We're Hiring for a Field Service Representative!
If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !
THE ROLE : The Field Service Representative will be responsible for providing consultation and advisory services at project jobsites regarding the installation, testing, and commissioning of all Leopold products and systems. In this role, the incumbent will also provide investigative findings (via a daily report) for all phases of installation and perform diagnosis or troubleshooting of older installations while working with the internal Xylem team to develop a corrective plan of action for the Customer. This role requires 100% travel. We offer a full benefits package to include 4 Weeks Paid Time Off (PTO), health, dental, vision, investment savings plan, and additional miscellaneous benefits.
CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Obtains the appropriate drawings/ design information required to supervise or test the Underdrain/DAF/Eliminite/ Membrane system in the field, obtained from the job file in the -R- drive vault or by consulting the appropriate Project Manager or Project Engineer.
Comes prepared with the necessary drawing & design information required to serve as Leopold technical -expert- in the field (prior to reaching the jobsite)
Possess superb customer relation skills and must be able to handle service calls that require more attention and care without becoming frustrated and rushing to conclusions
Carries appropriate certificates within their possession to be provided if requested on the job site.
Stays current with required training for admittance to jobsites (PPE, Confined Space, etc.) and all required training required by ES&H
Provides advice and consultation to contractors during the installation of Leopold equipment and systems for mechanical and structural related equipment
Observes and verifies that the contractor's installation is correct in accordance with Leopold's standard specifications and Installation, Operation, & Maintenance manual.
Verifies that contractor's installations are in accordance with Leopold requirements by performing inspections and testing activities as required by standard Leopold -Testing & Inspection Requirements-
Trains and instructs contractors and operators on mechanical start-up services for all process related equipment; including all necessary adjustments to mechanical and structural components and equipment
Conducts Leopold standard and customized job-site training including proper system operation and maintenance training according to the site specific -Training Plan-
Inspects malfunctioning mechanical and structural equipment to analyze problems and diagnose corrective actions. Documents and recommends corrective measures to the Project Manager for new equipment needed or modifications needed to the existing equipment for improved performance.
Documents changes and modifications to equipment required for proper function in weekly Service Report and delivers to appropriate parties.
Prepares and submits fully completed and timely reports via ServiceMax describing installation activities, conditions, or problems.
Support other non-field service-related activities on an as-needed basis. This may include filter and media installation support, filter startup testing & training, and other activities needed to support other functions. Coordinate with service coordinators, engineering,
procurement, & project management to ensure site readiness
Other essential duties as assigned by Supervisor
QUALIFICATIONS :
Associate or technical degree in mechanical curriculum or ten (10) years of equivalent experience in related field
Mechanical experience with demonstrated on-site experience
Experience with MS Word, Excel, PowerPoint, Outlook and Internet functions
Must possess excellent communication and personal interaction skills (written and oral)
Must be able to read and interpret complex engineering drawings & specifications
Must be able to acquire and maintain a US or Canadian driver's license and passport
Effectively document conditions and communicate through electronic devices including cell phones, laptop computers, and photography
Preferred Qualifications:
Strong mechanical background
Ability to evaluate & troubleshoot mechanical systems
Familiarity and experience with construction trades involving masonry, pipefitting, carpentry, and surveying layout techniques
Ability to deliver training to operators and site personnel
DAY IN THE LIFE :
In this role, the working environment will be on-site at Municipal or Industrial constructions sites involving water and wastewater process equipment and potential exposure to electrical, mechanical, and chemical hazards as well as a standard office environment. This position requires occasional heavy lifting of up to 50 pounds, extended standing/walking, and wearing of Personal Protective Safety Equipment. This role requires 100% travel.
At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.
Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.
Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.
