installation repairs and preventative maintenance on a variety of building systems and appliances or all repairs on specific systems, including, plumbing, HVAC, structural and electrical.

• Tests and/or troubleshoots a variety of items dependent on specific trade expertise (e.g., thermocouples, motors, boiler controls, fire alarms, plumbing valves, fixtures, water lines, alarms, locks, new and renovated construction) for the purpose of assessing item functioning and recommending repair or replacement.

• Applies proficient skills in all trades: electrical, carpentry, plumbing, HVAC, painting, appliance repair, etc. to ensure quality maintained homes and community.

• Completes resident-requested repairs and services within the required time frame (24 hours).

• Completes all assigned maintenance work on vacant homes within LMH standards.

• Performs On-call service requests and emergency calls.

• Participates in routine inspections (including QC, move in, preventative maintenance, machinery, appliance, etc.).

• Perform general maintenance and cleaning of common areas, maintenance shop, trash removal, and snow removal (if applicable).

• Trains or guides other maintenance team members in performing skilled tasks for the purpose of providing support to workers developing their knowledge of specific skills with trade.

• On occasion, may lead or supervise other maintenance team members in the absence of management.

• Maintains and updates all assigned service requests using Yardi Mobile until assignment is completed and closed.

• Demonstrates the appropriate and safe use of standard hand and power tools, equipment and machinery.

• Reports any maintenance concerns for repairs on homes, community and/or common areas to supervisor.

• Participates in and attends various department or regional meetings, resident functions, seminars, training and work-related events.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment and LMH Standard Operating Procedures and Policies.

• Understands and follows safe work practices for all trades, including but not limited to: Lockout Tag-out, Confined Space Entry, use of hazardous chemicals, use of Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces.

What You Need for Success:

• Five or more years' related maintenance experience preferred.

• Intermediate level understanding and experience in the following basic trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, appliance repair.

• Certifications preferred HVAC and EPA.

• Some supervisory or lead experience preferred.

• Effectively communicate and interact with co-workers, managers, vendors or residents; sufficient to exchange or convey information and to give or receive work direction.

• Expert skills regarding the operation of small hand and electrical tools, basic electrical, carpentry, painting and small machinery repair.

• Extensive knowledge of appliances.

• Basic computer skills (able to operate mobile device, PC).

• Ability to operate a motor vehicle (valid license required).

• May require use of a personal or company vehicle, or electrical cart.

• Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours and emergency overtime as required.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13397

Street: 3400 Alder Street SW

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Technician II (Maintenance Technician II):

As a Liberty Military Housing Service Technician II, you will perform general and specialized maintenance and repairs in a multi-family residential community. You will operate building systems and related equipment and tools to complete tasks to Liberty Military Housing's quality standards. Your role requires the ability to effectively communicate, perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Troubleshoot and perform routine maintenance, installation and repairs on a variety of building systems and appliances, including, plumbing, HVAC, painting, carpentry, appliance repair and electrical.

• Apply proficient skills in two or more of the following trades: electrical, carpentry, plumbing, HVAC, painting, appliance repair, etc.; to ensure quality maintained homes and community.

• Perform installations, service repairs, and preventative maintenance tasks, in homes, common areas, grounds and community.

• Complete resident-requested repairs and services within the required time frame (24 hours).

• Complete all assigned maintenance work on vacant homes within LMH standards.

• Perform On-call service requests and emergency calls.

• Participate in routine inspections (including QC, move in, preventative maintenance, machinery, appliance, etc.).

• Perform general maintenance and cleaning of common areas, maintenance shop, trash removal, and snow removal (if applicable).

• Maintain and update all assigned service requests using Yardi Mobile until assignment is completed and closed.

• Report any maintenance concerns for repairs on homes, community and/or common areas to supervisor.

• Demonstrate the appropriate and safe use of standard hand and power tools, equipment and machinery.

• Participate in and attends various department or regional meetings, resident or community events, seminars, and other work-related events.

• Comply with all OSHA safety regulations, local applicable laws regarding health, safety or environment and LMH Standard Operating Procedures and Policies.

• Understand and follow safe work practices for all trades, including but not limited to: Lockout Tag-out, Confined Space Entry, use of hazardous chemicals, use of Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces.

What You Need for Success:

• Two or more years' related experience required.

• Intermediate level understanding and experience in the following basic trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, appliance repair.

• Certifications preferred HVAC and EPA.

• Communication and effective interaction with co-workers, managers, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.

• Advanced skills regarding the operation of small hand and electrical tools, basic electrical, carpentry, painting and small machinery repair.

• Extensive knowledge of appliances.

• Basic computer skills (able to operate mobile device, PC).

• Ability to operate a motor vehicle (valid license required).

• Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours and emergency overtime as required.

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13394

Street: 5853 N 10th Street

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Coordinator:

As a Liberty Military Housing Service Coordinator, you will assist with the resident move in/move out process of a multi-family residential community. Your role includes heavy customer interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors and to ensure all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing's quality service and customer satisfaction standards

Your Responsibilities include, but not limited to:

• Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections.

• Assist with the ordering and scheduling of vendor services.

• Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.

• Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Provide residents with any charges related to move out/final inspection results.

• Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).

• Generate work orders for make readies and other maintenance service requests.

• Assist with the closing of work orders/tickets once work is completed.

• Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices.

• Resident follow-ups after services are rendered/completed.

• Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.

• Address and follow up on customer service concerns from Satisfacts survey.

• Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).

• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).

• Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

What You Need for Success:

• 1-2 years' experience in residential property management or customer service role preferred.

• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.

• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.

• Strong service and interpersonal skills.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.

• Knowledge of OSHA laws and regulations.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

• May require use of a personal/company vehicle or electrical cart.

• Must be able to meet the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13407

Street: 3400 Alder Street SW

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Coordinator:

As a Liberty Military Housing Service Coordinator, you will assist with the resident move in/move out process of a multi-family residential community. Your role includes heavy customer interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors and to ensure all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing's quality service and customer satisfaction standards

Your Responsibilities include, but not limited to:

• Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections.

• Assist with the ordering and scheduling of vendor services.

• Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.

• Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Provide residents with any charges related to move out/final inspection results.

• Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).

• Generate work orders for make readies and other maintenance service requests.

• Assist with the closing of work orders/tickets once work is completed.

• Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices.

• Resident follow-ups after services are rendered/completed.

• Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.

• Address and follow up on customer service concerns from Satisfacts survey.

• Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).

• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).

• Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

What You Need for Success:

• 1-2 years' experience in residential property management or customer service role preferred.

• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.

• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.

• Strong service and interpersonal skills.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanor in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.

• Knowledge of OSHA laws and regulations.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

• May require use of a personal/company vehicle or electrical cart.

• Must be able to meet the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13409

Street: 3400 Alder Street SW

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Technician III (Maintenance Technician III):

As a Liberty Military Housing Service Technician III, you will perform general and specialized maintenance and repairs in a multifamily residential community and operate building systems and related equipment and tools to complete tasks to Liberty Military Housing's quality standards. Your role may include -Lead- responsibilities which, on occasion includes supervising or training other maintenance staff members. Your role requires the ability to effectively communicate, perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include but not limited to:

• Performs most maintenance installation repairs and preventative maintenance on a variety of building systems and appliances or all repairs on specific systems, including, plumbing, HVAC, structural and electrical.

• Tests and/or troubleshoots a variety of items dependent on specific trade expertise (e.g., thermocouples, motors, boiler controls, fire alarms, plumbing valves, fixtures, water lines, alarms, locks, new and renovated construction) for the purpose of assessing item functioning and recommending repair or replacement.

• Applies proficient skills in all trades: electrical, carpentry, plumbing, HVAC, painting, appliance repair, etc. to ensure quality maintained homes and community.

• Completes resident-requested repairs and services within the required time frame (24 hours).

• Completes all assigned maintenance work on vacant homes within LMH standards.

• Performs On-call service requests and emergency calls.

• Participates in routine inspections (including QC, move in, preventative maintenance, machinery, appliance, etc.).

• Perform general maintenance and cleaning of common areas, maintenance shop, trash removal, and snow removal (if applicable).

• Trains or guides other maintenance team members in performing skilled tasks for the purpose of providing support to workers developing their knowledge of specific skills with trade.

• On occasion, may lead or supervise other maintenance team members in the absence of management.

• Maintains and updates all assigned service requests using Yardi Mobile until assignment is completed and closed.

• Demonstrates the appropriate and safe use of standard hand and power tools, equipment and machinery.

• Reports any maintenance concerns for repairs on homes, community and/or common areas to supervisor.

• Participates in and attends various department or regional meetings, resident functions, seminars, training and work-related events.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment and LMH Standard Operating Procedures and Policies.

• Understands and follows safe work practices for all trades, including but not limited to: Lockout Tag-out, Confined Space Entry, use of hazardous chemicals, use of Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces.

What You Need for Success:

• Five or more years' related maintenance experience preferred.

• Intermediate level understanding and experience in the following basic trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, appliance repair.

• Certifications preferred HVAC and EPA.

• Some supervisory or lead experience preferred.

• Effectively communicate and interact with co-workers, managers, vendors or residents; sufficient to exchange or convey information and to give or receive work direction.

• Expert skills regarding the operation of small hand and electrical tools, basic electrical, carpentry, painting and small machinery repair.

• Extensive knowledge of appliances.

• Basic computer skills (able to operate mobile device, PC).

• Ability to operate a motor vehicle (valid license required).

• May require use of a personal or company vehicle, or electrical cart.

• Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours and emergency overtime as required.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13399

Street: 3400 Alder Street SW

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Technician II (Maintenance Technician II):

As a Liberty Military Housing Service Technician II, you will perform general and specialized maintenance and repairs in a multi-family residential community. You will operate building systems and related equipment and tools to complete tasks to Liberty Military Housing's quality standards. Your role requires the ability to effectively communicate, perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Troubleshoot and perform routine maintenance, installation and repairs on a variety of building systems and appliances, including, plumbing, HVAC, painting, carpentry, appliance repair and electrical.

• Apply proficient skills in two or more of the following trades: electrical, carpentry, plumbing, HVAC, painting, appliance repair, etc.; to ensure quality maintained homes and community.

• Perform installations, service repairs, and preventative maintenance tasks, in homes, common areas, grounds and community.

• Complete resident-requested repairs and services within the required time frame (24 hours).

• Complete all assigned maintenance work on vacant homes within LMH standards.

• Perform On-call service requests and emergency calls.

• Participate in routine inspections (including QC, move in, preventative maintenance, machinery, appliance, etc.).

• Perform general maintenance and cleaning of common areas, maintenance shop, trash removal, and snow removal (if applicable).

• Maintain and update all assigned service requests using Yardi Mobile until assignment is completed and closed.

• Report any maintenance concerns for repairs on homes, community and/or common areas to supervisor.

• Demonstrate the appropriate and safe use of standard hand and power tools, equipment and machinery.

• Participate in and attends various department or regional meetings, resident or community events, seminars, and other work-related events.

• Comply with all OSHA safety regulations, local applicable laws regarding health, safety or environment and LMH Standard Operating Procedures and Policies.

• Understand and follow safe work practices for all trades, including but not limited to: Lockout Tag-out, Confined Space Entry, use of hazardous chemicals, use of Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces.

What You Need for Success:

• Two or more years' related experience required.

• Intermediate level understanding and experience in the following basic trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, appliance repair.

• Certifications preferred HVAC and EPA.

• Communication and effective interaction with co-workers, managers, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.

• Advanced skills regarding the operation of small hand and electrical tools, basic electrical, carpentry, painting and small machinery repair.

• Extensive knowledge of appliances.

• Basic computer skills (able to operate mobile device, PC).

• Ability to operate a motor vehicle (valid license required).

• Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours and emergency overtime as required.

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13392

Street: 60100A Garcia Blvd

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Technician II (Maintenance Technician II):

As a Liberty Military Housing Service Technician II, you will perform general and specialized maintenance and repairs in a multi-family residential community. You will operate building systems and related equipment and tools to complete tasks to Liberty Military Housing's quality standards. Your role requires the ability to effectively communicate, perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Troubleshoot and perform routine maintenance, installation and repairs on a variety of building systems and appliances, including, plumbing, HVAC, painting, carpentry, appliance repair and electrical.

• Apply proficient skills in two or more of the following trades: electrical, carpentry, plumbing, HVAC, painting, appliance repair, etc.; to ensure quality maintained homes and community.

• Perform installations, service repairs, and preventative maintenance tasks, in homes, common areas, grounds and community.

• Complete resident-requested repairs and services within the required time frame (24 hours).

• Complete all assigned maintenance work on vacant homes within LMH standards.

• Perform On-call service requests and emergency calls.

• Participate in routine inspections (including QC, move in, preventative maintenance, machinery, appliance, etc.).

• Perform general maintenance and cleaning of common areas, maintenance shop, trash removal, and snow removal (if applicable).

• Maintain and update all assigned service requests using Yardi Mobile until assignment is completed and closed.

• Report any maintenance concerns for repairs on homes, community and/or common areas to supervisor.

• Demonstrate the appropriate and safe use of standard hand and power tools, equipment and machinery.

• Participate in and attends various department or regional meetings, resident or community events, seminars, and other work-related events.

• Comply with all OSHA safety regulations, local applicable laws regarding health, safety or environment and LMH Standard Operating Procedures and Policies.

• Understand and follow safe work practices for all trades, including but not limited to: Lockout Tag-out, Confined Space Entry, use of hazardous chemicals, use of Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces.

What You Need for Success:

• Two or more years' related experience required.

• Intermediate level understanding and experience in the following basic trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, appliance repair.

• Certifications preferred HVAC and EPA.

• Communication and effective interaction with co-workers, managers, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.

• Advanced skills regarding the operation of small hand and electrical tools, basic electrical, carpentry, painting and small machinery repair.

• Extensive knowledge of appliances.

• Basic computer skills (able to operate mobile device, PC).

• Ability to operate a motor vehicle (valid license required).

• Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours and emergency overtime as required.

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13406

Street: 9314 Cardinal Court

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Porter/Groundskeeper:

As a Liberty Military Housing Porter/Groundskeeper, you will perform routine cleaning and upkeep of grounds, buildings, amenities, and the surrounding areas in a multi-family residential community. Operates tools, machinery, and other equipment to complete tasks in an efficient manner. Your role requires the ability to effectively communicate, perform quality work in a safe manner, and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Performs routine cleaning and maintenance of grounds, amenities, building exteriors district office, pool, recreation areas, parking lots and other areas surrounding the community.

• Removes trash from grounds, office areas, homes, and the surrounding community perimeter on a daily basis.

• Details interior and exterior areas on a regular basis, using general cleaning tools and equipment (i.e. broom, mop, vacuum, rake or blower to keep entry areas, sidewalks, streets and walking areas clean of debris, dust, leaves and brush).

• May help with snow shovelling (where applicable) of sidewalks and other main entry areas.

• Assists in the preparation of make ready units including removal of trash from vacant homes (trash outs), touch up paint, and general cleaning prior to make-ready.

• Assists with various physical tasks as directed; carrying and removal of abandoned furniture, tools, appliances, and other equipment.

• Assists with repairs, replacement and installation of window and door screens, lightbulb and other fixtures.

• Helps clean and maintain storage and shop areas.

• Assists Service Technicians when needed.

• May perform minor interior and exterior touch up painting/caulking.

• Cleans air conditioning vents, replaces air filters, and smoke detectors.

• Performs any additional routine cleaning/maintenance on property as requested, as needed, or as directed.

• Reports any maintenance concerns for repairs on homes, community and/or common areas to management.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment and LMH Standard Operating Procedures and Policies.

• Understands and follows safe work practices for all trades, including but not limited to: Lockout Tag-out, Confined Space Entry, use of hazardous chemicals, use of Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces. Performs any additional routine maintenance on property as requested by supervisor.

What You Need for Success:

• Entry level to 6 months of general custodial/maintenance experience.

• Beginning level understanding of grounds maintenance.

• Ability to use hand and power tools and cleaning equipment applicable to job requirements.

• Communication and effective interaction with co-workers, managers, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.

• Ability to operate a motor vehicle (valid license required).

• Basic computer skills preferred (PC/mobile device).

• Ability to travel to other regional locations for work, training, meetings, and other work-related activities.

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

• May require use of a personal or company vehicle, or electrical cart.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and healthcare coverage. In addition, we offer competitive compensation and generous paid time off.

Advertising/Job Posting Title: Edson District - Groundskeeper

Requisition ID: 2022-13410

Street: 310001 Mitchell Blvd

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Service Technician III (Maintenance Technician III):

As a Liberty Military Housing Service Technician III, you will perform general and specialized maintenance and repairs in a multifamily residential community and operate building systems and related equipment and tools to complete tasks to Liberty Military Housing's quality standards. Your role may include -Lead- responsibilities which, on occasion includes supervising or training other maintenance staff members. Your role requires the ability to effectively communicate, perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include but not limited to:

• Performs most maintenance installation repairs and preventative maintenance on a variety of building systems and appliances or all repairs on specific systems, including, plumbing, HVAC, structural and electrical.

• Tests and/or troubleshoots a variety of items dependent on specific trade expertise (e.g., thermocouples, motors, boiler controls, fire alarms, plumbing valves, fixtures, water lines, alarms, locks, new and renovated construction) for the purpose of assessing item functioning and recommending repair or replacement.

• Applies proficient skills in all trades: electrical, carpentry, plumbing, HVAC, painting, appliance repair, etc. to ensure quality maintained homes and community.

• Completes resident-requested repairs and services within the required time frame (24 hours).

• Completes all assigned maintenance work on vacant homes within LMH standards.

• Performs On-call service requests and emergency calls.

• Participates in routine inspections (including QC, move in, preventative maintenance, machinery, appliance, etc.).

• Perform general maintenance and cleaning of common areas, maintenance shop, trash removal, and snow removal (if applicable).

• Trains or guides other maintenance team members in performing skilled tasks for the purpose of providing support to workers developing their knowledge of specific skills with trade.

• On occasion, may lead or supervise other maintenance team members in the absence of management.

• Maintains and updates all assigned service requests using Yardi Mobile until assignment is completed and closed.

• Demonstrates the appropriate and safe use of standard hand and power tools, equipment and machinery.

• Reports any maintenance concerns for repairs on homes, community and/or common areas to supervisor.

• Participates in and attends various department or regional meetings, resident functions, seminars, training and work-related events.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment and LMH Standard Operating Procedures and Policies.

• Understands and follows safe work practices for all trades, including but not limited to: Lockout Tag-out, Confined Space Entry, use of hazardous chemicals, use of Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces.

What You Need for Success:

• Five or more years' related maintenance experience preferred.

• Intermediate level understanding and experience in the following basic trades: electrical, carpentry, plumbing, HVAC, painting, carpet care, appliance repair.

• Certifications preferred HVAC and EPA.

• Some supervisory or lead experience preferred.

• Effectively communicate and interact with co-workers, managers, vendors or residents sufficient to exchange or convey information and to give or receive work direction.

• Expert skills regarding the operation of small hand and electrical tools, basic electrical, carpentry, painting and small machinery repair.

• Extensive knowledge of appliances.

• Basic computer skills (able to operate mobile device, PC).

• Ability to operate a motor vehicle (valid license required).

• May require use of a personal or company vehicle, or electrical cart.

• Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours and emergency overtime as required.

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

• Ability to independently lift/carry supplies or equipment up to 65 lbs.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

For additional information, please contact Damien Castillo, Regional QA Manager, at 442-288-9264. We're happy to answer any questions you may have.

#IND1

Advertising/Job Posting Title: Edson District - Maintenance Technician III

Requisition ID: 2022-13412

Street: 310001 Mitchell Blvd

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a District Manager I (Property Manager I):

As a Liberty Military Housing District Manager I, you will be responsible for overseeing the operations of a multi-family residential community. This role is responsible for the property's financial success, supervising the performance of on-site personnel and providing a quality living experience for our residents. You must be able to effectively lead and motivate others to perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

A District Manager's Responsibilities include, but not limited to:

Leadership:

• Manage, hire, schedule, and develop the on-site team, including office and maintenance personnel.

• Evaluate the efficiency of staff and provide on-going training, coaching, counseling, and supportive leadership.

• Ensure all employees comply with company policies and procedures, and complete required training (i.e. on-line, instructor-lead, etc.) in a timely manner.

Operational/Administrative:

• Responsible for the community budget and achievement of operational, financial and occupancy goals which includes overseeing, reviewing and monitoring all district accounting and financial matters (Processing of A/P, A/R, delinquencies, process PAF's, budget approvals, collections, invoicing, etc.).

• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.

• Oversee all Capital Expenditure projects for the community (i.e. approvals, letters, tracking, scheduling, and inspections).

• Participate and oversee staff in outreach marketing activities (i.e. market surveys, shop competitors) on a regular basis to obtain prospective residents.

• Conduct regular property walks/inspections (grounds, common areas, parking lots, maintenance shop, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Ensure make-readies and other maintenance projects are completed accurately and timely by maintenance staff according to LMH's quality standards.

• Contribute to a safe and secure environment, reporting potential safety hazards and adhering to all company safety policies, practices and regulations.

• Comply with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.

  Resident Relations:

• Ensure resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Work in conjunction with district staff/community services team to develop and/or implement resident retention programs (i.e., resident functions, monthly newsletters, etc.).

• Consistently ensure policies of the community are followed by residents and take appropriate/corrective action when necessary.

What A Property Manager Needs For Success:

• Minimum of 2 years' experience in the property management industry (previous supervisory experience preferred).

• Proven success demonstrating leadership, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.

• Ability to encourage a positive and collaborative team environment.

• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.

• Fair Housing certification - must obtain Fair Housing certification within 2 weeks of employment.

• Experience with and understanding of budgets and financial operations.

• Effective communication and interaction with management team, military partners, subordinates, vendors or residents, sufficient to exchange or convey information and to give and receive work direction.

• Ability to multi-task, prioritize and delegate duties to ensure operational objectives are achieved.

• Possess a positive and professional demeanor in all business interactions, under all circumstances.

• Proficiency and working knowledge of personal computers: keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Ability to operate a motor vehicle (valid license required).

• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

• Available to work a flexible schedule including weekends, off-hours and emergencies as required.

What We Provide You:

Liberty offers a wide range of insurance options, programs, and benefits that let you and your family be healthy and plan for the future. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation, incentive programs and generous paid time off.

Advertising/Job Posting Title: Property Manager I

Requisition ID: 2022-13411

Street: 3300 N Rhino Street

Job Detail

• Company:
  Liberty Military Housing

Job Description

Liberty Military Housing - Own your passion for service!

At Liberty Military Housing, (formally known as Lincoln Military Housing) we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We're always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you're ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

A Day in the Life of a Customer Service Representative:

As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing's quality customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Assists prospective residents with information regarding their lease, the community, and the move-in process.

• Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.).

• Ensures all lease paperwork is completed and entered into the system.

• Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.

• Supports residents during the move-out process, which may include notice to vacate and resident transfers.

• Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.

• May perform post-turn unit inspections and complete move-in inventory inspections with new residents.

• Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.

• Responsible for lease renewal notification and timely resident notice to renew or vacate.

• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.

• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident's satisfaction.

• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.

• Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.

• Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).

• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).

• Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).

• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.

• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.

• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.

What You Need for Success:

• Position requires 6 months+ of residential property management or customer service role preferred.

• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.

• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.

• Must possess a positive and professional demeanour in all interactions, under all circumstances.

• Ability to operate a motor vehicle (valid license required).

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.

What We Provide You:

Liberty offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.

Requisition ID: 2022-13387

Street: 13201 Perkins Street

Job Detail

• Company:
  Liberty Military Housing