Position Description
Serco is a place you can count on , with long-term, government - backed contracts, trusted leadership, and loyal colleagues. We have an exciting opportunity to join our Employee Relations Center of excellence. This is a hybrid or 100% tele-work position. Serco is an acronym for -Service Company-, and that is what we do, provide the best services to our customers and fellow citizens making a difference every day.
Serco's Employee Relations Specialist is a key member of the Employee Relations Center of Excellence. You will act as a trusted adviser to resolve challenging issues including complex investigations, conflict resolution and other ER concerns. This role will partner, as needed, with HRBPs, Legal, HR Operations, Security, and others to analyze, diagnose and resolve Employee Relations issues in an efficient and effective manner, and provide guidance, counselling and training to managers and employees for policy interpretation and sensitive work-related issues.
In this role you will:
Conduct internal investigations related to EEO concerns and potential code of conduct violations.
Partner with managers and employees to facility positive interactions and effective outcomes arising from ER investigations
Collaborate cross functionally with division leaders, Legal and HR to resolve ER cases and sustain positive employee relations.
Provide detailed case management documentation, executive summaries and time-lines clearly written and with well-rounded recommended outcomes.
Maintain thorough understanding of Serco's HR policies/procedures and relevant employment and labor laws to ensure equitable and consistent resolution of cases.
Engage and execute on projects across Corporate functions where ER expertise and input is required.
Assist in the support of the pilot processes, provide input on metrics, standardization of processes and overall HR quality improvements.
Some travel to company locations and client sites may be required (expected to not exceed 10-15%)
Qualifications
To be successful in this role you will have:
Case management system experience handling complex employee relations issues autonomously from initial contact through resolution.
Strong attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries, and investigations plans/reports.
Ability to build collaborative working relationships and be a conscientious, trusted adviser with employees at all levels, geographies (including international locations), and divisions of the organization.
Ability to handle complex and emotionally charged issues with maturity and composure, addressing situations objectively and without bias.
Passionate about making things better, e.g., improving processes, reducing/removing inefficiencies.
Ability to analyze data, create reports and use system analytics to dig into root cause analyses.
5+ years of related experience - ideally focused on Employee Relations, employment law, or HR Business partner/generalist experiences.
Experience using a case management system and accountability for detailed, documented investigations.
Experience building and using metrics to identify employee relations trends.
Background in HR, Employment Law, or Business.
Bachelor's degree in relevant field (or equivalent years of experience). HR certification (SPHR, etc.) preferred.
International (e.g., Canada, MENA) ER/HR experience a plus.
If you are ready to make a difference every day, apply now for immediate consideration.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Click here to apply now (https://careers-sercona.icims.com/jobs/54277/employee-relations-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)
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ID 54277
Recruiting Location : Location US-VA-Herndon
Category Human Resources
Position Type Full-Time
Security Clearance None
Telework Yes - May Consider Full Time Teleworking for this position
