Clean as well as maintain all corridors, vending areas, elevators, landings & service areas on guest room floors ensuring property's standards of cleanliness. Provide linen supplies for room attendants & routinely stock floor closets. Maintains outgoing & incoming laundry deliveries.
Level One
Responsibilities of Gold Key|PHR hourly Associates:
Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-
Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
Use your tools. Use the approved tools and checklists to complete assigned tasks.
Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
Other duties as assigned.
Maintain designated floors according to hotel's standards of cleanliness.
Act as main point of contact for the MOD, train Housepersons and oversee projects
General removal of trash & debris from floors.
Maintain vending areas (sweep, mop, wipe ice machines & doors).
Maintain service landings, stairwells & storage closets.
Remove debris from stairwells or elevator tracks maintaining clean appearance.
Dust & clean all furniture in designated areas as well as floors.
Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents & lamps in designated areas.
Remove dirt, smudges & grease from doors/doorframes.
Restock supply items in designated closets & storage areas.
Stock room attendant carts with linen & supplies.
Clear linen chute & maintain flow.
Respond to guest & management requests & report guest issues & complaints in a hospitable manner to ensure guest satisfaction.
Make up cribs & rollaway beds when needed.
Report any missing articles, damage or mechanical problems to the Supervisor or Manager.
Turn in articles left in room to your direct Manager of Loss Prevention.
Exceeds guest expectations at all times.
Successfully completes other assigned duties.
TypeQualification
SkillAble to read, write & speak basic English.
ExperienceCommensurate or transger skill set is primary importance
EducationHigh School, GED or overseas equivilance is desired but commensurate work experience is the driving qualification mixed with basic english communication skills.
SkillAble to understand & apply basic mathematical skills.
SkillAble to apply common sense understanding to carry out simple one- or two- step instructions.
SkillAble to deal with standardized situations with only occasional or no variation.
SkillAble to push, stand, stoop, bend & lift items weighing up to 50-70 pounds repetitively during entire shift.
SkillGood attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
SkillAble to work a flexible schedule including weekends & holidays as required.
ID: 2022-4385
External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
External Company URL: http://goldkeyphr.com/
Street: 4200 Atlantic Ave
