Career Area:
Marketing / Sales / Product Support
Job Description:
About SPM Oil and Gas
SPM Oil and Gas provides superior products and service solutions to Oil & Gas customers in upstream, production, transportation, refining and related industries. The team works hard to create lifelong customer relationships, supplying comprehensive product & service solutions for the Oil & Gas industry and setting the standard for excellence in the segment.
Caterpillar is looking for an Account Maintenance Strategist located in Houston, TX. As an Account Maintenance Strategist, you will aggregate, correlate and create Caterpillar customer and dealer recommendations using the 5 elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs. These recommendations will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency.
Job duties, include, but are not limited to:
Aggregates and correlates the five elements of condition monitoring, where all are available.
Functions as a subject matter expert for each of the condition monitoring five elements.
Provides equipment recommendations to Caterpillar dealers and customers.
Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.
Extracts or is provided data from the appropriate business systems including customer, dealer and contractor sources.
Provides information for equipment management lead tracking and resolution.
Prepares standard written reports of recommendations for customers and their Caterpillar dealers on a monthly basis.
Facilitates ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs.
Communicates verbal recommendations as required to customers and their Caterpillar dealers.
Builds collaborative relationships & acts as a consultant with equipment management personnel.
Mentors & coaches other condition monitoring advisors, consultants, & pre field representatives.
Basic Qualifications:
10 plus years of experience in the product support and/or engineering fields
Strong customer service/contact experience, communication, multi-tasking, interpersonal and organizational skills
ability to work in team environment and work with diverse groups of customers and business partners.
A degree in engineering, business, marketing and/or equivalent application experience
Preferred Qualifications:
Capable of providing leadership, coaching and mentoring to team members
initiative and ability to resolve issues either individually or through appropriate team guidance
Working knowledge of engines, power train, hydraulic systems, Product LinkTM, VIMS, inspection process, equipment lifecycle planning, S-O-SSM Services, and the Service Information System
Employee benefit details:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just wages, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of annual bonuses.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short and long-term disability coverage
Life Insurance
Paid parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits (Ex. Accident, Identity Theft Protection)
Relocation assistance is available for this position.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O.
As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers . #LI
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
