Aston Carter is currently hiring for remote customer service representatives paying up to $16/hr. If you are interested, then please apply AND email your resume to brcox@astoncarter.com
Description:
This project provides customer service to MassHealth (MA Medicaid Program) members and providers, processes prescriptions for transportation PT-1) benefits, manages premium billing functions, handles provider enrollment and credentialing, and provider outreach and training. For members, Customer Service Representatives (CSRs) handle basic eligibility questions, managed care enrollments and transfers, questions about benefits and covered services, and a range of other general inquiries.
JOB RESPONSIBILITIES:
Responds to customer phone inquiries in a prompt, courteous and concise manner.
Provides callers with an unbiased information to assist customers with application and eligibility requirements.
Accesses, reads, and interprets customers and provider data elements within customer's application.
Performs accurately all data entry functions to reflect customer activity/transactions.
Answers customer questions and assists in problem resolution.
Assists customers in the enrollment process.
Documents all customer encounters in clear and concise logs.
Additional Skills & Qualifications:
MUST HAVE:
-At least 6 months to 2 years of customer service or administrative experience
-Strong data entry and telephone skills
-High School Diploma or equivalent required
-Previous experience with computers, phone systems, and headsets required
-Excellent organizational, interpersonal, written, and verbal communication skills
-Ability to work flexible schedule including weekends
-Comfortable working remotely (must have their own computer and equipment)
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
