Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.
The Public Area Lead is responsible for leading the shift when there is no Supervisor. They ensure that all scheduled associates are present for their shifts. The shift lead also will inspect all public areas and checklists are completed at the end of the shift. In the event of a call off the shift lead needs to manage that call off area.
Level One
-Responsible for leading the shift when no Supervisor is present whether it be in the AM or PM
-Greets and interacts with the guests and Associates in a friendly and professional manner creating the -WOW- experience
-Possesses full knowledge of all matters relating to proper cleaning techniques
-Maintains all public areas in accordance to Standards Specifications Index
-Ensures that all guest requests are satisfied in a timely and efficient manner
-Receives and communicates Weekly Event Summary to Public Area Attendants
-Maintains cleanliness and organization of all Public Area Storage Rooms per established PAR level
-Provides training to the Public Area Attendants, follows through with checklist accountability
-Works alongside Public Area Attendants in completing duties and checklists (working position)
-Conducts AM/PM Public Area walkthroughs before and after shift
-Checks Public Area Attendants carts are properly stocked and ready for the shift
-Attends daily pre-shift meeting in the AM or PM
-Completes replacement request and billing form for any missing or broken house wares, supplies or Fixtures, Furnishing and Equipment (FF&E) and provides to Hotel Manager
-Assists Public Area Attendants with any cleaning project assignments or priorities of the day
-Responsible for engaging in Associate development, including ensuring Associates attend company training sessions
-Completes associate safety training in compliance with PHR procedures and OSHA regulations
-Reports unsafe work conditions/practices and safety/security violations in accordance with Company policy
-Performs routine maintenance and cleaning on housekeeping equipment to include but not limited to vacuums, housekeeping carts, furniture and fixtures in assigned areas in accordance with Department S.O.P.s and work practices
-Completes and or assists Manager with any cleaning project work and/or supervision as assigned special projects with appropriate training as assigned by the supervisor
-Adheres to all Company/franchise policy, procedures and work practices
-Attends and participates in all scheduled and/or mandatory meetings and on-going training sessions
-Stays current with Company/hotel/franchise information and changes
TypeQualification
EducationNo formal education required
ExperiencePrior experience in cleaning public buildings desirable
SkillAbility to satisfactorily communicate in English with guests, co-workers and management to their understanding. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision. Ability to exert physical effort in using cleaning equipment. Ability to organize, prioritize and follow-up on assignments. Ability to ensure the security of hotel property and confidentiality of hotel guests
Skill
Able to read, write & speak basic English.
Able to understand & apply basic mathematical skills.
Able to apply common sense understanding to carry out simple one- or two- step instructions.
Able to deal with standardized situations with only occasional or no variation.
EducationHS-GED-Work Programme - or Over seas equivalent is desired. Past work experience in a similar or commensurate skill set - hospitable, prison, military experience.
ExperienceDemonstrated positive attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
ID: 2022-4360
External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
External Company URL: http://goldkeyphr.com/
Street: 100 E Main St
