Job Posting:
Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers' complex projects simple, successful, and sustainable.
The eBusiness Catalog Operation Specialist will be responsible for the long-term health and satisfaction of eProcurement integrations. This role is an opportunity to collaborate with several cross-functional teams with a common goal: providing a best in class eBusiness catalog customer experience. This role adds value through analyzing participation trends, applying customer feedback to solutions, maintaining up to date eCatalogs and promoting omni-channel values. This associate will drive efficiencies to reduce operational costs for associates and customers, and continuously improve the S2S customer experience.
Responsibilities include:
Create and maintain customer Hosted and PunchOut catalogs to ensure best in class experience
Understand customer's eProcurement Software and their ordering experience at the subject matter expert level
Assist customer onboarding team by providing catalogs and pricing for new integrations
Utilize Trilogie and other internal programs to ensure customer account set up is accurate
Troubleshoot, document and prioritize catalog data and pricing issues
Continuously seek operational efficiency improvements to the customer maintenance process
Monitor customer feedback and participation of eProcurement integrations at regular intervals to assess customer adoption
Analyze customer adoption trends and apply findings to improvement opportunity projects
Critically think about customer feedback and implement improvement solutions as warranted
Anticipate potential issues and proactively manage details; address and resolve customer issues promptly
Collaborate with several cross-functional teams daily
Develop and maintain strong relationships with a wide variety of internal and external customers
Participate in various improvement projects related overall customer experience, both internal and external, to increase customer adoption
Preferred Requirements
4-year college degree or equivalent; applicable work experience may be substituted for education requirements
Knowledge of eProcurement technologies and Trilogie a plus
Strong time management skills and Excel skills
Excellent written, verbal, and presentation skills
Strong knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!
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Pay Range:
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$3,600.00 - $5,866.30
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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)
Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers' complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.
Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.
