Avery Weigh-Tronix (AWT) is among the world's largest manufacturers and suppliers of weighing equipment with company facilities in 9 countries, and partners in over 70 others. With its North American headquarters, R&D and manufacturing base in Minnesota, AWT has an impressive set of products, activities and skills in its Fairmont facility including truck scales. Forklift scales, pharmacy counters, ag scale components, dynamometers, retail/postal scales, load cells, instrumentation and much more.
AWT is a leading employer in the area, with people traveling from many communities in southern MN and northern IA. Employees work at AWT much longer than other employers due to its attractive combination of very stable employment, consistent schedule, flexible paid time off, medical, dental & vision, retirement contributions, comfortable indoor work environment with purpose designed workstations, safety focused culture, and opportunities for advancement or work other functions, including development of trade skills such as welding & machining.
JOB SUMMARY
Responsible for the daily administration of National Accounts to ensure that customer requirements are met within the parameters of agreed contracts and processes. This includes setting up accounts, maintaining scale profiles for each customer site, receiving repair calls, dispatching to distributors, problem solving all account issues for both distributor and end customer. The National Accounts Administrator is the Primary contact and is responsible for complete customer follow-up and general order administration. Supports a customer base that generates about $5m to $15m of annual sales revenue for the business.
Key Duties:
Provide efficient and effective customer service. Must make independently based, qualitative decisions that meet the overall policies of Avery Weigh-Tronix
Oversee execution of national service contracts or agreements including but not limited to evaluating the language of the contacts/agreements we negotiate, execute surveys and maintain information regarding service capabilities, locations and charges of the Avery Weigh-Tronix distributor and dealer network; work out various rates/zones charges based on the data gathered; maintain competitive information.
Handles contract and service analysis:
Review national service contracts for customer-based requirements and conformance to AWTX management guidelines
Prepare reporting for quarterly, semi-annual, and annual review with customer.
Receives, processes, investigates, and resolves all incoming inquiries from Dealers/Distributors, Field Sales, and end users of business products or services.
Maintain positive relationship with distributors, respond appropriately to all requests from distributors and resolve issues in a timely, professional manner. Has direct contact with all levels internally & externally, including owners and executives of major accounts.
Review and authorize certain transactions that will significantly impact future business results.
Troubleshooting for existing customers where necessary.
Auditing and tracking duties including but not limited to review revenues for contracts, accordingly, prepares distributor payment sheets, create internal billing sheets as necessary
Work closely with National Accounts Sales for quality and customer service delivery
Provides technical consultation and sales advice to the caller
Works with and provides input to the Service Manager, Customer Account Manager, Product Manager, and Applications Specialist on product, service and competitive issues
Maintain and update various accounts
Enforce company policies and procedures consistently.
Back up dispatch responsibilities as needed.
REQUIREMENTS
Abilities: Must be able to multi-task on a daily basis; ability to communicate effectively both verbally and in writing; must have working knowledge of Microsoft Office Products; possess a working knowledge of modern office practices and procedures; ability to read maps and find locations; ability to work under tight deadlines. Strong problem-solving skills. Must possess the product/service knowledge and skills necessary to resolve wide and varied problems and situations.
Education: High School degree or equivalent. General accounting and knowledge of business administration preferred. Associates degree or equivalent work experience required.
Experience: Minimum of two years' experience in business administration.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is required to stand, walk, lift, and reach with hands and arms. Specific vision abilities required by this job include normal vision. Other physical requirements include:
Ability to physically move or assist in moving equipment
Stand - 15% of time
Walk - 15% of time
Sit - up to 80% of time
Use of hands - 100% of time
Reach of hands and arms - 10% of time
Stoop, kneel, crouch, or crawl - 5% of time
Lifting up to 10 lbs - 5% of time
Lifting up to 25 lbs - 5% of time
Lifting up to 50 lbs - rarely
It is the policy of Avery Weigh-Tronix to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Avery Weigh-Tronix will provide reasonable accommodations for qualified individuals with disabilities.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
