Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
As a dedicated Director, Fraud Prevention and Detection, you will provide oversight and manage the strategic direction of fraud risk at USAA. Directs tactical operational issues and resolution activities related to financial fraud at USAA. Protects member assets by minimizing fraud loss, risk exposure and by providing optimal customer service. Implements and executes business plans, drives and champions change and provides feedback to senior management.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position.
This position can work remotely in the continental U.S. with occasional business travel.
The Opportunity
Develops strategies and solutions to enable USAA members to conduct business (open new accounts, maintenance accounts, move money/make payments, debit/credit cards, etc.) while reducing fraud risk.
Develops and completes strategies, objectives, and business plans.
Ensures activities are aligned with the corporate mission, strategy, and objectives to protect the USAA.
Develops managers and staff knowledge and collaborates with Fraud Strategy to ensure outstanding detection solutions are delivered in a timely, efficient manner.
Develops solutions (technical and nontechnical) that enable outstanding member experience while mitigating fraud risks and abiding all governing rules and mentorship imposed by regulatory bodies.
Assists in the advancement of USAA products and channels, enabling member functionality and transactions while balancing risk and controls.
Collaborates with business partners to plan, prepare, and forecast potential losses, develop mitigating controls and educate business collaborators on fraud schemes and industry trends.
Develops key metrics and reports trends, industry developments and standard methodologies.
Presents information to executive management to raise fraud awareness and education.
Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of financial services experience, to include at least 3 years of fraud or operational experience in one or more of the following areas: check, wire, ACH, securities/brokerage, card, ID theft, corporate security investigations, collections underwriting, risk, compliance, internal audit, or other related experience.
3 years of direct team lead or management experience.
3 years of experience working with federal regulations as they relate to bank security, investigations, case creation, SAR filing, and recovery.
Subject-matter-expert knowledge of Microsoft Office products.
Experience developing strategies and managing major initiatives pertaining to Fraud operations and/or Bank operational risk.
Experience leading teams responsible for banking operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.
Expert knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.
Extensive knowledge of the Bank's fraud prevention controls, risk processes, systems, and data environments.
Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E
What sets you apart:
US military experience through military service or a military spouse/domestic partner
Proven ability to quickly understand complex topics and speak to newly acquired information succinctly.
Extensive experience performing deep dives and performing root cause analysis
Understanding of process and procedure flows to provide applicable feedback
Understanding of agile project management methodology
Executive presenting skills
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $216,990.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
