Damuth Trane (Voted as one of the Best Places to Work in Virginia for 2022) is seeking an IT Support Specialist for our office in Chesapeake, Virginia.
**Damuth Trane has provided comfort solutions for commercial, industrial, educational, government, and healthcare facilities since 1970. As the local Trane franchise, Damuth Trane represents a full line of HVAC equipment, service, controls and parts. Damuth Trane has been honored as one of the Best Places to Work in Virginia since 2011.
PRIMARY ROLE
To provide Damuth's 5-Star Experience to internal and external customers. Commitment to understand, respect, value, impress and champion clients by providing service and support in the technology areas of servers, printers, desktops and telephony, in addition to other devices such as cell phones, tablets, Mi-FI devices, etc. Along with networking and software support.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Set-up, install, and maintain computer & telephony systems
Install system hardware & software upgrades
Install and troubleshoot computer software and ensure software licensing complies with license requirements
Set-up, troubleshoot, repair and maintain all devices, computer hardware, printers and peripherals, and maintaining related records
Assist in installing and managing system, network, and software on servers
Ensure network hardware/software compatibility
Provide end-user support; prioritize and respond to work order requests and maintains related records
Provide basic training on the care and operation of all devices and network systems
Coordinate the repair of computer equipment including annual cleaning and preventative maintenance
Create software images and packages
Assist in planning, development, and installation of technology-related systems
Assist in maintaining network security while promoting end user awareness
Maintain an inventory of company owned and/or licensed computer software
Maintain an inventory of company owned hardware
Administration and maintenance of Active Directory, DNS, DHCP, etc.
Management of email accounts and file servers
Stay current in knowledge of technologies and equipment by means of additional training
Contribute to recommendations for technology improvement
Other duties as assigned by the IT Manager
SUPERVISORY RESPONSIBILITIES
This role does not have supervisory responsibilities.
QUALIFICATIONS
EDUCATION and/or EXPERIENCE
Required- High school diploma or equivalent
Required- Minimum of a two-year associate degree in computer technology or equivalent experience in networking or computer technologies
Required- Experience in computer hardware and software support
Required- Previous administrative experience in a Windows Active Directory environment
Required- Ability to monitor, diagnose, troubleshoot and repair software/hardware issues and complete the necessary follow-up steps
Required- Experience working with and supporting wired and wireless network hardware
Preferred- Experience with TCP/IP, switching, routing, hubs and firewalls
Preferred- Experience working with networking equipment and/or applications
Preferred- Experience with Dynamics and WennSoft software a plus
SPECIAL SKILLS
Ability to multi-task and work with changing priorities in a fast-paced environment
Detail oriented
Excellent oral and written communication skills
Possess a high sense of urgency
Ability to maintain confidentiality of sensitive data
Exceptional customer service skills
Strong organizational skills
Ability to work independently as well as within a team environment
Ability to read and write technical correspondence and documentation
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
CERTIFICATES, LICENSES, REGISTRATIONS
Required- Valid driver's license and good driving record
Preferred- CompTIA A+/Security+, MCSA/MCSP
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear, walk, sit, and use hands to operate computer keyboard and telephone.
The employee will be required to reach with hands and arms, stand, climb, balance, stoop, kneel, crouch or crawl.
The employee may frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
OTHER REQUIREMENTS
Required - Ability to pass drug screening
Required - Ability to pass formal background check
Required - Able to prove U.S. Employment eligibility without requiring sponsorship now or in the future.
Required - Willing to travel locally as required
Required - Flexibility to work overtime/weekends, as needed
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position primarily works in a typical office environment.
The noise level in the work environment is usually moderate.
How to Apply
Go to the following website and apply online: http://www.damuth.com/careers/
Please note that applications and resumes are accepted online only. If you do not have access to the internet, you may use the online resources at our main office. Please call Human Resources at (757) 558-0200 in advance to schedule an appointment to apply.
Damuth Trane is an at-will employer; employed associates and Damuth Trane are free to end the employment relationship at any time, with or without notice or cause.
EOE/AA, Drug Free Workplace
EEO Statement The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Company Paid)
Paid Time Off (Sick and Vacation Time)
Short and Long Term Disability (Company Paid)
Maternity and Paternity Leave
Jury Duty Pay
Bereavement Leave
401(k) and Profit Sharing Plan
...and more!
