The Doorperson is responsible for greeting every guest in a friendly, courteous and professional manner. The Doorperson ensures the cleanliness and safety of the front drive and property entrance at all times. The successful Doorperson will efficiently greet every guest, provide information or directions to guests, and have exemplary attendance.
Level One
Responsibilities of Gold Key|PHR hourly Associates:
Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-
Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
Use your tools. Use the approved tools and checklists to complete assigned tasks.
Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
Other duties as assigned.
Associate Responsibilities specific for this role and Department:
Greet all guests upon arrival, smiles, opens door and actively uses the 10-5 first & last method for guest interaction including all scripting.
Hail taxis as needed
Maintains communication with front office on guests that are arriving or departing to ensure a seamless and efficient check in or out process.
Directs traffic in a manner which keeps the front driveway clear of vehicles.
Gives area directions to guests.
Remains stationed at the outside front door at all times when not assisting guests or performing other job duties.
Maintains the front hotel area clean, orderly and hazard free.
Changes hotel marquee' when directed to by management.
Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
Be aware of V.I.P. and repeat guests and greet them by name and communicate to property leadership when a V.I.P has arrived on property.
Ensure all areas affecting the guest's sense of arrival present an organized and clean appearance at all times.
Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures. Assist in the case of an emergency.
Performing check-in and check-out calls involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis
Open vehicle, as well as hotel doors while greeting all arriving & departing guests.
Coordinate with Valet, Bellperson, & Front Desk staffs to ensure impeccable arrival/departure experiences.
Valet or move guest vehicle if needed.
TypeQualification
EducationHigh school education or equivalent experience
ExperienceCustomer contact experience preferred
SkillKnowledge of hotel and the city. Ability to converse with guests and fellow employees
ExperienceMinimum of 6 months doorperson experience at a major hotel preferred.
EducationHigh School Diploma or equivilent preferred.
SkillComfortable in frequent guest face to face interactions.
SkillAbility to remember names and faces of frequent guests.
SkillAbility to safely operate a manual or automatic vehicle for guests while exceeding guest expectations
ID: 2022-4115
External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
External Company URL: http://goldkeyphr.com/
Street: 100 E Main St
