Company Detail

Job Description

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.

Level One

• Handle guest registration and room assignments, accommodating special requests whenever possible. Ability to stand for extended periods of time

• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner

• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

• Alter room reservations according to procedures

• Relocate customers in a professional and courteous manner according to procedures

• Inventory guest room keys according to policy and request re-keying as necessary

• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist

• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment

• Greet customers immediately with a friendly & sincere welcome while making eye contact & smiling.

• Obtains guest name via luggage tags, or by asking the guest.

• Addresses the guest by name frequently.

• Requires physical stamina to stand & walk continuously for duration of shift.

• Arrange transportation for guests to airport or other destinations when requested.

• Remain calm & attentive, especially during heavy hotel activity & emergencies.

• Point out room features & directory for reference.

• Listen & respond to guest inquiries using a positive, clear speaking voice.

• Offer to make reservations for them at restaurants in the area.

• Answer questions & offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.

• Successfully complete all other assigned duties.

• During peak and slow times, if the bellman is away from their post, individual will assist guest(s) with luggage by taking and tagging luggage or retrieving luggage from storage closet.

Level Two

• Serve as "SALT champion" by ensuring daily monitoring of and reponding to SALT scores and related action items. Keeps team informed of SALT scores, action items, and other key metrics thereby driving proactive guest service approach.

• Assists FOM with daily new hire and developmental training efforts. Utilizes exceptional communication skills to ensure coworkers are delivering 9 and 10 guest experiences.

TypeQualification

EducationHigh School Education or equivalent experience

Experience1-2 years experience in a Hotel or other customer relations position.

SkillType a minimum of 35wpm. IBM data entry experience desirable. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions.

EducationHigh School Diploma or equivilent required.

ExperienceMinimum of 6 months experience as a front desk clerk or 1 years experience in a customer service setting.

SkillInteracts well with people face to face as well as over the phone.

SkillAbility to multi task

SkillComputer literate

ID: 2023-5036

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Provide friendly, efficient service to bar guests. Depth of beverage knowledge including alcohol, mixology, recipes. Able to recommend drinks, pairings and respond guest preferences. Responsible for bar set-up, mixing & serving drinks as well as clean up of bar area. Able to not only take guest orders but also able to process their checks. Comply with all state, city liquor laws and company alcohol policies.

Associate Responsibilities specific for this role and Department:

• Set up assigned station per outlet standards, specifications and inventories.

• Make & serve drinks to guests & cocktail servers following established guidelines, procedures & policies regarding beverage & safety controls.

• Greet, interact and engage with guest in a highly professional manner exceeding guest expectations at all times.

• Accomplish daily assignments and checklists as assigned.

• Assist other bartenders and servers whenever necessary for total unity and teamwork to ensure efficient and quality service to all guests.

• Maintain front and back of the house cleanliness standards to ensure that the highest quality products are consistently being delivered to the guest at all times.

• Manage time and bar section productivity according to the volume of business in all areas.

• Ring guest checks; collect cash & process credits & room charges in the exact manner outlined by Company policies & procedures.

• Complete liquor requisitions & supply lists.

• Know and comply with state and city liquor laws.

TypeQualification

Skill

• Able to read, write and speak basics English.

• Able to understand and apply basic multi-tasking skills in order to maintain a cohesive working enviromnet.

• Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

• Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift.

• Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

• Able to work a flexible schedule including weekends and holidays as required for extremely long hours.

• Able to add multiply and count money. GENERAL DUTIES:

• Acknowledge, understand and comply with all Company/franchise policy, procedures and work practices.

• Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.

• Stay aware of Company/hotel/franchise information and changes

Education

• High school diploma preferred

Experience

• At least three years experience working as a bartender in high volume/fast paced enviroment

Skill

• Must be able to make drinks per standard recipe

• Must have a high level of wine knowledge

ID: 2023-5035

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come and join the team that curates elevated experiences - daily!

Responsible for cleanliness and sanitizing all areas of the restaurant

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Establish and maintain a high standard of cleanliness and sanitation in all food service outlets in the hotel.

• Perform routine maintenance and cleaning on dish room equipment to include but not limited to carts, and fixtures in assigned areas in accordance with Department S.O.P.s and work practices.

• Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.

• Inspect and evaluate physical condition of equipment daily for cleanliness. Report any necessary repairs to your immediate supervisor.

• Compliance with company policies to include: following daily and weekly cleaning checklists and documented standards of cleanliness and organization.

• Maintain a high level of the sanitation and safety standards through weekly inspections

• Possess full knowledge of all matters relating to proper cleaning techniques.

• Efficient coordination of distribution of all supplies and equipment to all food and beverage outlets.

• Perform special cleaning projects as assigned.

Type

Qualification

Experience

Must be at least 18 years old.

Education

Able to read, write and speak basic English.

Experience

Operating dishwashing machine, dishware handling and floor maintenance.

Experience

Previous similar experience preferred.

Education

High School Diploma or equivalent preferred

Skill

Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

Skill

Able to push, stand, stoop, bend, and lift items weighing up to 50-70 pounds repetitively during entire shift.

Skill

Ability to read and follow simple checklists.

Skill

Able to dispense and mix cleaning detergents according to directions.

ID: 2023-5032

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

A Bar Back maintains clean glassware, displayed in a safe manner, ensuring that all equipment is continuously cleaned after each use. This associate works as part of a team to provide friendly, efficient service in a professional manner, ensuring that the guest receives immediate attention.

Essential Job Functions:

Maintain pars of supplies at the bar by being responsible for the stocking of ice, paper products, to go cups, glassware, china for menu items, roll ups, etc.

Keep bartender informed of items to be ordered on regular basis, anticipating business to not run out.

Acknowledges a guest if bartender is with another guest, relates guest orders to bartender.

Responds to all requests from bartenders for priorities and assistance.

Bring bar food from the kitchen to the bar for bartender to serve or to direct you to place.

Able to help set bar wells when needed

Cut bar fruit daily as needed.

Checks all glassware for chips, spots, prints, soap residue, lipstick, etc.

Assists in clearing the bar by returning all used plates and silverware to dish room as guests finish at the bar.

Rinses blenders and other equipment as used.

Rotates stock as needed. Is able to pour wines on own with bartender approval.

Knows where all bar items are stored and maintains proper storage with organization and cleanliness.

Understand and comply with all company, city and state liquor laws.

Additional Responsibilities

Reports to head bartender when arriving, prior to taking breaks and before leaving.

Mush check schedule for any changes and is aware of all posted memos.

Completes all assigned sidework as required, prior, during and after shift.

Assists other team members in the restaurant, decks and raw bar/sushi bar as needed.

Able to work a flexible schedule including weekends and holidays as required for extremely long hours.

• Accomplish daily assignments of stocking all beverage items.

• Assist bartenders with various stocking tasks.

• Maintain front of the house cleanliness standards to ensure that the highest quality products are consistently maintained.

• Interact with fellow associates in a courteous & professional manner.

• Exceeds guest expectations at all times.

• Report unsafe work conditions/practices & safety/security violations in accordance with company policy.

• Interact with the guest in a friendly & professional manner creating the -WOW- experience.

• Perform routine maintenance & cleaning on all bar equipment to include but not limited to fixtures in assigned areas in accordance with Company policy.

• Inspect & evaluate physical condition of equipment daily for cleanliness.

• Manage time & bar section productivity according to the volume of business in all areas.

• Report any necessary repairs to the bar manager.

• Continuously transport glasses, ice, heavy bottles, kegs & other bar related inventories.

• Can work in a fast paced bar environment.

• Understand & comply with all Company, city & state liquor laws.

• Successfully complete all other duties as assigned.

Skill

• Have good communication skills both speaking and understanding English.

• Display speed, accuracy, attention to detail, courtesy and anticipation of guests needs.

• Have willingness to work long hours on feet in high pressure environment, handling multiple tasks simultaneously.

• Should be in good physical condition and be able to bend, reach overhead, some pushing and pulling. Repetitive use of hands and wrists, firm grasping required, and hands are in and out of water frequently. Occasional changes in temperatures from walk-in refrigeration.

• Must listen to direction.

• Must be over 21.

ExperienceAt least 1 yr. in a mid to high volume outlet

ExperienceKnowledge of beverages, wines, and spirits helpful

SkillTransport 100 pounds

EducationHigh school diploma required

ID: 2023-5031

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Front Desk Manager delivers personalized guest experience for the property, leading the front desk shift inclusive of planning for arrivals, check-ins and check-outs, and coordination of PBX*. The Front Desk Manager reports to the Front Office Manager in a full-service hotel and may be supported by Front Office Supervisors. The Front Desk Manager is the acting Front Office Supervisor for the PM shift. The Front Desk Manager assumes the PM Shift from the AM Front Office Supervisor, acts as the Front Office Supervisor for the PM shift, and turns over responsibility to Night Audit.

The Front Desk Manager owns the atmosphere for the public amenities inclusive of lighting, music, dcor, and SSI.

*Coordination of PBX is led by the Communications Center Manager at The Cavalier Resort and therefore excluded from the role of Front Desk Manager.

1. Champion the company and property service, -The Keys to Making it Right- to focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social need. This culture of accountability promotes effective communications, service excellence, teamwork, recognition, mutual respect, and Associate satisfaction.

2. Hire, train and certify all direct reports using approved job descriptions and training materials per defined training schedules. Training includes personal grooming standards, product knowledge, scripts, standards, organization and cleanliness, service and safety standards, scheduling expectations, code of conduct, and proper use of tools.

3. Execute the Front Office Operating Plan to ensure predictability and consistency to include approved tools, training materials and checklists.

4. Hold well planned and motivating pre-shift meetings, setting the expectations and goals of the shift as well as a check of uniforms, grooming standards and operational readiness.

5. Proactively anticipate and drive guest/service satisfaction and conduct root cause analysis to evaluate gaps in service delivery and initiate corrective action or recommend changes to operating/business plans.

6. Manage guest amenity programs (property or guest request) including purchasing, inventory, fulfillment.

7. Plan and anticipate for guest arrival (including digital check in and digital key management), proactively provide solutions to minimize guest inconvenience for any challenges and deploy appropriate service recovery when dissatisfaction is unavoidable.

8. Respond to all Guest Comments (Marriott GSS, Revinate) as required by brand and Front Office Operating Plan.

9. Ensure responsible financial management of the company's assets for all financial transactions occurring during the shift including accuracy of guest folios and master accounts, room charges; authorization of credit (bucket check) and authorization of loyalty benefits, accuracy and completeness of time and attendance records, cash controls, accuracy of guest folios and complete and timely recordation and resolution of all guest requests.

10. Conduct daily visual inspection of the lobby and front desk, assessing compliance to owner expectations, PHR standards, specifications and inventories and brand standards.

11. Serves as the shift subject matter expert and inter department coordinator for all room blocks, room moves, group arrival, early/late check-in/out and upsell opportunities.

12. Monitor call volume, response time, and resolution time for PBX and eliminate any bottlenecks (for properties without Communications Center).

13. Proactively manage safety and security procedures to prevent accidents and ensure healthy and safe environments for guests and Associates.

14. Understand and apply all Human Resource policies that must be handled during the shift and when and what to defer to the Associate's manager.

15. Ensure completion of all departmental reports and metrics at the close of each shift to include: bucket check, daily deposit summary, completeness of revenue including no shows, ancillary revenues, etc., daily financial close, room status report (housekeeping cleans to occupancy), amenity billings, and elevating any guest concerns or other to the Front Office Manager for follow-up.

16. Perform Emergency Response duties as required for this role in the Emergency Response Organizational Chart and Plan.

17. Participates in the Safety Committee as an active member.

18. Handles guest complaints, arbitrating disputes or resolving grievances.

19. Serves as Manager on Duty as determined by the Managing Director and company policy.

20. Familiar with marketing initiatives and ensures all staff is knowledgeable.

21. Leads special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Schedule Expectations

Create department schedules based on demand and productivity expectations

• Strong organizational skills and multi tasking abilities

• Good Will Ambassador and Guest/Customer Service Expert who leads by example

• Excel, Word, Outlook, Access, PMS systems

• Good verbal communication skills

• Exposure to scheduling, PO processing, time card calculations and expense control systems preferred

• Minimum of 2 years experience in supervisory/management position required

• Minimum of 3 years experience in front office setting at a major hotel, preferrably full service

• Demonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment.

• Ability to apply mathematical operations in accomplishing job tasks.

• Can define problems, collect data, establish facts and draw valid conclusions from interpretation of extensive and varied technical instructions (in mathematical or diagram form).

• Ability to respond to common inquiries or complaints from other departments, guests,regulatory agencies, or members of the business community.

• Proficiency with Computer and knowledge of Property Management System.

• Ability to read and interpret common scientific and technical journals, financial reports, and legal documents.

• Ability to effectively present information to top management, public groups, hotel associates and outside agencies/authorities.

• Ability to apply advanced mathematical concepts such as exponents, logarithms, and permutations.

ID: 2023-5033

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Senior Accountant is responsible for the accurate and timely preparation of all financial information, to include but not limited to financial statements, cash flow forecasts, accounts receivable (if applicable) and income journal for each property assigned. The Senior Accountant reports directly to the Director of Accounting.

Impact on Key Tenets:

• Asset Management-Maintain accurate schedules for all assets and liabilities

• Profitability-Monitor all reports for excessive overages compared to budgets; Generate timely financial reports that can be used to assist operations in current period

• Customer Satisfaction-Respond promptly on inquires from within the company as well as vendors, banks, etc.

• Employee Development-Attend meetings and have discussions with operational personnel

• DAILY

• Daily Income Journal

• Check prior day closing Guest Ledger, Advance Deposit, and A/R balance ties to current day opening Guest Ledger, Advance Deposit, and A/R balance

• Monitor activity in Accounts Receivable

• Verify that cash per Income Journal ties to validated deposit slips

• Note any discrepancies on an Action Notification; send copy to: PHR Vice President of Operations, Director of Accounting, General Manager

• Posting of Income Journal and balancing of cash manager module

• Daily Cash Summary Report

• Prepare a Daily Cash Summary Report to include specific cash requirements

• Prepare Bank Reconciliations for accounts that are online

• Keep in contact with General Manager regarding day to day issues that may arise

• Communicate with Staff Accountants and Director of Accounting regarding day to day issues that may arise

WEEKLY

• Vendor aging review

• Reviews vendor aging reports with the accounts payable department

• Monitors cash flow as to availability for voucher payments

MONTHLY

• Month-End Closing

• Completes Month-End Closing in accords with Month End Process

• Prepares Standard Journal Entries to include:

• Numbers Journal Entry

• Description of Entry

• Back-up

• Financial Statements

• Income Statement

• Balance Sheet

• Budget-Actual

• Excel Reports

• Cash Flow Model

• Support for Balance Sheet

• Prints and analyzes General Ledger or Trial Balance when deemed necessary

• Performs account analysis as deemed necessary by Director of Accounting or PHR Executive Vice President of Accounting

• Provides support to Controller and Director of Accounting to accomplish initiatives as laid out in the Business Plan

• Sales and Use tax preparation for assigned properties

• Performs monthly inventory audits per the inventory audit policy

  QUARTERLY 1. Performs quarterly inventory audits in accord with the quarterly inventory process YEARLY

• Year-End Workpapers

• Prepares Year-End Workpapers in accords with the Year End Process

• Reviews Staff Accountant Year-End Workpapers to ensure accurate reporting

• Responsible for the preparation of financial statements and all supporting schedules required for the monthly financial package review for designated entities.

• Responsible for attending monthly financial meetings and reviewing monthly critiques with operations

• Responsible for preparing Year-end workpapers for the external auditors.

• Responsible for documenting, analyzing, streamlining and improving the accounting department processes

• Responsible for special projects and analysis as assigned.

• Annual Real Estate and Personal Property tax filings

• Annual Business License filings

TypeQualification

SkillProficient in Microsoft Office

SkillAbility to communicate effectively

SkillStrong organizational skills

EducationFour year accounting degree required

ExperienceSupervisory experience preferred

EducationB.S. degree in Accounting

EducationC.P.A. or C.M.A. designations a plus.

Experience5+ yrs preferred

SkillWorking knowledge of Generally Accepted Accounting Principles.

SkillStrong organizational and multi-tasking skills.

SkillExcellent verbal and written communication.

EducationExcellant analytical skills required.

SkillAbility to effectively motivate staff.

SkillAbility to use a spreadsheet program, specifically EXCEL.

SkillBasic knowledge of tax issues and tax to book accounting difference.

SkillAbility to operate a 10-key calculator.

SkillWorking knowledge of USALI 11th Edition

ID: 2023-4985

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 300 32nd Street, Suite 500

Job Detail

• Company:
  Goldkey

Job Description

The managing director of the Hilton works closely with the General Manager of the property to insure the proper operation and maintenance of the hotel. Areas of responsibility include Marketing, Engineering and Accounting. More specifically, the Managing Director oversees the activities of the Marketing Department including overall marketing strategy, product positioning, pricing and yield strategies, group sales, Empyrean Club marketing and sales, as well as the creation and maintenance of customer loyalty programs.

With respect to engineering, the MD is responsible for insuring that the property is maintained and preserved in a "like new" condition. The MD is charged with insuring that the Engineering department operates responsively and efficiently to all prompt response and workorder requests. The MD is also charged with the overall responsibility of maintaining and executing the RFR schedule for the property. The MD conducts monthly quality audits in order to inspect the condition of the property.

Lastly, the MD oversees the activities of the accounting department, insuring that the reporting of the department is accurate and timely, so that management and ownership can make well-informed decisions regarding the operation and management of the property. The accounting department is responsible for reporting on the hotel portion of the operation, all F & B operations that are on property, as well as other smaller P & L centers including Valet, Beach Service and other hotel-related operations.

• Marketing. Works with the Director of Sales and Marketing to insure the marketing and sales functions market the property effectively and generate budgeted revenue. The MD will have input on decisions regarding media placement, collateral development, the creation and execution of local marketing events such as events in the adjacent park, as well as Internet-related advertising. The MD monitors booking pace, yield management strategies and group sales pace to insure the property meets its revenue targets and that marketing investments achieve the targeted returns on investment.

• Prompt Response and Workorder Management. Works with the Chief Engineer to insure that the engineering department is responding quickly and effectively to prompt-response issues and workorders. Insures adequate staffing levels and adequate supply levels.

• RFR. Works with the Chief Engineer to plan and execute RFR projects for the property, insuring that the projects are executed on time and within budget.

• Contractors and Construction of the Property. In the year 2005, work with Clark Nexxan and other vendors to insure that all problems related to the initial construction of the building are resolved quickly and without inappropriate cost to ownership.

• Property Inspections. Walks the property, both in the context of a formal QA inspection as well as in ad hoc circumstances in order to verify that the property is being maintained according to the expectations of the owners. All variances are then translated into workorders for the engineering department.

• Accounting. Works with the Controller to insure that revenues and costs are reported properly; reviews financial statements to determine where action can be taken to improve the operation of the hotel, restaurant(s) and other activities.

• Security. While this department reports directly to the Hilton Controller, the MD will place particular emphasis in the topic of security with a focus on loss prevention.

• Budgeting and Planning. The MD plays a central role in determining the overall budget for the property and the creation of the attendant business plan.

• Process Management. Works with all departments on the property to insure that operations are documented, that the documentation is followed, adn that all business processes on the property are effective and continuously improving in order to deliver the best possible business results.

• 1. Marketing - Responsible for strategic planning initiatives including formulating, executing, and monitoring revenue maximization strategies for all income areas of the hotel. Works with the Director of Sales and Marketing or Director of Sales and Director of Catering to insure the marketing and sales functions market the property effectively and generate budgeted revenue. The MD will have input on decisions regarding formulation and execution of revenue management, marketing, direct sales, public relations, and Internet strategies, along with evaluation and integration of Hilton Sales & Marketing resources. In conjunction with the Vice President of Food & Beverage and Promotions Manager, participates in the creation and execution of local marketing events such as events in the adjacent park, as well as holiday and special events to include opportunities to package rooms, food & beverage offerings and recreational/local events. The MD monitors targeted returns on investment for all marketing initiatives to evaluate appropriateness and effectiveness.
• 1. Facility Management - Works with the Director of Engineer to insure the Preventative Maintenance, Prompt Response, and Work Order Management programs are being executed timely and effective. Works with the Director of Engineering to plan and execute RFR/Capital Project planning for the property, insuring that the projects are executed on time and within budget. Conducts inspections of the property, both in the context of a formal QA inspection as well as in ad hoc circumstances in order to verify that the property is being maintained according to the expectations of the owners. All variances are then translated into work orders for the engineering department or proposed for consideration in RFR/Capital Project planning. Works with contractors of the Property on all RFR/Capital Project planning to insure the delivery of project specifications and all warranty related matters are resolved quickly and without inappropriate cost to ownership. Responsible for all SSI documentation and adherence at the property.
• 1. Accounting - Works with the Controller to insure that revenues and costs are reported timely and accurately. Also, works with Controller to ensure financial management systems and controls are effective in order to safeguard hotel assets and maximize financial performance. The MD plays a central role in determining the overall budget for the property and the creation of the attendant business plan.
• 1. Process Management - Works with all departments on the property to insure that Operating Plans are documented, that the documentation is followed, and that all business processes on the property are effective and continuously improving in order to deliver the best possible business results.
• 1. Alignment with Management Company - Ensures hotel is aligned with all PHR initiatives, policies, processes, and standard operating procedures. Represent the Hilton and full service division in PHR Senior Management strategic planning and growth initiatives.
• 1. Alignment with Franchise/Brand Management - Ensure adherence to all Hilton Brand Standards. Evaluate all Hilton support programs for appropriateness and implement accordingly.

TypeQualification

ExperienceWell-qualified candidates will have several years experience managing a portfolio of hotels, preferably full-service properties that include Food & Beverage entities.

ExperienceMinimum of 10 years hotel experience in operations management. Must have minimum of 3 years experience in a full-service property and 3 years experience in a property of at least 200 rooms.

EducationBachelors Degree required.

SkillLeadership skills must be a prominent part of this person's abilities.

SkillModerate to above-average proficiency with Microsoft Office is necessary in order to create business and operating plans.

SkillCommunication and articulation are critical skills, inasmuch as this senior manager must be able to think and express him or herself clearly to all levels of associate both within the property as well as well as at the corporate office.

ID: 2023-4986

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

The Senior Accountant is responsible for the accurate and timely preparation of all financial information, to include but not limited to financial statements, cash flow forecasts, accounts receivable (if applicable) and income journal for each property assigned. The Senior Accountant reports directly to the Director of Accounting.

Impact on Key Tenets:

• Asset Management-Maintain accurate schedules for all assets and liabilities

• Profitability-Monitor all reports for excessive overages compared to budgets; Generate timely financial reports that can be used to assist operations in current period

• Customer Satisfaction-Respond promptly on inquires from within the company as well as vendors, banks, etc.

• Employee Development-Attend meetings and have discussions with operational personnel

• DAILY

• Daily Income Journal

• Check prior day closing Guest Ledger, Advance Deposit, and A/R balance ties to current day opening Guest Ledger, Advance Deposit, and A/R balance

• Monitor activity in Accounts Receivable

• Verify that cash per Income Journal ties to validated deposit slips

• Note any discrepancies on an Action Notification; send copy to: PHR Vice President of Operations, Director of Accounting, General Manager

• Posting of Income Journal and balancing of cash manager module

• Daily Cash Summary Report

• Prepare a Daily Cash Summary Report to include specific cash requirements

• Prepare Bank Reconciliations for accounts that are online

• Keep in contact with General Manager regarding day to day issues that may arise

• Communicate with Staff Accountants and Director of Accounting regarding day to day issues that may arise

WEEKLY

• Vendor aging review

• Reviews vendor aging reports with the accounts payable department

• Monitors cash flow as to availability for voucher payments

MONTHLY

• Month-End Closing

• Completes Month-End Closing in accords with Month End Process

• Prepares Standard Journal Entries to include:

• Numbers Journal Entry

• Description of Entry

• Back-up

• Financial Statements

• Income Statement

• Balance Sheet

• Budget-Actual

• Excel Reports

• Cash Flow Model

• Support for Balance Sheet

• Prints and analyzes General Ledger or Trial Balance when deemed necessary

• Performs account analysis as deemed necessary by Director of Accounting or PHR Executive Vice President of Accounting

• Provides support to Controller and Director of Accounting to accomplish initiatives as laid out in the Business Plan

• Sales and Use tax preparation for assigned properties

• Performs monthly inventory audits per the inventory audit policy

  QUARTERLY 1. Performs quarterly inventory audits in accord with the quarterly inventory process YEARLY

• Year-End Workpapers

• Prepares Year-End Workpapers in accords with the Year End Process

• Reviews Staff Accountant Year-End Workpapers to ensure accurate reporting

• Responsible for the preparation of financial statements and all supporting schedules required for the monthly financial package review for designated entities.

• Responsible for attending monthly financial meetings and reviewing monthly critiques with operations

• Responsible for preparing Year-end workpapers for the external auditors.

• Responsible for documenting, analyzing, streamlining and improving the accounting department processes

• Responsible for special projects and analysis as assigned.

• Annual Real Estate and Personal Property tax filings

• Annual Business License filings

TypeQualification

SkillProficient in Microsoft Office

SkillAbility to communicate effectively

SkillStrong organizational skills

EducationFour year accounting degree required

ExperienceSupervisory experience preferred

EducationB.S. degree in Accounting

EducationC.P.A. or C.M.A. designations a plus.

Experience5+ yrs preferred

SkillWorking knowledge of Generally Accepted Accounting Principles.

SkillStrong organizational and multi-tasking skills.

SkillExcellent verbal and written communication.

EducationExcellant analytical skills required.

SkillAbility to effectively motivate staff.

SkillAbility to use a spreadsheet program, specifically EXCEL.

SkillBasic knowledge of tax issues and tax to book accounting difference.

SkillAbility to operate a 10-key calculator.

SkillWorking knowledge of USALI 11th Edition

ID: 2023-4985

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 300 32nd Street, Suite 500

Job Detail

• Company:
  Goldkey

Job Description

The managing director of the Hilton works closely with the General Manager of the property to insure the proper operation and maintenance of the hotel. Areas of responsibility include Marketing, Engineering and Accounting. More specifically, the Managing Director oversees the activities of the Marketing Department including overall marketing strategy, product positioning, pricing and yield strategies, group sales, Empyrean Club marketing and sales, as well as the creation and maintenance of customer loyalty programs.

With respect to engineering, the MD is responsible for insuring that the property is maintained and preserved in a "like new" condition. The MD is charged with insuring that the Engineering department operates responsively and efficiently to all prompt response and workorder requests. The MD is also charged with the overall responsibility of maintaining and executing the RFR schedule for the property. The MD conducts monthly quality audits in order to inspect the condition of the property.

Lastly, the MD oversees the activities of the accounting department, insuring that the reporting of the department is accurate and timely, so that management and ownership can make well-informed decisions regarding the operation and management of the property. The accounting department is responsible for reporting on the hotel portion of the operation, all F & B operations that are on property, as well as other smaller P & L centers including Valet, Beach Service and other hotel-related operations.

• Marketing. Works with the Director of Sales and Marketing to insure the marketing and sales functions market the property effectively and generate budgeted revenue. The MD will have input on decisions regarding media placement, collateral development, the creation and execution of local marketing events such as events in the adjacent park, as well as Internet-related advertising. The MD monitors booking pace, yield management strategies and group sales pace to insure the property meets its revenue targets and that marketing investments achieve the targeted returns on investment.

• Prompt Response and Workorder Management. Works with the Chief Engineer to insure that the engineering department is responding quickly and effectively to prompt-response issues and workorders. Insures adequate staffing levels and adequate supply levels.

• RFR. Works with the Chief Engineer to plan and execute RFR projects for the property, insuring that the projects are executed on time and within budget.

• Contractors and Construction of the Property. In the year 2005, work with Clark Nexxan and other vendors to insure that all problems related to the initial construction of the building are resolved quickly and without inappropriate cost to ownership.

• Property Inspections. Walks the property, both in the context of a formal QA inspection as well as in ad hoc circumstances in order to verify that the property is being maintained according to the expectations of the owners. All variances are then translated into workorders for the engineering department.

• Accounting. Works with the Controller to insure that revenues and costs are reported properly; reviews financial statements to determine where action can be taken to improve the operation of the hotel, restaurant(s) and other activities.

• Security. While this department reports directly to the Hilton Controller, the MD will place particular emphasis in the topic of security with a focus on loss prevention.

• Budgeting and Planning. The MD plays a central role in determining the overall budget for the property and the creation of the attendant business plan.

• Process Management. Works with all departments on the property to insure that operations are documented, that the documentation is followed, adn that all business processes on the property are effective and continuously improving in order to deliver the best possible business results.

• 1. Marketing - Responsible for strategic planning initiatives including formulating, executing, and monitoring revenue maximization strategies for all income areas of the hotel. Works with the Director of Sales and Marketing or Director of Sales and Director of Catering to insure the marketing and sales functions market the property effectively and generate budgeted revenue. The MD will have input on decisions regarding formulation and execution of revenue management, marketing, direct sales, public relations, and Internet strategies, along with evaluation and integration of Hilton Sales & Marketing resources. In conjunction with the Vice President of Food & Beverage and Promotions Manager, participates in the creation and execution of local marketing events such as events in the adjacent park, as well as holiday and special events to include opportunities to package rooms, food & beverage offerings and recreational/local events. The MD monitors targeted returns on investment for all marketing initiatives to evaluate appropriateness and effectiveness.
• 1. Facility Management - Works with the Director of Engineer to insure the Preventative Maintenance, Prompt Response, and Work Order Management programs are being executed timely and effective. Works with the Director of Engineering to plan and execute RFR/Capital Project planning for the property, insuring that the projects are executed on time and within budget. Conducts inspections of the property, both in the context of a formal QA inspection as well as in ad hoc circumstances in order to verify that the property is being maintained according to the expectations of the owners. All variances are then translated into work orders for the engineering department or proposed for consideration in RFR/Capital Project planning. Works with contractors of the Property on all RFR/Capital Project planning to insure the delivery of project specifications and all warranty related matters are resolved quickly and without inappropriate cost to ownership. Responsible for all SSI documentation and adherence at the property.
• 1. Accounting - Works with the Controller to insure that revenues and costs are reported timely and accurately. Also, works with Controller to ensure financial management systems and controls are effective in order to safeguard hotel assets and maximize financial performance. The MD plays a central role in determining the overall budget for the property and the creation of the attendant business plan.
• 1. Process Management - Works with all departments on the property to insure that Operating Plans are documented, that the documentation is followed, and that all business processes on the property are effective and continuously improving in order to deliver the best possible business results.
• 1. Alignment with Management Company - Ensures hotel is aligned with all PHR initiatives, policies, processes, and standard operating procedures. Represent the Hilton and full service division in PHR Senior Management strategic planning and growth initiatives.
• 1. Alignment with Franchise/Brand Management - Ensure adherence to all Hilton Brand Standards. Evaluate all Hilton support programs for appropriateness and implement accordingly.

TypeQualification

ExperienceWell-qualified candidates will have several years experience managing a portfolio of hotels, preferably full-service properties that include Food & Beverage entities.

ExperienceMinimum of 10 years hotel experience in operations management. Must have minimum of 3 years experience in a full-service property and 3 years experience in a property of at least 200 rooms.

EducationBachelors Degree required.

SkillLeadership skills must be a prominent part of this person's abilities.

SkillModerate to above-average proficiency with Microsoft Office is necessary in order to create business and operating plans.

SkillCommunication and articulation are critical skills, inasmuch as this senior manager must be able to think and express him or herself clearly to all levels of associate both within the property as well as well as at the corporate office.

ID: 2023-4986

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Coordinates the daily operations of the Engineering department, ensuring that the services exceed the expectations of the Property, Owners and Guests. Ensures compliance with all policies, procedures and regulations.

Responsibilities of Gold Key|PHR Supervisors:

• Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

• Use the department's Job Skill Handbooks to consistently coach and train Associates.

• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.

• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.

• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.

• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.

• Champion Gold Key/PHR's service culture, -The Keys to Making it Right- to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.

• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.

• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.

• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

• Other duties as assigned

General Responsibilities:

• Possess full knowledge and proper techniques in all skill categories as prescribed on the Engineering Skill Matrix.

• Ensure that all guest requests received are completed in a timely and efficient manner. Investigate complaints and

  take corrective action.

• Provides high quality customer service at all times.

• Maintain Quality Assurance standards as defined by PHR and brand requirements.

• Perform month end inventories in a timely and accurate manner to ensure department is adequately stocked.

• Assist in the planning of long and short term business objectives.

• Represents the company in handling complaints, arbitrating disputes or resolving grievances.

• Complete daily facility walk to evaluate condition of the asset and assist in planning to resolve any deficiencies.

• Assist in the management and execution of RFR projects, ensuring on time, on budget and quality according to SSI.

• Provide consultation or expert advice to management in regards to maintenance issues.

• Learn, understand and lead according the Engineering Operating Plan.

Leadership Duties:

1. Manage Associates to ensure all areas of responsibility are properly covered and within budget. 2. Act as the work load manager using the Work Order and Service Request system, record all incoming Engineering work and special projects. Assign work orders according to skill, availability and urgency as needed. 3. Complete Associate safety training in compliance with PHR, Brand and OSHA regulations. Report unsafe work conditions, practices and safety or security violations. 4. Ensure all Associates receive comprehensive on the job training as described by the applicable job skills checklist. 5. Inspect completed work of Engineers to ensure quality and standards met. Coach and train Associates when deficiency is recognized.

Administration Duties:

1. Create and manage schedule as assigned by Chief Engineer. 2. Review internal reports to include; occupancy forecasts, night audit summary, MOD reports, labor, productivity results from prior day, operating checkbook. 3. Prepare reports as prescribed by Operating Plan and Chief Engineer related to engineering department efficiency, productivity and quality. 4. Assist in the creation and management of departmental annual operating budget

TypeQualification

EducationCertification in electrical, mechanical or refrigeration preferred

SkillExcellent English verbal and written communication skills.

EducationHigh School Diploma required, College degree preferred.

ExperiencePrior experience as a property level Chief Engineer preferred.

SkillAbility to multi-task within specific time constraints.

SkillAbility to define problems, collect data, establish facts, and draw valid conclusions.

SkillAbility to interpret a variety of technical instructions and deal with several abstract and concrete variables.

SkillAble to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

ID: 2023-4983

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Front Office Manager delivers the guest experience for the property inclusive of reservation, pre-arrivals, arrival, check in, club, and departure. The position is responsible for the direct supervision of: Front Office PBX (The Hub.) and the Club.

Responsibilities:

• Work with direct reports to share and gain alignment on the execution plan for the Front Office department to achieve the annual business plan commitments.

• Hire and train all departmental Associates using approved company training materials.

• Execute the Operating Plan for the Front Office and the Club as the playbook for accountability and operational excellence. Proactively anticipate and drive guest/service satisfaction and conduct root cause analysis of evaluate gaps in service delivery and initiate corrective action or recommend changes to operating/business plans.

• Drive Customer Satisfaction Index (Marriott GSS, Revinate) to meet or the property's guest satisfaction benchmarks through the implementation of Associate training and coaching sessions based on observation of work performance and complaint handling.

• Work collaboratively with Revenue Management to implement approved yield strategies (inventory, rate, and promotions) in reservation system, group booking policies, balancing inventory, threshold management and upselling programs.

• Serve as the subject matter expert (certified in brand tools) on the Property management system including reservations, brand loyalty programs, and guest experience platform.

• Ensure responsible financial management of the company's assets at all times including timeliness and accuracy of the Income Journal, guest ledger, group master accounts, labor scheduling, cash controls, timely deposits.

• Create a culture within your department that maximizes performance through effective communication including issuing daily property newsletter, lead meaningful pre-shifts, hold structured weekly one-on-ones, and conduct regular performance feedback and recognition. (PAFS, RODS, EVALS).

• Know all current marketing initiatives and train sta to handle inquires and fulfillment.

• Ensure that the Club experience meets property and brand standards and provides consistent premium value for its guests.

• Ensure that all guest requests are recorded and satisfied in a timely and efficient manner

• Conduct daily visual inspection of your assigned areas of responsibility, assessing compliance to life safety for Associates and guests, owner expectations, PHR standards, specifications and inventories and brand standards. Document findings from inspections and follow up to ensure that action items are promptly ad effectively addressed.

• Provide line item information on the department to your manager for the monthly financial meetings to speak to explain any variances for your department.

• Produce required internal management reports timely as per the relevant Operating Plans

• Perform Emergency Response duties as required for this role in the Emergency Response Organizational Chart and Plan.

• Serves as Manager on Duty as determined by the Managing Director and company policy.

• Lead special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Schedule Expectations:

• Create schedules and manage daily time and attendance consistent with the forecasted occupancy and department's approved staffing models and adjust as needed depending on demand.

• The Front Office Manager or Front Desk Manager must be present during high volume periods (arrival, departure, events) included but not limited to high profile/exposure, VIP events, large events, signature events and in the absence of the Hotel Manager.

TypeQualification

EducationHigh School Diploma required with Bachelors Degree preferred

ExperienceMinimum 3 years experience as a supervisor/manager for the Front Desk in a major hotel.

SkillDemonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment.

SkillPrior experience as a property level Front Office Manager preferred

SkillExposure to scheduling, PO processing, time card calculations and expense control systems preferred

SkillGood verbal communication skills

SkillExcel, Word, Outlook, Access, PMS systems

SkillStrong organizational skills and multi tasking abilities

SkillAbility to respond to common inquiries or complaints from other departments, guests, regulatory agencies, or members of the business community.

SkillAbility to effectively present in information to top management, public groups, hotel Associates and outside agencies/authorities.

SkillAbility to apply mathematical operations in accomplishing job tasks.

ID: 2023-4982

of Openings: 1

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety & security of the hotel's assets, guests, and Associates.

• Patrol all areas of the hotel property including outside parking lots. Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary

• Document a concise security report on a daily log including incidents of theft, accidents and safety violations

• Complete the necessary security forms to document losses of property or personal injury to guest or employee

• Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed

• Conduct investigations of security incidents

• Enforce the `No Solicitation Policy' of the hotel

• Maintain security of hotel key system; issue and receive keys

• Escort and witness cash handling as needed

• Assist in shipping and receiving operations

• Perform first aid & CPR in emergency situations as needed.

• Respond quickly & calmly to emergency situations.

• Remain professional & composed during stressful situations always treating guests respectfully with a high level of customer service.

• Successfully complete all other duties as assigned.

TypeQualification

ExperienceValid CPR/First Aid Certification required. Must be maintained and provided to HR annually.

ExperienceExperience in Security/Loss Prevention preferred

SkillValid vehicle operator's permit to drive security vehicle.

SkillMust possess excellent English verbal and written communication skills

SkillMust possess superior customer service skills

SkillAbility to tolerate high noise conditions on in-facility tours and exposure to weather conditions on outside tours.

ID: 2023-4984

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Clean and supply all daily assigned guest rooms with special care given to Guest belongings. Stock each room with appropriate supplies to ensure that every Guest has a perfect room and everything they need to enjoy their stay.

• Know your job.

• Complete job skills training and possess a clear knowledge of the job

• Know property standards (SSI) and room types

• Listen attentively in Pre-shift and ask for clarification of assignments and expectations

• Be on time.

• Read your schedule, follow attendance guidelines and report to work on time, in proper uniform

• Follow clock in and out procedures

• Be on stage.

• Maintain a friendly, approachable, always willing to assist attitude

• Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene

• Use approved verbiage, scripting when interacting with all guest

• Follow proper procedure and scripting when entering a guest room

• Serve.

• Conduct yourself professionally and collaboratively with Guest and fellow Associates in accord with the company's service culture, -The Keys to Making it Right.-

• Work Smart.

• Use your Room Attendant Board with instructions for sequence, special requests and clean type

• Complete cleaning all assigned rooms methodically and promptly to PHT Steps of Service without losing attention to detail and maintaining efficient time standards

• Ensure all guest rooms are set to documented SSI before turning over for inspection and occupancy

• Use your tools.

• Ensure cart or caddy (as applicable) is set up to standard

• Use the approved tools and checklists to complete assigned tasks

• Complete room assignment sheets and return to your Supervisor at the end of your shift to checkout for the day

• Measure Up.

• Produce clean guest rooms that meet or exceed quality and efficiency standards of the department

• Respect the space.

• Keep your work area, cart and closets clean and organized

• Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable

• Be safe.

• Report unsafe work conditions or practices and safety or security violations in accordance with company policy

• Support the Team.

• Cooperate with other Associates and Supervisors striving to create a positive work environment

• Support team efforts through carrying out responsibilities in a constructive and professional manner

• Other duties as assigned.

EducationHS-GED-Work Program - or overseas equivalent is desired.

SkillAbility to handle to physical demands of the job.

ExperiencePrevious work experience in a similar or commensurate skill set - hospital, prison, military experience.

ID: 2022-4384

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Restaurant Engineer is responsible for the overall maintenance and repair for kitchen equipment in the property. The Restaurant Engineer is also responsible for administrative functions related to work order tracking and completion.

+ + Accurately troubleshoot, diagnose, and repair commercial kitchen equipment and/or refrigeration equipment

• Provide excellent customer service to internal and external clients

• Adhere to company administration guidelines, particularly with work orders and invoicing

• Effectively and professionally communicate with the internal and external partners

• Return to warranty specialist any warranty parts

• Services, repairs, replaces, and maintains walk-in and reach-in freezers, refrigerators, ice makers and milk coolers replacing components including motors, Freon, belts, thermometers and adjusts controls to accommodate specific types of Freon being used in any appliance

• Repairs, descales, maintains, and replaces dishwashers and electric or gas water and booster heaters

• Replaces valves, belts, filters, bearings, gears and motor parts

• Maintains pumps and repairs electronic combi-ovens, convection and standard ovens, steam ovens, industrial mixers, choppers, steam kettles, tilting braisers, and steamers

• Installs gas valves, electric fans, vents, thermocouples, pilot lights and door springs

• Repairs and maintains heating and refrigeration units on food carts; fabricates and mounts sneeze guards

• Installs electrical lines by running conduit, pulling wire, installing outlets, repairs motors, switches, plugs, and appliance cords

• Replaces pipes, faucets, and reversing and standard switches; locates and repairs leaks; repairs or replaces industrial garbage disposals and clears minor blockages from sinks and disposals; cuts and threads pipe, and sweats copper pipes

• Assembles a variety of kitchen racks and carts; mounts computer brackets for touch screens

• Maintains records of materials and time spent performing various maintenance and repair jobs

• Perform preventative maintenance service on all appliances within the kitchen and restaurant operations

• Recommends repair or replacement of specific kitchen equipment

• Identify service problems, collect data, establish facts and draw valid conclusions about work needed to be performed

TypeQualification

ExperienceMust be EPA certified

SkillCompetent with electrical and electronic controls troubleshooting

ExperienceExperience with restaurant food equipment repair including extensive knowledge in HVAC, refrigeration, ice machines, walk-in and reach in coolers

ExperienceAble to work individually as a team member with customers, co-workers and vendors

ExperienceKnowledge of electrical, plumbing, steam, gas, electronic and refrigeration methods, current technology, principles and practices related to Restaurant/Hotel Kitchens

ExperienceKitchen maintenance and repair, including circuit tracing and troubleshooting skills related to electric motors, pumps, compressors and electronic sensors. Current refrigeration technology and EPA regulations

ExperienceAbility to test and make electrical, mechanical and plumbing repairs, using appropriate diagnostic equipment

ID: 2022-4387

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Coordinates the daily operations of the Engineering department, ensuring that the services exceed the expectations of the Property, Owners and Guests. Ensures compliance with all policies, procedures and regulations.

Responsibilities of Gold Key|PHR Supervisors:

• Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

• Use the department's Job Skill Handbooks to consistently coach and train Associates.

• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.

• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.

• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.

• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.

• Champion Gold Key/PHR's service culture, -The Keys to Making it Right- to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.

• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.

• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.

• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

• Other duties as assigned

General Responsibilities:

• Possess full knowledge and proper techniques in all skill categories as prescribed on the Engineering Skill Matrix.

• Ensure that all guest requests received are completed in a timely and efficient manner. Investigate complaints and

  take corrective action.

• Provides high quality customer service at all times.

• Maintain Quality Assurance standards as defined by PHR and brand requirements.

• Perform month end inventories in a timely and accurate manner to ensure department is adequately stocked.

• Assist in the planning of long and short term business objectives.

• Represents the company in handling complaints, arbitrating disputes or resolving grievances.

• Complete daily facility walk to evaluate condition of the asset and assist in planning to resolve any deficiencies.

• Assist in the management and execution of RFR projects, ensuring on time, on budget and quality according to SSI.

• Provide consultation or expert advice to management in regards to maintenance issues.

• Learn, understand and lead according the Engineering Operating Plan.

Leadership Duties:

1. Manage Associates to ensure all areas of responsibility are properly covered and within budget. 2. Act as the work load manager using the Work Order and Service Request system, record all incoming Engineering work and special projects. Assign work orders according to skill, availability and urgency as needed. 3. Complete Associate safety training in compliance with PHR, Brand and OSHA regulations. Report unsafe work conditions, practices and safety or security violations. 4. Ensure all Associates receive comprehensive on the job training as described by the applicable job skills checklist. 5. Inspect completed work of Engineers to ensure quality and standards met. Coach and train Associates when deficiency is recognized.

Administration Duties:

1. Create and manage schedule as assigned by Chief Engineer. 2. Review internal reports to include; occupancy forecasts, night audit summary, MOD reports, labor, productivity results from prior day, operating checkbook. 3. Prepare reports as prescribed by Operating Plan and Chief Engineer related to engineering department efficiency, productivity and quality. 4. Assist in the creation and management of departmental annual operating budget

TypeQualification

EducationCertification in electrical, mechanical or refrigeration preferred

SkillExcellent English verbal and written communication skills.

EducationHigh School Diploma required, College degree preferred.

ExperiencePrior experience as a property level Chief Engineer preferred.

SkillAbility to multi-task within specific time constraints.

SkillAbility to define problems, collect data, establish facts, and draw valid conclusions.

SkillAbility to interpret a variety of technical instructions and deal with several abstract and concrete variables.

SkillAble to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

ID: 2022-4390

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Pool Concierge is responsible for maintaining the resort's pool area ensuring a fully functional, clean & guest safe & friendly environment at all times. Removes used towels & replenishes with fresh. Keeps the pool area litter free & arranges all furniture as instructed when it is out of place. Pool concierge also hands out amenities, makes reservations for the chaise lounges, handles guests dinner reservations and assists with the general upkeep of the pool area.

Level One

• Ensure all patrons have correct identification

• Ensure no glass or food is taken into the pool area

• Greet and seat guests and issue menus in a friendly courteous manner

• Ensure each guest has on proper attire as defined in the standards.

• Answer all questions and explain policies

• Be familiar with the building facilities and their location and hours to provide excellent guest service

• Continually communicate with servers, pool attendants, managers and hotel employees in all items related to the pool

• Assist in maintaining all safety and security policies and procedures.

• Ensure department is operating in compliance with all Fire & Safety regulations.

• Ensure the department operates within the current ABC Laws (Skybar)

Type

Qualification

Experience

Must be at least 17 years old.

Education

High School Diploma or equivalent

Experience

Previous customer service skills preferred

Skill

Must speak fluent English.

Skill

Strong communication skills to interact with people

Skill

MUST BE HOSPITABLE

Skill

Must possess good listening and problem solving skills

Skill

Must be able to prioritize and multitask in a fast paced environment

Skill

Must be able to complete all position specific tests according to department standards

Skill

Must be able to remain calm and professional in a stressful situation.

ID: 2022-4386

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Senior Guest Service Agent meets guest expectations professionally and efficiently by performing all duties of a GSA and by providing leadership and guidance to the Guest Service Agents at the Front Desk. Duties may include answering inquiries about the Property or local area both on the phone and in person, reviewing and updating guest information, and checking guests in or out for their stay.

Responsibilities

Level One

• Provide leadership and guidance to Guest Service Agents (GSAs) at the Front Desk through formal training activities and during more informal interactions during the Front Desk shifts.Show a positive example of gracious, welcoming, and professional behavior to all members of the hotel staff and to hotel guests.Assist with additional duties as assigned by the Front Office Supervisor, Front Office Manager, and General Manager.

• Perform all duties of a Guest Service Agent (GSA) as listed below:Guest Service Agent (GSA)Possess the ability to stand for extended periods of time.Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.Alter room reservations according to procedures.Inventory guest room keys according to policy and request re-keying as necessary.Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.Obtains guest name via luggage tags, or by asking the guest.Requires physical stamina to stand & walk continuously for duration of shift.Remain calm & attentive, especially during heavy hotel activity & emergencies.Listen & respond to guest inquiries using a positive, clear speaking voice.Answer questions & offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.During peak and slow times, if the bellman is away from their post, individual will assist guest(s) with luggage by taking and tagging luggage or retrieving luggage from storage closet.Serve as "SALT champion" by ensuring daily monitoring of and responding to SALT scores and related action items. Keeps team informed of SALT scores, action items, and other key metrics thereby driving proactive guest service approach.

• Assists FOM with daily new hire and developmental training efforts. Utilizes exceptional communication skills to ensure coworkers are delivering 9 and 10 guest experiences.

• Hilton-Specific

• Successfully complete all other assigned duties.

• Offer to make reservations for them at restaurants in the area.

• Point out room features & directory for reference.

• Arrange transportation for guests to airport or other destinations when requested.

• Addresses the guest by name frequently.

• Greet customers immediately with a friendly & sincere welcome while making eye contact & smiling.

• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.

• Relocate customers in a professional and courteous manner according to procedures.

• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

• Handle guest registration and room assignments, accommodating special requests whenever possible.

• Demonstrate and reinforce proper procedures as part of the Front Desk Staff.

• Serve as the senior member of the Front Desk Staff during Front Desk shifts. Assist Guest Service Agents (GSAs) with new and/or complicated Front Desk transactions and incorporate training into these activities.

TypeQualification

Experience- 12 months of service as a GSA (or comparable experience as certified by the GM/RM) - Completion of sections 1-5, 7 and 10 (where applicable) of the GSA Job Skills Certification Checklist - Approval by the GM/RM and the FOM - Associate must be in good standing

Skill- Skill Type a minimum of 35wpm. Data entry experience desirable. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions. - Interacts well with people face to face as well as over the phone. - Ability to multi task - Computer literate

ID: 2022-4388

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Cook II prepares food in accordance with production requirements and standard recipes and is most often assigned to work the grill, broil, saut and raw bar stations. The Cook II maintains a clean, sanitary and safe station at all times to ensure safe and quality products are delivered to guests. The successful Cook II will effectively set-up the assigned station, produce products consistent with quality standards and recipes, and have exemplary attendance.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Associate Responsibilities specific for this role and Department:

• Follow food & cleanliness standards to ensure that the highest quality products are consistently maintained.

• Set up to pars for shift use, execute necessary preparation, freezer pull and line set up. Communicate any out-of-stock items or possible shortages.

• Date all food containers and rotate, making sure that all perishables are kept at proper temperature.

• Inspect & evaluate physical condition of equipment daily for cleanliness reporting any necessary repairs to your immediate supervisor. Perform routine maintenance & cleaning on line equipment.

• Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables.

• Consistently produce products according to recipe specifications and within ticket time standards.

• Complete station closing checklist to ensure seamless transition and setup of the station for the next shift.

Type

Qualification

Skill

1. Able to read, write and speak basic English.

2. Able to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

3. Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

4. Able to push, stand, stoop, bend, and lift items weighing up to 50-70 pounds repetitively during entire shift.

5. Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

6. Able to work a flexible schedule including weekends and holidays as required.

7. Can work in high stress & fast paced environment.

8. Functions safely & efficiently under extreme kitchen heat conditions.

Education

Able to read, write and speak basic English.

Skill

Can work in high stress & fast paced environment. Functions safely & efficiently under extreme kitchen heat conditions.

Skill

Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

Education

Able to understand and apply basic mathematical skills (addition, subtraction, multiply and division in all units of measure) in order to obtain correct dilution ratios, portion control, etc.

Experience

Prefer at least 2 years experience working in a high volume kitchen

Experience

Possess full knowledge of all matters relating to proper cooking techniques to ensure safe food handling and consistent adherence to recipes.

ID: 2022-4392

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Coordinates the daily operations of the Engineering department, ensuring that the services exceed the expectations of the Property, Owners and Guests. Ensures compliance with all policies, procedures and regulations.

Responsibilities of Gold Key|PHR Supervisors:

• Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

• Use the department's Job Skill Handbooks to consistently coach and train Associates.

• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.

• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.

• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.

• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.

• Champion Gold Key/PHR's service culture, -The Keys to Making it Right- to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.

• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.

• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.

• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

• Other duties as assigned

General Responsibilities:

• Possess full knowledge and proper techniques in all skill categories as prescribed on the Engineering Skill Matrix.

• Ensure that all guest requests received are completed in a timely and efficient manner. Investigate complaints and

  take corrective action.

• Provides high quality customer service at all times.

• Maintain Quality Assurance standards as defined by PHR and brand requirements.

• Perform month end inventories in a timely and accurate manner to ensure department is adequately stocked.

• Assist in the planning of long and short term business objectives.

• Represents the company in handling complaints, arbitrating disputes or resolving grievances.

• Complete daily facility walk to evaluate condition of the asset and assist in planning to resolve any deficiencies.

• Assist in the management and execution of RFR projects, ensuring on time, on budget and quality according to SSI.

• Provide consultation or expert advice to management in regards to maintenance issues.

• Learn, understand and lead according the Engineering Operating Plan.

Leadership Duties:

1. Manage Associates to ensure all areas of responsibility are properly covered and within budget. 2. Act as the work load manager using the Work Order and Service Request system, record all incoming Engineering work and special projects. Assign work orders according to skill, availability and urgency as needed. 3. Complete Associate safety training in compliance with PHR, Brand and OSHA regulations. Report unsafe work conditions, practices and safety or security violations. 4. Ensure all Associates receive comprehensive on the job training as described by the applicable job skills checklist. 5. Inspect completed work of Engineers to ensure quality and standards met. Coach and train Associates when deficiency is recognized.

Administration Duties:

1. Create and manage schedule as assigned by Chief Engineer. 2. Review internal reports to include; occupancy forecasts, night audit summary, MOD reports, labor, productivity results from prior day, operating checkbook. 3. Prepare reports as prescribed by Operating Plan and Chief Engineer related to engineering department efficiency, productivity and quality. 4. Assist in the creation and management of departmental annual operating budget

TypeQualification

EducationCertification in electrical, mechanical or refrigeration preferred

SkillExcellent English verbal and written communication skills.

EducationHigh School Diploma required, College degree preferred.

ExperiencePrior experience as a property level Chief Engineer preferred.

SkillAbility to multi-task within specific time constraints.

SkillAbility to define problems, collect data, establish facts, and draw valid conclusions.

SkillAbility to interpret a variety of technical instructions and deal with several abstract and concrete variables.

SkillAble to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

ID: 2022-4389

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Clean as well as maintain all corridors, vending areas, elevators, landings & service areas on guest room floors ensuring property's standards of cleanliness. Provide linen supplies for room attendants & routinely stock floor closets. Maintains outgoing & incoming laundry deliveries.

Level One

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Maintain designated floors according to hotel's standards of cleanliness.

• Act as main point of contact for the MOD, train Housepersons and oversee projects

• General removal of trash & debris from floors.

• Maintain vending areas (sweep, mop, wipe ice machines & doors).

• Maintain service landings, stairwells & storage closets.

• Remove debris from stairwells or elevator tracks maintaining clean appearance.

• Dust & clean all furniture in designated areas as well as floors.

• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents & lamps in designated areas.

• Remove dirt, smudges & grease from doors/doorframes.

• Restock supply items in designated closets & storage areas.

• Stock room attendant carts with linen & supplies.

• Clear linen chute & maintain flow.

• Respond to guest & management requests & report guest issues & complaints in a hospitable manner to ensure guest satisfaction.

• Make up cribs & rollaway beds when needed.

• Report any missing articles, damage or mechanical problems to the Supervisor or Manager.

• Turn in articles left in room to your direct Manager of Loss Prevention.

• Exceeds guest expectations at all times.

• Successfully completes other assigned duties.

TypeQualification

SkillAble to read, write & speak basic English.

ExperienceCommensurate or transger skill set is primary importance

EducationHigh School, GED or overseas equivilance is desired but commensurate work experience is the driving qualification mixed with basic english communication skills.

SkillAble to understand & apply basic mathematical skills.

SkillAble to apply common sense understanding to carry out simple one- or two- step instructions.

SkillAble to deal with standardized situations with only occasional or no variation.

SkillAble to push, stand, stoop, bend & lift items weighing up to 50-70 pounds repetitively during entire shift.

SkillGood attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

SkillAble to work a flexible schedule including weekends & holidays as required.

ID: 2022-4385

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Responsible for cleanliness and sanitizing all areas of the restaurant

Level One

• Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Establish and maintain a high standard of cleanliness and sanitation in all food service outlets in the hotel.

• Perform routine maintenance and cleaning on dish room equipment to include but not limited to carts, and fixtures in assigned areas in accordance with Department S.O.P.s and work practices.

• Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.

• Inspect and evaluate physical condition of equipment daily for cleanliness. Report any necessary repairs to your immediate supervisor.

• Compliance with company policies to include: following daily and weekly cleaning checklists and documented standards of cleanliness and organization.

• Maintain a high level of the sanitation and safety standards through weekly inspections

• Possess full knowledge of all matters relating to proper cleaning techniques.

• Efficient coordination of distribution of all supplies and equipment to all food and beverage outlets.

• Perform special cleaning projects as assigned.

Type

Qualification

Experience

Must be at least 18 years old.

Education

Able to read, write and speak basic English.

Experience

Operating dishwashing machine, dishware handling and floor maintenance.

Experience

Previous similar experience preferred.

Education

High School Diploma or equivalent preferred

Skill

Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

Skill

Able to push, stand, stoop, bend, and lift items weighing up to 50-70 pounds repetitively during entire shift.

Skill

Ability to read and follow simple checklists.

Skill

Able to dispense and mix cleaning detergents according to directions.

ID: 2022-4391

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

The Assistant Front Office Manager delivers personalized guest experiences for the property inclusive of pre-arrivals, check-in, check-out, post stay communications, night audit functioning and reporting, arrival experience at front door, luggage assistance and amenity overview while rooming a guest, concierge services and other peripheral guest services up to and including bike rentals in off-season.

The position is responsible for the direct supervision of the Front Desk Manager, Night Auditors, Doormen, Bellmen and other guest services personnel.

The Assistant Front Office Manager is included in overseeing that the Lobby/Front Entrance area atmospheres remains to spec inclusive of lighting, music, dcor and SSI.

• For properties with a Parking Operations Manager, oversite of the Front Entrance as well as luggage assistance and bike rentals are excluded from the Asst Front Office Manager position. Direct supervision of the Doorman and Bellman is also excluded

Role Responsibilities:

• Work directly with the Front Office Manager to share, gain, alignment and set work plan for the department to achieve its annual business plan goals.

• Assist with the Hiring and Training of all Front Office Associates.

• Assist the Front Office Manager in executing the Operating Plan for your department to provide a playbook for accountability and operational excellence. Proactively anticipate and drive guest service satisfaction and conduct root cause analysis to evaluate gaps in service delivery and initiate corrective action or recommend changes to operating/business plans.

• Help create a culture within your department with the assistance of the Front Office Manager, the Executive Committee and Corporate Support Teams that maximizes performance through effective Communication including meaningful Pre-shift, structured weekly 1 on 1s, teamwork and regular performance feedback and recognition (PAFs, RODs, EVALS).

• Drive Guest Satisfaction, Revinate, and Trip Advisor scores/rankings by leading by example and managing to exceed guests expectations.

• Evaluate guest issues and act as a leader within the hotel driving process improvement in order to eliminate reoccurring problems.

• Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Represent the company in handling complaints, arbitrating disputes or resolving grievances with the assistance of the Front Office Manager.

• Conduct daily visual inspections of your assigned areas of responsibilities, assessing compliance to owner expectations, PHR Standards, specifications and inventories and brand standards.

• Assist in the creation of Front Desk schedules and create Door/Bell schedules (if applicable per property). Assist in managing daily time and attendance consistent with the forecasted occupancies / Covers and department's approved staffing model.

• If applicable to your property, hire and train tipped positions, verifying pay meets expectations for the position.

• Assist in ensuring responsible financial management of the company's assets at all times including completeness and accuracy of the Income Journal, purchasing in accord with the Birchstreet checkbooks, inventory / distribution / auditing of breakfast and guest satisfaction coupons and vouchers, Guest Compensation Logs, Point Compensation Logs and other inventoried and secured items associated with the Front Office.

• Perform emergency response duties as required for this role in the Emergency Response Organizational Chart and Plan.

• Lead special projects and other responsibilities as assigned. Participate in task forces, committees and other periodic special initiatives as directed.

• If applicable to your property, oversee the daily arrival experience keeping the driveways clear, and assisting guests with their luggage at check-in and check-out.

• Other duties as assigned.

Additional Responsibilities of the Assistant Front Office Manager

• Assist in reviewing front desk, night audit and security logs and guest service reports for any entries or incidents, guest names or issues and take appropriate actions to resolve prior to guest arrival.

• Assist in handling all guest complaints and ensures that appropriate action and communication are completed and documented to insure proper resolution.

• Maintains GSS scores at targeted levels through the implementation of Associate training and coaching sessions based on observations of work performance and compliant handling.

• Ensure that all cash variances are properly explained and documented on the daily deposit summaries and payroll deducted if needed.

• Monitor the completion of all required statistical data reports and check lists to ensure accuracy from all associates.

• Responsible for file compliance and record retention requirements. These reports will be stored in an organized manner for future review purposes.

• Be familiar with current marketing initiatives as well as insuring that all staff is equally familiar.

• Assist in maintaining monthly incentive programs: Help create new incentives as needed to improve guest satisfaction, sales or profitability performance.

Type

Qualification

Skill

Strong organizational skills and multi tasking abilities, Excel, Word, Outlook, Access, PMS systems knowledge, and good verbal communication skills

Skill

Exposure to scheduling, PO processing, time card calculations and expense control systems preferred

Skill

Demonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment.

Skill

Ability to apply mathematical operations in accomplishing job tasks.

Skill

Can define problems, collect data, establish facts and draw valid conclusions from interpretation of extensive and varied technical instructions (in mathematical or diagram form).

Skill

Ability to respond to common inquiries or complaints from other departments, guests,regulatory agencies, or members of the business community.

Skill

Proficiency with Computer and knowledge of Property Management System.

Skill

Ability to read and interpret common scientific and technical journals, financial reports, and legal documents.

Skill

Ability to effectively present information to top management, public groups, hotel associates and outside agencies/authorities.

Skill

Ability to apply advanced mathematical concepts such as exponents, logarithms, and permutations.

Experience

Minimum of 2 years experience in supervisory/management position required

Experience

Minimum of 3 years experience in front office setting at a major hotel

ID: 2022-4383

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Work closely with the Executive Management of the Property, and in collaboration with Corporate Support (Finance & Accounting) to provide operational support through analysis of historical and forecasted Revenue, Labor and Production efficiency. This position will also routinely monitor and test internal controls, providing guidance and training where needed to ensure PHR business policies and processes are being followed. Additionally, this position will be expected to be an expert in the knowledge of all Point of Sale (POS) systems reporting and familiar with standard updates or modification as needed.

Revenue:

1. Routinely monitor PHR reporting websites to ensure the accuracy as compared to the POS systems in both the hotel and restaurants.

2. Assist with supporting the F&B and Hotel revenue forecasting process as needed, to include ensuring that all systems are updated with current data (ex. Hot Schedules).

3. Program POS and inventory systems with new menus and specials as needed.

Cost of Goods Sold:

1. Record all COD purchases on check register and/or bank reconciliations.

2. Checks daily purchasing system (ADACO) uploads to ensure accurate theoretical and outlet inventory reports.

3. Ensure timely and accurate inventories are processed bi-monthly, quarterly and annually

4. Assist corporate accounting staff with the production of timely Cost of Goods Sold reports to monitor Cost %'s vs Budget, Prior Year and Theoretical measures.

Labor:

1. Review daily & monthly payroll reporting for accuracy; calculate tip and payroll taxes; make tip adjustments as needed and ensuring all automated reports are reconciled and accurate.

2. Review payroll edits provided from payroll for accuracy of department coding, hours, wage rates, tips and gratuities.

3. Maintain F&B Hot Schedules database to include employee access, report set up and budget programming

Expenses:

1. Programs intercompany, web based reports, and checkbooks with expense budgets

2. Reviews for approval all non-food and beverage requisitions, ensuring compliance with SOPs, budget maintenance

3. Records all non-COD food and beverage purchases through corresponding inventory system

Other:

1. Produce mid-month forecast reports to project month end financial information for both Hotel and Restaurant outlets based on known drivers and information provided by various sources.

2. Processes all chargeback requests as needed, researching and providing documentation to CC company

3. Attends month-end performance management meetings with Property/ Outlet Teams to diagnose any variances to plan and forecast.

4. Coordinate with Staff Accountants for accurate and timely recording of month end allocations and expenses.

5. Assist with Business Plan preparation

6. Assist with Budget preparation

7. Review petty cash with Cashier, monitor the checkbook, audit petty cash slips.

8. Audit bank count sheets. Review cash overages and shortages.

9. Review Accounts Receivable aging reports as needed.

TypeQualification

ExperienceFive (5) years or more experience in High Volume Restaurant Business Broad knowledge of Restaurant Industry Experience working in a corporate atmosphere

SkillAccounting and Budget knowledge Posses good leadership and organizational skills Be proficient in Word and Excel

ID: 2022-4362

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: Atlantic Avenue

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

The Public Area Lead is responsible for leading the shift when there is no Supervisor. They ensure that all scheduled associates are present for their shifts. The shift lead also will inspect all public areas and checklists are completed at the end of the shift. In the event of a call off the shift lead needs to manage that call off area.

Level One

-Responsible for leading the shift when no Supervisor is present whether it be in the AM or PM

-Greets and interacts with the guests and Associates in a friendly and professional manner creating the -WOW- experience

-Possesses full knowledge of all matters relating to proper cleaning techniques

-Maintains all public areas in accordance to Standards Specifications Index

-Ensures that all guest requests are satisfied in a timely and efficient manner

-Receives and communicates Weekly Event Summary to Public Area Attendants

-Maintains cleanliness and organization of all Public Area Storage Rooms per established PAR level

-Provides training to the Public Area Attendants, follows through with checklist accountability

-Works alongside Public Area Attendants in completing duties and checklists (working position)

-Conducts AM/PM Public Area walkthroughs before and after shift

-Checks Public Area Attendants carts are properly stocked and ready for the shift

-Attends daily pre-shift meeting in the AM or PM

-Completes replacement request and billing form for any missing or broken house wares, supplies or Fixtures, Furnishing and Equipment (FF&E) and provides to Hotel Manager

-Assists Public Area Attendants with any cleaning project assignments or priorities of the day

-Responsible for engaging in Associate development, including ensuring Associates attend company training sessions

-Completes associate safety training in compliance with PHR procedures and OSHA regulations

-Reports unsafe work conditions/practices and safety/security violations in accordance with Company policy

-Performs routine maintenance and cleaning on housekeeping equipment to include but not limited to vacuums, housekeeping carts, furniture and fixtures in assigned areas in accordance with Department S.O.P.s and work practices

-Completes and or assists Manager with any cleaning project work and/or supervision as assigned special projects with appropriate training as assigned by the supervisor

-Adheres to all Company/franchise policy, procedures and work practices

-Attends and participates in all scheduled and/or mandatory meetings and on-going training sessions

-Stays current with Company/hotel/franchise information and changes

TypeQualification

EducationNo formal education required

ExperiencePrior experience in cleaning public buildings desirable

SkillAbility to satisfactorily communicate in English with guests, co-workers and management to their understanding. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision. Ability to exert physical effort in using cleaning equipment. Ability to organize, prioritize and follow-up on assignments. Ability to ensure the security of hotel property and confidentiality of hotel guests

Skill

• Able to read, write & speak basic English.

• Able to understand & apply basic mathematical skills.

• Able to apply common sense understanding to carry out simple one- or two- step instructions.

• Able to deal with standardized situations with only occasional or no variation.

EducationHS-GED-Work Programme - or Over seas equivalent is desired. Past work experience in a similar or commensurate skill set - hospitable, prison, military experience.

ExperienceDemonstrated positive attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

ID: 2022-4360

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

The Club Attendant is responsible for delivering exceptional guest service to all guests of the club level. The Club Attendant ensures efficient day to day operations of the club lounge, cleanliness and safety the lounge at all times, food and beverage set up and delivery to standard to ensure an above average guest experience. The successful Club Attendant will be friendly, professional, well groomed, have basic bartending skills and have exemplary attendance.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

Associate Responsibilities specific for this role and Department:

• Provide elevated, personalized service for every guest with critical attention to detail. Interact with each Club guest to ensure needs are met and communicated throughout the hotel. This may include requests for transportation, restaurant reservations, special amenities and local attraction recommendations.

• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion.

• Proper set-up of all Food and Beverage presentations ensuring guest satisfaction with offerings and service.

• Proper clearing and cleaning of all dishes and associated utensils required for food service.

• Bartending duties are an essential function of this role.

• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

• Review designated in-house and arrival guest lists and be familiar with guest's names and room locations.

• Perform Pre-Arrival to verify information and anticipate guest needs.

• Perform a welcome call to guests 15 minutes after arrival to offer additional services and ensure satisfaction.

• Review designated in-house and arrival guest lists and be familiar with guest's names and room locations.

• Resolve guest complaints ensuring their complete satisfaction with resolution, following up accordingly with hotel departments and guest.

• Monitor and maintain the cleanliness and working condition of department equipment and supplies. Uphold uncompromising levels of cleanliness for Club Lounge and room floors.

• Prepare work orders for maintenance repairs and distribute to Engineering.

TypeQualification

EducationHigh School Graduate

ExperienceA minimum of two years customer service experience as a concierge or in a related field working with a full service hotel

SkillAbility to speak English fluently; ability to write clearly and legibly.

SkillExcellent communication skill both in person and over the phone.

SkillProficiency with computers and software programs, such as, Microsoft Word and Excel. Ability to "surf" the net to assist with directions and "what's happening around town".

ID: 2022-4351

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey