_SUMMARY:_ The Centralized Project Supervisor is responsible for leading the ISS Centralized Project Administrator team. This position will provide training and coaching to direct reports, ensuring standard operating procedures are in place for quoting, ordering and managing remakes. In addition, this role is responsible for maintaining and driving improvements in the ISS Salesforce/ConnectPro systems. The successful candidate will be based out of company headquarters in Cuyahoga Falls, OH. _OBJECTIVES:_ * Provide leadership and oversees the management of customer accounts through job pack completion * Identify opportunities to drive performance improvement and efficiency among the Centralized Project Administrator team * Lead Salesforce maintenance and enhancement projects to ensure we continue to develop and leverage this software platform _DAY-TO-DAY RESPONSIBILITIES:_ * Provide coaching and guidance to Centralized Project Administrators * Address any escalation issues regarding filing, job pack creation, and materials procurement forecasting * Identify, design and deploy standardized and process improvement projects for the Centralized Project team * Stay up to date on latest Salesforce system updates. Identify ways to leverage system updates to drive efficiencies in business processes * Lead Salesforce maintenance projects, create new user profiles, and provide training to new users * Owner of Centralized Project team reporting and metrics, including weekly metrics, quarterly performance and year-end performance reviews _EDUCATION AND EXPERIENCE:_ * Bachelor's Degree preferred, High School diploma required * Minimum of 5 years of work experience in single-family housing activities, such as quoting, ordering and installing windows and exterior cladding * Thorough understanding of AM products; East and West coast products * Strong working knowledge of AS400 and Salesforce * Ability to meet deadlines, communicate questions and concerns and search for creative solutions when needed * Excellent verbal and written communication skills * Ability to lead a team and work collaboratively with other departments All your information will be kept confidential according to EEO guidelines. Recruiters: Please note that Associated Materials, Alside and any of its affiliated companies does not seek or accept unsolicited resumes or offers of recruiting service associated with any published or unpublished employment opportunities. Any unsolicited information sent to AMI or any of its employees will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have authority to engage or authorize recruiting services. Any questions regarding recruiting services of any kind must be sent to jobs at associatedmaterials dot com.
