Ambulatory Community Connect Analyst
United States
New
Healthcare IT
12 hours agoPost Date
22200800Requisition #
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CTG is seeking an Ambulatory Community Connect Analyst for an Epic implementation!
Project Duration: 7 months
Project Location Remote (client is located in Wisconsin)
Job Title: Ambulatory Community Connect Analyst
Description: Full-time contract
Job Summary:
• The Analyst builds, tests, implements, and supports the needs of their application
• Support the Senior Analyst in validation/workflow and/or operational meetings for specific clinical, business or report applications
• Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner
• Investigates, tests, resolves problems related to application
• Ensures a high level of customer service
• Identifies or escalates issues that impact infrastructure and application performance
• Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability
• Focus on continual improvement best practices by identifying and diagnosing improvement opportunities
• Suggests improvements to Senior Analyst, Supervisor and Manager
• Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users
• Promotes, develops and adheres to system standards, and best practices
• Collaborates across Helios team to develop unified approaches and standard work
• Collaborates with other team members to support processes
• Participates in testing best practices and standards
• Works to implement applications according to requirements, specifications and compliance/regulatory standards
• Participates in implementation of major version upgrades and special updates
• Communication & Relationship Management
• Works with other Helios teams, end users, and external vendors to resolve issues while maintaining HFHS Standards of Excellence
• Provides input to support technology planning
• Works with IT, Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows
• Stays current with vendor capabilities and provides input into software/system implementation strategies and plans
• Prior consulting experience highly preferred
Requirements:
• Ambulatory certified
• Minimum of five years’ progressive clinical/healthcare experience within Epic Community Connect
• Strong problem-solving & troubleshooting skills
• Excellent communication and collaboration skills
To be considered for this opportunity, please apply directly through our website or email your Word version resume and compensation requirements to crystal.zerr@ctg.com
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Additional Information
Job Function: Application Analysis
Education Level: Bachelor's Degree (16 years)
Work Remote: Yes
Travel: No
