The TMC Operator is responsible for the 24/7 operation of the E-470 Public Highway Authority's Transportation Management Center on a scheduled shift basis. The TMC Operator monitors video and security surveillance systems multiple computer alarms systems, Answers and prioritizes emergency and non-emergency telephones. Provides constant contact with Colorado State Patrol, local 911 centers, E-470 Roadside Assistance, E-470 Roadway Maintenance and Operations groups, public safety response agencies, and appropriate managers during normal operations and emergency situations to include incidents and accidents affecting the toll way. Contacts on-call personnel as needed to report to work. Monitors external environmental and traffic activities that may affect toll way operations. Job requires exceptional organization skills, knowledge of MS Office, Windows, proficient-typing skills, self-initiative, excellent phone and customer service skills. May be reassigned on a long term or temporary basis to another location, other shifts, or other schedules, to balance manpower or meet the needs of the company.
Must be able to monitor the Transportation Management Center and associated equipment at all times to include radios, phones, video and security surveillance equipment, Environmental, Intrusion and Fire Alarms systems, Toll Collection Systems (TCS) Plaza Operations computer monitoring systems, Variable Message Sign (VMS), Advanced Traffic Management System (ATMS), Geographic Positioning System (GPS)
Review and report on activity at all facilities and communicate appropriate level of incidents to the Road Management Supervisor, Road Management Manager, PHA (E-470 Public Highway Authority), and other agencies as necessary.
Maintain radio communications with E-470 and WSP, Public Safety 911 agencies and others regarding operations, maintenance, emergencies, tollway crashes and incidents, etc. on a constant basis
Respond and prioritizes emergency and non-emergency telephones and communicates with related staff, citizens and customers.
Dispatch appropriate E-470 and WSP personnel and others to respond to operations, maintenance, emergencies, tollway crashes and incidents, etc.
Maintain various electronic logs of incidents, communications, etc.
Prepare word-processed copies of handwritten incident reports. Perform other clerical duties such as record keeping, filing etc.
Inform key E-470 and WSP administrative personnel of emergency or potential emergency situations.
Completion of IS-100.a (ICS 100) Introduction to Incident Command System and IS-200.a (ICS 200) ICS for Single Resources and Initial Action Incidents and IS-700 Introduction to the National Emergency Management System is a plus. If not already certified, certification will be provided during training.
FHWA SHRP2 certification is a plus. Certification within one year of hire will be provided if not already certified.
Perform related duties as assigned by Supervisor
Meet or exceed performance criteria established for the position
Maintain compliance with all company policies and procedures
Education and/or Work Experience Requirements:
Requires a minimum of one year of general work experience, preferably in an office, call center or dispatch center environment.
High School Diploma, GED or equivalent.
Associates Degree in Electronics or Computer Technology, or Emergency Management preferred but not required
Association of Public Safety Communications Officials basic telecommunications training is a plus
Ability to coordinate multiple tasks, activities and resources simultaneously
Excellent organizational skills, attention to detail, and ability to interface effectively with external and internal customers to coordinate accident/incident activity
Ability to organize and direct work activities.
Ability to discriminate and make decisions under intense stress.
Ability to react quickly, calmly and with good judgment in emergency situations.
Ability to work a variety of shifts as assigned, including days, evenings, nights, weekends and holidays. Due to the nature of the position may require short notice overtime. Due to the demands of this position outstanding attendance is required.
Ability to achieve and maintain departmental performance standards including activating VMS for incidents with 10 minutes of confirmation, sending incident alert notifications within 10 minutes of confirmation, and responding to all critical alarms within 10 minutes of receipt.
Yearly re-certification exams will be required, with a passing score of 85%.
Completion of basic Traffic Management Center training will be required upon completion of onboarding.
Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
Must be able to lift, carry, walk and stand
Vision for reading, recording and interpreting information
Frequent speech communication, hearing and listening to maintain communication
Daily use of computer and keyboard, standard office equipment and telephone
Ability to access, input, and retrieve information from the computer
Frequent hand/eye coordination to operate computer keyboard and office equipment
