The Senior Analyst is responsible for building and managing all menu items, item exceptions, promotions, and custom configurations within the Altametrics Platform. While the focus of this role is back office system the support of the PAR/Brink POS software platform and several other core systems while serving as a liaison between various internal teams, and specific technology resellers is also a core competency. This person will ensure all QA testing is completed on all new enhancements to the restaurant technology team's systems. This person will also maintain the stability, integrity, and efficient operation of corporate and/or franchise restaurants, ensuring high levels of systems availability and customer satisfaction, while optimizing usage of hardware and software resources.
RESPONSIBILITIES:
Build, manage, support and maintain menu item databases, coupons, discounts, promotions, and approved custom configurations within the company's core systems T
Test menu items, coupons, discounts, promotions, and approved custom configurations
Develop and execute processes for database maintenance problem resolution and escalation support for Restaurant Technology andunderlyinginfrastructureswhilecreatingandmaintainingdocumentationforsaidprocesses
Partner with key departments outside of IT, such as Operations and Marketing to define, establish and implement best practices and procedures for core platform (e.g., database management, user experience and user interface)
Perform troubleshooting and root cause analysis for issues within the support products Performs quality assurance (QA) processes to ensure all configurations are deployed accurately and completely to the restaurants
Develop and provide documentation and training processes to enhance the skill level of Technical Support IT/Service Desk Staff
Provide extended support outside of core business hours when required by the business owners
Provide active assistance to the Product Owners of back office, payment, point of sale etc. systems
EDUCATION and EXPERIANCE QUALIFICATIONS:
Preferred:Four year degree in computer science, business or related field
2+ years of experience in database design / administration of Point-of-Sale or Back Office Systems.
2+ years Restaurant (QSR/TSR) environment experience
2+ years Restaurant support experience
Preferred:2+ years of experience in implementation / deployment of the Altametrics software platform.
Preferred:2+ years of experience in systems design, integration, and implementation/deployment of infrastructure and supporting software applications.
REQUIRED KNOWLEDGE, SKILLS or ABILITIES:
Knowledge of restaurant infrastructure components and applications, including hardware, system and application software, and networking. Quick Service Restaurant or Retail business experience. Ability to maintain positive collaborative relationships with cross functional groups
Strong Organizational skills
Strong Written Communication skills
Demonstrated Verbal Communication strength
Thinks through issues to identify solutions
Follows up on project tasks by communicating with team members
Excellent interpersonal skills. Very positive, fun, friendly and flexible.
Motivated self-starter
High attention to detail and accuracy in order to meet deadlines in a timely manner. Ability to multi-task
Outstanding decision-making skills. Ability to handle confidential information. Works independently or in a team
Strong analytical and pattern analysis skills
Team focused
Enthusiastic about managing projects and working with people
Intermediate knowledge of MS Office Software (Excel, Word, PowerPoint)
Excellent communication skills (written and verbal), including facilitation and team leadership
Strong Ability to communicate complex items via written and verbal methods in easy-to-understand terms
Possesses critical thinking and decision-making skills with learning agility
Self-starter,self-motivatedandcapableofworkingindependentlyorwithin a team
Positive attitude and ability to handle stress well in a highly changing environment
Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, trust, and support
Strong organizational and time management skills and able to handle multiple projects and tasks
Abilitytoadaptandadjustplannedworkthroughanalyzingworkdemands,competingpriorities,andtightdeadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.
